--- description: Review of Staffino Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Staffino | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/4627/customer-satisfaction/software) > [Staffino](/software/396197/staffino) # Staffino Canonical: https://www.softwareadvice.ie/software/396197/staffino Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/396197/staffino?page=2) > Staffino is a cloud-based solution for customer experience management that offers businesses a comprehensive way to connect CX data with their overall business goals and revenue objectives. The online platform is user-friendly and designed to provide businesses of all sizes with valuable insights into their customers' journeys. With the use of advanced technology, businesses can collect, analyze, and take action on customer feedback in real time, which allows them to make data-driven decisions and enhance the overall customer experience. The team of professionals provides exceptional customer support and works closely with our clients to ensure that they receive maximum benefits from our platform. They believe that delivering exceptional customer experiences can have a positive impact on their clients' bottom line and contribute to their overall success. > > Verdict: Rated **5.0/5** by 8 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 8 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Staffino ## Commercial Context - **Starting Price**: €350.00 - **Pricing model**: Other - **Pricing Details**: We offer flexible plans designed to help you start small and scale as you grow. Whether you're exploring experience management or need enterprise-level solutions, we’ve got you covered. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Czech, Dutch, English, French, German, Hungarian, Polish, Romanian, Slovak - **Available Countries**: Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey and 30 more ## Features - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Anonymous Feedback - Audience Targeting - Badge Management - CES Survey Structure - CSAT Survey Structure - Campaign Management - Chat/Messaging - Churn Management - Commenting/Notes - Communication Management - Complaint Monitoring - Customer Experience Management - Customer Journey Mapping - Customer Segmentation ## Integrations (14 total) - 2Ring Dashboards & Wallboards - Daktela - GENESYS - Genesys - Genesys Cloud CX - Global Payments Integrated - Global Payments Retail POS - HubSpot CRM - HubSpot Sales Hub - Looker - MS Dynamics - Salesforce Platform - Tableau - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Customer Satisfaction Software](https://www.softwareadvice.ie/directory/4627/customer-satisfaction/software) ## Related Categories - [Customer Satisfaction Software](https://www.softwareadvice.ie/directory/4627/customer-satisfaction/software) - [NPS Software](https://www.softwareadvice.ie/directory/4116/nps/software) - [Customer Engagement Software](https://www.softwareadvice.ie/directory/508/customer-engagement/software) - [Gamification Software](https://www.softwareadvice.ie/directory/4722/gamification/software) - [Customer Experience Software](https://www.softwareadvice.ie/directory/4574/customer-experience/software) ## Alternatives 1. 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We have SMS solution with them, we also implemented Google review system with them. In future, we will implement email survey system with them as well. ----- ### "Great customer feedback platform" — 5.0/5 > **Aneta** | *21 April 2023* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: From Staffino side the implementation and overall support throughout the process was great. Unfortunately our process are sometimes a bit difficult. I really appreciated also Jan Gebauer´s expertise and his analysis of data. The feedback management is a great tool how to connect with our customers. Here it very much depends on the overall direction and mission of the company itself, if CX is truly number one priority. > > **Cons**: As I mentioned, since we have 6 campaign, the overall dashboard would have helped with easier overview. And due to our process and inability for agents to use their own e-mail addresses, it was a little bit time-consuming to reset their passwords, if they did not work. But we managed with a great help of the customer success team in Staffino. > > The main business problems unfortunately we knew and it was not in our power locally to solve. However, when we encountered specific "little" problems, we always tried to solve the issue as soon as possible. Again, it depends very much on the company itself and the process, if and how quickly the issues can be solved. ----- ### "Happy customer" — 5.0/5 > **Jimmy** | *11 September 2025* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: I think the platform is very easy to use both for managers and employees to gain valueable insights of how our customers like our services. > > **Cons**: There are not ant particular parts that i dont like about the platform itself. Perhaps there could be more convienent ways to extract/explore data in excel > > Been using Staffino couple of years now and it has gained valueable insights to our business and shown how excellent service our customer care is giving our customers. ----- ### "." — 5.0/5 > **Vladimir** | *21 April 2023* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: Quick feedback from customers. Easy reporting. > > **Cons**: administative - we must to responce request to staffino team. > > Every day´s controlling of feedbacks from customer. Targer for us: handover customer experience to our colleagues and improve their skills. ----- ### "staffino" — 5.0/5 > **Ivana** | *21 April 2023* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: I like, that we have closed loop in feedbacks - customer wright their suggestions and staff can manage it and directly solve immediatly. i like dashboards, that no more manuall reports are needed > > **Cons**: there are some but i think we can discussed it with key accounts and they bring solution for us ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/396197/staffino?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/396197/staffino) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data