--- description: Review of Zoho Voice Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Zoho Voice | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [Zoho Voice](/software/401932/zoho-voice) # Zoho Voice Canonical: https://www.softwareadvice.ie/software/401932/zoho-voice Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/401932/zoho-voice?page=2) > Zoho Voice is a cloud-based, flexible, and scalable business phone and contact center software solution with advanced telephony features to run your business on your terms with efficiency. With advanced calling and routing options like IVR, Messaging, and Voicemail services, Zoho Voice is designed to make your business operations secure and smooth. Discover the full potential of your business by equipping your contact center with premium features like power dialer, call monitoring, and queue performance metrics. Gain granular visibility into calls at both the team and agent levels with comprehensive dashboards, detailed call analytics, and reports. Seamless integrations with Zoho apps empower your agents to work smarter and faster while enabling intuitive and insight-driven interactions. > > Verdict: Rated **4.0/5** by 46 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 46 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$34.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Business Phone Edition: 1. Solo - Free (call charges applicable) 2. Team - $100/month for 10 users (1000 free outgoing mins, unlimited free incoming) 3. Office - $300/month for 30 users (2000 free outgoing mins, unlimited free incoming) 4. Corporate - $1000/month for 100 users (5000 free outgoing mins, unlimited free incoming) Enterprise Telephony Edition: 1. Basic - $34/user/month 2. Standard(Zoho friendly) - $49/month for 1 Admin and 10 Zoho agents (Imported from CRM, Desk, Recruit, or Bigin) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile) - **Supported Languages**: Dutch, English, French, German, Portuguese, Spanish - **Available Countries**: Canada, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Archiving & Retention - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Centre - CRM - Call Centre Management - Call Conferencing - Call Disposition - Call List Management - Call Logging ## Integrations (7 total) - Bigin by Zoho CRM - Zoho CRM - Zoho Desk - Zoho Meeting - Zoho One - Zoho Recruit - Zoho Workplace ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Communications Management Software](https://www.softwareadvice.ie/directory/4742/customer-communications-mngt/software) ## Related Categories - [Customer Communications Management Software](https://www.softwareadvice.ie/directory/4742/customer-communications-mngt/software) - [Call Monitoring Software](https://www.softwareadvice.ie/directory/1811/monitoring/software) - [Call Tracking Software](https://www.softwareadvice.ie/directory/3509/call-tracking/software) - [Cloud PBX Software](https://www.softwareadvice.ie/directory/4757/cloud-pbx-software/software) - [VoIP Software](https://www.softwareadvice.ie/directory/4508/voip/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.ie/software/120988/ringover) — 4.7/5 (858 reviews) 2. [Nextiva](https://www.softwareadvice.ie/software/2683/nextiva-business-voip) — 4.6/5 (914 reviews) 3. [VoIP.ms](https://www.softwareadvice.ie/software/185743/voipms) — 4.8/5 (697 reviews) 4. [CallHippo](https://www.softwareadvice.ie/software/80310/callhippo) — 4.4/5 (675 reviews) 5. [Google Voice](https://www.softwareadvice.ie/software/171496/google-voice) — 4.5/5 (716 reviews) ## Reviews ### "Excellent Product" — 5.0/5 > **Verified Reviewer** | *24 September 2024* | Business Supplies & Equipment | Recommendation rating: 10.0/10 > > **Pros**: Zoho Voice is feature rich and can do many things competitors cannot. Support has been fantastic. > > **Cons**: Voice takes a lot to set up. It is not plug \& play. The settings are very detailed and it takes a lot to understand and get everything configured. > > Great experience so far. Once the pain of setup and migration is complete, it is very easy to use. ----- ### "Zoho Voice Review" — 4.0/5 > **Luke** | *22 November 2024* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: I like the integration it has with the other Zoho products > > **Cons**: I don't like that it doesn't have the ability to log an incoming or outgoing text or call as a comment on an active ticket. Also would be nice that an incoming text would create a ticket if a client already exists. Also would be nice if I could set individual check in and check out days along with the hours for my agents. > > Overall I've had a good experience with Voice. I'm still learning with the software but I feel the integration with the other applications works well ----- ### "Needs work but promissing" — 2.0/5 > **Chris** | *26 November 2024* | Food & Beverages | Recommendation rating: 3.0/10 > > **Pros**: Low cost option with some good integrations in the zoho platform. > > **Cons**: lack of features and slow development. We've been dealing with constant call drops and even incorrectly routed calls (i.e. I would call one number and a completely random person would pick up at a different number). Support has tried to help, but they just keep telling me changes were made. It stabilized for a little and then dropped calls started again. > > Stability is a big concern. I switched off of Ring Central but may have to go back. ----- ### "Integrated telephony for Zoho CRM" — 5.0/5 > **Sud** | *13 October 2024* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Integration with CRM. The ability to send messages from Zoho VOICE and Zoho CRM. > > **Cons**: Cannot select a CRM contact from Zoho Voice. But once a message is sent, the contact name shows up Zoho Voice if their record is present in CRM. > > Excellent. There is some room to make pricing a bit more competitive. ----- ### "Sunbelt Products Zoho Voice Review" — 4.0/5 > **Cheryl Mae** | *22 November 2024* | Consumer Goods | Recommendation rating: 9.0/10 > > **Pros**: What I like most about Zoho Voice is that it is user-friendly and simple. > > **Cons**: It doesn't appear as a tab within the Zoho CRM Plus interface. Plus, it can't automatically create a ticket for SMS in Zoho Desk. > > So far, all is good with Zoho Voice except for the cons provided above. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/401932/zoho-voice?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/401932/zoho-voice) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data