About Stitch Labs

Stitch Labs is an integrated, cloud-based inventory and order management solution that caters to mid-size multi-channel retail brands. Stitch serves as an operational hub to brand operations, centralizing inventory across all sales channels and locations for greater visibility and control. With features in inventory and order management, fulfillment, purchasing, and financials and reporting offered in an intuitive, user-friendly design, Stitch provides brands with operational efficiency built for scale. Stitch integrates with a variety of sales channels including Shopify, Magento, and BigCommerce, as well as marketplaces like Amazon. Stitch also offers integrations with various POS solutions like Square and Shopify POS to support brick-and-mortar retail locations, as well as proprietary integrations to 3PLs. Additionally, Stitch offers customer service and support with implementation and customer success managers in addition to email, chat, and phone support.
Stitch Labs Software - Report types
Stitch Labs Software - Forecast planning
Stitch Labs Software - Channels integrations
Stitch Labs Software - Order table view
Stitch Labs Software - Variant table
Stitch Labs video
Stitch Labs Software - Report types - thumbnail
Stitch Labs Software - Forecast planning - thumbnail
Stitch Labs Software - Channels integrations - thumbnail
Stitch Labs Software - Order table view - thumbnail
Stitch Labs Software - Variant table - thumbnail

Stitch Labs pricing

Stitch Labs does not have a free version. Stitch Labs paid version starts at US$799.00/month.

Starting Price:
US$799.00/month
Free Version:
No
Free trial:
No

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Stitch Labs Reviews

Feature rating

Value for Money
4
Functionality
3.8
Ease of Use
4.2
Customer Support
4.4
5 reviews of 190 View all reviews
Reed
  • Industry: Retail
  • Company size: 10,000+ Employees
  • Review Source
Value for Money
5
Features
0
Ease of Use
5
Customer Support
5

5
Reviewed on 14/12/2015

Must have for multichannel fulfillment ecommerce

I run a multichannel fulfillment ecommerce operation. This is the best inventory management software to keep track of inventory levels on different marketplaces. If you are using Amazon FBA, there are many features that make SitchLabs the one stop shop for fulfilling orders.

Pros

The user interface is very easy to use. The integration takes minutes and then you are up and running. Customer support is top notch and are able to solve any small nuance problems that pop up.

Cons

There are few cons to this product. It has solved all of the inventory management problems I had prior to using StitchLabs.

Omar
  • Company size: 2-10 Employees
  • Review Source
Value for Money
0
Features
0
Ease of Use
0
Customer Support
0

5
Reviewed on 16/2/2015

One Solid App

I have been using Stitch for about six months now to power my online retailing business and I am very satisfied. Stitch is powerful stuff and it can be a little tricky if you're new to understand just how powerful it is, but in a nutshell, it is the connection between your inventory and the various channels you market it through. Used properly, stitch is a strategic piece in the puzzle that creates your business and easily replaces thousands upon thousands of dollars a month of human-error prone old world processes.

I happened to join at a time when Stitch was making the upgrade to the new interface, Stitch 2.0, and this was a major upgrade and an ambitious only. There were bugs initially and I watched the team manage the transition with a mix of upfront communication (there was a big bug at one time and the CEO reached out, explained it and they got it fixed when they said they would), actual fixes (folks are working hard there) and a one-click "back to 1.0" ever present button if the whole thing was too much for your specific situation. I was impressed how smooth the transition ended up being given the mission-critical nature of the service on the one hand and the size of upgrade on the other.

Finally, the support team, even are available on IM during working hours or by email - my plan doesn't have phone support. I have found they are able to take my poor wording, translate it into something quite simple, summarize and reply. Every time I had a question, I got a reply within 24 hours and a clear one at that. Again, impressed.

In summary, the software represents a core function and empowers you to do a lot (and focus on the right stuff). The team that produced this and is supporting is a solid one - the bugs get fixed, support is clear minded and goes the extra mile to simplify not-so-simple concepts and top management is willing to own a problem and fix if it comes.

A word of advice: don't try to make stitch your financial piece too - your data and flows need to be perfect for that and unless your machine is perfect it is much simpler to rely on something like Xero for your financial picture. That said the Inventory Financial Report in Stitch is an important piece and will help you understand CoGS from one period to the next - but if there are any "exceptions" in your workflow the stitch projection need to be ignored (they simply reflect poor data in your system which will invariably be there). For example, stitch will take your current inventory levels and using historical average cost and revenue for these SKUs give you a potential profit figure. This has always been off for me, but that's because my averages are off (thanks to a promotion, data entry or whatnot). My point is unless you're data is 100% solid (and your workflow makes sure it remains that way), Stitch is NOT your CFO in the cloud, even though your CFO will learn to love Stitch to do her job.

Bottom line: once you find inertia with Stitch you'll wonder how you did without it.

Pros

- Rich functionality
- Support team is there for you
- Xero integration that just works

Cons

- Browser intense web app - can be sluggish on iPad. But this has improved a lot over past month (it is totally feasible to work on iPad now even if a bit slow).
- No phone support if you don't have the right plan (but honestly the live chat is awesome)

Verified Reviewer
  • Review Source
Value for Money
2
Features
2
Ease of Use
3
Customer Support
1

2
Reviewed on 2/2/2017

Lots of holes with this software

I have recently joined a company as a financial consultant and have 25+ years using varied operating software (ERP, stand-alone, cloud-based, inventory...). The company I consult for is a distribution company that has several sales channels (3 Shopify and 1 Amazon) selling into both B-to-B and B-to-C customer base. Stitch software seems to work well on the inventory movement side with the syncing from the sales channels as well as shipping the units via ShipStation. So...no issues there...

However, on the reporting side and syncing to an integrated accounting solution (we currently use Xero) is where the "holes" begin. Be ready to have the accounting team spend countless hours trying to reconcile Stitch to your accounting system...

FIRST ISSUE: is with the closing of a sales order - there are 4 action buttons (pack, ship, invoice, and pay) that need to be completed in order to close the order. At that point, the order (invoice) is synced with Xero. This may work for most B-to-C activity but will not work with B-to-B (selling into wholesalers. Most payment terms offered to wholesalers are net terms (30, 60, 90...). So...the order cannot be closed out until payment is received which will be 1-2 accounting periods later. So the revenue recognition will not be accurate. Companies that carry inventory should confirm to using the accrual method of accounting, not the cash method. Stitch says there is a way to manually close an order...but again this involves a lot of review and the manual closing of several orders. My issue is that Stitch should recognize a sale once the order is shipped, not when the invoice is paid... This is accounting as it's basic (if you're utilizing the accrual method).

SECOND ISSUE: we have also encountered numerous syncing issues. You always need to review your accounting software for missed invoices synching from Stitch. It is now Feb 2, 2017, and issue with invoices not synching since Jan 27th...So that will need to be address and reconciliation will need to take place. This issue seems to occur every month, thus, there's a lot of time wasted trying to connect with customer support to rectify the issue.

THIRD ISSUE: is that Stitch does not have a "true" sales report. They have 2 basic "sales" reports (Sales by Product and Sales by Variant). Both reports have date parameters so you run a date specific report. The issue is that the Stitch sales report include both OPEN and CLOSED orders. It states it is a sales report but it will never tie back to your sales amount posted in your integrated accounting software. You can get close with the reconciliation but will need to manually back out the open sales order data. Our team here has spent countless times communicating our issues with customer service (either through email, chat or telephone). Quite often if we contact them 2-3 times on the same issue, we may receive 2-3 conflicting solutions. So...you leave the communication more confused than when you started (in this case it was on reconciling sales using existing Stitch reporting).

FOURTH ISSUE: COGS. Stitch pushes a manual entry of COGS information to the integrated accounting software only 1-TIME per month. It should show up in your Accounting software as a "draft" journal entry ready for review and posting. We have not seen this monthly journal show up over the past year. So, trying to account for COGS can me was done but you will need to spend lots of hours and run a multitude of reports to make sense of the data. Your COGS entry will not be exact but close. For the bean counters...booking COGS that gets you a close result does not work. You really need to have exact data. My big issue is that Stitch does not allow for daily COGS posting. Thus, if you're working on trying to provide financial updates to management, having them wait until the end of the month does not work. There are certainly lots of potential with this software but first, fix the back-end side.

Pros

- the look and feel, no issues
- the pricing, no issues
- handling the movement of inventory units to/from the sales channels, no issues

Cons

- reporting has lots of holes in it
- perpetual syncing issues to the integrated accounting solution
- the syncing of COGS data to the integrated accounting solution can only be done monthly
- recognition of revenue for customers with "net" terms does not conform to the accrual method of accounting

Andrew
  • Industry: Consumer Goods
  • Review Source
Value for Money
5
Features
0
Ease of Use
5
Customer Support
5

5
Reviewed on 19/8/2015

Stitchlabs and Process Redesign

Our company had been using Stitchlabs for some time when inventory control became a must solve problem.

Cardboard Safari had barely scratched the surface of the functionality and features that are offered by Stitchlabs.

Starting from scratch, we established a parallel account and looked at each piece of data and how it moved and worked within the software.

With the side by side comparison we were able to build all our listings and link them across our multiple sales platforms to take control of almost all of our data and keep it in a single place.

Stitchlabs has improved every process of our company and will continue to be a part of our operations for a very long time.

Pros

Fantastic customer support, I have never left a conversation without a solution.

The ease of use and accessibility of Stitchlabs is top notch, almost anybody can learn to use it to full potential in a short amount of time.

The number of available integrations beats out almost all similar apps currently available.

Being able to "tag" contacts and orders with bits of critical information is a great feature.

The reporting is fantastic and has allowed for more informed decision making.

Cons

Overall Stitchlabs is fantastic, there are a few features that could be very helpful but are not core to the intended function of the application.

CRM features that show things like when a contact last ordered would be a great addition.

Tara
  • Industry: Retail
  • Review Source
Value for Money
0
Features
0
Ease of Use
0
Customer Support
0

5
Reviewed on 6/5/2015

Stitch Labs has made my life much easier!

Stitch Labs has saved me so much time running my online and brick & mortar business. We sell online with BigCommerce and use Square Stand in store. Before integrating with Stitch Labs, I had to manually enter all local sales into our website and hope that the inventory came out right. Now that everything automatically gets done, I'm saving hours every week. We haven't had any issues with oversells since using Stitch Labs to integrate our online and local business. It's made things better for us and for our customers.

Pros

Quick integration, Great customer support, Connects to many different channels

Cons

I wish set up would have been a little easier and quicker, but that was probably just the way I tried doing it. It would be nice to have more sales channels with the less expensive plans.

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