About Microsoft 365

Microsoft 365, formerly Office 365, is a suite of office collaboration and productivity applications. The software encompasses modules that enables the use of Microsoft Office suite and cloud-based solutions such as Skype, Exchange and SharePoint. While Microsoft 365 can be deployed through single sign-on leveraging an Active Directory, the software’s functions can be configured on the online portal. It provides products such as OneDrive, Outlook, OneNote, PowerPoint, MicrosoftTeams and SharePoint. Primary features of Microsoft 365 comprise hosted services, office applications, updates, collaboration tools and Microsoft 365 Education. Additionally, users can leverage the suite for cross-platform efficiency, updated workflow, on-air meetings, cloud collaboration and email hosting. Catering to businesses and homes, Microsoft 365 can be accessed via web, iOS or Android operating system. It also provides on-premise solution for enterprises. Support is provided via email, phone and an online help desk. Pricing is per user per month.
Microsoft 365 Software - Microsoft 365 Dashboard
Microsoft 365 Software - Microsoft 365 Admin center
Microsoft 365 Software - Microsoft 365 Signing in
Microsoft 365 video
Microsoft 365 Software - Microsoft 365 Dashboard - thumbnail
Microsoft 365 Software - Microsoft 365 Admin center - thumbnail
Microsoft 365 Software - Microsoft 365 Signing in - thumbnail

Microsoft 365 pricing

Microsoft 365 does not have a free version but does offer a free trial. Microsoft 365 paid version starts at US$6.99/month.

Starting Price:
US$6.99/month
Free Version:
No
Free trial:
Yes

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Browse Microsoft 365 Reviews

13,861 of 13,861 reviews
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Rachelle
Rachelle
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/2/2025

Elavate Experience with Microsoft 365

Outstanding and Reliable. Microsoft 365 helps user to achieve more with its up-to-date features and most collaborative seamless experience.

Pros

Microsoft 365 makes your work/job a lot easier. I really like the new feature, CoPilot. You can wirte a report, presentation, or make a video in just a snap. It really saves time.

Cons

The new price, but it is understandable with the new features and benefits a user can experience.

  • Industry: Architecture & Planning
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
3
Customer Support
4

4
Reviewed on 24/1/2025

An all around productive suite for any profession!

Overall my experience with Microsoft 365 has been positive for the most part considering all of the different apps that are available.

Pros

A subscription to Microsoft 365 brings with it many software options and capabilities that benefit your daily work flow.

Cons

If transitioning from other software like the Google Suite, getting used to and mastering programs like Outlook or Teams can take a little bit of time.

Joseph
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 4/2/2025

MS 365 - Only works if combined with other software

Customer services is rubbish. Product has some good aspects that are completely let down by the bad ones. To this day we are only able to use MS365 by integrating it with Egnyte, to ensure the integrity of our files.

Pros

Microsoft Word is a good platform if you need full control to edit document, and to control font size and layouts etc. It offers a lot of controls that are not available when creating templates in adobe products. Mail Merge functions etc are great, and when you take the trouble to set the up the other auto correct format/adjust functionality is great within documents with clauses that reference other clauses.
Our Shared Mailboxes are constantly unstable and we have to reset signatures every few months, and then old ones reappear. Consequently we just end up with duplicates. It really is just a frustrating system.

Cons

All of our docs that Autosave to MS cloud (Sharepoint and cloud) corrup to earlier versions. Have had multiple instnaces of doces reverting to earlier versions so we just lose files.
If we could autosave to our own network drive I assume this would not happen because it does not happen with our desktop installed versions of MS word.

Alternatives Considered

Google Docs

Reasons for Switching to Microsoft 365

I Could Not Find An Alternative That offered all the same features of MS Word in a desktop platform
Fernando
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
3

5
Reviewed on 28/1/2025

MS365, The Business Productivity Suite to Power your Business.

I have been using Microsoft365 since before it was MS365 when it was Office365 and even before that. While most of the time I use only the email, calendaring, Word processor, and Excel spreadsheet tools, It has a lot of other powerful tools and I find it extremely useful and indispensable for business.

Pros

Best business all around productivity software suite

Cons

To learn everything about MS365 there is a bit of a learning curve.

Alternatives Considered

Pages, Google Docs, iCloud and WordPerfect Office

Reasons for Switching to Microsoft 365

Microsoft 365 is the most powerful, well rounded, and widespread used productivity suite making it the logical choice for business use.
Verified Reviewer
  • Industry: Events Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Functionality
5
Ease of Use
4
Customer Support
3

4
Reviewed on 20/2/2025

An essential for a SMB

A strong product which helps us tie together all areas of the business. We moved from another solution and were pleasantly surprised - and the inclusion of Teams as default saved us from another purchase as a SMB

Pros

How integrated each part of the software is. Our teams are now using the full suite of products with no issues.

Cons

The training requirements and internal complexity. No notice to administrators of changes.

Alternatives Considered

Zoho One

Reasons for Choosing Microsoft 365

Google’s office suite didn’t have the functionality we needed.

Switched From

Google Workspace

Reasons for Switching to Microsoft 365

A more mature product with integrations into other tools.
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/2/2025

Perfect Suite for Collaboration

Pros

Integrates seamlessly with all the other MS Office Products which makes collaboration very simple, also being cloud based, the files can be accessed from anywhere, Great UI with all features

Cons

Quite Costly considering there are Products like Google Docs, Sheets and Slides available for free of cost which can run without any installation. Also integration is hard for Non-Microsoft products.

Christina
  • Industry: Mental Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/1/2025

Simple and Sassy software

Absolutely love this platform and the many functionalities

Pros

Super simple and easy on the eyes! No complex graphics or confusing icons.

Cons

Too many tutorial pop up and sometime distracting pop up support prompts

Angelique
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/1/2025

Microuser1503

Completely habit this is a product i recommend

Pros

all the different apps it has word is a product I use alot

Cons

I cant really say i have any complaints about the product

Madalena
  • Industry: Banking
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 5/2/2025

Microsoft 365

Pros

Microsoft 365 combines all Microsoft related services at one place.

Cons

Microsoft 365 can be extended with features that meet our requirements in project management side.

Robin
Robin
  • Industry: Insurance
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/1/2025

Good product, dislike subscription fee

I have used Microsoft word, publisher and excel for all of my adult life and I grew up with it. It’s been very valuable. I’ve written numerous reports, books, and notes. I’ve used excel to keep track of budgets and other things.

Pros

The many different applications I find extremely useful for daily work. I am constantly using word and publisher and excel. Honestly without these programs I would not be able to work properly.

Cons

The yearly subscription fee. It used to be you would buy it 1 time and you could upgrade but it wasn’t mandatory.

John
  • Industry: Religious Institutions
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
0

5
Reviewed on 30/7/2024

A Convert to Microsoft 365 for File Storage

I was suspicious at its effectiveness at first. But now I've used it for roughly 5 years and I am glad for having made the switch.

Pros

As the title infers, the file storage is fantastic. I used to store files on Dropbox, and while I maintain an account, I don't use it much. Now, I'm more of a fan of Microsoft 365.

Cons

It does cost some money to retain a substantial amount of storage (which totally makes business sense). And I personally do like other software for graphic design (Canva). But it's still a worthwhile software to be sure, and very good for businesses.

Claude Real
  • Industry: Graphic Design
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
5
Customer Support
2

5
Reviewed on 8/6/2024

Microsoft 365 is a great platform but a lot of limitations and additional costs

Pros

Microsoft 365 provides a wide range of tools that are ideal for professionals and businesses.

Cons

Microsoft 365 is limited to 1TB of storage which is very low in a world where the high quality files are bigger than ever. You can buy additionnal storage space but be ready to spend a lot of money because Microsoft likes to bill a lot on additional feature. Also, the licensing for Microsoft 365 is extremely complex to understand and you can easily make mistake when choosing licensing, therefore be careful and ask professionals before buying a license.

Alternatives Considered

Google Workspace

Reasons for Switching to Microsoft 365

I use Google Workspace to store project content because they offer a lot more storage space, but for administrative content I use Microsoft 365.
Kieran
  • Industry: Financial Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
3
Customer Support
4

3
Reviewed on 13/11/2024

Solid, but losing its competitive advantage

My overall relationship with Microsoft 365 is one of necessity rather than choice - Excel and Word are still so widely used that it's hard to avoid having these programs. And, with all that said, I do find Microsoft 365 to be very reliable software.

Pros

This package includes the programs we have all grown up using (well, at least those of my generation!) like Work, Excel and PowerPoint.

Cons

I find Microsoft 365 clunky to use and expensive for what you get - there are so many great alternatives these days, such as Google, with software that does everything you need at a fraction of the price, and without the need to have programs downloaded on your computer (cloud-based).

Esther
  • Industry: Government Administration
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 29/10/2024

Microsoft 365 reviews - Pros and Cons

I think Microsoft 365 comes with a robust suite of tools aimed at increasing efficiency and effectiveness of operations. However, from experience getting customer support can be herculean with long wait times which sometimes can be frustrating, particularly in time sensitive situations.

Pros

I find Microsoft suite of tools very comprehensive for creating documents (MS Word, Excel, PPT etc), communicating results (MS Sway), project management (MS project, Planner) and data analysis/analytics (e.g. Power BI). Its cloud based storage is a plus!

Cons

Somewhat high subscription costs especially if you are not part of a team. Also these suite of tools are frequently updated and sometimes can be disruptive to workflows.

Verified Reviewer
  • Industry: Banking
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/10/2024

Great all-in-one suite of applications

All office 365 apps are well connected and easy to share information and workflows

Pros

Great cross app integration and easy to setup

Cons

Expensive and lack of integration with non Microsoft applications

David
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
4

5
Reviewed on 4/11/2024

Useful Productivity Tools

As part of my Microsoft 365 subscriptipon I use Outlook on my desktop and mobile devices every day. I also use Word, PowerPoint and Excel frequently, mainly on my desktop PC. When Sharepoint works, it's great, but it can take a bit of trial and error to configure sometimes.

Pros

Microsoft 365 contains the majority of the productivity apps that I need to use to complete my daily tasks. They allow me to stay organised and to collaborate with my colleagues.

Cons

I dislike that when I want to switch on an Out of Office message, I sometimes can't do it on my PC and need to do it on my mobile device. I also find it less than intuitive to set up Sharepoint sites for file sharing with colleagues. Once set up they work well but they're difficult to set up initially.

James
  • Industry: Animation
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
3

5
Reviewed on 5/12/2024

Jimmy Talks Microsoft 365 Review

Microsoft 365 software is the best pretty easy to use words a little bit tougher than it should be but it's easy once you get it

Pros

Word Outlook Windows defender the way it connects all my devices with Windows 10 and 11 antivirus Bing is ok Microsoft 365 is the bomb

Cons

I don't know if bing is part of it I like it the least sorry

Lorenzo
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
4

4
Reviewed on 10/1/2025

Trustworthy

The apps are reliable and not overly complicated to run basic business and creative projects.

Pros

All of the apps can be instilled together or separately.

Cons

Outlook email is difficult to navigate often times.

Tiffany
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
5
Customer Support
5

4
Reviewed on 7/11/2024

Essential for remote work

It is effective for collaboration. I have an easy team streamlining my work and collaborating with my colleague remotely.

Pros

This tool is essential to streamline all applications to work effectively as a team remotely.

Cons

Some of the tools that are used within Microsoft 365 are not ideal, but it streamlines well with other Microsoft applications, therefore you feel obliged to work with what is offered so everything is seamlessly integrated.

Patty
  • Industry: Information Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
5
Customer Support
2

3
Reviewed on 11/12/2024

Microsoft 365 is a reliable work partner!

I really like having access to so many apps from wherever I am and not having to worry that my work won't be there the next time I need to access it from a different device.

Pros

The ability to work from anywhere; on my PC at home, laptop away, PC at work, or cellphone, and my work will all be where I put it wherever I am next. I also have really come to appreciate the effortless way you can share documents with someone else and they will be updated in real time. It was always so hard to keep track of the latest versions when two or more people are working from the same document.

Cons

That I have to "Open in desktop" so many times to have the ability to do more within a document/spreadsheet. I also don't like the formatting difference between viewing something in desktop vs 365.

Ben
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/10/2024

Microsoft 365 Review

If you can dream it, you can do it with Microsoft 365. It's an affordable service that provides bountiful opportunities for consumers.

Pros

The variety of tools at my disposal. So many different options to thrive with colleagues in the workspace thanks to Microsoft 365.

Cons

Nothing, the accessibility of the software is unmatched, well-rounded, and optimized for all user.

Pragnesh
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 24/5/2024

Microsoft 365 cloud based software

Overall a great product to use and the MS Office been transformed to Microsoft 365 has made the product a great fit when all applications are becoming cloud based products.

Pros

The best thing I like out Microsoft 365 is we can use our login ID on any computer in this world to access out subscriptions. This feature has enabled me to change laptops on demand and I am no longer dependent on 1 laptop.

Cons

Microsoft 365 works best on Windows OS based laptop. When I use Apple Mac or an Android Phone, some of the features of MS 365 doesn't work as expected.

Kaitlin
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 2/12/2024

Just like Office

It's a lot like the traditional office apps we know from Microsoft Office from the 90s and early 2000s. The familiar functionality can be helpful. The cloud-based version is sometimes more buggy and error-prone than the desktop version. In all, it does work, and when you need to get some office stuff done you can use it to generally accomplish what you need.

Pros

I do like the variety of other, non-traditional apps (apps other than the office suite apps like Word, Excel, etc.), like the whiteboard app -- it's helpful for brainstorming and has a lot of drag and drop charts, sticky notes, and mindmapping tools.

I also like that you can install desktop versions of the apps to Mac and Windows so you can take them offline.

Cons

The comments and changes tracking is less intuitive on Microsoft 365 than on Google Docs. If you don't set change tracking, it's hard to go back to a previous version or see what's changed.

Microsoft 365 subscriptions charge for the same service that was available with Google Docs for free, which means not a lot of my clients and colleagues use Microsoft 365, making using it less compatible with what everyone else is using.

Michael
  • Industry: Individual & Family Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
4

3
Reviewed on 15/11/2024

My personal experience with Microsoft 365 Essentials

Love having access to word, excel, and spread sheet at my finger tips

Pros

Nice to have because, having the different tools make it a all in one stop shop for my immediate software needs

Cons

I use Google predominantly but when I check my Microsoft email I have to login through Microsoft edge too often. Until I clearly understand the simplicity of the process currently it's a nuisance

Verified Reviewer
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

5
Reviewed on 10/12/2024

The best of the Microsoft 365 products

I've been using the Microsoft 365 products to work with multiple projects and files on the cloud.

Pros

Its biggest advantage is accessibility, as it allows users to work collaboratively in real time from any device. Additionally, regular updates and robust security features make it a reliable choice for businesses

Cons

It can be expensive for small organizations, and its subscription-based model requires ongoing payments. Some users also find it complex to navigate due to the abundance of features, which may require training for effective utilization.

Anthony
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/3/2025

Microsft 365 Fantastic

My overall experience with Microsoft is superb and phenomenal. Tbis software has changed my life my familys life as well. Since i have been introduced to it, my letters have been well written formatted and have a professional outlook. This is software is 100% recommendedable and is revolutionary to schools. I cannot wait to see what new updates will be presented on the software by the developers.

Pros

What I really admire about Microsoft 365 is the GUI friendliness. This software is so fundamentally easy to use that is revolutionizes the standard pen and paper or even typeriters that were so astonishingly depended on in the olden days of writen expression. Microsoft 365 has made such an impact on my day to day activities that i cannot see myself in a world where Microsoft 365 does not exist. The second thing i like about Microsoft 365 is that it gives you the oppurtunity to chose alot of differnt templates and designs for your projects it does not leave you puzzled about what to use in your projects or how to use it. It gives suggestions and even instructions about how to inject different built in functions into your projects. I would highly recommend this software to anyone who has not uet heard about it or who has been i trouduced to it but has not yet tried it. This software will blow your mind and expand your mind.

Cons

What i least like about Microsoft 365 is the android version being an andorid user I have ran into this issue with the app where whenever i do a project and I save it and share it to my computer it appears jumbled, it shows everything is okay on the phone but when you share it all the words and the settings that you applied to thr project are removed and the sentences are sometimes not punctuated and the pargraphs are not inline and the you have to either reallign the paragraphs so they seem presentable. A much clearer illustration of this is when you send it to the computer pargraph one is joined with paragraph 2 and the charts and pictures that were saved in the documents are either on one page by itself or they are on the same page with the paragraph but both charts or pictures are there and it does not show which paragraph depicts which picture.

Brittany
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/2/2025

Microsoft 365 Melds Multipurpose Masterpieces

Overall, Microsoft 365 has significantly positively impacted my job performance. I am able to sign into any device I need to and work on the same material.

Pros

Microsoft 365 has helped me manage my work seamlessly over multiple different devices. I love that I can sign into a personal account as well as a business account in the same application.

Cons

Microsoft 365 updates are painful, however, the reason is understandable, I applaud Microsoft for upping their game in recent years and focusing on security risks.

Albert
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 24/2/2025

Access Your Files Everywhere

Overall, I was happy with how everything works well together. Excel to word, creating power points all seamless.

Pros

I appreciate the ability to use this on any computer I may be on. I can see my files from anywhere edit them and save. The variety of features is also impressive, and it works seamlessly in Windows.

Cons

When transitioning on one device from the online to an installed version I had issue with finding my files. I may have done this incorrectly but should have been an easier transition

Edmund
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
3
Customer Support
4

5
Reviewed on 14/2/2025

Brilliant tool for a modern business

We are utterly depending on 365 for our School to run.

Pros

Microsoft 365 is in every aspect of our systems and has a comprehensive package of defensive technologies to keep us safe.

Cons

The licensing can be very complicated and sometimes the documentation from Microsoft does not keep up with their fast pace enviroment.

Aaron
  • Industry: Nonprofit Organisation Management
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
3

5
Reviewed on 3/1/2025

Unquestionably the best business productivity suite out there

Pros

Hands down Microsoft 365 is THE BEST business productivity suite on the market. Incredible array of functionality and integrations that can be customized for literally any size business in any sector. The core products (Sharepoint, Outlook, Teams, Word, Excel) work seamlessly with an ever growing list of very useful add ons (Forms, Lists, Loop, etc.).

Cons

Because there is so much to the suite, it is hard to keep up with all the available offerings as new products have a learning curve period. Microsoft also rolls out a lot of updates, and sometimes they do something you don't like that can be hard to undo. But usually it is for the best eventually. Having a strong IT support team is critical for complex organizations.

Alternatives Considered

Google Workspace

Reasons for Switching to Microsoft 365

So much more powerful and better for a professional business environment.
Brent
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 10/12/2024

Microsoft 365 - Great for 261

365 was a mainstay in my office work for 6 years. It worked well and utilized the cloud wonderfully, but it stagnated over time. Outside of excel, it seemed as though other programs offered better solutions.

Pros

We initially chose this as it was a cloud-based solution and it was the standard. We liked the compatibility with legacy files, the affordability, the storage, and the ease of working with the system.

Cons

It had some clunky elements and eventually, the products just didn't innovate enough.

Pamela
  • Industry: Financial Services
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 26/11/2024

Microsoft 365: workflow excellence

Indeed, Microsoft 365 has offered reliable and efficient results for our needs of creating the email templates. It is great to have integral available built-in integration with other Microsoft tools, while security measures make it a must-have for our communication. Having the possibility of keeping brand identity intact on all the templates while enabling the customization process to be very fast has boosted the efficiency of the employees.

Pros

From workflow integration to business and productivity suites, using Microsoft is absolutely seamless. Real-time selves of many services and the common access to cloud-based mail templates facilitate the work of the team on the email designs. The use of design advice by artificial intelligence, as well as the brand kit feature, helps make all communications uniform and employs less time in designing.

Cons

The email template designer can make use of better, more modern, and even fully responsive designs. The most problematic issue with using email templates is the absence of A/B testing options that are embedded directly into email clients.

Michael
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 18/10/2024

Microsoft 365 is a great productivity solution

Generally my experience has been very good, both as a user and as a service provider deploying the solution for end users.

Pros

Availability- wherever I am, I can do an install for a user without having to search for versions of installers

Cons

Service outages for online components like Exchange Online or OneDrive

Alternatives Considered

Google Workspace

Reasons for Switching to Microsoft 365

Most businesses run on Microsoft in our experience. It is much more comfortable for end users from a productivity and continuity standpoint.
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
3

4
Reviewed on 31/10/2024

A well-rounded solution for all the business needs of a company

Microsoft 365 is the most universal business solution both for SMEs and big corporations as it removes the burden for the IT needs of the organisation.

Pros

The seamless integration across all business platforms: email - calendar - document editing/handling - cloud storage.

Cons

The not-so-seamless integration on Apple devices.

Alternatives Considered

Google Workspace

Reasons for Switching to Microsoft 365

Because it has better integration with Windows Operating Systems.
Naveed
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 7/11/2024

Solid Suite with Room for Improvement on macOS

Overall, while I appreciate the Microsoft Ecosystem for its familiarity and consistency, the integration issues and limited features on macOS have made it challenging to use effectively. The browser interface often provides a more seamless experience than the desktop apps, but I hope future updates will address these discrepancies and enhance the overall functionality for Mac users.

Pros

The Microsoft Ecosystem has been in my life since Windows XP. I love that the main office suite of apps have remained consistent throughout all of these years, with incremental and easy to adapt changes made with each iteration.

Cons

The easiest way for me to collaborate on documents, spreadsheets, and in Outlook has been to use the browser interface, which has been surprisingly great, despite its limited features. There are discrepancies between the features available in the browser version versus the Outlook app; for instance, there is no “duplicate” feature for calendar events in the app, but the option is available in the browser. I know there are some features in the Word and Excel app for Windows that are not available for macOS as well (including in the browser version of Microsoft 365).

I know there are some features in the Word and Excel app for WIndows that are not available for macOS as well (this includes the browser version of Microsoft 365). It would be really nice to be able to use Python in Excel on MacOS.

Integrating Microsoft 365 with plug-ins and extensions can be cumbersome. For example, while apps like Carepatron allow for some integration (only the Calendar is available in the app, whereas Google Calendar, Gmail, and Zoom — not Teams — can be connected), other tools like Notion (where the Notion Calendar syncs with Google Calendar but not with Outlook) highlight the limitations of Microsoft 365’s compatibility and ease of use.

Alternatives Considered

Google Workspace

Reasons for Switching to Microsoft 365

It was the choice of software to use at the clinic I'm working at. Since everyone is on-board with Microsoft 365, I decided to go with the flow rather than convince the team that something else was better (for now).
William
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
3

5
Reviewed on 23/12/2024

Essencial platform for daily work and personal use

Overall, my experience with Microsoft 365 has been great. It's easy to use, keeps everything organized, and is perfect for collaboration.

Pros

I like how Microsoft 365 keeps everything in one place from Word, Excel, Teams and makes it easy to access and collaborate on documents from anywhere.

Cons

I find the occasional updates and changes to the interface a bit disruptive.

Devon
  • Industry: Consumer Goods
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 21/9/2024

Microsoft 365 - a platform to use every day of the year!

I was involved with overall implementing the Microsoft 365 platform into our organization and use it on a daily basis with my team to accomplish our organizational goals.

Pros

The entire package has everything you need to be successful in business and for the tasks that you need to complete, from administrative to project management to accounting, this gets the job done.

Cons

It can be costly to get licenses for this program or service but the benefits will ultimately outweigh with the cost. It produces better results than competitors.

Rachel
  • Industry: Medical Devices
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 1/10/2024

Good quality software but Google has similar for free

Microsoft 365 apps are very easy to use but paying $109 per year for one account or $139 per year for a family account did not seem worth it for us. I use Google instead. I'm not using complex Excel formulas so Google Sheets work well for me. I can also live without Teams as Google has a messaging function and using Google Meet works well and for free.

Pros

I use Microsoft 365 at work and for personal use. I'm always using Excel, Word, Teams or OneNote and I'll be a champion of Microsoft 365 anytime because I'm not paying for this privilege. My employer is. Although I do prefer Google apps as you'll never lose your work. It's all being saved to Google Drive. We don't have OneDrive at work or SharePoint which may make saving your work easier.

Cons

I find the cost of Microsoft 365 Personal to not be value for money. I've cancelled my subscription and instead use Google Docs, Sheets, Slides and Drive for my personal word processing and budgeting needs. With Drive, I have an amount of free space with my account, which I have not exceeded. I have 365 on my work laptop so if I need Word I'll use it on that device. Depending on your requirements, 365 might be worth purchasing but for me it hasn't been. 365 was also very confused when I'm signing in with one account (work vs school account), which led to Forms not working, but this issue seems to be working.

Avery
  • Industry: Staffing & Recruiting
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 5/9/2024

A Valuable Tool

I first came across it when my uni provided it to their students. I didn't fully appreciate it though until I joined my current workplace where we use it exclusively.
I primarily use Teams, Excel and Word.

Pros

The ability to sync and access files across devices.
Obviously the individual programs are fantastic. I use Excel and Word almost daily and can't imagine using a different option.

Cons

To be honest I haven't actually found anything that I actively didn't like yet.

Sagan
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 21/8/2024

Ease of use is worth the premium

So far I've been very pleased with using it. I use multiple iterations for work and have always felt like I can produce a high quality product very quickly. It doesn't ever feel cookie cutter.

Pros

Everything is very streamlined. If you have ever had basic fundamental knowledge of using any type of software like it (i.e. Word, Excel, or something akin to it) you can easily work through and make a quality document. Much more so than the competitors produced by google and apple

Cons

Sometimes, it will get in it's own way with formatting. Especially with powerpoint and word

Shaun
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
4

5
Reviewed on 17/9/2024

Microsoft 365

During the time I used Microsoft 365, I felt I needed the advanced features and application offerings that it provided. However, in hindsight, I can see that, apart from Microsoft's continued dominance in its office application products, other software companies can equal what Microsoft offers.

Pros

Once the administration side has been navigated and Microsoft 365 is installed correctly, it is an excellent product and allows you to work on and collaborate on a very wide variety of projects.

Cons

Microsoft 365 has a steep learning curve to navigate with user setup and account control. Support is available. However, support staff tend to talk down to you and don't tolerate non-initiated Microsoft users easily.

Chris
  • Industry: Marketing & Advertising
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
3

5
Reviewed on 5/12/2024

Software that gets stuff done!

Overall helps the business accomplish goals and objectives.

Pros

Great overall for productivity and to allow users to get things done and organized.

Cons

Updates can be cumbersome and at times seem to make things worse.

Alternatives Considered

Google Workspace

Reasons for Choosing Microsoft 365

Company decided that MS license made more sense for the entire company to use.

Switched From

Google Workspace

Reasons for Switching to Microsoft 365

It seemed to be more compatible with the systems we had in place.
Pereira
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/9/2024

Flexible, perfect fit solutions with all the desktop apps for our business

We actually got to know about Microsoft 365 from a colleague. We have been on the advantage edge because we always access the latest versions of the software that is both features and security patches

Pros

It is obvious that most suites such as Microsoft 365 are so expensive but with this one we only pay per user and for only what we are using instead of paying thousands for the entire software version. Microsoft 365 gives me the convenience and flexibility of working from anywhere as long as I have internet connectivity. I access my email, files , Word and Excel from any device. We are no longer tied up to our office space and desks. We start in touch as a team via Ms teams, file sharing , video calls and chats which enable us collaborate productively. Microsoft 365 has impressive security and backup features that eliminates the risk of losing documents, enable us to share files securely , detect breaches and prevent unauthorized access of data

Cons

In as much as Microsoft 365 delivers exemplary functionality there is still a room for improvement in it's integration with other tools. It only integrates beautiful with Microsoft products whereas with the other tools it is messy and cumbersome

Shamatha
  • Industry: Individual & Family Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 11/3/2025

Flexible, Reliable Applications

Excellent product that I use every day and support our staff of over 40 people. It is reliable and for the most part have found the support team to be responsive and efficient.

Pros

Flexibility, online access to Suite of applications such as Word, Excel, Powerpoint.

Cons

For the most part, the support team is helpful, however I've had a few times that it was difficult to understand the technician who had a strong accent.

Meegan
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 7/10/2024

Must-Have Software!

My overall experience with Microsoft 365 has been positive. The software is great for single or multiple users. It's a must-have for teachers and students. Instead of having multiple programs installed on your PC, Microsoft 365 gives you everything in one package.

Pros

I have been using Microsoft 365 for the past 5 or so years. It's a great program that includes Word, PowerPoint, Excel, and so many more. I like that I'm not required to download each program within 365 on my PC. If you're low on storage space, this is exactly what you need. As long as you have an internet browser, you can access everything Microsoft 365 provides. I also like that you can download 365 on multiple PCs with one account. If you use multiple devices, you don't have to buy a subscription for each one. Microsoft 365 also automatically saves your work in case you lose power or the internet. You can easily start a project on one device and pick right up on another. I like the ability to share your work and allow others to make changes or add to your project. This is great for teachers. If a student is working on an assignment, the teacher can view what they are working on and give them comments in real-time.

Cons

I have been using Microsoft 365 for a few years now and I have never had any problems. Everything has worked flawlessly.

Emily
Emily
  • Industry: Writing & Editing
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 9/1/2025

A must have for remote workers

Overall, it is a must if you are working remote or use your computer for various tasks. There are substitutes, but nothing comes close to the versatility, the depth, and the possibilities of Microsoft 365.

Pros

There are a multitude of things I like about this program. Mostly because it is always up to date and I'm able to share documents with coworkers or clients easily.

Cons

Since I have worked with many different clients and companies, it's a little cumbersome to switch accounts, especially the main account.

Steven
  • Industry: Oil & Energy
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
3

5
Reviewed on 13/8/2024

O365 a good move

Over all our experience with O365 has been very positive. But we have learned the best way to run this service if you are a medium to large organization is in Hybrid mode to reduce service outages.

Pros

The accessibility and reliability of this product. Also the ease of use for users that are familiar with MS Office suite

Cons

The constant service interruptions for various parts of the suite

Alternatives Considered

Google Workspace

Reasons for Switching to Microsoft 365

Less training involved and minimal learning curve. Many more features available than closest competitor.
Dhaval
  • Industry: Defense & Space
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/3/2025

Microsoft 365 has wonderful features like OneNote for productivity

Overall, I enjoy using Microsoft 365 for the OneNote, as well as for managing tasks with it. I make sure to note down any important details to revisit later on. The program does a great job in saving my data.

Pros

I like how Microsoft 365 has the OneNote feature. I use this a lot at work, as well as in school, to share notes, as well as view them from others. I really like how organized the program is, where the tabs available can be used to adjust the different windows/pages.

Cons

I don't like that there is a small delay on the program, where if someone types something and I am viewing it, it takes some time for it to load completely. However, it eventually does load, so that's not a very big issue.

Alex
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
3
Customer Support
0

3
Reviewed on 3/12/2024

Office 365 breeds collaboration

Very good generally. You can be confident with what you are getting with a Microsoft product and its helped us with our hybrid/remote working setup.

Pros

I love the collaboration of the microsoft product suite. Sharing documents online with the team and all working off the same version and editing it live is so much better than everyone working off different local documents.
We use the whole suite, from Teams, sharepoint, OneDrive. It simplifies the experience and makes it very easy within the business to manage.

Cons

The Teams product is very buggy in my opinion. We have had so many experiences in the business of peoples computers crashing or not being able to perform well when using Teams. Which compared to Slack and Hipchat before that from a chat tool perspective is crazy.

Nicolas
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

4
Reviewed on 16/10/2024

One account, many tools

Use of Microsoft 365, previously named Office 365 for several years for my company and my customers.

Pros

Microsoft quality. Lots of tools could be accessed with one account and so management is simplified (but a litlle hurt)

Cons

Maybe too many tools and so it's not easy to fully manage all of them

Alternatives Considered

Google Workspace

Reasons for Switching to Microsoft 365

easy to manage, easy to configure on customers hardaware
13,861 reviews

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