--- description: Review of InMoment Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: InMoment | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [NPS Software](/directory/4116/nps/software) > [InMoment](/software/397026/inmoment) # InMoment Canonical: https://www.softwareadvice.ie/software/397026/inmoment Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/397026/inmoment?page=2) > InMoment is a cloud-based survey solution designed for midsize and large enterprises that offers employee and customer feedback tools. It serves a variety of industries including automotive, finance, health care, retail, IT and utilities. InMoment allows businesses to collect customer feedback through multiple channels, including text messages, voice and video. It includes analytics tools such as predictive modeling and text diagnosis. This solution can also be used to take continuous feedback from employees, including employee expectations of managers. Surveys can be submitted anonymously to keep feedback confidential. InMoment’s closed-loop solution comes with root-cause analysis tools that provides employees with tools to address individual complaints through prioritization tools. Additional features include case management, configurable dashboard and reporting. Services are offered on a monthly or annual subscription basis that includes phone and email based support. > > Verdict: Rated **4.4/5** by 28 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 28 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: InMoment ## Commercial Context - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Contact InMoment for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Croatian, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Afghanistan, Albania, Andorra, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Bosnia & Herzegovina, Brunei, Bulgaria, Cambodia, Canada, China, Croatia, Cyprus and 87 more ## Features - AI/Machine Learning - API - Activity Dashboard - Activity Tracking - Ad hoc Reporting - Alerts/Escalation - Alerts/Notifications - Anonymous Feedback - Audience Targeting - Automatic Transcription - Behaviour Tracking - Behavioural Analytics - Benchmarking - Call Recording - Call Tracking - Campaign Analytics - Chat Transcript - Communication Management - Competitive Analysis - Contextual Guidance ## Integrations (83 total) - AWS Systems Manager - Alchemer - Apple Business Essentials - Auth0 - BambooHR - Campaign Monitor by Marigold - Capgemini Intelligent Automation Platform - Capsule - ClickSend - Contentsquare - Coupa - Custify - Databricks - Deputy - Docparser ... and 68 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [NPS Software](https://www.softwareadvice.ie/directory/4116/nps/software) ## Related Categories - [NPS Software](https://www.softwareadvice.ie/directory/4116/nps/software) - [Text Mining Software](https://www.softwareadvice.ie/directory/4785/text-mining-software/software) - [Conversation Intelligence](https://www.softwareadvice.ie/directory/4847/conversation-intelligence/software) - [Market Research Software](https://www.softwareadvice.ie/directory/4222/market-research/software) - [Customer Data Platforms](https://www.softwareadvice.ie/directory/4718/customer-data-platform/software) ## Alternatives 1. [SurveyMonkey](https://www.softwareadvice.ie/software/157864/surveymonkey) — 4.6/5 (10426 reviews) 2. [Trustpilot](https://www.softwareadvice.ie/software/364802/trustpilot) — 4.5/5 (1202 reviews) 3. [Broadly](https://www.softwareadvice.ie/software/336003/broadly) — 4.8/5 (336 reviews) 4. [Experience.com](https://www.softwareadvice.ie/software/113604/xmp) — 4.7/5 (89 reviews) 5. [Jotform](https://www.softwareadvice.ie/software/433821/jotform) — 4.7/5 (2794 reviews) ## Reviews ### "Inmoment for recognition" — 4.0/5 > **Vineet** | *29 December 2025* | Retail | Recommendation rating: 8.0/10 > > **Pros**: The notifications are instant. The reviews are detailed and specific. We know which customer gave the review and when exactly > > **Cons**: When we try to view the review and take out the printout it can do away with all unncecessary details and the snapshot can be much user friendly > > Pretty great. We have implemented this software to get customer feedback and to know which employees go the extra mile delivering customer service ----- ### "One of the best around and employees who care" — 4.0/5 > **Jace** | *16 December 2024* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: The tool is very user friendly and you can create a survey without any training. They also have a great knowledge base and their customer support \& training team are amazing. > > **Cons**: The lack of innovation. Their core products are awesome and work flawlessly but what comes next? > > There are amazin people that work at this company and I would argue that their CX knowledge is above market average. If you are looking for someone to help launch your Customer Experience program, I highly recommend working with InMoment and having CSM support hours. ----- ### "Not worth the price" — 2.0/5 > **Ana** | *4 April 2024* | Insurance | Recommendation rating: 0.0/10 > > **Pros**: Even though my last account representative was extremely nice, it is difficult and extremely slow to get anything done. > > **Cons**: How difficult and slow it was to accomplish anything. > > Difficult and slow to accomplish anything, lack of flexibility to make any changes in the email and the survey. Poorly designed surveys reported to have used up more than the contracted number of hours to deploy. I have not received 8h of management support services a month since I joined the company almost a year ago. ----- ### "Good for customer experience surveys" — 4.0/5 > **Verified Reviewer** | *5 January 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: I like the intuitive user interface. It's easy to create surveys and quizzes, and gather feedback for our products and services. Their billing system is also quite transparent. > > **Cons**: Nothing really\! I wish they can have more advanced features in questionnaires like advanced branching logic and more integrations. > > It's great and I wish to continue using InMoment for my customer feedback surveys. Their text analytics lets me gain insights from the unstructured data like long textual feedback and get an understanding of the customer sentiments. ----- ### "Great for what it is." — 5.0/5 > **Andrew** | *28 August 2023* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: Really like the specific throttling and the UI of the survey, we don't bother our customers with the survey and when they are prompted, the survey is visually appealing. > > **Cons**: Nothing really, product is great and fits our needs. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/397026/inmoment?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/397026/inmoment) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data