About Dynamics 365
Dynamics 365 pricing
Dynamics 365 does not have a free version but does offer a free trial. Dynamics 365 paid version starts at US$50.00/month.
Alternatives to Dynamics 365
Dynamics 365 Reviews
Feature rating
- Industry: Banking
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Great CRM client
Pros
Great tool to maintain CRM tools. Customer information and their products.
Cons
The layout is not very customer friendly to work with.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Expensive but gets the job done
Pros
Has a lot of important and useful features
Cons
New user needs a lot of time to get used to it
Alternatives Considered
SAP Business OneReasons for Switching to Dynamics 365
Microsoft products familiarity inside the team- Industry: Logistics & Supply Chain
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Dynamics CRM
Not great. Dynamics caused us to look for another CRM
Pros
We used dynamics to organize our contacts, leads, partners, and sales pipeline. It allowed us to keep files and information on all our contacts
Cons
It was very hard to use. The functionalities were not clear and it was a little outdated. It was not very intuitive on keeping sales timelines and keeping track of activity in an easy way to manage. When we switched to another CRM platform, the export was also a headache.
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Dynamics 365: A Comprehensive Business Solution
Overall, our experience with Dynamics 365 has been positive. The platform is powerful and provides a comprehensive set of tools that can help streamline operations and improve customer service. The cost can be an obstacle, but there are cost-effective alternatives available.
Pros
Dynamics 365 provides a comprehensive set of enterprise-grade business tools and applications that can streamline operations, improve customer service, and increase productivity. Its intuitive user interface is easy to use and the platform is highly customizable, allowing users to tailor the system to their specific needs. The integrated reporting and analytics tools provide valuable insight into business performance, helping users make informed decisions.
Cons
One of the drawbacks of Dynamics 365 is the cost. The cost of the software can be prohibitive for some businesses, particularly smaller organizations. Additionally, the learning curve associated with the platform can be quite steep, making it difficult for new users to get up and running quickly.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Great Software for Managing Business Processes
1)Return on InvestmentThe positive impact of Microsoft Dynamics 365 on our overall business objectives has been significant. Microsoft Dynamics 365 has enabled us to create more efficient workflows and processes, resulting in improved customer service, increased sales and revenue, and cost savings2) Alternatives ConsideredMicrosoft Dynamics 365 is a comprehensive customer relationship management (CRM) solution that enables businesses to improve customer service, sales, marketing, and operations through personalized experiences, automated processes, and data-driven insights. It provides a unified platform for managing customer relationships, sales, marketing, and operations, and offers a range of features and functionality to meet the needs of organizations of any size.
Pros
1) Lead managment2) Opportunity Management3) Reporting4) Sales Funnel Managment5) Timely Follow ups6) Sync with Outlook emails
Cons
1)Entering for Contact details could be automated2) Sync of Account & contact could be in more easier form
