About Dynamics 365

Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on Sales, Field Service, Customer Service complete with strong integrations with Microsoft’s other Office 365 offerings like Teams, Outlook, Excel & Word. The Microsoft Dynamics 365 ecosystem has offerings ranging from lead and opportunity management, marketing, field service, IOT, customer service, mixed reality and project service automation all allowing for a more frictionless engagement with your customers. Microsoft Dynamics CRM is available for software-as-a-service (SaaS) deployment as well as on-premises complete with a nice user interface for mobile and desktop as well as a technology stack that ensure database security. Dynamics 365 also offers strong API capabilities to help integrate to your other critical systems.
Dynamics 365 Software - Microsoft Dynamics 365 business performance
Dynamics 365 Software - Microsoft Dynamics 365 sales dashboard
Dynamics 365 Software - Microsoft Dynamics 365 desktop & mobile view
Dynamics 365 Software - Microsoft Dynamics 365 relationship insights
Dynamics 365 video
Dynamics 365 Software - Microsoft Dynamics 365 business performance - thumbnail
Dynamics 365 Software - Microsoft Dynamics 365 sales dashboard - thumbnail
Dynamics 365 Software - Microsoft Dynamics 365 desktop & mobile view - thumbnail
Dynamics 365 Software - Microsoft Dynamics 365 relationship insights - thumbnail

Dynamics 365 pricing

Dynamics 365 does not have a free version but does offer a free trial. Dynamics 365 paid version starts at US$50.00/month.

Starting Price:
US$50.00/month
Free Version:
No
Free trial:
Yes

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Dynamics 365 Reviews

Feature rating

Value for Money
4.1
Functionality
4.3
Ease of Use
4.1
Customer Support
4.2
5 reviews of 5,445 View all reviews
Casey
  • Industry: Logistics & Supply Chain
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/11/2023

Dynamics 365 is dynamic!

Keeps the business running smoothly without missing anything or losing anything

Pros

Keeps the business running smoothly without missing anything or losing anything

Cons

There is nothing i dislike about Dynamics 365

youssef
  • Industry: Computer & Network Security
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/10/2023

Empowering Business Dynamics and Customer Relationships

Dynamics 365 presents an all-encompassing solution that seamlessly integrates CRM and ERP functionalities, fostering enhanced business processes and customer relationships. The platform's ability to merge multiple business aspects into one unified system is incredibly beneficial, streamlining operations and promoting a holistic approach to customer engagement. However, the initial learning curve due to the complexity of the user interface may pose challenges for new users, requiring dedicated time for familiarization and full utilization of its potential. Once past this learning phase, the platform proves to be an invaluable asset for businesses seeking to consolidate and optimize their operations.

Pros

The Versatility and Integration Capabilities of Dynamics 365

Cons

User Interface Complexity and Initial Learning Curve

Yolanda
  • Industry: Individual & Family Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 27/11/2023

Review of Dynamics 365

Many poor experiences with the system being used as a phone system horrible to maintain

Pros

That the bugs can be worked on to improve the system

Cons

This system has so many cons till it is not worth the money and it is not a viable nor a functional system

  • Industry: Consumer Goods
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 18/9/2023

Dynamics 365 CRM

Dynamics CRM has been a great investment bringing our sales reps into the digital age when creating sales reports. Management can easily review any sales leads or complications from the web or mobile app.

Pros

Easily can access details on the go for your daily runs. Can look into any prior history on a customer you're going to visit from the mobile app.

Cons

The connection seems to drop off from our main database causing some incorrect data that hasn't been updated.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Switching to Dynamics 365

The integration, ease of use, and price point
Doreen
  • Industry: Legal Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 20/10/2023

Happy with the project

Its modular nature lets me tailor experiences, though the wide range of features can be initially overwhelming. Integration with the broader Microsoft ecosystem is a game-changer, but costs can accumulate quickly for smaller entities. Overall, it's a robust platform, but thorough training and cost analysis are imperative.

Pros

One of the chief merits of Dynamics 365 is the synergy between its modules, providing a consistent user experience and reducing learning curves.

Cons

For smaller businesses, the licensing model can be on the pricier side. Ensuring you only pay for what you need is essential. Also, it is easy to get overwhelmed by all the options.

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