--- description: Review of Zoho Desk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Zoho Desk | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [AI Agents for Customer Support](/directory/5207/ai-agents-for-customer-support/software) > [Zoho Desk](/software/393877/zoho-desk) # Zoho Desk Canonical: https://www.softwareadvice.ie/software/393877/zoho-desk Page: 1 / 90\ Next: [Next page](https://www.softwareadvice.ie/software/393877/zoho-desk?page=2) > Zoho Desk is a cloud-based customer service help desk solution that serves businesses of all sizes, from startups and small businesses to large enterprises with multi-department and multi-brand support needs. It consolidates customer interactions from email, live chat, phone, social media, WhatsApp, and web forms into a single ticket management workspace. Core features include omnichannel ticket management, workflow automation, and a drag-and-drop process builder for multi-step support workflows. A built-in AI assistant handles routine inquiries, summarizes ticket threads, suggests replies, and detects unusual ticket activity. Self-service tools include a branded help center, knowledge base, community forums, and an embeddable widget for websites and apps. Real-time dashboards and custom reports give managers visibility into team performance and customer satisfaction. The platform also supports 20-plus agent languages and knowledge base content in 35-plus languages for global teams. Zoho Desk integrates with 360-plus third-party apps and the broader Zoho ecosystem. Mobile apps are available for iOS and Android. Support is provided via email, phone, live chat, and a knowledge base. > > Verdict: Rated **4.5/5** by 2216 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 2216 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$20.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Free - up to 3 users, forever\! Express - $7/user/month billed annually Standard - $14/user/month billed annually Professional - $23/user/month billed annually Enterprise - $40/user/month billed annually A 15-day free trial is available. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Danish, Dutch, English, French, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Tamil, Telugu, Turkish - **Available Countries**: Antigua & Barbuda, Aruba, Australia, Austria, Bahamas, Barbados, Belgium, Belize, Brazil, Bulgaria, Canada, Cayman Islands, China, Croatia, Curaçao, Cyprus, Czechia, Denmark, Dominican Republic, Egypt and 53 more ## Features - @mentions - AI Copilot - API - Access Controls/Permissions - Account Management - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Assignment Management - Audit Trail - Automated Routing - Automatic Call Distribution - Autoresponders - Batch Communications - Billing & Invoicing - CRM - Call Centre Management - Call Logging ## Integrations (101 total) - 3CX - Action1 - ActiveDirectory Domain Controller for Windows 2016 - Agentic AI - Aircall - Amazon Connect - Bigin by Zoho CRM - Botpress - CallGear - ChatGPT - Chatbase - Claude - Claude Code - ClickUp - Contaque ... and 86 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [AI Agents for Customer Support](https://www.softwareadvice.ie/directory/5207/ai-agents-for-customer-support/software) ## Related Categories - [AI Agents for Customer Support](https://www.softwareadvice.ie/directory/5207/ai-agents-for-customer-support/software) - [Complaint Management Software](https://www.softwareadvice.ie/directory/499/complaint-management/software) - [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software) - [Customer Communications Management Software](https://www.softwareadvice.ie/directory/4742/customer-communications-mngt/software) - [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software) ## Alternatives 1. 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[LiveChat](https://www.softwareadvice.ie/software/27068/livechat) — 4.6/5 (1727 reviews) ## Reviews ### "Find a free substitute" — 3.0/5 > **Michael** | *19 September 2026* | Broadcast Media | Recommendation rating: 6.0/10 > > **Pros**: The variety of features that are available thru zoho desk is amazing truly versitlie and good for any office worker > > **Cons**: The price is a little steep there are similar products that cost less or even free that can do the exact same thing > > My overall experience was positive with zoho desk but i couldnt justify paying for it when i could get the same tools for free ----- ### "Great Tool for Managing Tasks and Responding to Client Inquiries" — 4.0/5 > **Mallory** | *24 February 2026* | Hospital & Health Care | Recommendation rating: 7.0/10 > > **Pros**: I like that you can sync zoho desk notifications into Cliq so you are notified quickly of new tickets. I like that you can tag and comment privately within tickets and save contact information for future use. > > **Cons**: Sometimes it can be hard to find older tickets that you want to reference. You typically have to go to an advanced search which is not always easy to access. > > Our department uses Zoho Desk primarily to handle client issues and questions. We are able to transfer tickets to other departments as necessary or respond directly to the client. We use this also as a way to keep track of certain client related tasks. When they have a specific request we can track and update the progress using the status selections. ----- ### "Still zoho" — 5.0/5 > **Leslie** | *26 July 2026* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: On screen take over by the rep. It helps they are able to see in real time the trouble you are experiencing. > > **Cons**: The connection is the worst part. And some of the reps don’t solve the issue without having to create another ticket. > > Hasn’t changed much except the live really time connection. Best part of having the screen share feature. ----- ### "The management of support tickets." — 5.0/5 > **David** | *14 December 2025* | Mechanical or Industrial Engineering | Recommendation rating: 9.0/10 > > **Pros**: I like the most that I can open a customer record and see all previous tickets, notes, and conversations all at the same time, and this way, I can understand that there are certain issues with certain equipment. > > **Cons**: I do not like the fact that the original configuration was somehow long; plotting fields and categories to our industrial world required a few tweakings. > > It has simplified tracking hydraulic service requests, follow-ups, and client history significantly in comparison to having multiple email threads running throughout the day. ----- ### "Decent Support tool that shines with the Zoho Suite" — 4.0/5 > **Daniel** | *16 October 2025* | Automotive | Recommendation rating: 7.0/10 > > **Pros**: Decent support manager, that shines with the rest of the Zoho Suite, as it allows a very streamlined workflow, specially with Zoho Projects, Bugtracker and Analytics. > > **Cons**: Sometimes mail integration fails l, so we always mount the mail account directly to be sure we don’t miss tickets. Also if you have several products and want to have different knowledge bases you just can use the Enterprise plan, which is expensive (no matter how many users you have). > > Several years using Zoho Desk to give support for 3 SaaS for the Automotive industry in Spain, Portugal and Italy. ----- Page: 1 / 90\ Next: [Next page](https://www.softwareadvice.ie/software/393877/zoho-desk?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/393877/zoho-desk) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data