Dameware

Pros

Its ease of use, scalability and powerful functionality

Cons

Integration with third party Service Desk software as well as remote platforms supported is limited.

Pros

When supporting a big network or if you support a bunch of different networks and users this is a good investment to keep organization easy. Ticket management and ticket dashboard are so much easier to use than other ticket systems I have seen. I can keep the ticket creator updated on every step of the ticket and prevent that extra step of reaching out to the user.

Cons

The cost is not great but it is worth it down the road when you utilize all the functions.

Alternatives Considered

Reasons for Choosing Dameware

Switched From

Reasons for Switching to Dameware

Pros

1. The most significant advantage is that Dameware provides high-level protection that meets all security standards.
2. The desktop app at is extremely light and simple to set up.
3. It enables the supported end-user to authorize the request for remote access. first
4. As long as other team members are logged in, you can invite or transfer the remote control to a session.
5. It supports chat, audio, and video calls within the session, allowing for more seamless assistance.
6. It's reasonably priced since the price drops as you buy additional licenses.

Cons

1. The Dameware program frequently becomes stuck on the connection screen, necessitating a restart.
2. The procedure of seeking administrative rights on the client's PC is inefficient.
3. The most significant disadvantage has to be the User Interface. It's a little busy and could require a lot more work to make it simpler to navigate.
4. Their support team isn't available 24/7 to support their customers

Pros

No installation on computers before the first connection or administrative action.

Cons

More RMM fonctions like softaware installation or windows update?

Alternatives Considered

Reasons for Switching to Dameware

Pros

Love how easy it is to use. Am able to get a session started with in a few seconds of opening the application. I use this program daily, and would not be able to get done what I need to do without it. Love that it allows me to see from the customers perspective while still having access to the admin token if needed for elevated action.

Cons

It does seem to have issues with screen resolution on newer monitors/monitors that high higher resolution such as 2k. You have to take a few extra steps to force the lower resolution perspective, which, although isn't all that often we run into it, it is annoying that we have to disconnect from the session to apply those changes and then log back in.

Alternatives Considered

Reasons for Switching to Dameware

Pros

Central control is valuableEasy to deploy across a domain forest.

Cons

Not easy to configure.Lack many features you expect, like building queries or agentless deployment.

Alternatives Considered

Reasons for Switching to Dameware

Pros

I've been using Dameware for a while now, and I must say, it's been a game-changer for my IT support work. Here’s a breakdown of my experience with it:

What I Love:

Easy to Use: The interface is very intuitive. Even if you're not super tech-savvy, you can find your way around without much hassle. It’s made my remote management tasks so much simpler.

Versatile Remote Access: Dameware covers all the bases when it comes to remote access. Whether I need to take control of a user’s desktop, transfer files, or manage system settings, it has all the tools I need.

Supports Multiple Platforms: I work with a mix of Windows, macOS, and Linux systems, and Dameware handles them all seamlessly. This cross-platform support is a huge plus for me.

Strong Security Features: Security is always a concern with remote access tools, but Dameware’s multi-factor authentication, smart card login, and encryption give me peace of mind. I know my sessions are secure.

Scales Well: Whether I'm supporting a small team or a larger group, Dameware scales effortlessly. It adapts to my needs as they grow, without any performance issues.

Cons

What Could Be Better:

Setup Can Be Tricky: The initial setup and configuration can be a bit daunting, especially if you’re dealing with a large network. It took me some time to get everything running smoothly.

Pricey: Dameware isn’t the cheapest option out there. For smaller businesses or those on a tight budget, the cost might be a bit steep. However, I believe the features justify the price.

Resource Usage: During remote sessions, I’ve noticed that Dameware can be a bit resource-intensive. It’s not a deal-breaker, but it’s something to keep in mind, especially on older systems.

Pros

It is the best I have used for remote support and IT ticketing
It makes working remotely easy thanks to its many supporting features
Comes with great help desk features

Cons

No major concerns with Dameware as it meets the need.

Pros

How simple it is to use and how quickly it connects with no issues.

Cons

I cannot drag and drop files from my desktop to a remote in screen share.

Pros

Dameware is a great software for remote support. It is easy to configure, simple to use, and can even be installed on the fly.

Cons

Screen resolutions between machines can make support interesting.

Pros

Dameware is really easy to use and to understand.

Cons

It is not really intuitive to save pc hosts to which I usually connect.

Pros

Dameware is easy to use, easy to install and can connect to multiple types of clients. We have been using it for several years to provide remote IT assistance to our staff, on both Windows and Mac computer (using VNC), and it is very helpful.

Cons

You sometimes have to fiddle with the settings, depending on the client machine, and there are times when the connection does not work right away (can't say if it is an issue with the software or with out network or the configuration of our PCs). Sometimes, the remote connection is switched to a "Mirror Driver" mode, where some commands like Ctrl+Alt+Del do not work, and you have to use the on-screen keyboard for this.

Pros

A powerful utility with a great deal of functionality that can help different environment not only resolve issues & problems more quickly but also to run more smoothly the entire time. Too often tools are singular in their purpose, when a little added functionality goes a long way. There is such a thing as too many cooks, but DRS strikes an excellent balance between depth & breadth of features.

Cons

I would like to see snapshots of screens (updated at specific intervals) that I am not connected to through the mini remote control module as a way to keep tabs on users.
I would also like to see a troubleshooting recorder, similar to Windows 7's Problem Step Recorders with capabilities to email the recording to a specified email address or post to a support forum.

Pros

The thing I liked most about DameWare is that I could easily connect to a remote machine and support the user. You were able to see the user's screen in realtime and walk them through whatever you needed. Very easy to use!

Cons

The thing I liked least about the software, was the number of features. There were so many features, I never felt like I would use them all, so I felt that some of them would be wasted. It's not necessarily a bad thing, but it was too much for me.

Pros

The amount of time saved in my day by this tool is invaluable. I use the MRC mostly and daily, but the RS tools are equally valuable even if I do not use them as much. the insight I can gain from the RS tools is amazing. the ability to remove services on the fly is amazing. running remote command prompt also a time saver. I realize there are tools out there that can do all these but having them all together in one place is such a time saver. I could go on and on with what I love about these products

Cons

that certain things don't work like they did in the past if not at all. Connect on ping reply is spotty. sometimes it works, other times it does not. SFT File transfers used to work flawlessly now I can't get them to work. there are others and while they do disappoint me that they do not work, there are others that do work so much they make up for them. Also, I hate to say it, but tech support seems almost non-existent. they need to improve there immensely

Pros

I like the fact that I can remote into a computer very quickly, get the task finished and get out.

This software makes my job less stressful.

I can be "remoted" into 50 computers at the same time, if needed. (really, I've had to do this before)

Cons

Not all features actually work. If I change a description of a computer in active directory and the hit "refresh" in Dameware, it does not refresh. I have to close and re-open Dameware.

Computer-Properties-System does not work at all with WIN10
Computer-Properties-Version does not work at all with WIN10
Computer-Properties-Display does not work at all with WIN10
Computer-Properties-Resources does not work at all with WIN10
Computer-Properties-Environment does not work at all with WIN10

Also, it would be great if you could save your spot in Dameware. I work almost exclusively within one OU. Everytime I open Dameware, I have to re-open the OU and wait until it "lights-up" all the computers in the OU before I can proceed.

Pros

It is full featured remote support tool that can be used on host OS like windows. It is light and assessible to the OS kernel.

Cons

It is only as useful as what is permitted on the host OS. Introduces security concerns to the network. There is little or no consideration for the security of the host domain such is used.

Pros

It's very easy to deploy and it allows us to remotely support our field users with ease.

Cons

The licensing is kind of a pain, you have to remember to unlicense it if you are going to wipe a PC or get rid of a PC to free the license back up for reuse

Pros

I am the one who has installed, configured, and administer DameWare Remote Support in our environment. The simplicity and ease of use of MRC and other components inside of DWRS offer a wide spectrum of tools at your disposal for remotely connecting to machines on and off your domain network through internet sessions. This is probably the most used software in our IT department, all of our users use it every single day several times a day.

Cons

I feel like the UX/GUI could use a refresh, it appears to be dated. We have had an issue on our network with devices discovering other devices belonging to other VLANs to show up in the computer list, and support basically told us there wasn't anything they could do to support as it is a Windows related issue causing it. We instead just use the workstation list which is an exhaustive list.

Pros

We have found that the software allows us to perform many functions remotely. The features within the product also enable our teams to collaborate w/ technicians in the field. By using Dameware we are able to reduce the amount of resources utilized by managing and troubleshooting remotely. The cost of this product is also very adequate for the amount of services it provides.

Cons

I feel that the product is great, but it could use better training tools for first time users. Such as video tutorials and guides that are readily available from the application itself.

Pros

Seamless connections to remote devices using either domain or local credentials. Good feature set (for example, can ping the device during a reboot and automatically reconnect when it's back online) and overall smart design. No need to install anything on the client beforehand, the software does it for you at connection time if it needs to.

Cons

There are so many options and icons that it's a little overwhelming, and the icons don't have text labels. The options feel a little cluttered -- it took me a long time to discover and understand all the various options. But it's hard to combine a rich feature set with an elegant interface, and overall DameWare is highly user-friendly (for a technical person).

Pros

Having used previous versions in the past, the new releases are very intuitive and easy to use. Once you are sure that you have admin access on the client computer, it is very easy to connect and interact without the need of end user having to grant pearmissions or go through a share screen process. Very simple, very clean.

Cons

I have found that sometimes computername needs to be substituted with IP address in order to find the target PC. Not sure if it is a network related issue or Dameware's.

Pros

The best thing that DameWare has is the trial version, since it is a version that offers the client the possibility of enjoying all the "paid" features for free for an exact period of days, the truth is that the version of test and the accessibility it offers.

Cons

It should improve "DameWare for mobile devices" since the design is very ugly and this totally bores the customer. Nothing better than a design that provides comfort, that's what I recommend, a design adapted to the era.

Pros

It's remote features are strong. The ability to log in as a local user is very handy. Rarely fails to install.

Cons

Needs multi-platform support. However, the reason we have moved away from it and will no longer use it is due to Solarwinds horrible licensing mechanism. Prior to their takeover of the software licensing was straightforward and easy to install. We have had multiple situations where licensing has been difficult to install, and the whole procedure is as in and has really soured us on every using Solarwinds products...this goes for all Solarwinds products now. I've also found it struggles in high latency environments compared to some other options.

Pros

The thing I like most about Dameware is the ease of deployment. We have over 400 workstations and as long as you provide credentials that have admin privileges on the machine then dameware will install itself. This was a significant improvement over Teamviewer which was our previous solution.

Cons

The only con I have about the software is that the interface could be more intuitive. It is very easy for your list of computers to get messy and unorganized. It doesn't seem to have any way to sort them that I can tell except for manually moving and creating folders.

Pros

Offers a suite of tools for remote support and systems management, including remote desktop connection, remote control, system troubleshooting and diagnostics, and file transfer capabilities.Provides integration with Active Directory and other network management tools, making it easier for IT professionals to manage and monitor their IT infrastructure.Available in both on-premise and cloud-based versions, offering flexibility for businesses and organizations of all sizes.Supports multiple operating systems, including Windows, Mac, and Linux.User-friendly and customizable interface, making it easy for users to navigate and personalize the software.

Cons

May not be cost-effective for small businesses or individual users.Steep learning curve for users who are new to remote support and systems management.Some features may require additional setup and configuration, which can be time-consuming.Limited customer support options, with no phone or chat support available.

Pros

A simple method of linking systems to examine problems with end-user equipment even when the user is not there. I like how simple it is for me to remote into my users' computers and assist them when they run into problems. This product also comes with excellent support and documentation. By setting a password, you can establish a secure connection. The password might be fixed or random.

Cons

Improved multiscreen remote sessions should use one screen for each slide. There is no option to add notes to entries for improved support, and adding machines is a bit laborious. For us, recording is not currently enabled. needs a strong connection to function correctly. When services on distant workstations break down and the remote connection breaks down, you must uninstall and reinstall the services, which is occasionally challenging.

Pros

Cost structure. I can license by the tech, not by the computer. And the cost is not that high per tech (concurrent use licensing model).

Remote control of client computers is easy and works well. File transfer also works well. Fairly full featured, especially in this price range.

Cons

Dameware (SolarWinds) now requires two-factor authentication (mandates!) for me to remote into my own computers. My authentication methods for access to my computers is my business. This is very dictatorial and heavy-handed, and it makes no sense. My credit union does not mandate two-factor authentication, but Dameware does?!

I would think twice about deploying this product at this point. It's hard to place such an agent on every computer you wish to remote into. I'm pretty much stuck at this point, with over 100 computers I would have to touch. I may yet switch products though, SolarWinds is not customer-centric at this point.

Pros

The most important features to the business are remote desktop control and remote administration using the utilities.

Cons

integration with domain controller some time fail.registry edit is hard to work with using dameware and does not push the right keys.

Pros

Not much now-a-days. Since SolarWinds took over the software the software has lost all development. SolarWinds only goal with this software is to make money. They do not support it, to not take suggestions, and do not fix the problems that still plague the software since the day they took over.

Cons

Since SolarWinds took over the software the software has lost all development. SolarWinds only goal with this software is to make money. They do not support it, to not take suggestions, and do not fix the problems that still plague the software since the day they took over. Extremely over priced and licensing is still broken. Complained about this for years, but SolarWinds will not fix it because they only care about making money not making the software work with the licensing. The competitive software is becoming more and more attractive. 1/10 the price, for life, and they have added the features everyone wants. Plus they want to hear from you on how to make it better. Another CON too many sales staff, I think I have been contacted by 20 different people in the last 3 years, are you kidding me, one person that is all we need. But again SolarWinds is only geared to make money nothing else.

Update: After you click submit then the stars are enabled to be clicked on.

Pros

It works well. I starting using the product in 2006 after we had an issue with a VNC install getting brute-forced. No more VNC for me. What led me to the product was honestly frustration with the licensing model that Team viewer uses, and also their recent hack. Team viewer makes you buy the product, every SINGLE version release. You can't buy maintenance and support in perpetuity.
Yes, on domain, its a great product. You can access management tools, run remote commands, and loads of of admin functions. Fortunately they also license per tech, so that cuts down on end user fees.

Cons

I want single sign on. Honestly, that would really improve the product. We have many remote sites with satellite only. I really wish I could throttle down the bandwidth demand and sacrifice screen quality.

Pros

The licensing is good. I get to install on my desktop and laptop as one user license. It is Active Directory connected so you have easy access to every client on your network including servers. You get full console level control, plus other features like being able to from the Remote support console stop services, look at event logs and even run remote command line scripts.

Cons

The graphical emulator is flaky on certain older video cards, there is no outside in remote support like LogMeIn. From the inside out you can get to clients and from inside to inside you are good, but if i am on the road or on vacation and wanted to for example use a connection with out vpn access, LogMeIn provides me a way in, Dameware does not.

Pros

It has an easy to use gui that lets you find the workstations on your network and connect to them without a lot of issues. you can also do things like remote registry editing or backdoor into a workstations drives. They also offer a mobile app for you to be able to offer remote support while you are not at your desk.

Cons

The initial setup could be daunting for some users. It supposedly will interface with Kace Management appliance but we could never get it to work completely.

Pros

What I like the most of the ease of use of this program. It's very straightforward and also helpful if you need insight on how to operate it. The cost is also very inexpensive for remote desktop support software.

Cons

What I do not like is that when I keep an organized list of end point machines, it keeps losing my machine names and mixing them up. Contacted company and they were no help at all and said they could not identify the problem. However, I've spoke with other users and they all claim the same issues.

Pros

Dameware lets me mange 70+ computers in 12 locations all from my desktop. I can install updates and fix any user issues.

The best part is i can watch a user with out them knowing. This has allowed us to catch youtube and facebook watchers. The software is easy to use and a decent price.

It also supports UAC so you don't need any end user help. With remote install we don't have to travel to any office locations.

Cons

The interface is from the 90's. Even the latest version has an old look to it. Everything works it just looks old not a big con at all.

Pros

Pulls network and PC info from Active Directory. Easy to setup and customize your support experience. Support for mulitiple domains as well as connection to non AD computers. Full service portal allows Technical Support Professionals to troubleshoot and assist remote PC's with few limitations. I support multiple sites with over 300 workstations per site, Dameware is always my initial go-to software for remote support over local network as well as VPN. Hands down one of the best remote support suites I have used.

Cons

Cons for this software are far and few between. I would like to see the ability to chat with user at remote PC from within Dameware.

Pros

Dameware is a true diamond for any IT Support staff, software can be installed on the client machine remotely without any user intervention. This is especially useful for us when user has a video issue (usually due to video card/drivers) and the remote client wasn't already pre-installed. In such situation, user would not be able to help installing or access any site to start the connection. As long as the machine is reachable, IT staff can remotely install dameware client, install and configure the video driver for the user and issue resolved within minutes.

Cons

Dameware license is not cheap, at least I find LogMeIn Pro is cheaper.

Sometimes Dameware client on the remote machine needs to be reinstalled. I don't think I ever encounter situation like this with LogMeIn or Teamviewer

Pros

Although our IT Helpdesk unit usually uses it, I can use it to connect to users who have network and access problems within the company. The product provides convenient and secure remote support service.

Cons

On rare occasions, remote connection speeds may be slow, but that's understandable.

Pros

I have used this program for some time and the ease of use is at the top of the list of the good. It is very easy to deploy and accessing user machines on the domain is a breeze. Lots of options and features make the tool flexible and able to adapt to your organizational needs. Providing remote user support in our distributed environment is a necessity and Dameware has been our tool of choice.

Cons

Over time the quality of technical support has degraded which is a shame. Other than that I have no complaints about my experience with the tool.

Pros

I like all of the customization that this software offers. It seems to work really well with most operating systems and makes remote assistance a breeze. It takes minimal resources to run smoothly as well.

Cons

It seems like our version of Dameware Remote Support doesn't work well with the Windows 10 operating system. The graphics are very choppy and shows a slight delay.

Pros

Connecting to a computer for remote support without needing interaction from the end user is the best part of Dameware. With other software, the end user has to read a code or perform some actions to get you connected. Not with Dameware. Also, the information you can get about the pc from the remote connection without actually having to connect and view the information in Windows is great.

Cons

We still haven't figured out how to set up the Internet Proxy part so we can help users outside of our internal network. The configuration of that part of the software is very confusing, and I haven't been able to find a good tutorial on how to do that.

Pros

Dameware is so powerful giving you insight in to services, allowing for remote command prompts, attaching to PC's in and out of your network, single pane of glass, and so much more.

Cons

I wish i could be on my laptop outside company and like a logmein hit any computer anywhere with in my company as a admin

Pros

Connect to PC's on your network and resolve issues remotely fast, with ease and quality.
Safe. Great product for assisting end users.
The unlimited license of the agent to install.

Cons

Needs to open specific port to allow the agent to deploy without problems... (mini remote).
In case, for any reason, we'll need to reinstall product, it's hard to get back the saved passwords of connected pcs.
Single Sign-on capabilities are limited.

Pros

I have used Dameware for over 10 years now, and it is hands down, the most powerful, easiest to use, most stable remote control software there is.
The MSI creation tool makes it easy to deploy.
The ability to see remote screens exactly as the user does is invaluable for software troubleshooting.
The speed to connect and support users is great for a tech to be more efficient and not run around all day solving minor issues that can be centrally resolved.

Cons

My only 2 complaints are:
I wish there were an easier way to have a proxy service reach outside of my network Pc's. There is a way to do it, but it is a bit complicated. I almost wish there was a subscription service that Solar Winds allowed a tech to use to accomplish this.
The way to save PC's you connect to frequently is a bit wonky. I have several times connected to another PC, or erased a saved PC with a new PC's name because of how the system presents itself.

Pros

Easy to use. I liked that you could push the mini-remote control agent to connect and then uninstall when finished.

Cons

I don't really remember any cons with the software.

Pros

Well our technicians use this solution for Remote Desktop support, easy to use, uses VNC modules for the remote, as when we need to replace a computer we can have all the informations about computer and all software installed, can use terminal remote or visual remote.

Cons

Eat to set up the agent and. To integrate it with the machines deployment.

Pros

The ability to remote to desktops and servers and view users issues. Especially when there is a need to disable Remote Desktop. Very few connectivity issues. Best remote software I've ever used.

Cons

Sometimes there is some latency. The latency issue is so infrequent that i never even investigated the issue.

Pros

Pay once and it's yours. You don't have to keep renewing it yearly at higher and higher rates since you run it internally on your own server.

Cons

Have to install on internal server or multiple servers if you also put on DMZ to connect to Internet-based PCs, which takes some expertise. For quite a while we didn't have a public certificate on the DMZ server and trying to talk the users thru all the security errors thrown up by the browser was challenging. It could take 15 minutes just to get thru that step. So then we got a certificate but getting it installed and working on the DMZ server was a bear. Solarwinds does not have adequate instructions on how to do this. Took quite a bit of research. Getting connected to remote users can be challenging the first time you connect to them (if they don't have the client agent installed) even with a certificate installed. I really miss our previous cloud-based solution which was so much easier to use, plus it had more options, like transferring files between computers, but it became unaffordable. Dameware feels very awkward to me compared to it. I can't really rate the customer support because we dropped support due to the cost. So I just flounder around on my own when we have a problem with it, trying to fix it (like trying to get the certificate installed). The support was helpful when we first bought it and I had to get it installed and working on the server.

Pros

The ability to export your (Saved Host List) onto a .json file and migrate it to a new computer! The ability to view the entire Active Directory list of computers! The MRC Ping feature, love how we can use that ping and connect feature! The ability to set permissions required on connect for certain host of computers.

Cons

On a user that has dual screens, required to switch from screen 1 and 2. The way the old version auto-created a host into your host list when typing over a saved (computer) on your host list, on the new version you are required to click (+New) then type in a computer name, by mistake sometimes we tend to type in a computer name when Dameware loads and mistakenly erase a saved host computer, a bit frustrating at most.

Pros

You can Easily remote into PC's on the network and support users in resolve issues they are having.

Cons

You cannot remote into the computer if you do not have credentials that has logged into the computer before if it is not on domain.