---
description: Review of American Well Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: American Well | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Pain Management EMR Software](/directory/115/pain-management-software/software) > [American Well](/software/39487/american-well)

# American Well

Canonical: https://www.softwareadvice.ie/software/39487/american-well

> American Well is a cloud-based telemedicine management solution designed for practices of all sizes. Primary features include a customizable telehealth application, doctor scheduling, multiway video, real-time patient data, mobile messaging, medical-history access, patient records and patient self-scheduling.


Other features include pre-visit review, post-review wrap up, a virtual waiting room and photo viewing. The Ask-Me module allows patients to connect with doctors without an appointment. Patients can file for reimbursements and handle medical claims.


Android and iOS mobile applications are offered. A virtual kiosk can be installed in a workplace, retail outlet or a community center which allows patients to receive a face-to-face consultations. The software also offers integration with electronic medical record (EMR) software, Surescripts, Apple Health, Google Maps and more.  


Support is offered via email and over a phone. Other support options include FAQs, online care groups and an online resource center.
> 
> Verdict: Rated **3.8/5** by 4 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.8/5** | 4 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: Amwell
- **Location**: Boston, US

## Commercial Context

- **Pricing Details**: Please contact Amwell directly for pricing information.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Appointment Scheduling
- Charting
- EDI
- EMR/EHR
- For Family Medicine
- For Obstetrics & Gynecology
- For Psychiatrists
- HIPAA Compliant
- Medication Management
- One-to-One Messaging
- Patient Scheduling
- Practice Management
- Scheduling
- Telemedicine Software
- Virtual Waiting Room

## Category

- [Pain Management EMR Software](https://www.softwareadvice.ie/directory/115/pain-management-software/software)

## Related Categories

- [Pain Management EMR Software](https://www.softwareadvice.ie/directory/115/pain-management-software/software)
- [Mac EMR & Medical Billing Software](https://www.softwareadvice.ie/directory/426/mac-emr/software)
- [Podiatry EMR Software](https://www.softwareadvice.ie/directory/117/podiatry-software/software)
- [Community & Federally Qualified Health Center Software](https://www.softwareadvice.ie/directory/3/community-health-center-software/software)
- [Urgent Care EMR Software](https://www.softwareadvice.ie/directory/119/urgent-care-software/software)

## Alternatives

1. [athenaOne](https://www.softwareadvice.ie/software/1106/athenacollector-athenaclinicals) — 3.8/5 (910 reviews)
2. [Cliniko](https://www.softwareadvice.ie/software/104637/cliniko) — 4.7/5 (23 reviews)
3. [NextGen Office](https://www.softwareadvice.ie/software/54477/nextgen-psychology) — 4.0/5 (1280 reviews)
4. [NueMD](https://www.softwareadvice.ie/software/1261/nuesoft-nuemd-complete) — 4.4/5 (448 reviews)
5. [75health](https://www.softwareadvice.ie/software/51701/75health) — 4.4/5 (78 reviews)

## Reviews

### "Like this Platform the most of the four that I use" — 5.0/5

> **Brother Bernard** | *23 October 2022* | Mental Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: Ease of use; easy access to phone support
> 
> **Cons**: MInor but you need to input name of pt and DOB and go through several windows to create a next appt.
> 
> The best of any platform I use.  Good support.

-----

### "Very easy to use" — 5.0/5

> **Mar** | *24 March 2020* | Health, Wellness & Fitness | Recommendation rating: 9.0/10
> 
> **Pros**: I like that it’s easy to set up on my home computer and remotely call into another location. Very user friendly.
> 
> **Cons**: I wish I could use it more/sooner\! It allows me to easily connect with patients and families when needed.
> 
> Great experience  overall, no issues with connectivity

-----

### "Telepsych" — 3.0/5

> **DANILYNn** | *1 April 2020* | Hospital & Health Care | Recommendation rating: 2.0/10
> 
> **Pros**: Ability to connect in a variety of facets
> 
> **Cons**: Poor sound quality at times or no sound at all
> 
> DIfficulty with connection 50% of the time

-----

### "Great product" — 2.0/5

> **Pouria** | *1 April 2020* | Mental Health Care | Recommendation rating: 6.0/10
> 
> **Pros**: Simple interface, built-in translation.
> 
> **Cons**: Connection often fails when using endpoints,

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/39487/american-well)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/medical/american-well-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/39487/american-well> |
| en-GB | <https://www.softwareadvice.co.uk/software/39487/american-well> |
| en-IE | <https://www.softwareadvice.ie/software/39487/american-well> |
| en-NZ | <https://www.softwareadvice.co.nz/software/39487/american-well> |

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