Singlepoint

Pros

Integrating Singlepoint with existing business processes was easy. This is made possible due to their expert technical team, who take the time to listen to your ideas and use cases to build a bespoke software tailored to the business needs. In addition, customer service is excellent with a member of the Singlepoint team always available for a MS Teams call to discuss any queries or issues.

Cons

There are some modules within Singlepoint which do not get fully utilised, and would be better split up into smaller packages e.g., APQP could be broken down to give Control Plan or FMEA stand alone modules.

Pros

Without having the software in practice and in use by multiple users yet , i cannot honestly review the workability of what we have created thus far I'm sure there will be tweaks to come, that being said , what we have created is exactly what I've asked for , no "expense spared" so to speak. Nothing has been too much trouble by the people managing my account and my expectations , absolutely would recommend to anyone !

Cons

There is a couple of minor inconvenient bug fixes that need to ironed out which were already known by the team e.g having to fill a field that doesn't need to be filled , however this does not discredit anything the software can do , its just one of those things that gets improved with development and input from customers.

Alternatives Considered

Reasons for Switching to Singlepoint

Pros

The import of the question bank to your audits was important. the general layout of the module is pleasing.The scheduling and creating an audit function is reasonably easily to understand. The ability to also create or amend how the background system process worked to make it fit our own process.

Cons

The system is not stable, the severe keeps jamming or logging out. Sometimes also crashing. This make its laborious to use.

Pros

Ease of use and their licensing policy. Transitioning from our old DMS system seemed like a daunting challenge but with their help the transitions was easy and the tools singlepoint has to maintain and clean up any DMS issues have been great.

Cons

I have not run into anything I dislike yet

Alternatives Considered

Reasons for Choosing Singlepoint

Switched From

Reasons for Switching to Singlepoint

Pros

Flexibility and versatility of the system. All areas are intuitive and logical.
The Singlepoint team are passionate and knowledgeable about their product and justifiably so. Love working with them.

Cons

So far nothing. We should have bought it years ago

Alternatives Considered

Reasons for Switching to Singlepoint

Pros

Provided a central point for control - storage - access of both the company's Business Management Systems and the Project - Product documentation.Is easy to use and access can be configured per document so access & or ability to change - approve can be applied as applicable . Over the 13 years I been involved I seen the system develop and grow in if functionality and applications , allowing us to use the most applicable modules to suite our business needs at any point in time.

Cons

Can be time consuming to set up new applications but worth it once done.Better links across applications i.e. Change Management into Document Management

Alternatives Considered

Reasons for Switching to Singlepoint

Pros

Its features align very well with our management system requirements. It is flexible and adaptable to grow as our needs develop. It can be supported either in-house or by Syncronology.

Cons

One or two clunky areas but those are becoming fewer with product development

Pros

The product has a learning curve, but it is not too steep and once you understand the basic principles it is easy to use. The permission levels on a module and individual document basis have been the most useful and impactful. We are continuing to evaluate other modules within the Singlepoint system for implementation within our company as we look to maximize the potential of what Singlepoint has to offer.A

Cons

A training module that more easily integrates with other modules, especially the document management modules would go a long way in getting our company to a more paperless state. The implementation of the system within our business has been difficult, but I believe that has more to do with a resistance to change rather than the actual system itself. There are more bugs and glitches within the system than I would have expected with what I thought was a more mature product.

Pros

The team from Singlpoint were very engaged and listened to everyone's idea's and requirements at the initial stage of the project , this progressed and through additional meetings a working example was shared and again when the singlepoint team were asked about small changes again they were very accommodating and the APQP process was completed. This has been seen by our customer base and all like the software.

Cons

We have had no issues with the system so far.

Pros

The product is relatively easy to build and edit projects.

Cons

Ability to input photos / pictures.Cannot use as shop floor instruction for this reason.

Pros

Singlepoint gave our what was small company immediate document control within 1 month. The resource needed was minimal to ensure it was a smooth process. We have grown with singlepoint as they have grown. More modules offer more improvements to be made within Surface Transforms

Cons

As we grow our shift patterns have expanded. I'd like a good 24 hour emergency service to enable us to not stop production. A telephone number instead of an email would be better to us.

Pros

The system is easy to use and user friendly, the layout of the modules within are tailored to our needs. The team at Singlepoint are very helpful and provide excellent customer support. The new recently acquired NPI module has modernised our project management process and made it effective and robust.

Cons

There is nothing I dont like about Singlepoint.

Alternatives Considered

Reasons for Switching to Singlepoint

Pros

The NPI module we have recently brought on line with Singlepoint has been a revelation. The use of this moduke has provided electronic records of all our APQP processess from Quote to approval. Previously using spreadsheets and paper copies of documents gave us huge potential for data loss and missed process steps, working with Singlepoint to develop this module to suit our automotive approach has made this process robust and fully traceable. Document control and management has always been a huge benefit. All our documented procedures, operating techniques, control plans etc etc. are stored in singlepoint. This provides us with easy revision control, auditable document history and a log of user access.

Cons

We have not encountered any issues with the product, integration was simple and well supported modules are easy to use and manage.

Pros

Singlepoint's Document Management & Visual Navigator modules are quick, easy to navigate and user friendly. Both modules allow us key features that are required for working within a regulated industry such as Approval Workflows, Audit Trails & managing Access Rights.Visual Navigator has streamlined how we access documents on our site and continues to grow as we expand our business.

Cons

No way to link the RADAR Dashboard/Reporting module to the Document Management (DCS) module currently, although we have been advised that this is being addressed with the new DMS module.

Pros

Easy to use & simple to find documents. The GDPG is a nice set up

Cons

That I require support for any changes to workflows

Pros

There isn't a feature on Singlepoint that I don't find useful. The whole software is designed around your needs and can be developed to suit your business profile. The customer service and there training is exemplary and I have already recommended this system to other business through my own network. Keeping track of your audits, schedule and raised issues is simple, all in one place and very nicely presented within the software. It only takes a few minutes of use after some training to start to see its benefit. Try It! you will be amazed at how it helps your audit process.

Cons

The audit software App that can be used on most tablets still needs some development. The App is usable and works well, however I would have like to see this develop as quick as the main software did.

Pros

All users on the same platform sharing information and stats in real time. SImple transfer of existing documentation, processes and procedures across. Links directly to our MRP system is 100% configerable to our needs and how we work.

Cons

Honesty not found one yet. Limited time to understand administrative requierments and user learning.

Pros

User interface is very clear and understandable by whole team. One of the key strengths of Singlepoint is its robust collaboration and workflow management features - this allows us to work on the same documents and manage version control for key factsheets/information. Audit trails are also very important as we work in regulated industries.

Cons

We don't use all the features so may not be getting the most out of the system