--- description: Review of Zoho Assist Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Zoho Assist | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Remote Work Software](/directory/4592/remote-work/software) > [Zoho Assist](/software/392373/zoho-assist) # Zoho Assist Canonical: https://www.softwareadvice.ie/software/392373/zoho-assist Page: 1 / 58\ Next: [Next page](https://www.softwareadvice.ie/software/392373/zoho-assist?page=2) > Zoho Assist is a cloud-based remote support software designed for organizations of all sizes. The solution allows IT technicians to remotely support customers all across the globe. Key features of Zoho Assist include file transfer, concurrent sessions, remote print, chat, multi-monitor navigation, computer grouping, group-based access to technicians, robust security, user management and many others. With multiple methods to initiate a session and no installation required at the technician's end, connecting to a remote desktop is pretty simple in Zoho Assist. Zoho Assist offers you cross-platform remote support by allowing you to work on a remote desktop right from your browser. Rebranding options in Zoho Assist helps you to use your company's name, favicon, logo and a customized user portal. Zoho Assist has a forever-free plan as well as paid plans on a monthly subscription basis. > > Verdict: Rated **4.7/5** by 1406 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 1406 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: ₹480.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Bulgarian, Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Swedish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - API - Access Controls/Permissions - Active Directory Integration - Alerts/Notifications - Annotations - Authentication - Availability Indicator - Backup and Recovery - Billing & Invoicing - Chat/Messaging - Collaboration Tools - Conferencing - Customisable Branding - Customisable Reports - Customisable Templates - Dashboard - Desktop/Browser Sharing - Diagnostic Tools - Diagnostics Tools - Email Reminders ## Integrations (17 total) - Freshdesk - Google Workspace - JIRA Service Management - Jira - ManageEngine Endpoint Central - ManageEngine Mobile Device Manager Plus - ManageEngine ServiceDesk Plus - ManageEngine ServiceDesk Plus MSP - Microsoft Teams - ServiceNow - Slack - Spiceworks Cloud Help Desk - Zendesk Suite - Zoho Bookings - Zoho Desk ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Remote Work Software](https://www.softwareadvice.ie/directory/4592/remote-work/software) ## Related Categories - [Screen Sharing Software](https://www.softwareadvice.ie/directory/4402/screen-sharing/software) - [Meeting Software](https://www.softwareadvice.ie/directory/4303/meetings/software) - [Remote Monitoring and Management Software](https://www.softwareadvice.ie/directory/4344/remote-monitoring-and-management/software) - [Information Technology Service Management (ITSM) Tools](https://www.softwareadvice.ie/directory/4296/itsm/software) - [MSP Software](https://www.softwareadvice.ie/directory/4553/msp/software) ## Alternatives 1. [TeamViewer ONE](https://www.softwareadvice.ie/software/99131/teamviewer) — 4.6/5 (11626 reviews) 2. [AnyDesk](https://www.softwareadvice.ie/software/100985/anydesk) — 4.6/5 (1786 reviews) 3. [Slack](https://www.softwareadvice.ie/software/154669/slack) — 4.7/5 (24103 reviews) 4. [Iperius Remote](https://www.softwareadvice.ie/software/261056/iperius-remote) — 4.3/5 (227 reviews) 5. [Supremo Remote Desktop](https://www.softwareadvice.ie/software/100976/supremo) — 4.7/5 (447 reviews) ## Reviews ### "Good Remote Software" — 5.0/5 > **Chris** | *26 March 2026* | Computer & Network Security | Recommendation rating: 8.0/10 > > **Pros**: Zoho Assist has been an absolute game-changer for remote support. What I liked most is how easy it is to connect to a client’s computer—no complicated setup, just a quick session link and you're in. The interface is clean and intuitive, which makes it simple to use even during high-pressure support situations. The performance is solid, with fast connections and minimal lag, even when working on more demanding tasks. I also really appreciate the unattended access feature—it allows me to manage systems without needing the customer present, which is huge for efficiency. Another standout is the reliability. Sessions stay stable, file transfers are smooth, and I’ve never had to worry about losing connection mid-job. Overall, Zoho Assist saves time, looks professional to clients, and makes remote support feel effortless. > > **Cons**: The software is good. If I did have a con it would be the fact that they nickle and dime you on the add ons. > > My overall experience with Zoho Assist has been extremely positive. It’s a reliable, professional-grade remote support tool that consistently delivers when I need it most. Whether I’m helping a customer troubleshoot an issue or accessing a system remotely for maintenance, the process is smooth and efficient from start to finish. What stands out is how dependable it is—connections are stable, sessions are quick to launch, and I rarely run into technical hiccups. It also presents well to customers, which is important for maintaining a professional image during support sessions. Overall, Zoho Assist has made remote support faster, easier, and more streamlined, allowing me to focus more on solving problems and less on dealing with the software itself. ----- ### "Great product for small to medium businesses." — 5.0/5 > **Caleb** | *11 April 2026* | Construction | Recommendation rating: 10.0/10 > > **Pros**: The system is very easy to use and implement. The product is also very competitively priced, especially compared to the competition. > > **Cons**: The licensing can be a little confusing, as the differences between Unattended Access and Remote Support were not 100% clear. > > Very good product and easy to implement/use. Rolled out to 100+ devices over a couple of days and was able to completely retire the old solution within a week. Support were also very helpful and easy to work with. ----- ### "Best support product. Saves me hours int he car" — 5.0/5 > **Rick** | *9 December 2025* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: Easy to use reasonably priced multi platform. File transfer facility is particularly good. Works even on slow connections > > **Cons**: Doesnt work on IOS. The support chat is a waste of time because its either closed or they ignore you > > All been good it does what it says on the tin. The server appears to up 100% of the time. Shame about the chat support ----- ### "Affordable and Reliable Remote Support Tool for Small MSPs" — 5.0/5 > **Carlos** | *4 February 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Zoho Assist has been a solid remote support tool for my small MSP because it’s straightforward to deploy and doesn’t feel overly complicated like some enterprise platforms. I like that I can manage unattended devices, reboot systems remotely, and still keep sessions simple for clients who aren’t very technical. The pricing is also very reasonable compared to other tools, especially for solo technicians or smaller IT businesses trying to grow without huge overhead. > > **Cons**: The interface can feel a little split between “Remote Support” and “Unattended Access,” which was confusing at first when trying to understand licensing and features. Some advanced automation or deeper MSP integrations require a bit of setup, and the documentation could be clearer for new users who are transitioning from other remote support tools. > > Overall, my experience has been positive. As someone running a small IT services business, I needed something reliable that didn’t break the budget, and Zoho Assist fits that role well. It’s easy to onboard clients, connections have been stable, and it gives me enough professional features like session recording and scripting without feeling overwhelming. It works well for both on-demand support and managing unattended systems. ----- ### "Remote software that works" — 4.0/5 > **Ray** | *10 April 2026* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: Ease of use and the reporting. I was also looking for something that would not require a bunch of exceptions to be put in the firewall. > > **Cons**: Cost. I think the cost is the only thing holding me back from pulling the trigger on using the product. > > The trial went well. I am pretty sure I will be moving forward with the product. It has a very clean and easy to use interface. ----- Page: 1 / 58\ Next: [Next page](https://www.softwareadvice.ie/software/392373/zoho-assist?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/392373/zoho-assist) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data