QuickBooks Online

Pros

Being able to track AR AP and other finances and being able to generate financial reports.

Cons

The time it takes to set up accounts at first use but it's worth it.

Pros

As a Bookkeeper and Administrative Assistant, what I liked most about QuickBooks Online was its user-friendly interface and cloud accessibility. It allowed me to manage financial data in real-time from anywhere, which was especially helpful when coordinating with clients remotely. QuickBooks Online also made reconciling accounts and generating reports straightforward and efficient, which streamlined the bookkeeping process and improved accuracy.

Cons

What I liked least about QuickBooks Online was its occasional lag, especially during peak usage times. This could slow down workflows, particularly when working on larger files or when multiple users were accessing the account simultaneously. Additionally, some advanced features are limited or only available in higher-tier plans, which sometimes meant workarounds were necessary for more complex accounting tasks.

Pros

Cloud based that I could access from anywhere

Cons

Just about everything else. It's menus are poorly designed, and even accounting professionals have difficulty figuring out how to enter various transactions. Something as simple as "Make deposit" or "Enter credit card transaction" requires digging. The reports are terrible. The initial Chart of Accounts that new clients are set up with is horrendous. Most small businesses don't need half the accounts they start you out with, and there is no way to Delete after they are set up. When you click on the dropdown menu to find the right account when entering a transaction, there is no rhyme nor reason to the order they show up in, unlike Desktop where the Assets were on top, then Liabilities, Equity, Income & Expense all sorted alphabetically. The column widths are not set correctly by default - some are way wider than they need to be, others like the Memo column are chopped off so you can't see half of what was entered there. You can then mess around with it to try and resize everything, but when you print it doesn't looks like the screen and is still not legible. Most CPA"s I know have just given up and instead export the report to Excel and them modify it there (big time waster). In addition, Intuit has ads embedded everywhere in their software to try and promote all their other products and services. They also try to lure clients over from Desktop with cheap initial pricing. We've all seen what they did with the Desktop pricing, which has gone up over 800% in 4 years. Never have I seen a company that had accumulated 25+ years of Goodwill with happy customers destroy their relationship with them in such a short period of time.

Alternatives Considered

Reasons for Choosing QuickBooks Online

Switched From

Reasons for Switching to QuickBooks Online

Pros

Quickbooks is the most used small business accounting software. There are a lot of tips online.

Cons

It is not Quickbooks Desktop. Moving from desktop to online was like moving to a new company. As a bookkeeper, I have less access to manipulate the data.

Alternatives Considered

Reasons for Choosing QuickBooks Online

Switched From

Reasons for Switching to QuickBooks Online

Pros

QBO is pretty simple for the most part. There are advanced features available in the advanced version, but the simplicity remains true with a double-entry accounting system. Bank Feeds are absolutely great if used correctly. App Integration is plentiful.

Cons

We could not make QBO fit our construction workflows in the way we used them in Enterprise Desktop. Jobs and Items do not behave the same way. In addition, the costs feel expensive on a per-entity basis. Very expensive. Right now it makes more sense to pay a one-time fee for QuickBooks Desktop and have as many companies as you want.

Alternatives Considered

Reasons for Choosing QuickBooks Online

Switched From

Reasons for Switching to QuickBooks Online

Pros

I have been using QB online since I first started our business in 2018 as a complete beginner. QB online has quite an intuitive interface and an excellent customer support service as needed. The online forums are also well answered so you can look things up as you need.

Cons

The mobile app does not allow you to access any payroll features. Also, there are times when the automatic banking download feed does not work correctly and you need manually enter any missed transactions. Lastly, they recently changed to being charged per employee at each payroll run, so if you have staff which are away, or part time workers, you have to manually change their status each payroll run so as to not get charged - this is a new change and a nuisance.

Alternatives Considered

Reasons for Switching to QuickBooks Online

Pros

It is very user friendly. Understandable for even the non accountant.

Cons

sales tax is not accurate but they said they are working on it. Price is a little high for small businesses.

Pros

Batch processing features
Accountant tools

Cons

It still needs to improve to the Desktop level
Does not have a back up feature for all versions

Alternatives Considered

Reasons for Switching to QuickBooks Online

Pros

Invoicing is very easy and it’s great to be able to import account transactions into QuickBooks online.

Cons

Complicated and convoluted steps to get from point A to point B. Horrible customer service. No follow up on customer service calls.

Alternatives Considered

Reasons for Switching to QuickBooks Online

Pros

The automation is a lifesaver. It pulls in bank transactions automatically, which means no more manual data entry. The ability to attach receipts directly to expenses is a huge bonus too, especially when it’s time for taxes. Everything’s in one place, and the reports are quick to run, giving a clear snapshot of your business whenever you need it.

Cons

The learning curve can be a bit steep at first, especially if you’re moving from Excel or another system. Some clients have felt a little overwhelmed getting everything set up, but once you’re past that, it’s really smooth. Also, the pricing can feel high for small businesses just starting out, especially if you add on extra features like payroll.

Alternatives Considered

Reasons for Switching to QuickBooks Online

Pros

I love how it has all accounting and bookkeeping along with checking account and invoicing and point of sale options all in one program.

Cons

I don’t like that it’s quick to freeze your account and take so dang long to unfreeze on a whim over legitimate transactions.

Pros

So easy to manage almost everry part of our business. Makes VAT returns a doddle and all banking transactions are imported automatically

Cons

Payroll said of things isn't the best for us so we've stuck with Moneysoft for now

Alternatives Considered

Reasons for Choosing QuickBooks Online

Switched From

Reasons for Switching to QuickBooks Online

Pros

I like that it integrates with a lot of platforms.

Cons

It is a bloated software that is overly complicated and yet is so crucial for so many small business owners to use. It’s a system that makes it requirement practically that a small business owner has to hire a expert to set it up and manage it. This is not feasible nor is it new small business owner friendly.

Alternatives Considered

Reasons for Choosing QuickBooks Online

Switched From

Reasons for Switching to QuickBooks Online

Pros

With QBO you have the ability to have all of our data saved without the worry of losing everything from a crashed computer. Also, it's so much easier to log in and get all your Realtime reporting. Features are easier than the desktop version.

Cons

Right now, I don't feel there is anything that needs improvement - possibly the ability for more different types of reports but even then, it could be there and I just have not found it yet.

Pros

Remotely sending invoice to a customer and getting payment online is very enticing. The desktop version can only do that with the aid of another app. The idea of tracking milage is also a nice add on if it were accurate.

Cons

I used QB desktop for 25 years and really found it helpful but they steered me toward the online version and things went downhill fast. They have to convert your old file to the new layout and they made a hash of my file. I had to hire local "Expert" to try to fix it at my expense. The chart of accounts was changed drastically. The time saving features didn't materialize. They only thing that was constant was the need for another expert at my expense.

Pros

The way that it gives me every one of the advantages and elements of a standard business the board programming program while not paying or have the PC space to have the whole QuickBooks program I love the way that I can likewise sign on PCs since I just need an And There every one of my documents are upheld on it.

Cons

I disdain the way that I'm at Peril to Have every one of my records deleted or split the difference.

Pros

Ease of the product.
Tracking of invoices & reminders.
Customer Service by phone.
Payroll.

Cons

When needing support we are directed to use their search engine; in the 4yrs I have used the product not once have I been successful in finding my solution.

Pros

It accomplishes the basics of accounting, billing, and invoicing that we need.

Cons

Costs continue to increase while functionality seems to have plateaued.

Alternatives Considered

Reasons for Switching to QuickBooks Online

Pros

Quickbooks Online is an easy-to-use platform that changes the way our finances are done. I specially like the way everything is simplified from the desktop version (which if you have already used, this one will be very easy to get used to), and having one single place to organize all of our bills and pay them right on the website is so beneficial to us because we don't have to go through other applications to do so, just by allowing Quickbooks to make this process for us we already save so much time.
Another favorite feature of mine is the option to manage all our taxes inside the platform and we have been able to contact their customer support when we have any question about our taxes, which is amazing. Additionally, I love that it has so many integrations with different apps that just make everything more convenient to use because it allows us to complete our tasks efficiently and the synchronization of data goes smoothly.

Cons

I wish it was more cost efficient, despite all the amazing features that it includes in its variety of plans, the price is still quite high and not customizable to what we actually need, I wish they added more customization features to the pricing plans so that it can be adjusted accordinly to our budget. Aside from that, sometimes there are issues loading the data when you first open the platform, this has happened quite often and it is something that bothers me but it's still a great program.

Pros

Having different type of statements and reports, especially the customized one, that can be created via QB.

Cons

The process of inactivation after 15-30 minutes without activity.

Pros

It integrates with lots of different software making certain tasks a breeze.

Cons

It can sometimes be glitchy and a victim of random errors that can be extremely tedious to correct.

Pros

QuickBooks Online has all the features that enables me to automate repetitive accounting tasks such as accounts payable, general ledger, payments matching and accounts receivable.

Cons

QuickBooks Online accomplish all my desires without facing challenges as a daily user.

Pros

QuickBooks Online facilitates 2 and 3 way POS matching tools which enables me to detect errors rapidly when paying vendors by matching invoices with POs and Payables.

Cons

I am a daily user of QBO and I do not experience challenges when using it on my user end.

Pros

Everything is streamlined and customizable without having to get help. When I do need help the resources are there and valualbe.

Cons

Sometime the help search does not come up with the answer I need.

Pros

I like that i can keep my account organized and up to date.

Cons

I dont have any complaints about Quickbooks.

Pros

Intuitive interface: The software is designed to be user-friendly, even for those without extensive accounting knowledge. Quick setup: It's relatively easy to set up and start using, saving time and effort.

Cons

Unable to sync with my bank and shopify account unsync every few month and I have to resync it again

Pros

I liked that it integrates with Clio as well as the other intuit product line; the interface is fairly navigable, but i am unsure the pros outweigh certain drawbacks

Cons

QB was fine, a bit hard to understand for a non-accountant; but I guess that could be because i never made use of their expert help and insisted on onboarding myself totally manually as a new businessperson

Alternatives Considered

Reasons for Switching to QuickBooks Online

Pros

QuickBooks Online makes accounting much easy by automating repetitive tasks such as accounts payable, receivable, general ledger and payment matching.

Cons

QuickBooks Online is cloud based and lack capabilities for global enterprises until it is integrated with external applications.

Pros

QuickBooks Online has numerous positive features and ton of automation. My HOA used QuickBooks Online for ten years.

Cons

QuickBooks Technical Department was not able to maintain their Online Cloud Database. After seeing numerous errors in the way QuickBooks Online was performing accounting, I contacted QuickBooks Online Technical Support. They informed me their was over 10,000 errors in the database they were tasked with maintaining. Then they insisted I pay between $850 to $1,350 to fix the database they were suppose to maintain on an ongoing basis. I informed them I needed to be with a more reliable & responsible company, so I cancelled after 10 years of use and moved to another online accounting product.

Pros

I like that in theory, it's set up for relatively easy access as a small business with an affordable price for the basic package, I like the interface, but it is quite a bit more complex than I'd first thought.

Cons

Quickbooks has so many things built-in that aren't clear how to use for a small business owner without lots of experience with the platform or accounting. There are features that are excluded in the basic package which seem like unreasonable limitations. Making revisions within Quickbooks to invoices/payments in the past without having it impact your account reconciliation is not clear and can be quite frustrating. The fact that Quickbooks charges for assistance for things like that is silly - the product isn't intuitive or clear enough to not provide free customer support. The reality is that it's not user friendly enough to stumble through without help, so I've had to work with my CPA/business consultant to solve certain issues which is equally frustrating.

Pros

There are so many amazing and useful features of Quickbooks. Personally the ease of making company reports, keeping track of all expenses in the business.

Cons

I dislike the changes, sometimes they are for the better but you become accustomed to a certain way of doing things and then it is altered. However overall it is a great product.

Alternatives Considered

Reasons for Switching to QuickBooks Online

Pros

It was easy to setup. We transferred data from an old accounting system easily.

Cons

At times QuickBooks will change the look of the reports, invoice templates, and bill templates.

Alternatives Considered

Reasons for Choosing QuickBooks Online

Switched From

Reasons for Switching to QuickBooks Online

Pros

The ease of access, desktop to mobile. The loan options they have were pretty cool, and were better deals than other banks.

Cons

Where do I start? Everything is extremely limiting and cookie cutter. It’s very expensive for not having any sort of customization of invoices or estimates. The fact you can hardly get ahold of a live person that isn’t just a call center tech is aggravating. QuickBooks needs to understand that a business presentation to a client can make or break jobs, yet it gives very limiting options to how you can present.

Pros

Love the easy to use interface and integrations with all of the financial institutions I use. Also makes payroll and paying business taxes a breeze by not just tracking these amount but also paying directly from QBO.

Cons

Cash flow projects are terrible. A key feature that is missing, that would be great to have, would be to track upcoming monthly bills and expenses to see the impact future bills will have on cash position. I currently have to track this separately outside of QBO.

Pros

I really oved using QuickBooks Online. I started a small business selling my sewn goods and QuickBooks helped me with so much. It made it easy to keep an eye on the money coming in, how much I was spending on supplies. It also helped me plan for saving for taxes as well at the end of the year. I really enjoyed how it tracked inventory and made it easy to make estimates and invoices.

Cons

Sometimes the online version would have connection issues and I would have trouble login into my account.

Alternatives Considered

Reasons for Switching to QuickBooks Online

Pros

Quickbooks has sufficed as a basic, constantly changing, discombobulated bookkeeper/invoicing platform.

Cons

Nobody that can be gotten a hold of to resolve issues know what is going on with the company they work for or have the knowledge or power to do anything about it.

Pros

Quickbooks Online is your one stop shop for business accounting and operations. We have used quickbooks since 2014 for our businesses. It has amazing features to help automate the process such as uploading bank statements so you don't have to make manual entries

Cons

I dislike the fact that If i am invoicing several businesses at once, I have to individually do the invoices. I wish there was a screen that I can make ONE INVOICE and apply it to several different companies and send. (In our business, it is common that we provide a same cost service to multiple companies at a time). This would help effiency for us.

Pros

Easy to access my books any where. If I am traveling, I can pull up information on my phone or my laptop. No need to have that .QBO file. I just need internet.

Cons

Although I love the flexibility I have with QBO. I did not like that I really had no other option. I could not update my desktop version without paying for Enterprise(which I do not need). The only thing I could do was move to the cloud. I would have liked to choose for myself.

Alternatives Considered

Reasons for Choosing QuickBooks Online

Switched From

Reasons for Switching to QuickBooks Online

Pros

Quickbooks has great automation features and the ability to connect a wide range of accounts for your business.

Cons

As a newer customer not as familiar with QuickBooks, I found that navigating at times was sometimes difficult until you learn the buttons or locations.

Alternatives Considered

Reasons for Switching to QuickBooks Online

Pros

I love how everything updates automatically for the client when entering as the accountant. Bank reconciliations are an absolute breeze as well when you link bank accounts.

Cons

I miss being able to use the standard shortcuts that are available with the desktop version making things easier to keep your hands on the keyboard for faster entry. I am learning a few alternatives though as I go.

Alternatives Considered

Reasons for Choosing QuickBooks Online

Switched From

Reasons for Switching to QuickBooks Online

Pros

1.Easy invoicing and expense tracking
2.Cloud-based access for remote work
3.Integration with popular platforms like PayPal
4.Responsive customer support

Cons

1.Steeper learning curve for advanced features
2.Can become pricey with add-ons

Pros

QuickBooks Online is extremely user-friendly and intuitive, making it easy to manage our finances. The cloud-based access is convenient, and it integrates well with other software, streamlining our accounting processes. It’s great for invoicing, tracking expenses, and generating financial reports quickly.

Cons

Some advanced features are only available in the accounting view, which can be limiting for users who may also have accounting responsibilities but don’t have access to this view. Additionally, as your business grows in size or complexity, especially with multiple subsidiaries, QuickBooks Online may not be robust enough to handle more intricate financial requirements.

Pros

For the most part the system is simple to use, and it easily lets us send invoices and receive payments from our customers.

Cons

I really dislike the constant aesthetic changes to the site, especially when there was no reason to make a change. For example, a more recent change was "updating to a more modern look" - but it completely changed the layout of our invoicing screen, making it much more difficult to navigate and make sure all the required items are put in correctly. Also, you don't have the option to change the layout back to a previous version - you're just stuck with the new one - which is so frustrating.
It seems like as soon as you get used to one thing changing they make another change - without notice - and you have to learn the system all over again. In my work I truly don't have time to relearn how to use a system that should be easy to use. Very frustrating.

Pros

It is relatively easy to use for someone who is not an accountant or bookkeeper.

Cons

Although I stated it is easy to use, there are times when functions and features are not intuitive to find.

Pros

QBO is easy to use and understand for clients even if they are not accountants. They can see their bookkeeping at any time with QBO.

Cons

Sometimes there is a learning curve for clients. I wish there was a way to create a simpler dashboard for them.

Alternatives Considered

Reasons for Switching to QuickBooks Online

Pros

Ease of sharing and integration; bank feeds are good when they work

Cons

Customer support is questionable and relies on canned responses to most things that are google-able by the user and have already been attempted. PNC is a major bank and the bank feed connections with it suck. If you can even get it connected they frequently get disconnected. I understand its pnc's structure and security but theyre a major bank and it should be smoother. Also the payroll options are horrendous and if anything goes awry goodluck trying to get it fixed since most things are locked and not viewable or manually fixable and require support who barely know what theyre doing (especially a problem for Ohio and PA local taxes)

Alternatives Considered

Reasons for Switching to QuickBooks Online

Pros

I absolutely love Quickbooks for its user-friendly interface and extensive resources that make managing finances quick and easy along with a fantastic array of video tutorials

Cons

I believe Quickbooks should create a few standard chart of account with sub categories to help new inexperience users get started in managing their accounts with ease.

Pros

QuickBooks Online notably provides key accessibility benefits. The platform itself is easy to navigate around, and often quick at responding. QB seems to be continuing creating updates + new features.

Cons

QuickBooks Online has become increasingly difficult to use. Their ongoing development + updates is a good thing, however, oftentimes it creates a very buggy user experience. For example, some features will work one day, not work the next, then return a week later.

Really dislike that we no longer can open invoices by clicking on the line item, but have to navigate over to the View/Edit button over to the right.

Always hoping for the release of granular permissions / access controls, but not sure it is coming.

Pros

Nothing at the moment, considering I have been booted from my account. If I could give 0 stars, I would.

Cons

Had a credit card cancelled and tried updating QB to our new card, it would not accept a new card in their system, they promised it was on their end and they were working on it, nothing happened and they suspended my account and I no longer have access to it.

Pros

What I like most about QuickBooks Online is its ease of use, making it accessible even for those who aren’t accounting experts. The fact that I can access it from anywhere is incredibly convenient, especially when I need to manage finances on the go. The integrations with other tools and services are also a huge plus, streamlining many aspects of my business operations.

Cons

The downside is that sometimes it can be tricky to find the right report or to filter out the exact information I need. However, this does tend to improve as you become more familiar with the software. It’s a minor learning curve, but one worth noting.

Alternatives Considered

Reasons for Choosing QuickBooks Online

Switched From

Reasons for Switching to QuickBooks Online