4.5
Overall rating
Reviews

4.5
Overall rating
Reviews

About Dameware

DameWare is cloud-based remote access software that allows users to provide remote support on desktops, laptops and servers. It caters to businesses of all sizes. DameWare helps users centrally manage team members and customers, activate and control their licenses and share the host list globally. It also supports end-users through a mobile app for Android and iOS, so users can connect through smartphones and tablets. The window administration feature helps users troubleshoot problems without conducting complete remote control sessions. The solution also helps manage multiple active directory domains using a single interface. The product offers user account administration, password resetting and group policy editing. DameWare provides two-factor authentication, so users can log into remote sessions via the verification protocol. The solution also supports remote-access sessions by logging in from support tickets and creating an audit trail. The product integrates with SolarWinds Help Desk.
Dameware Software - Dameware system information
Dameware Software - Dameware multi-monitor support
Dameware Software - Dameware remote overview
Dameware Software - Dameware remote freeze screen
Dameware Software - Dameware session information
Dameware Software - Dameware live chat
Dameware video
Dameware Software - Dameware system information - thumbnail
Dameware Software - Dameware multi-monitor support - thumbnail
Dameware Software - Dameware remote overview - thumbnail
Dameware Software - Dameware remote freeze screen - thumbnail
Dameware Software - Dameware session information - thumbnail

Dameware pricing

Dameware does not have a free version but does offer a free trial. Dameware paid version starts at US$540.00.

Starting Price:
US$540.00
Free Version:
No
Free trial:
Yes

Alternatives to Dameware

Avast Business CloudCare

AVG CloudCare is a cloud-based security suite designed for small and midsize businesses (SMBs) and the third party...

Dameware Reviews

Feature rating

Value for Money
4.4
Functionality
4.4
Ease of Use
4.4
Customer Support
4.2
5 reviews of 248 View all reviews
Kevin
Kevin
  • Industry: Oil & Energy
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

5
Reviewed on 6/2/2018

Well, its far better than RDP, VNC, or Teamviewer. But it has room for improvement.

Pros

It works well. I starting using the product in 2006 after we had an issue with a VNC install getting brute-forced. No more VNC for me. What led me to the product was honestly frustration with the licensing model that Team viewer uses, and also their recent hack. Team viewer makes you buy the product, every SINGLE version release. You can't buy maintenance and support in perpetuity.
Yes, on domain, its a great product. You can access management tools, run remote commands, and loads of of admin functions. Fortunately they also license per tech, so that cuts down on end user fees.

Cons

I want single sign on. Honestly, that would really improve the product. We have many remote sites with satellite only. I really wish I could throttle down the bandwidth demand and sacrifice screen quality.

Misty
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/1/2024

Dameware is worth the investment.

I went into this with a need-to-help communication with clients. But unknowingly this purchase has brought so much more then I thought. Asset management, ticket management, end-user tracking, remote desktop, and more. Also, the vast amount of documentation they offer is amazing. Tech support has always been [sensitive content hidden] on the spot as well. So it's worth the investment.

Pros

When supporting a big network or if you support a bunch of different networks and users this is a good investment to keep organization easy. Ticket management and ticket dashboard are so much easier to use than other ticket systems I have seen. I can keep the ticket creator updated on every step of the ticket and prevent that extra step of reaching out to the user.

Cons

The cost is not great but it is worth it down the road when you utilize all the functions.

Alternatives Considered

Freshdesk, Zoho Desk and Zendesk Suite

Reasons for Choosing Dameware

The price of TeamViewer was not worth the product anymore.

Switched From

TeamViewer Remote

Reasons for Switching to Dameware

The number of functions they have in one suite and the sales team were amazing the company made me feel as if I was in good hands and like they care.
James
  • Industry: Health, Wellness & Fitness
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
3
Customer Support
1

1
Reviewed on 22/8/2017

Survey does not work, IE or FireFox you cannot click on the stars, kinda speaks to the...

There are no benefits to this software anymore. There are so many other vendors with much better software that cost a lot less. Licensing model for this software is the worst. We are differently looking at other software and will make the change as soon as possible. This goes for our other SolarWinds software too. No support, no updates, no fixes, just a phone call every month on buying stupid add-ons or lets renew 2 years early and save 10%. OMG just stop.

Pros

Not much now-a-days. Since SolarWinds took over the software the software has lost all development. SolarWinds only goal with this software is to make money. They do not support it, to not take suggestions, and do not fix the problems that still plague the software since the day they took over.

Cons

Since SolarWinds took over the software the software has lost all development. SolarWinds only goal with this software is to make money. They do not support it, to not take suggestions, and do not fix the problems that still plague the software since the day they took over. Extremely over priced and licensing is still broken. Complained about this for years, but SolarWinds will not fix it because they only care about making money not making the software work with the licensing. The competitive software is becoming more and more attractive. 1/10 the price, for life, and they have added the features everyone wants. Plus they want to hear from you on how to make it better. Another CON too many sales staff, I think I have been contacted by 20 different people in the last 3 years, are you kidding me, one person that is all we need. But again SolarWinds is only geared to make money nothing else.

Update: After you click submit then the stars are enabled to be clicked on.

Charles
  • Industry: Computer & Network Security
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 22/5/2019

A secure program that gets the job done.

Over all, my experience with DameWare has been great. It lets me get my daily job done, let's me fix issues my users are having without having to go all over campus to track down each user, which means I can get more done in a day. The chat feature while you are doing a session is also fantastic especially if phone calls are not an option.

Pros

Love how easy it is to use. Am able to get a session started with in a few seconds of opening the application. I use this program daily, and would not be able to get done what I need to do without it. Love that it allows me to see from the customers perspective while still having access to the admin token if needed for elevated action.

Cons

It does seem to have issues with screen resolution on newer monitors/monitors that high higher resolution such as 2k. You have to take a few extra steps to force the lower resolution perspective, which, although isn't all that often we run into it, it is annoying that we have to disconnect from the session to apply those changes and then log back in.

Alternatives Considered

TeamViewer Remote

Reasons for Switching to Dameware

I had no say in the purchase, however I believe it was purchased due to best price and the fact that DameWare has a service that it uses to run remotely, vs Having to have a client installed on every system like other programs.
Abdullah
  • Industry: Staffing & Recruiting
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
0

5
Reviewed on 23/12/2019

Amazing simple Support Tool

Pretty happy with the Tool due to it's simple interface

Pros

Simple to Use and pretty robust. Never had any issues with it

Cons

Due to being simple you get less features than other remote tools e-g Bomgar

Alternatives Considered

TeamViewer Remote

Reasons for Choosing Dameware

GDPR and Advanced Features

Reasons for Switching to Dameware

It does what is says on the tin Simple to use

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