--- description: Review of Zoho CRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Zoho CRM | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Construction CRM Software](/directory/153/homebuilder-crm-software/software) > [Zoho CRM](/software/392464/zoho-crm) # Zoho CRM Canonical: https://www.softwareadvice.ie/software/392464/zoho-crm Page: 1 / 281\ Next: [Next page](https://www.softwareadvice.ie/software/392464/zoho-crm?page=2) > Zoho CRM is a cloud-based business management platform that caters to businesses of all sizes. It offers sales and marketing automation tools with helpdesk, analytics and customer support functions. Zoho CRM helps users respond to customers across channels in real-time. Zia, Zoho CRM's AI-powered sales assistant, can predict an appropriate time to contact customers. It scans emails for emergencies and can display relevant statistics or documents when performing searches. Uers can integrate with G Suite, WordPress, MailChimp, Evernote, Unbounce and other third-party systems. Zoho CRM's software development kits provide tools to build custom functions to add to the CRM. Zoho CRM is available on monthly or annual subscriptions and support is extended via phone, email, documentation and other online measures. > > Verdict: Rated **4.3/5** by 7002 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 7002 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$14.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Free Edition (CRM for entrepreneurs) - Forever free upto 3 Users. Standard Edition (Sales tracking for Small Businesses) - $14/user/month (billed annually). Professional Edition (Complete CRM for any SME) - $23/user/month (billed annually). Enterprise Edition (CRM for multi-level organizations) - $40/user/month (billed annually). Ultimate Edition (CRM for large-scale organizations) - $52/user/month (billed annually). - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, European Portuguese, French, German, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Argentina, Armenia, Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Brazil, Canada, Chile, China, Colombia, Cyprus, Denmark, Egypt, Estonia, Finland, France and 42 more ## Features - A/B Testing - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Appointment Management - Appointment Scheduling - Asset Lifecycle Management - Automated Routing - Budgeting/Forecasting - Business Card/Badge Scanning - Business Process Automation - Business Process Control - Buyer Management ## Integrations (68 total) - ActiveCampaign - Avaya Experience Platform - Bedrock Data - Box - Docusign - Dropbox - Eventbrite - GetResponse - Gmail - GoTo Meeting - Google Ads - Google Analytics 360 - Google Calendar - Google Drive - Google Workspace ... and 53 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Construction CRM Software](https://www.softwareadvice.ie/directory/153/homebuilder-crm-software/software) ## Related Categories - [Charity CRM Systems](https://www.softwareadvice.ie/directory/4788/nonprofit-crm-software/software) - [AI Sales Assistant Software](https://www.softwareadvice.ie/directory/4614/ai-sales-assistant/software) - [Real Estate CRM Software](https://www.softwareadvice.ie/directory/338/real-estate-crm/software) - [Healthcare CRM Software](https://www.softwareadvice.ie/directory/393/healthcare-crm/software) - [CRM Software for Startups ](https://www.softwareadvice.ie/directory/3235/startup/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.ie/software/2764/salesforce-sales-cloud) — 4.4/5 (18811 reviews) 2. [HubSpot CRM](https://www.softwareadvice.ie/software/1854/hubspot) — 4.5/5 (4491 reviews) 3. [Kylas Sales CRM](https://www.softwareadvice.ie/software/216694/kylas) — 4.8/5 (625 reviews) 4. [Bigin by Zoho CRM](https://www.softwareadvice.ie/software/392397/bigin-by-zoho-crm) — 4.7/5 (744 reviews) 5. [HubSpot Sales Hub](https://www.softwareadvice.ie/software/21946/hubspot-sales-hub) — 4.5/5 (506 reviews) ## Reviews ### "A Reliable CRM for Managing Leads and Customer Relationships" — 4.0/5 > **Gursimran Singh** | *4 September 2026* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: What I liked most about Zoho CRM is that it keeps all customer information, leads, follow-ups, and sales activities in one place. It is fairly easy to use once you get familiar with the system, and there are a lot of options to customise it according to your business needs. The automation and reporting features are also useful for keeping track of leads and making sure follow-ups don't get missed. > > **Cons**: The main downside for me is that it can feel a little overwhelming when you first start using it. There are so many features and settings that it takes some time to understand everything. Some customizations and advanced features could also be easier to set up, especially for someone who isn't very technical. > > Overall, my experience with Zoho CRM has been quite positive. I mainly like it because it helps keep customer information, leads, follow-ups, and sales activities organised in one place. The system offers a good range of features for managing the sales process, and the customisation options make it possible to adapt the CRM to different business requirements. ----- ### "This is what I needed, except for the mobile experience" — 4.0/5 > **Ludwig** | *21 September 2026* | Construction | Recommendation rating: 10.0/10 > > **Pros**: I use this CRM as a business owner to manage my clients and my leads. It is handy to have on a mobile device and I can update client records any time 24/7. > > **Cons**: Interface is kind of weird. You have to work through a lot of menus and modules to get to the actual lead tracking part that I care about. They make a lot of other Zoho apps promotion. > > It is better than other similar CRM I have tried for clients even though interface could be refined more. ----- ### "An affordable Saas CRM for your sales pipeline" — 4.0/5 > **John** | *19 July 2026* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: After using it for a few years now, Zoho is a good, simple, internet based CRM that does the job well for our sales-pipeline tracking. > > **Cons**: I am not loving that it is still a SAAS system, where you pay monthly, basically renting the software in perpetuity. We will be scaling back on it as we build our own in-house version for the sales-pipeline. > > Zoho CRM is an inexepensive CRM system that does the job well for certain things, and we use it for our sales pipeline tracking; it's good for lead tracking. ----- ### "Flexible Business Platform with Plenty of Capability" — 4.0/5 > **Khyan** | *22 July 2026* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: Zoho offers a broad range of functionality and does a good job of bringing different business processes together in one ecosystem. From my experience, the biggest strengths were the range of features available and the flexibility of the platform. Whether it's CRM, reporting, workflows, automation, or customer management, there's generally a solution within the Zoho suite for what you're trying to achieve. The user interface is reasonably clean and easy to navigate once you're familiar with it. It doesn't take long to get comfortable with the basics, and most day-to-day tasks are straightforward. Access and connectivity were also strong. Being cloud-based made it easy to access information from anywhere, and it integrated reasonably well with other business systems. For teams looking to centralise information and improve collaboration, the platform offers plenty of functionality without needing multiple standalone tools. From a value for money perspective, Zoho appears to offer a lot of capability relative to many larger platforms, particularly for growing businesses looking to scale without significant software costs. > > **Cons**: The biggest challenge is that the platform can sometimes feel like it's trying to do a lot of things at once. While the interface is generally good, certain areas can feel a little inconsistent, and some workflows aren't always as intuitive as they could be. You occasionally find yourself clicking through multiple screens to complete relatively simple tasks. Because of the number of features available, there can also be a learning curve for new users, particularly if they're not familiar with CRM or business management systems. I've experienced a few minor bugs and quirks over time, but nothing significant enough to impact day-to-day use. Customer support isn't something I've had much direct involvement with, so I can't comment too heavily there. > > Overall, my experience with Zoho has been positive. It's a flexible platform that offers a wide range of business functionality and can support a variety of teams and processes without needing multiple disconnected systems. From a SaaS and SDR perspective, it provides good visibility into customer information, activities, and workflows while remaining relatively easy to use once you're familiar with the platform. The feature set is probably its biggest strength. There's a lot of capability available, particularly for businesses looking to automate processes and centralise information. The platform isn't perfect—some workflows could be more streamlined, and the interface can occasionally feel a little busy—but overall it's a capable and reliable solution. I wasn't involved in procurement or administration, so I can't comment too deeply on customer support or the commercial side of the platform. From an end-user perspective though, it delivered what I needed and provided a good balance between functionality and usability. ----- ### "It's a decent CRM for tracking deals, though the mobile app is pretty clunky." — 4.0/5 > **Andy** | *16 August 2026* | Sporting Goods | Recommendation rating: 8.0/10 > > **Pros**: The pipeline view is a lifesaver, I can see exactly where every deal stands without having to dig through messy spreadsheets. Custom fields are great, too, since they let me track commission splits and referral sources exactly how I need them. The email integration works well enough that I’m not constantly logging client conversations twice, which is a huge time-saver. Overall, the reporting covers what I need for my weekly forecasts, and honestly, the price point just made sense when we finally switched over from our old system. > > **Cons**: The mobile app is really frustrating when I'm out showing properties and need to update deal stages on the fly. Setting up simple tasks with workflow automation takes way more clicks than it actually needs to. Plus, the search feature sometimes just won't pull up contacts I know are in there, it’s a waste of time when I'm standing right there with a client. > > It does what we need for managing our sales pipeline and client database without the enterprise price tag. Setting it up took a bit of trial and error to get the fields just right for real estate, honestly. It's not perfect by any means, but it’s really helped us stay organized as we've grown from just me into a small team tracking multiple deals at once. ----- Page: 1 / 281\ Next: [Next page](https://www.softwareadvice.ie/software/392464/zoho-crm?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/392464/zoho-crm) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data