--- description: Review of Zoho Desk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Zoho Desk | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Email Management Software](/directory/3433/email-tracking/software) > [Zoho Desk](/software/393877/zoho-desk) # Zoho Desk Canonical: https://www.softwareadvice.ie/software/393877/zoho-desk Page: 1 / 90\ Next: [Next page](https://www.softwareadvice.ie/software/393877/zoho-desk?page=2) > Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract management and report creation. Zoho Desk collates interactions from various media (email, phone, chat, social media, a self-service portal, forums and forms) and presents them in one place. Tasks such as ticket assignment, service escalations, notification rules and time-based actions can be automated by setting workflow rules. The solution provides customizable and scheduled reports, happiness ratings and a graphical dashboard for analyzing customer satisfaction. Integration with Zoho customer relationship management (CRM) facilitates feeding of customer information into tickets logged in Zoho Desk, which enables service agents to know more about the customers. The solution also enables users to make custom changes, such as renaming tabs, adding new departments, customizing email templates, defining business hours and adding of help folders. Zoho Desk can also be integrated with clients’ in-house systems. > > Verdict: Rated **4.5/5** by 2214 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 2214 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$20.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Free - up to 3 users, forever\! Express - $7/user/month billed annually Standard - $14/user/month billed annually Professional - $23/user/month billed annually Enterprise - $40/user/month billed annually A 15-day free trial is available. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, Danish, Dutch, English, French, German, Hindi, Indonesian, Italian, Japanese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese - **Available Countries**: Argentina, Australia, Belgium, Brazil, Canada, Chile, China, Colombia, France, Germany, India, Indonesia, Italy, Malaysia, Mexico, Netherlands, New Zealand, Peru, Philippines, Poland and 11 more ## Features - @mentions - AI Copilot - API - Access Controls/Permissions - Account Management - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Assignment Management - Audit Trail - Automated Routing - Automatic Call Distribution - Autoresponders - Batch Communications - Billing & Invoicing - CRM - Call Centre Management - Call Logging ## Integrations (80 total) - APPSeCONNECT - Aircall - Alegra - Asana - AskNicely - Asterisk - BigCommerce - Bigin by Zoho CRM - Breeze - Call Center Studio - Capsule - ChargeOver - ChurnZero - ClickSend - Clockify ... and 65 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Email Management Software](https://www.softwareadvice.ie/directory/3433/email-tracking/software) ## Related Categories - [Email Management Software](https://www.softwareadvice.ie/directory/3433/email-tracking/software) - [Service Desk Software](https://www.softwareadvice.ie/directory/4256/service-desk/software) - [AI Agents for Customer Support](https://www.softwareadvice.ie/directory/5207/ai-agents-for-customer-support/software) - [Remote Support Software](https://www.softwareadvice.ie/directory/4537/remote-support/software) - [Insurance CRM Software](https://www.softwareadvice.ie/directory/342/insurance-crm/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.ie/software/2764/salesforce-sales-cloud) — 4.4/5 (18803 reviews) 2. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4090 reviews) 3. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3470 reviews) 4. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1787 reviews) 5. [LiveChat](https://www.softwareadvice.ie/software/27068/livechat) — 4.6/5 (1727 reviews) ## Reviews ### "Still zoho" — 5.0/5 > **Leslie** | *26 July 2026* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: On screen take over by the rep. It helps they are able to see in real time the trouble you are experiencing. > > **Cons**: The connection is the worst part. And some of the reps don’t solve the issue without having to create another ticket. > > Hasn’t changed much except the live really time connection. Best part of having the screen share feature. ----- ### "Decent Support tool that shines with the Zoho Suite" — 4.0/5 > **Daniel** | *16 October 2025* | Automotive | Recommendation rating: 7.0/10 > > **Pros**: Decent support manager, that shines with the rest of the Zoho Suite, as it allows a very streamlined workflow, specially with Zoho Projects, Bugtracker and Analytics. > > **Cons**: Sometimes mail integration fails l, so we always mount the mail account directly to be sure we don’t miss tickets. Also if you have several products and want to have different knowledge bases you just can use the Enterprise plan, which is expensive (no matter how many users you have). > > Several years using Zoho Desk to give support for 3 SaaS for the Automotive industry in Spain, Portugal and Italy. ----- ### "Zoho DESK-great for support and post sale integration with other Zoho APPS" — 4.0/5 > **María Fernanda** | *20 March 2026* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: They have worked a lot on improvements, the value for money is still pretty good. Additionally, the fact that it is synced with other Zoho Apps makes the difference . > > **Cons**: some features, specially the AI only works with a lot of data. Some features are also confusing to know if it is the right one vs other features in Zoho apps with similar purposes. ----- ### "Redefining customer service excellence, nurturing trust and loyalty among our customers with Zohodesk" — 5.0/5 > **Pereira** | *20 March 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Zoho Desk is easy to implement and enwrapped with a clear and easy to use UI. It also provide with a comprehensive customer service and help desk solution with features that enhance our customer interactions and team efficiency. I highly appreciate the ticketing system. It allows us to quickly sort customer tickets and organize our routine operations enabling us to attend and personalizing feedback for every enquiry without missing any. Zoho Desk has also empowered our customers to help themselves through the self service portal and knowledge base. They help customers find solutions for common problems as we are handling the complex issues. Without a hassle of multiple pages we receive and answers tickets through various channels e.g instant messaging, online forms, social channels and live chats. The context aware interface provides customer interaction history, ticket status, and ticket timelines for timely answers. Lastly Zoho Desk provide us with the best data protection for communication and customer data security. > > **Cons**: The lower subscription plans are kinda limiting to businesses that need more flexibility because they lack customization options. Additionally, the customer portal cannot be customised or designed to match company's brand colours and consistency. > > Incorporating Zoho Desk into our customer service strategy remains to be the best decision we eve r made for our business. It enable us to deliver topnotch support experience. Zoho Desk equips our teams with robust tools such as multichannel support, efficient ticketing system, robust analytics etc which help us streamline our customer interactions and build lasting relationships with our customers. ----- ### "Simplified support with effortless setup of workflows." — 5.0/5 > **Garcia** | *7 August 2025* | Printing | Recommendation rating: 9.0/10 > > **Pros**: Zoho Desk simplifies support ticket handling and workflows with easy setup so that my team can monitor issues and respond to chat discussions with users effectively without the trouble of setup. > > **Cons**: Most features are easy to use, but managing data and tracking would be simpler, and customer support response lag is rare. > > Zoho Desk enhanced our workflow and ticketing operations. We are now able to handle IT requests more quickly, keeping our equipment users happy and up to date. ----- Page: 1 / 90\ Next: [Next page](https://www.softwareadvice.ie/software/393877/zoho-desk?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/393877/zoho-desk) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data