About SAP Customer Experience
SAP Customer Experience pricing
SAP Customer Experience does not have a free version but does offer a free trial. SAP Customer Experience paid version starts at US$58.00/month.
Alternatives to SAP Customer Experience
SAP Customer Experience Reviews
Feature rating
- Industry: Utilities
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
SAP CRM has everything an organization needs to deal with Customers
Pros
There are a lot of back end settings that make SAP CRM one of the best CRM software out there. It can be customized and tuned whether the organization implementing it is a utilities company or an FMC i.e. it caters the needs of all kinds of organization.
Cons
Need highly qualified personnel to implement the CRM. The scope of implementation has to be carefully and properly defined with proper documentation at each stage of implementation. Any undocumented modification can result in a lot of garbage in the system within no time.
- Industry: Market Research
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
SAP Customer Experience review
Overall my customer user experience is quite positive and I'm looking forward to using it again
Pros
AI-powered insights help make each customer feel as if they were their own. This invaluable tool allows you to proactively engage and understand your consumer while respecting their privacy preferences at every point in their journey. Machine learning and intelligent automation help you engage and sell.it has so many options, customer interaction is seamless and the software is excellent for me
Cons
The User Interface of SAP is quite complex especially for newbies who are not techie although if you have an experience in Customer Service you will somehow get the hang of it somehow as time goes by but its not easy to understand
- Industry: Management Consulting
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Review Source
Why SAP CRM is better when it works with others.
Pros
I think that the idea of SAP CRM is brilliant, a way to house and store data so that your company can really get a handle of data mining which theoretically would allow you to plan and be more proactive vs reactive.
Once you get the hang of the screens it is easy to understand how to accomplish what you're trying to input into SAP CRM.
The system is really set up to help you try and capture the most relevant information to your business.
Cons
As I said the idea of SAP CRM is brilliant but from my experience (and it could be the way my company chose to implement it) the use of so many different platforms that don't actually talk to one another is a ridiculous way to implement any data capturing tool. We had to export from two different systems of SAP CRM and then load it into a BIOD just to get the information to talk to each other and make any sense. And even then the project itself was a long and exhausting process because trying to figure out the language it speaks in the Order Entry system vs. the Customer Inquiry system isn't the same and you have to force it to mesh the data together.
The screens are cumbersome and not user friendly. There are so many different ways you need to input information to get to the screen that you actually want you need a manual for literally everything you have to do because it takes that many steps.
I think SAP CRM would benefit from focus groups for their North American business partners. Not everyone does business the same but North America has big business's that would greatly benefit from this type of system if it were easier to understand and implement on a day to day basis.
- Industry: Consumer Goods
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
SAP is pretty versatile and cane accomplish many tasks beyond just a customer management...
The best benefits that I use it for is credit card processing as well as inventory management.
Pros
I really like that it can be used for many different things. We use it for everything from customer relation management to inventory tracking.
Cons
The thing I like the least has more to do with the setup we have rather than the software itself. We have customized it so much that any support or looking online for help is useless.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
SAP Experience in Enterprise Asset Management
Pros
Can be customized according to user requirement with the help of Enhancemnets and ZTables.
Cons
Standard table entries cannot be rectified directly and correction programs need to be build.
