--- description: Review of Kindly Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Kindly | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/4569/live-chat/software) > [Kindly](/software/401837/kindly) # Kindly Canonical: https://www.softwareadvice.ie/software/401837/kindly > Kindly is a cloud-based AI customer support platform serving e-commerce, telecommunications, hospitality, travel, logistics, and financial services businesses of all sizes. Kindly helps companies automate customer conversations through chatbots, live chat, and product recommendations. Core features include automated chat flows that handle common customer questions, a live agent handover tool that transfers complex cases to human agents, and product recommendation widgets that guide shoppers toward relevant items. Businesses can monitor chat performance and customer satisfaction through built-in analytics dashboards. Support is available via email, phone, live chat, and an online knowledge base. > > Verdict: Rated **4.0/5** by 2 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 2 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Kindly ## Commercial Context - **Pricing model**: Usage Based (Free Trial) - **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Afrikaans, Albanian, Amharic, Arabic, Armenian, Assamese, Azerbaijani, Bangla, Basque, Belarusian, Bosnian, Bulgarian, Burmese, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Esperanto, Estonian, Finnish, French, Galician, Georgian, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Iran, Irish, Italian, Japanese, Javanese, Kannada, Kazakh, Khmer, Korean, Kyrgyz, Latin, Latvian, Lithuanian, Macedonian, Malagasy, Malay, Marathi, Mongolian, Nepali, Norwegian, Odia, Persian, Polish, Portuguese, Punjabi, Russian, Scottish Gaelic, Serbian, Sinhala, Slovak, Somali, Spanish, Sundanese, Swahili, Swedish, Tagalog, Tamil, Telugu, Thai, Traditional Chinese, Turkish, Ukrainian, Urdu, Uyghur, Uzbek, Vietnamese, Welsh, Xhosa, Yiddish - **Available Countries**: Norway ## Features - AI - AI Copilot - AI chatbots - AI/Machine Learning - API - Activity Dashboard - Alerts/Notifications - Analytics - Automated Responses - Automation - CRM - Chat Transcript - Chat/Messaging - Chatbot - Code-free Development - Communication apps - Control - Conversational AI - Customer Communication - Customer Engagement ## Integrations (7 total) - HubSpot CRM - Messenger - Puzzel - Salesforce Platform - Slack - Socialboards - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software) ## Related Categories - [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software) - [Conversational Marketing Platforms](https://www.softwareadvice.ie/directory/4671/conversational-marketing/software) - [Chatbot Software](https://www.softwareadvice.ie/directory/3923/chatbot/software) - [AI Agents for Customer Support](https://www.softwareadvice.ie/directory/5207/ai-agents-for-customer-support/software) - [Conversational AI Platforms](https://www.softwareadvice.ie/directory/4010/conversational-ai-comparison/software) ## Alternatives 1. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1789 reviews) 2. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4094 reviews) 3. [Tidio](https://www.softwareadvice.ie/software/157633/tidio-chat) — 4.7/5 (590 reviews) 4. [Zoho Desk](https://www.softwareadvice.ie/software/393877/zoho-desk) — 4.5/5 (2216 reviews) 5. [Wati](https://www.softwareadvice.ie/software/430256/wati) — 4.6/5 (207 reviews) ## Reviews ### "Kindly the kind platform" — 4.0/5 > **Taylor** | *28 January 2025* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: I like that Kindly is simple to customize and has a simple user interface. > > **Cons**: I like least that Kindly doesn't support android and iPhone platforms. > > My experience has been positive, though it is slightly incontinent having to only use the web. ----- ### "Our Kindly chatbot is great" — 4.0/5 > **Anette** | *2 December 2021* | Logistics & Supply Chain | Recommendation rating: 8.0/10 > > **Pros**: We chose Kindly as our Chatbot provider for their excellent language technology and their easy intergration. They were hands-on when building the chatbot, and helped us get it up and running in just four weeks\! The chatbot now plays a vital role in our customer support, and allows us to help our users 24 hours a day. > > **Cons**: When we went live with the chatbot we wanted a lot more data on how the chatbot was doing. This was not accessible to us, but Kindly is a fast growing company and they continue to come up new features and better data tracking. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/401837/kindly) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data