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About Zoho CRM
Zoho CRM is a cloud-based business management platform that caters to businesses of all sizes. It offers sales and marketing automation tools with helpdesk, analytics and customer support functions.
Zoho CRM helps users respond to customers across channels in real-time. Zia, Zoho CRM's AI-powered sales assistant, can predict an appropriate time to contact customers. It scans emails for urgency and can display relevant statistics or documents when performing searches. Users can integrate with G Suite, WordPress, MailChimp, Evernote, Unbounce and other third-party systems. Zoho CRM's software development kits provide tools to build custom functions to add to the CRM.
Zoho CRM is available on monthly or annual subscriptions and support is extended via phone, email, documentation and other online measures.
Zoho CRM pricing
Zoho CRM has a free version and offers a free trial. Zoho CRM paid version starts at US$14.00/month.
Starting Price:
US$14.00/month
See pricing details
Free Version:
Yes
Free trial:
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Zoho CRM Reviews
Feature rating
5 reviews of 6,799
View all reviews
Mehandi
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 17/5/2022
Zoho CRM Review
Business problems which we are solving using Zoho CRM are as such:-
1) Having better understanding of data from marketing and sales team.
2) Not every team needs access to CRM which is very good for securing our data and privacy is maintained at high level.
3) Connected different tools such as - Zoho Campaigns ( For email marketing), Zoho Bookings ( for book keeping), Zoho Inventory ( for inventory management), Zoho Bookings ( for booking management) etc. and all the data can be seen inside Zoho CRM, which helps us alot and we dont need to switch to differnet applications
Pros
Most impactful featres of Zoho CRM :-
1) Sales & Marketing teams can use it together to capture leads, convert them to a successful customer.
2) Marketing tools, Sales tools and post sales tools can all be integrated with Zoho CRM, which helps in maintaing data for each customer accurately.
3) We can intgerate Zoho CRM with third party API's or tools by directly writing the code inside the Zoho CRM. We can also connect Zoho CRM with other tools using zapier, integromat aka make, integrately, pabble connect etc
Not all product is easy to use but with little effort I have figured out becausue they have Zoho Academy and the community for each application of zoho is good. Integration with the existing business was quite challenging but being a part of the good team makes it easy for us implement it.
One more recommendation, if Zoho can bring case studies of how different industries are making better use of Zoho, then it will help us understand and expand our business.
Cons
One thing which I would like to get improved in Zoho CRM, is the overall speed at which it refreshes. If this can be improved it will save alot of time and make us more money.
Getting custom coding and Blueprint is a little difficult but everything else is all good. Overall the integration was not tough for us with Zoho CRM.
Alternatives Considered
HubSpot CRMReasons for Switching to Zoho CRM
We were looking for a complete business operating system and Hubspot was not the write tool for us, because we have to purchase multiple tools and connect it with Hubspot and that will add exxtra cost. So, we have figured out Zoho One as one of the tools which will fulfill our thirst.
Omri
- Industry: Wholesale
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
4
Reviewed on 1/9/2024
Zoho products
East to use. Great support
Very friendly product and good features
Pros
Easy to use. Fairly features rich. Great for a free software
Cons
Lack of integration with other software. Some limitations. No PO creating options. Order acknowledgements
Alternatives Considered
OdooReasons for Switching to Zoho CRM
Price features support Ended up a good decision for my business
Isaac
- Industry: Biotechnology
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
-
Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4
3
Reviewed on 28/8/2024
Zoho Review
Good. Although it is not functionally as advanced compared to competitors, it gets the job done, and it cost effective.
Pros
There is a Zoho comparable software for each application compared to Microsoft or Google. I enjoy the suite of apps offered.
Cons
I find the UI/UX lagging behind Microsoft and Google, additionally I find it less "smart" compared to competitor applications.
Samuel
- Industry: Broadcast Media
- Company size: 10,000+ Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 29/5/2024
Achieving project goals and milestones in marketing
Its easy to use and as a marketer it helps me manage and automate marketing processes easily.
Pros
I like zoho cause it enables me to organize and manage projects efficiently through its customized features and user friendly interface. Its seamless integration with other application is also top notch and its pricing is very affordable.
Cons
Its customer support system is less efficient.
Christina
- Industry: Hospitality
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 30/7/2024
A wholesome sales tool that help cultivate for helpful relationship with customers.
Zoho CRM has inspired and motivated us to run our sales operations effectively and to build up very strong relationships with all our customers. It has given us an incredible space to collaborate and work together through our customers journey. Zoho CRM is giving us the most memorable experience that cannot be traded with anything else.
Pros
There are very useful task automations in Zoho CRM which has helped us get our work done easily and more accurately. It also has powerful analytical functions for generating insightful performance reports that help optimize our customer engagements during sales. Zoho CRM team collaboration tools help us to work together on our customer journey.
Cons
All features in Zoho CRM are perfect. We have not come across anything about Zoho CRM to dislike.
