Avantio

Pros

~Exemplary customer service - instant chat and regular updates on cases - always delivered with sincere care. ~The price point relative to the US commission model < bleh! Seriously - go see for yourself. ~ Although Avantio one year ago sold to a conglomerate from Ireland, no dear staff has departed in fact more great talent has joined. I feel strongly that further strong improvements will push through.

Cons

There are EU > US voids in some channel connections, POS and user and end user interfacing. Some are minor, others are not. I've done a great deal of pressing on this - and seen results. Would behoove org to have an American consulted on engineering and marketing team. Example 1: "cabin" was mapped to "chalet" on OTA - and no easy fix. Ex 2: contact database and POS field said "region" and not "state" < no bother to us, but it sure confused a great many of our guests at checkout. This is now fixed. Ex 3: "Dear sir or madam" in automated guest emails. Not a phrase used in ordinary American English. Fixed. But there are more areas that need oversight for seamless ordinary American workflow. I'll end this subject by reiterating that they care to get this right and are methodically making updates. Wasn't a deal breaker before I started with Avantio one year and and it's only improved.

Alternatives Considered

Reasons for Choosing Avantio

Switched From

Pros

Smooth and efficient organization
Clear presentations

Cons

The event duration felt a bit short; more time would have allowed for deeper discussions.

Pros

- Website : Good. One of the only positives from our experience with Avantio, it is decent although the loading times are sometimes not up to industry standards. The templates they offer are somewhat customizable but with some limitations.

Cons

- Onboarding : Painful as involving a lot of manual work.- VRMS : Disappointing. The unified inbox was one of the main reasons why we moved to Avantio as we were switching between several listings on the OTAs which was a pain. Prior to signing, we were told that it did not take more than 5 minutes for any guest communication to land in the unified inbox. We quickly realized that was not the case at all and that the delays were huge (hours to days, rarely under 5 minutes), to the point that we did not use it at all because it was not up to the industry standards.To this day in the unified inbox issues are ongoing. When we raised the problem to Avantio, they encouraged us to raise tickets but we quickly realized it was not worth it. The operations/supplier tab is quite rudimentary for exemple it is not possible to plan some tasks at the middle of the stays which are very important for say, mid term rentals, it is only possible to set final cleaning and basic maintenance tasks. We tried it but stopped and prefer to continue using Whatsapp. - Reporting : Very basic. The number of reports are limited, if you have some specific use cases like for example to generate some reports by location it is not possible to date. Some important KPIs in the short term rental industry are missing as well. When we raised the issue, we were told that it would be taken into consideration. Accounting is rudimentary (invoices are not accessible after 1 month for ex)

Pros

We have previously worked with other Integration Companies with our Short Term Rental Business and Avantio far exceeds those companies with their set-up program, customer service, and availability!
And, we are paying less than the other companies which left us frustrated and looking unprofessional.
When we have any questions, they are quick to respond and are available via Zoom when needed.
We are in the best of hands which allows us to run our business and focus on our job while they do theirs.

Cons

The accounting end could use some improvements and they are working with us to make those happen as quickly as possible.

Alternatives Considered

Reasons for Choosing Avantio

Switched From

Reasons for Switching to Avantio

Pros

The platform is incredibly user-friendly, and I picked up how to navigate it in no time. The onboarding team was outstanding, and I genuinely believe that their continuous support was key to our swift adaptation. Their guidance made all the difference in getting us up to speed quickly.

Cons

One minor aspect of the onboarding that I found a bit tedious was the recorded AI segment, which felt slightly boring. However, aside from that, the process was thorough and well-executed.

Pros

Connectivity and programm visibility, planning and booking scheme

Cons

Contracts for owners, its very difficult to prepare templates for each form of working. Avantio have a set way valid only for 1 form of working.

Pros

What I liked most about Avantio is its robust set of features designed specifically for property management. The platform is highly customizable, allowing you to tailor it to your specific needs. The user interface is intuitive, making it easy to navigate and manage multiple properties efficiently.

Cons

While the platform is generally user-friendly, the initial setup can be time-consuming and requires a bit of a learning curve.

Pros

The approach of Avantion people was great and personal. Having everything under one platform and working perfectly really changed my life and business.

Cons

Guest communication and reporting can be improved

Alternatives Considered

Switched From

Reasons for Switching to Avantio

Pros

full integration and all features worked in Avantio , we are able to run and manage our company through Avantio software

Cons

Liquidation forms presented to property owners could be more simplified and easier to interpretate

Pros

The best vacation rental rental management tool, with the best great team.

Cons

Since it is a very large product, it takes a lot of time to add new features.

Pros

Really easy to use. Integrating sistem with different chanels

Cons

Lack Quick assistance. It would be useful to have a contact Like on whatsapp to communicate

Pros

Calendar options and portal connectivity

Cons

Not very user friendly for beginners and gets a bit complicated for not so experience

Pros

This kind of service is well needed if you want to optimizate your business. The more I know avantio the more I'm surprise with the number of services from avantio.

Cons

The API connection should be a bit easier, it should be more preparated for that option and easier to implement

Pros

This has been a seamless transition from my old PMS / Channel Manager. Everything Avantio promised, they have delivered. Absolutely thrilled to be working with them. I wished I had discovered them years ago. I have only been live a few weeks and they have already doubled my occupancy levels.

Cons

Nothing at all, they system is amazing.

Pros

The software allowed us grow from 5 units in 1 city to multiple cities and country service provider. Reasonably priced and simple enough to use. Recent add ons to the software also and upgrades planned , I would recommend it if you're in the business for sure.

Cons

That I am not using all its features. I am hoping to improve on this and with my team

Pros

The product is easy to use and it’s a great tool for property managers

Cons

There should me more video tutorials available

Pros

+ Great onboarding (about 10h training)
+ Business can run well on Avantio
+ Great customer support (in normal work week working hours)
+ Can set up a booking engine
+ Reliable booking system (except for bookings made minutes from each other)
+ Good integration with PriceLabs

Cons

- Limited flexibility in creating customized reports
- No customer support over weekend
- No app
- Minor translation (ES - EN) and UX issues

Pros

The software VRMS by AVANTIO is very easy to use.
The graphical setting and layout of their dashboard help all users to enter the data very easily and without any particular problems.
What we like very much is the fact that Avantio offers modular services.
Unfortunately today many software houses require customers to purchase the entire package: VRMS + Channel + Website and this is definitely a burden for small agencies and owners who do not benefit of high turnovers.
Avantio fits every type of users and this is for sure their strength.
From a technical point of view, the user is also guaranteed by the fact that Avantio is the exclusive partner of HomeAway, Airbnb, Tripadvisor and many other important players in the industry so I have no hesitation to recommend to all.

Pros

It is an intuitive software from the first moment.
It is very easy to configure templates that automate processes with reservations.
The interaction of the web with the reservation system is exceptionally good.
The interaction of the channel mannager with other tour operators is very successful.

Cons

The price is the biggest obstacle. But not only Avantio, we made several comparisons with different companies and all have similar prices. I understand that this type of software requires a great team behind and that costs money.

Pros

What makes the big difference to other CMs: the customer support is really outstanding. Try Avantio and you know what I'm talking about. Absolutely fantastic! The best after sale I experienced. Also the offers for booking portal partners for the CM (Channel Management) are definitely better than the most other CM Systems on the market. There are so many features that you may never heard of, but are useful for us and our guests and therefore bookings have increased. Excellent Price-performance ratio.

Cons

Sometimes languages are mixed and you may find English-Spanish or German-Spanish in one sentence.
Some booking portals have problems with connecting the right features, but this is rather a individual problem of the portals themselves. See my Pros and you can imagine that the support team also works on this!

Pros

It is very easy to use.

Customer Support Outstanding.

It is very helpful, with just 1 software you can manage bookings, payments, cleaners, owners, accommodations, very easy Channel Manager you can connect with any portal (Booking.com, Airbnb, Expedia, HomeAway, Holidu....) and the website.

They do not charge any commission per booking.

Cons

No app available.

It takes too long if you want to change some content on your website because you cannot manage it directly.

Pros

We have been using Avantio software since 2015, and the experience has been very positive . Avantio team have helped us to grow our business. Its global solution allows us to easily manage around 165 properties, which has increased our direct reservations. On the other hand, the team of people who work at Avantio is exceptional, they are very professional, proactive and they are always in the moment that you need them. Thank you Avantio team .

Cons

Nothing, till today Avantio adapts perfectly to all our needs . We would like to continue working for a long time .

Pros

We manage multiple villas in Ibiza and have been with Avantio around 2 years.
Overall the experience has been very positive and the tools and service are the best and most complete I have used/seen (and I've used other softwares). Their PMS & Channel Manager work great and have been a real boost for us.

Customer service is excellent and they & my account are extremely responsive.

Cons

Negative: A few parts of the interface could be touched up and improved.

Also Avantio takes a little too long to navigate from one page to another at times.

Pros

We have been working with Avantio for 2 years already and we couldn't be happier.
I will highlight some elements, compared with other systems we used in the past, they understand perfectly the needs of companies like ours, the client service is fantastic (through online chat) and all this time they haven't stopped evolving their software, adding new portals and new tools to be able to optimize and automate daily tasks.
I would especially like to thank, without belittling the rest of the team, the people who worked side by side with us. Thanks to all the Avantio Team, it is a pleasure to grow with you.

Pros

It seemed to offer all the features I was looking for to automate our processes. I liked the idea of 1 company resposible for providing my 3 key requirements: Property management, Channel manager & Website.
Other users I spoke to said the after sales support was good. This was an important feature. In fact, the main reason we did not choose an alternative supplier.

Cons

Integration was not difficult. Largely because it was the first proprietary property management system & channel manager we have used. The new website was totally new, no integtration.
The software is complex & takes some time to get used to. Continuous development, which is essential, can make some elements appear fragmented. I am still getting to know the full funcionality, but so far I am pleased. Value for money remains to be seen. It is too soon. The policy of charging for certain modules or upgrades, with an activation charge & then a monthly charge, was not used in the sales pitch!

Pros

The support is great, helpful and efficient.
They also are efficient in terms of connection with our different partners.

Cons

Not always user friendly.
The platform should have some enhancement in order to enhance our daily work.
To make things more easy to use.

Pros

Nice general features. It's pretty easy to use and to configure. A lot of possibilities and some regular updates.

Cons

It's just miss a real accounting system (either in the software or possibility to export data in an other system).

Pros

The PMS!
it Is easy to use and well done for Italian Market.
Excellent customer service.

Cons

The booking system and map search is ok , but can be a lot improved.
It is not simple for my guest to choose the right apartment from the list.

Pros

The tool helped us improve company performance with time savings, organization. We were able to scale with reduced staff and improve our profitability.

Cons

Not a big problem, but it would be great to have a support in Portuguese during Brazilian business hours

Pros

The intuitive way of working, and the continued improvements that are done. You can see that ther is a team of specialists working, doing their best to adjust the product to the constant changes and needs of customers.

Cons

No cons to state.

Pros

Very Good for holiday houses and properties. The channelmanager is great. The channelmanager is a big help and very easy for handling

Cons

Only for Holidayproperties, if you offer roundtrips it would be a little bit difficult. Only with some tricks you can put it in the System

Pros

Easy to use - clear and precise - intuitive

Cons

Takes a little time to get familiar with it

Pros

Easy to use, you can process any aspect related to holiday rentals, from the information to send to potential guests to the payment to the owners afterwards easily

Cons

There should be possible to add notes in the bookings without having access to the charges

Pros

I like to work with Avantio, it is very intuitive and practical. I miss an app to complete the operations, hope it is launched soon (;

Cons

I like to work with Avantio, it is very intuitive and practical. I miss an app to complete the operations, hope it is launched soon (;

Pros

Very helpful, saves a lot of time and effort.
The software is super userfriendly and the support is always keen to help you sort out any problem

Cons

Some of the portals even though they are completely sychronizable some information does not synchronize...

Pros

It works! I have used other systems that don't work and getting things put right hard. At Avantio changes to suit us were made quickly without fuss.

Pros

We have recently onboarded and have found avantio to be a great ool for our growing business. The staff in onboarding, web development and support have all been excellent.

Cons

The onboarding of channel pro could have been better and more detailed.

Pros

Could improve the graphic design to make it mote user friendly. Hard to navigate sometimes between functionalities, hard to find them

Cons

Hard to navigate, could be more user friendly graphically, functions hard to find

Pros

I like there is a possibility of uploading a lot of photos at the website, the easy organization and the time you save to control all the bookings, balances etc...

Cons

I think the price is a little bit expensive and the software of the SALES could be improved. I think it's necessary the attachment of documents to save important documents of each property.. I have to use other data base for this reason and it's no comfortable.

Pros

Very happy with every aspect so far!

Cons

NONE

Pros

All in one program that as everything you need in one place

Cons

Templates could be more user friendly to edit

Pros

Usability and all the different offers options to help our company in managing our rental properties.

Cons

I like everything! Always improving and developing this software!

Pros

Chanel manager, check-in, everything is really good

Cons

Nothing, everything is good in this Chanel

Pros

Interface is really easy to use and very effective

Cons

Sometimes the integration with other partner is not so easy and need specialist collaboration

Pros

Easy learning, easy managing and a very good team to deal with !

Cons

Accountancy and cleaning tool which don’t d correspond to our needs

Pros

Super easy to use and plenty of options for customizarion. Nice interface.

Cons

Expensive, especially with all the modules active.

Pros

The Customer Care experience and the quality of the team

Cons

The speed of new updates and the capacity to be in front of the Market

Pros

Easy and friendly to use. I like how i can manage everything

Cons

Nothing - all is very perfect. I just enjoyed it .