Constant Contact

Pros

Constant Contact has the BEST customer service. Top notch!

Cons

At this price point, there should be NO bugs in usage. Still, however, there are issues when trying to do a few things. As good as they are, and better than most, there if much room for UI/X improvement!

Alternatives Considered

Switched From

Reasons for Switching to Constant Contact

Pros

The variety of templates coupled with the opportunity to track who reads, clicks, etc. is invaluable at our knowing who is engaging with our community. Also, the variety of "offerings" through Constant Contact. It is more than an email system.

Cons

There are a few quirks with the system. Example - we have multiple admin emails in the system, but it will not allow us to choose a different "from" email as the default. It is one of our employees and needs to be a different one. This is not a game changer, you just have to remember to change the email if you start a brand new email stream. Talked with Customer Service and they said this is something they are working on.

Alternatives Considered

Reasons for Switching to Constant Contact

Pros

Kind of easy to collaborate with team. A section to interact with other users when the help desk cannot provide solutions to problems.

Cons

Not easy to get platform help.
The platform settings don't always save which causes mistakes. The contact list is not sophisticated, the formatting is clunky, and event side of the platform does not have enough capabilities.

Pros

What I like most about Constant Contact is its ease of use for creating beautiful, professional email campaigns. The drag-and-drop editor makes it simple to customize templates, and the automation tools help me stay in touch with clients without much effort. The reporting features also give great insights into open rates and clicks, which helps me refine my campaigns.

Cons

The pricing can be a bit high for smaller businesses, especially when adding more contacts. It would be great if there were more affordable plans for startups or companies with fewer clients.

Pros

One of Constant Contact's strongest features is that it's constantly updating analytic tools that show the open rate and pattern of the campaigns and the subscribers. I have to note how easy the platform is to use, especially the drag-and-drop feature, and they also provide templates depending on the industry, financial services in this particular case. For example, the possibility to divide the audience according to behavioral data and develop an email sequence based on the customer's interactions makes it highly effective for financial messaging.

Cons

Compared to the competitors, possible A/B tests are more restricted; the possibility of tests at Newsletter2Go is only subject lines of the message. Where improvements can be made is in how the template's customization is: some aspects remain set in stone when attempting to adhere to precise branding standards. The social media integration tools must be advanced for enhancing marketing.

Pros

I particularly appreciated the ease of use of Constant Contact. The customizable email templates allowed me to create professional and attractive campaigns quickly. The integration with social media, especially Facebook, was a major asset for reaching a wider audience and increasing my sales. Additionally, the detailed reports helped me understand what works and adjust my strategies accordingly.

Cons

One aspect I found a bit less satisfactory is the cost, which can be high for small businesses. Also, the initial learning curve can be a bit steep for those unfamiliar with digital marketing tools. However, once these obstacles are overcome, using the platform becomes much smoother.

Pros

Constant Contact is great to use and easy to navigate.

Cons

The integration points for the website forms for list building was difficult to integrate when we first started using the software.

Alternatives Considered

Reasons for Choosing Constant Contact

Switched From

Reasons for Switching to Constant Contact

Pros

Ease of use. Intuitive UI allows for easy design of marketing emails.

Cons

Price was a bit high and unsubs cluntwd towards contacts count. CS hit or miss.

Alternatives Considered

Reasons for Choosing Constant Contact

Switched From

Reasons for Switching to Constant Contact

Pros

Easy to maintain customer contacts and leads list. Good for scheduling texts and emails.

Cons

The interface took a little time to learn and set up because there were a lot of features. Worth the effort as everything is then super easy.

Alternatives Considered

Reasons for Switching to Constant Contact

Pros

I like that it's easy to create new mailings and add/delete sections, photos, etc. I like the library where I can organize my uploaded pictures, posters, etc for easy access. I like that I can quickly copy an old mailing into the next week's mailings.

Cons

When I am using my desktop, there is a new AI feature that blocks the delete button for text boxes. I figured out how to scroll over and find the delete button but it was not intuitive and really slowed me down last week.

Pros

I like that it has robust features including automation, posting marketing campaigns on social media, and email marketing, integrates with alot of applications as well

Cons

the cost is a bit high and if you go over one contact into the next tier you get charged quite a bit, so you need to be careful about managing your database

Pros

Was very easy to get setup properly with subdomain to send emails using custom subdomain for marketing purposes and not impact normal email domains.

Cons

It is a luttle expensive but you do get what you pay for so the added cost for less hassle is a worthwile return

Alternatives Considered

Reasons for Choosing Constant Contact

Switched From

Reasons for Switching to Constant Contact

Pros

It's easy to use and offers a variety of customizable templates, which is great for graphic designers who need to create visually appealing email campaigns without starting from scratch. The platform also provides useful analytics to track the performance of email campaigns, which helps designers understand how their designs are resonating with audiences.

Cons

While the templates are customizable, they can sometimes feel limiting compared to the full design freedom a graphic designer might want. Additionally, the platform’s email builder can be clunky, and some elements may not always display as expected across different email clients.

Pros

I not only use Constant Contact for marketing automation, but also for website and landing pages creation.

Cons

Some products such as domain registration and premium plugins are quite pricey on Constant Contact compared to some alternatives.

Pros

I am able to seamlessly create, customize and send high volume outbound marketing emails.

Cons

Constant Contact has not yet disclosed it’s dark side.

Pros

I give it double thumbs up since it has added features apart from marketing automation, which include CRM and landing pages creation.

Cons

It is quite pricey to buy domain at Constant Contact, but I have pointed from other hosting companies which works perfect for me and it is cheap.

Pros

Constant Contact for the past four years ever since I joined my current organization has been enabling me to automate marketing strategies and develop websites at ease.

Cons

Unlike other alternatives, Constant Contact is way too pricey, but it comprises a wide range of features.

Pros

I think Constant Contact's general User Interface is straightforward and intuitive, which works great for small offices with people who may not be so tech savvy. The design interface is easy to use, but it is also easy to import your own designs from other sources. As an office manager, I have purged a lot of unnecessary subscriptions from our work flow, but Constant Contact has never been one I've really considered. The price is comparable to other services, and the FAQ is helpful.

Cons

There is nothing I particularly dislike about constant contact. Sometimes finding files you just uploaded can be a bit troublesome, but it's really a speck on an otherwise great service.

Pros

Constant contact For surveys is a great way to follow up with anyone that’s attended an event.
Since you’re able to create an event and people can register through constant contact, it’s all very streamline to where you can send a survey after.

Cons

Since they changed their format about a year ago, there has been a few days that the site has been down for a while.

Pros

Constant Contact not only allocate email marketing automation capabilities but also has website design tools.

Cons

Ever since I started using Constant Contact, it has never posed any negative impact.

Pros

Simpleness of Use
We began our analysis of Constant Contact by examining its usability. We discovered that the service has an intuitive design that is simple to learn and utilize. You'll feel at ease exploring the different features, such as automations, social media postings, and adverts, even if you're a total novice.
continual contact user interface
Because everything is clear and uncomplicated, consumers can easily traverse the platform. Additionally, the UI provides you with some really useful hints that assist you navigate Constant Contact's platform with ease.

Cons

We feel that Constant Contact "fails" to satisfy the affordability test, despite being a tool designed to support the expansion of small enterprises. The tool ($12/month for the lowest tier subscription) can be perfect for your business if you simply have a few hundred members. If simple functioning is all you seek, then this is also true.
You will have to pay a high amount, though, if you want Constant Contact to have all the capabilities you need to actually execute successful email marketing.
Furthermore, extra fees apply for supplementary capabilities like SMS and Litmus' "Inbox previews." This implies that your overall cost will be significantly higher than what you may have anticipated.
Therefore, in our opinion, you ought to definitely utilize the 60-day free trial prior to

Pros

Not a thing. I have used many CRMs, lead gen and email at scale tools. I have never used a tool so clunky and complicated as this. I am opening support tickets on a daily basis, this tool seems outdated, too complex and more often than not leaves me frustrated and takes me away from my work.

Cons

There isn't even a title field available to fill out when adding new contacts to an account. Examples like this cause redundancy. I have noticed a lot of bugs, and struggle with the clunky interface. When you import contacts via CSV they then can't be added to your workflows easily and requires the process to be very manual, defeating the purpose. I have had to request support almost on a daily basis while I have appreciated the help of [sensitive content hidden], I can't help help but feel like things should not be this complex. I never had this much difficulty when using other platforms like salesforce, hubspot, salesloft and could easily use their platforms without in depth training, they were intuitive out of the box.

Pros

Constant Contact has been great for us to connect with all our customers.

Cons

We don't have any negatives about this software.

Pros

It integrates with our database, Donor Perfect, and syncs each night, which is helpful. The ability to segment and create lists is good and I appreciate that you cannot accidentally duplicate contacts. It's also nice to be able to schedule social media posts as well off the emails.

Cons

Designing emails in Constant Contact is such a pain. It always does SUPER weird things, which I suspect has to do with the way the emails auto code. Back in the day, you used to be able to manually go into the code and change it, which we would do regularly. But then they changed to this "simpler" format, and while it is more user friendly, they took away the option to manually change the code. When we asked them about getting that functionality back, we basically receive a big shrug. So now you have to deal with things like if you copy text from ANYWHERE (even Notepad, which has no formatting) and paste it into your email, the actual font, font color, and font size are NOWHERE NEAR the actual font, font color, and font size you have already in your email, so then you have to select that entire patch of text and redo it so that it matches whatever text you have, and sometimes it randomly bolds things too. It is such a pain. This happens too if God forbid you decide to actually TYPE in the box, the font attributes will all completely change, unless you type in the middle of your paragraph and then delete around it. It's maddening. Additionally, when you send tests to yourself and then forward them, the spacing completely changes, so I have to tell my bosses that no the actual email is not actually going to have giant spaces in it. And when you send an email from Constant Contact that has a background color and forward it (this is in Outlook), the background color comes with it, so you have to manually change the page color of your email, which is difficult for me to teach some of the older staff on our team to do.

Pros

The most feature that I liked is the calendar of Constant Contact because it organizes your work and you can see it in one glance.

Cons

The least thing I liked about Constant Contact that the writers should improve their content and depending on the content, they have to set the price.

Pros

Constant Contact allows me to automatically create, customize and send high volume outbound marketing emails.
In addition, CC has website design features which makes it a unique email automation tool in the market.

Cons

Ever since I implemented Constant Contact in 2022, I have never experienced drawbacks and bugs.

Pros

Constant Contact not only allocates website builder tools but also has CRM, email marketing and campaign management capabilities.

Cons

I have been using Constant Contact for an extended duration now and I have never experienced challenges.

Pros

Their customer service is amazing! Also, the flexibility, ease of use, the many templates, not just email marketing, but surveys, event registration and management, ability to test your message before it is sent, and what you get for the price is also attractive. It is overall the best for marketing emails, event registration, tracking success, managing your database of contacts, surveying, and it is easy to learn. Plus, everything is managed in one place so you can do data segmentation for targeted marketing, manage your information more effectively, run reports, and maintain the information you capture easily.

Cons

I have used Constant Contact for several years. There hasn't been many cons. Sometimes your emails will end up in Spam, but they do everything to try to provide suggestions to mitigate that. They have continued to invest and listen to their customers.

Pros

CC has amazing delivery, honestly there is no better provider for making sure your email gets to the inbox. On top of that everything is very easy to use and their support is world class. Not always available but always helpful.

Cons

Really expensive to be honest. Also they can be very strict about what your allowed to send.

Alternatives Considered

Reasons for Switching to Constant Contact

Pros

Constant Contact has been our go-to platform for managing email marketing campaigns for over 10 years, and it has consistently proven to be reliable. Creating and sending bi-weekly newsletters and eblasts to our clients is simple and efficient. We particularly value the ability to segment our mailing list and track email performance, allowing us to tailor promotions and share skincare and dermatology education with our audience more effectively.

Cons

Overall, the platform performs well, but there is room for improvement, especially in the template customization options. The design tools can feel somewhat limited when trying to create highly branded, visually engaging emails. A more intuitive interface for accessing and navigating advanced features would also greatly improve the user experience.

Pros

Constant Contact allows me to effectively automate marketing strategies, design websites and create landing pages in one place.

Cons

There is no overwhelming scenario which I have ever encountered with CC.

Pros

Constant Contact not only automates marketing strategies but also offer web design capabilities.

Cons

Unfortunately, this program lack domain search and registration services.

Pros

Constant Contact creates regularity for email campaigns, as the completed campaign becomes a reference for future campaigns, giving the workflow a unique smoothness. The templates are wonderful, and cooperation is guaranteed with Constant Contact. We jointly adopt a main campaign and divide it into sub-campaigns easily. I love how easy it is to break down the main menus and easily link them to their designated part of the campaign. The collected data is expressive and rich in detail, and we always benefit from it to find those who are most seriously interested in our products.

Cons

The negatives are not many, I just hope that Constant Contact lifts some restrictions to modify templates more freely, and I would like more wonderful templates.

Pros

This tool is the centerpiece of my digital marketing activities. It represents products and brands in a clear and memorable way leaving a lasting impression on the target market. It is mobile friendly and easy to navigate. Has a great email marketing approach which sees to it that transition of leads into customers is smooth and effortless.

Cons

Everything is fine. It is an affordable tool to avoid the challenges faced in the digital world. However, the main challenge my colleagues have raised is the difficulty in cancelling the subscription. Some of them wanted to withdraw but it was hard for them.

Pros

The great deal of information available helps me to invest myself in my business. The customer service team is outstanding. No problem is too insignificant for the best efforts from the reps at Constant Contact. The templates are really inspiring and fully adaptable for my needs and the AI suggestions are really useful. This has really been the answer to my customer relations.

Cons

The multichannel campaigns are not as well supported by the knowledge bank as I would like. It is a new feature and I expect that there will be more helps coming soon.

Alternatives Considered

Reasons for Switching to Constant Contact

Pros

interface is good, system is easy to use and has a lot of templates to choose from.

Cons

I found it a little pricey with the top tier at around £70 upwards a month. As a small business it was a big ask. A company with a larger turnover would find it more cost effective.

Pros

Constant Contact is a fantastic email system for an up-and-coming business. It generates good-looking emails quickly, does a great job of managing subscriber lists, and it integrates neatly into many social media platforms.

Cons

Custom-formatting templates can be a bit of a struggle, and the HTML interface isn't always a reliable representation of what your subscribers will see in their inboxes.

Pros

Constant Contact offers a wide range of email templates which makes it easy and quick to create and customize marketing emails.

Cons

Constant Contact has website builder tools but it requires to be boosted with external hosting apps.

Pros

How it is effective to create landing pages and responsive websites is what I like most about Constant Contact.

Cons

I have not yet come across any challenge with Constant Contact.

Pros

Extremely user friendly! Super easy layout, professional, and customizable tools. The analytics are also really helpful.

Cons

Pricing can be a bit steep, but is worth it.

Pros

The best thing about Constant Contact is the availability of website builder tools combined with email marketing in one single integrated repository.

Cons

Constant Contact just work fine although some additional products such as plugins and domains are pricey to acquire.

Pros

In the past I would send out emails to clients one at a time which took a lot of time as my email list grew. Using Constant Contact not only saves me time but helps me reach more people increasing my online sales.

Cons

I absolutely love the system...I just wish more of my clients would open the emails which has nothing to do the Constant Contact.

Pros

Forget fancy coding or a marketing degree! Constant Contact is a lifesaver for email newbies. Their interface is so user-friendly, even I can design slick campaigns in minutes. It's like having a drag-and-drop magic wand for crafting emails that get noticed.

Cons

Constant Contact is fantastic for beginners, but as your email list explodes, the pricing structure can get a bit pinchy.

Pros

Constant Contact gets the job done. You can store email addresses and create emails.

Cons

Two things: it does not offer suppressions from sending lists. It would be great to have a feature that allows you to ensure emails are either receiving or not receiving a communication. Second: how is it 2024 and their emails for mobile still just stack everything? They can't figure out how to translate columns and wrapped photos yet? Literally everyone else does this.

Pros

Availability of website builder and landing pages creation tool makes Constant Contact an exceptional email marketing tool.

Cons

There is nothing which I dislike about Constant Contact.

Pros

Constant Contact combines website builder, landing pages creation, WYSIWYG editor with marketing automation capabilities in one place.

Cons

Well, some products such as domain registration are expensive to acquire on Constant Contact.

Pros

We have a small team with no designated marketing department, yet all staff feel comfortable using, scheduling and analyzing using constant Contact's tools.

Cons

It can take some time to learn how to use segments and lists effectively, a training guide would be helpful.

Alternatives Considered

Reasons for Choosing Constant Contact

Switched From

Pros

What I like the most about the Constant Contact is the ease of use of the program and the different templates that can be found in their library, and the presentation of the analytics of the feedback of the users

Cons

The least that I like about the program is the UI in needs a room of improvement, but nonetheless it is still easy to use.

Pros

I like that Constant Contact provides a more dynamic and visual way of communicating information to stakeholders versus traditional e-mail. I also like that e-mail campaigns can be built and scheduled to go at a specific time. There are many formatting options available too.

Cons

Currently Constant Contact does not integrate with any of our organization's other databases, so our contact lists in the platform have to be updated manually. Thus, our contact lists would quickly get outdated if we didn't have a process in place. Also, sometimes the system options do not allow for a preferred format for e-mail campaigns.

Pros

Constant Contact allocates an extended range of features in one place. Web design, audience targeting, conversion tracking and automated publishing are among the features that I use on a daily basis.

Cons

Everything is automated and web design involves drag and drop functionality. I find zero downsides.