About Dynamics 365

Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on Sales, Field Service, Customer Service complete with strong integrations with Microsoft’s other Office 365 offerings like Teams, Outlook, Excel & Word. The Microsoft Dynamics 365 ecosystem has offerings ranging from lead and opportunity management, marketing, field service, IOT, customer service, mixed reality and project service automation all allowing for a more frictionless engagement with your customers. Microsoft Dynamics CRM is available for software-as-a-service (SaaS) deployment as well as on-premises complete with a nice user interface for mobile and desktop as well as a technology stack that ensure database security. Dynamics 365 also offers strong API capabilities to help integrate to your other critical systems.
Dynamics 365 Software - Microsoft Dynamics 365 business performance
Dynamics 365 Software - Microsoft Dynamics 365 sales dashboard
Dynamics 365 Software - Microsoft Dynamics 365 desktop & mobile view
Dynamics 365 Software - Microsoft Dynamics 365 relationship insights
Dynamics 365 video
Dynamics 365 Software - Microsoft Dynamics 365 business performance - thumbnail
Dynamics 365 Software - Microsoft Dynamics 365 sales dashboard - thumbnail
Dynamics 365 Software - Microsoft Dynamics 365 desktop & mobile view - thumbnail
Dynamics 365 Software - Microsoft Dynamics 365 relationship insights - thumbnail

Dynamics 365 pricing

Dynamics 365 does not have a free version but does offer a free trial. Dynamics 365 paid version starts at US$50.00/month.

Starting Price:
US$50.00/month
Free Version:
No
Free trial:
Yes

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Dynamics 365 Reviews

Feature rating

Value for Money
4.1
Functionality
4.3
Ease of Use
4.1
Customer Support
4.2
5 reviews of 4,945 View all reviews
Remanuel
  • Industry: Banking
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 28/2/2023

Great CRM client

Pros

Great tool to maintain CRM tools. Customer information and their products.

Cons

The layout is not very customer friendly to work with.

Archil
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
5
Ease of Use
3
Customer Support
0

5
Reviewed on 10/2/2023

Expensive but gets the job done

Pros

Has a lot of important and useful features

Cons

New user needs a lot of time to get used to it

Alternatives Considered

SAP Business One

Reasons for Switching to Dynamics 365

Microsoft products familiarity inside the team
Rita
  • Industry: Logistics & Supply Chain
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
0
Features
3
Ease of Use
2
Customer Support
0

2
Reviewed on 14/2/2023

Dynamics CRM

Not great. Dynamics caused us to look for another CRM

Pros

We used dynamics to organize our contacts, leads, partners, and sales pipeline. It allowed us to keep files and information on all our contacts

Cons

It was very hard to use. The functionalities were not clear and it was a little outdated. It was not very intuitive on keeping sales timelines and keeping track of activity in an easy way to manage. When we switched to another CRM platform, the export was also a headache.

José Gabriel
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 10/1/2023

Dynamics 365: A Comprehensive Business Solution

Overall, our experience with Dynamics 365 has been positive. The platform is powerful and provides a comprehensive set of tools that can help streamline operations and improve customer service. The cost can be an obstacle, but there are cost-effective alternatives available.

Pros

Dynamics 365 provides a comprehensive set of enterprise-grade business tools and applications that can streamline operations, improve customer service, and increase productivity. Its intuitive user interface is easy to use and the platform is highly customizable, allowing users to tailor the system to their specific needs. The integrated reporting and analytics tools provide valuable insight into business performance, helping users make informed decisions.

Cons

One of the drawbacks of Dynamics 365 is the cost. The cost of the software can be prohibitive for some businesses, particularly smaller organizations. Additionally, the learning curve associated with the platform can be quite steep, making it difficult for new users to get up and running quickly.

shrikant
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 17/2/2023

Great Software for Managing Business Processes

1)Return on InvestmentThe positive impact of Microsoft Dynamics 365 on our overall business objectives has been significant. Microsoft Dynamics 365 has enabled us to create more efficient workflows and processes, resulting in improved customer service, increased sales and revenue, and cost savings2) Alternatives ConsideredMicrosoft Dynamics 365 is a comprehensive customer relationship management (CRM) solution that enables businesses to improve customer service, sales, marketing, and operations through personalized experiences, automated processes, and data-driven insights. It provides a unified platform for managing customer relationships, sales, marketing, and operations, and offers a range of features and functionality to meet the needs of organizations of any size.

Pros

1) Lead managment2) Opportunity Management3) Reporting4) Sales Funnel Managment5) Timely Follow ups6) Sync with Outlook emails

Cons

1)Entering for Contact details could be automated2) Sync of Account & contact could be in more easier form

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