---
description: Review of Infraon Infinity Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Infraon Infinity | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/1888/it-asset-management/software) > [Infraon Infinity](/software/397002/infraon-infinity)

# Infraon Infinity

Canonical: https://www.softwareadvice.ie/software/397002/infraon-infinity

> Infraon Infinity is an integrated platform that helps organizations ensure scalability with IT infrastructure efficiency and customer success. It empowers users to begin with smaller deployments and expand seamlessly. Administrators can establish an IT infrastructure and customer ecosystem that provides valuable insights for reducing noise, remediation, and predictive analysis.
 
Its key features include event management, remote event data access, publication, automated workflows, event detection, customizable reporting, hardware \& software asset management, noise reduction, incident \& fault management, and request and change management with automated remediation. It allows users to perform automated root cause analysis for issue resolution and dependency identification, handle IT issues in real-time, and configure alerts for timely corrective actions. 

Infraon Infinity provides users with comprehensive event visibility into multi-vendor ecosystems, prebuilt workflows to convert faults into incidents for effective resolution, and integrated ticketing for asset support, including self-service options. It offers a centralized command center for remote IT, non-IT, and fixed asset lifecycle management. It helps users with accelerated stock and inventory management for asset ROI, availability, and tracking with procurement, status, and geo-map views. 

Businesses can gain real-time insights into vendor performance and SLA management, streamline end-to-end tasks with automation accelerators, streamline IT and non-IT SLAs for optimal performance, and monitor real-time service/process availability and performance. It provides integrated ticketing with multi-channel support and chatbot capabilities. Additionally, it helps users monitor automation metrics with a KPI-focused dashboard. 

Infraon Infinity offers collaborative support with ticket visibility and multiple team synchronization, appointment setup and live updates, SLA management and performance evaluation from a unified location, and insights-driven reporting for informed decision-making. Users can post and track answers to frequently asked questions and utilize search capabilities for resource location.  

Its automated network topology for device mapping and performance monitoring helps organizations gain insights on network device mapping and performance for graphical views and proactive troubleshooting via automated discovery and rule engines. Infraon Infinity also provides application monitoring for databases, web servers, and exchange servers.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: EverestIMS Technologies
- **Founded**: 2017

## Commercial Context

- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Australia, Bangladesh, Bhutan, Canada, China, Fiji, Hong Kong SAR China, India, Indonesia, Japan, Kuwait, Malaysia, Maldives, Myanmar (Burma), New Zealand, Oman, Philippines, Qatar, Samoa, Saudi Arabia and 3 more

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Automated Routing
- Availability Management
- Change Management
- Chatbot
- Collaboration Tools
- Contract/License Management
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Customizable Fields

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)

## Category

- [IT Asset Management Software](https://www.softwareadvice.ie/directory/1888/it-asset-management/software)

## Related Categories

- [IT Asset Management Software](https://www.softwareadvice.ie/directory/1888/it-asset-management/software)
- [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software)
- [Information Technology Service Management (ITSM) Tools](https://www.softwareadvice.ie/directory/4296/itsm/software)

## Alternatives

1. [ManageEngine Endpoint Central](https://www.softwareadvice.ie/software/117339/manageengine-endpoint-central) — 4.6/5 (1567 reviews)
2. [ServiceNow](https://www.softwareadvice.ie/software/27432/service-now) — 4.5/5 (347 reviews)
3. [Freshservice](https://www.softwareadvice.ie/software/436317/freshservice) — 4.5/5 (691 reviews)
4. [TeamDynamix](https://www.softwareadvice.ie/software/65333/teamdynamix) — 4.4/5 (150 reviews)
5. [SysAid](https://www.softwareadvice.ie/software/158389/sysaid-it-crm) — 4.5/5 (513 reviews)

## Reviews

### "The one of the best workflow automator- Infraon ITSM" — 5.0/5

> **Saumya** | *11 December 2023* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: The UI is really great. 
Their customization on dashboard, report and workflow is good.
It is an integrated platform
New gen AI -powered insights
There are easy edit and assign options
Pricing is good with the features they have
> 
> **Cons**: Nothing much but need to support more integration.
> 
> I was using it for my personal use to try out the platform. On a whole, I felt comfortable using it and I would recommend it as one of the best ITSM solutions in the market.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/397002/infraon-infinity)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/itsm/infraon-infinity-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/397002/infraon-infinity> |
| en-GB | <https://www.softwareadvice.co.uk/software/397002/infraon-infinity> |
| en-IE | <https://www.softwareadvice.ie/software/397002/infraon-infinity> |
| en-NZ | <https://www.softwareadvice.co.nz/software/397002/infraon-infinity> |

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