About Stitch Labs

Stitch Labs is an integrated, cloud-based inventory and order management solution that caters to mid-size multi-channel retail brands. Stitch serves as an operational hub to brand operations, centralizing inventory across all sales channels and locations for greater visibility and control. With features in inventory and order management, fulfillment, purchasing, and financials and reporting offered in an intuitive, user-friendly design, Stitch provides brands with operational efficiency built for scale. Stitch integrates with a variety of sales channels including Shopify, Magento, and BigCommerce, as well as marketplaces like Amazon. Stitch also offers integrations with various POS solutions like Square and Shopify POS to support brick-and-mortar retail locations, as well as proprietary integrations to 3PLs. Additionally, Stitch offers customer service and support with implementation and customer success managers in addition to email, chat, and phone support.
Stitch Labs Software - Report types
Stitch Labs Software - Forecast planning
Stitch Labs Software - Channels integrations
Stitch Labs Software - Order table view
Stitch Labs Software - Variant table
Stitch Labs video
Stitch Labs Software - Report types - thumbnail
Stitch Labs Software - Forecast planning - thumbnail
Stitch Labs Software - Channels integrations - thumbnail
Stitch Labs Software - Order table view - thumbnail
Stitch Labs Software - Variant table - thumbnail

Stitch Labs pricing

Stitch Labs does not have a free version. Stitch Labs paid version starts at US$799.00/month.

Starting Price:
US$799.00/month
Free Version:
No
Free trial:
No

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Stitch Labs Reviews

Feature rating

Value for Money
4.0
Functionality
3.8
Ease of Use
4.2
Customer Support
4.4
5 reviews of 189 View all reviews
Joshua
  • Industry: Apparel & Fashion
  • Review Source
Value for Money
0
Features
0
Ease of Use
0
Customer Support
0

5
Reviewed on 23/2/2015

Highly Recommended

Our company, Luckless Clothing, has been searching for a service that can help assist us with tracking merchandise sales from within our storefront, as well as our online marketplace. StitchLabs not only meets those needs, but exceeds them. They've been such a valuable asset to helping us manage our inventory, and not waste valuable man hours hand counting our stock of well-over 150 items. You can only imagine how confusing it was counting stock three times a week, wasting hours upon hours making sure that we weren't selling items online that were sold here in store. It was an utter nightmare, and Stitch helped us alleviate those pains. It is extremely easy to integrate into your website, or into nearly any platform you currently use like Storenvy, Etsy, or other big sales marketplaces. In addition, Stitch does a fantastic job integrating into our Square Stand for our in-store sales, and helps us keep up to date information and purchasing trends for all of our sales channels. I would recommend anyone to use Stitch if this is an issue that you struggle with.

Pros

-FANTASTIC inventory controls, easy to update products by downloading .CSV and then re-uploading it for mass changes to stock.
-The REPORTS section is incredible. It does all of the comparisons, product tracking, and sales information for you to see what's been selling the best, analyze profits, and shows you so much more! This is by far one of the best assets to being involved with Stitch.
-Allows for multiple sales channel information, so you can work on multiple websites and see which channels are performing better.
-Gosh, there's so much more; such as having the ability to work with drop shipping products from wearhouse's, implementing shipping websites to help you work with mailing labels, and ordering products with their invoice services. Overall, Stitch is a FANTASTIC PRODUCT! I highly recommend this to everyone.

Cons

-One of the biggest cons that I have with Stitch though, is that they do not offer Phone support unless you pay a hefty premium for it. This is one big draw back when you have issues with Stitch integrating with other platforms due to these other platforms changing code, etc... Sometimes it is substantially easier to get on a phone with a Rep or Tech from Stitch, and talk about these issues in real time, rather than waiting on a rep to get back to you via E-Mail. This can get frustrating from time to time, however, they do get back to you between 12-24 hours later. They do offer "Getting Set-Up" phone calls with reps that guide you through the installation, integrations, etc... and that is a great service, however Tech Support I believe should be included with the price you do pay for Stitch.
-Upgrades cost $$$, and these upgrades are a sort of "A-La-Carte" style unless you really get into the higher pricing structures. It can be pricey for a small business to really get into the big benefits of using StitchLabs, however based on our interactions and experience with Stitch, it is very valuable to have some of these upgrades.

Cally
  • Company size: 11-50 Employees
  • Review Source
Value for Money
0
Features
0
Ease of Use
0
Customer Support
0

4
Reviewed on 16/3/2015

Great Inventory System for Small Business

I am grateful to have found this inventory management system when I launched my clothing line several years ago. Currently I sell two collection of 30 styles per year in multiple colorways through a variety of channels: Wholesale boutiques, retail outlets, consignment accounts, private clients, on-line store and through a series of sales representatives. My inventory exists in multiple locations and is sold daily to each of these outlets. Stitch Labs has helped me with many of the hurdles of growing a business. This software continues to improve year after year.

Pros

1.) This software is great for fashion/clothing businesses that have numerous products and product variants, such as style, size, color. It allows you to add as many custom variants that you need per product.
2.) Easy entering Purchase Orders for products received that immediately updates your on-hand inventory.
3.) Order entering is seamless with a great interface and search feature for existing products.
4.) The ability to create a packing list for all orders is by far my favorite feature. This is great if you work with large wholesale orders and consignment accounts.
5.) Inventory look up for stock versus "committed" in open orders is key to daily selling.
6.) Integration with on-line selling platforms such as Big Commerce is extremely helpful in managing your own webshop.
7.) The Invoice & Payment "push" feature to Quickbooks Online is a great help.
8.) If you make a request for a feature, your voice is heard and they will consider adding it to their "to do list"

Cons

1.) Stitchlabs does not yet have a feature that can merge existing contacts. This currently has to be done manually.
2.) For Invoicing, it does not automatically calculate due date for Net 15, Net 30 options.
3.) The invoice "push" feature to Quickbooks on-line creates a new Stitch Labs generated contact and required you to merge the contact in Quickbooks which is time consuming.

Verified Reviewer
  • Industry: Apparel & Fashion
  • Company size: 2-10 Employees
  • Review Source
Value for Money
2
Features
0
Ease of Use
4
Customer Support
4

2
Reviewed on 21/4/2016

Stitch Labs Mediocrity for

We manage multiple channels through Stitch. We've run into road block after road block. Everyone has order changes that come in after the initial order. While changes are easy to make, there's no way to automate sending order confirmations or shipping confirmations. It does integrate with Ship Station, which we've loved. But although they praised about that interface, if you have 2 packing slips/boxes associated with an order, it does not recognize that as 2 individual boxes in Ship Station. You end up having to Split the Shipment in ShipStation and then it closes the whole darn order in Stitch. If you have a partial shipment that goes out, you have to then update it in Stitch and in ShipStation. Stitch does not import the split shipment that you created in Ship Station. Lots of manual work. The QuickBooks integration is a nightmare. I wish you could map the fields the way you want them mapped. For instance, we have Companies and a Contact Person for each account. It only imports contacts and does not tie a company to a person. This is a nightmare on many fronts...both in QuickBooks, Stitch and ShipStation. Again, more manual entry required. Download a .csv, import to QB, try your best to get the info linked to an Account you already have created in QB. It's HOURS of fun!! (or DAYS of fun if you have a historical import.) We were also told about this barcode scanning and how easy it would make inventory counts. It is not functional. So,, unless you would like to add multiple other systems to supplement this product, then I would suggest going elsewhere. We're neck deep in it and after much time spent training employees and writing manuals on "How To" do things in Stitch, we're at a loss for words.

Pros

-It's great to see all your orders in one place.
-It creates a beautiful invoice.
-We love the ability to import a Purchase Order and mark it as received into inventory.
-We like it's dashboard capabilities

Cons

-No functionality to accommodate clients that are on Net 30. Order stays open, leaving you at risk for overselling.
-We were also told that you could bundle products and we were thrilled with this feature, however...it has made for an inventory NIGHTMARE! If you have 1 Small in stock and one store orders 5 different products that all pull from that bundle in size Small, you are then oversold by 4 units.
-We have yet to see inventory sync successfully without constant counting and recounting of inventory.
-No clear instruction on when to void an order, return an order, re-open an order and edit, what to do when an order is imported incorrectly. No edit ability.
-When you partially fulfill an item, it sends the items on backorder to our website. Our website is set to auto-notify the client of the tracking # and what items ship and they've been getting shipping confirmations with the wrong information.
-There is no clear way to notify clients of backorders without more manual typing and intervention.
-Does not have the ability to print a pick list for our team to pull orders.
-When you edit an order, it does not push the items to ShipStation for you to automatically add to your shipment. It takes hours to show up IF your lucky that it even shows up.
-Stitch has taken our historical data and mixed order between contact and then the client history regarding their account made no sense. Client A had 3 of Client B's orders imported and when Client B placed a new order, it also went on Client A's account. We had to duplicate the order, invoice, payment, etc.: under a new account that didn't get imported.
-No barcode scanning to ensure inventory accuracy.

Jeremy
  • Company size: 2-10 Employees
  • Review Source
Value for Money
0
Features
0
Ease of Use
0
Customer Support
0

5
Reviewed on 8/12/2014

The heart of our brand

Not sure how we would manage our business without Stitch! We started using Stitch Labs a couple of years ago now and keep finding new ways to make it even more central to efficient and effective operations. And Stitch keeps adding more ways to make the platform even better. The recent updates including bundling filled a hole we were missing, and the feature (and others) came directly out of user feedback.

Even when there are issues Stitch has been fantastic, with extremely responsive and personal customer service (Thanks Con!) and great communications. Their twitter status account keeps me updated if there are any issues and those have been few and far between.

We use Stitch to manage our entire process, from sending POs to our manufacturer, to receiving and synching inventory, managing billing & fulfillment across multiple service platforms, and our central hub for all order management, shipping, customer contacts/crm, and more. We're taking orders in real time at tradeshows now, too, so I can take the order and bill the card for a deposit before the buyer even leaves the booth. I look forward to it cutting down on those "bad" orders going forward.

Stitch was basically made for us, whether it is on Shopify alone with the great integration here or across multiple platforms, online and now even offline.

Pros

Fantastic customer support. (Hi Con!)
Great platform, does what I need, new back end is fast and has been reliable

Cons

It is SaaS, so it does what it does and if you want to work outside of that you can't. Well, except that they listen to their customers and add the most important features! Yay bundling.

Lisa
  • Industry: Publishing
  • Company size: 201-500 Employees
  • Review Source
Value for Money
5
Features
0
Ease of Use
5
Customer Support
5

5
Reviewed on 29/11/2015

Stitch Saves the Day

I am a jewelry designer and fine artist and have used Stitch since 2010 to handle the inventory needs of my multiple sales channels for the jewelry side of my business, Zelma Rose. I first started using Stitch for the easy invoicing and line sheets but as they have added amazing feature after amazing feature over the years I now use it to organize my inventory, invoicing, line sheets, and wholesale account management.

Pros

Easy to use, reliable, great customer service, and always up to date with the latest features and improvements. The best tutorials to learn how to use new features quickly and the nicest customer service team around.

Cons

None. Stitch Labs as a product and team has continually met my high expectations.

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