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About 17hats
17hats is a cloud-based business management platform that helps automate the entire business process. It caters to a wide spectrum of small-scale businesses by providing them with tools that allow them to manage operations such as scheduling, billing, and meetings. It eliminates the need for any kind of paperwork.
17hats ensures that businesses primarily focus on work by automating crucial business tasks. Those who benefit the most from the platform are photographers, who have no problem handling multiple clients on a regular basis. It lets users create new leads in seconds, making it a feasible solution for turning potential customers into regular ones.
The intuitive UI helps users to instantly respond to customer queries in order to improve customer relations. It helps to remind customers about due payments, builds attractive and professional invoices, creates customized contracts, signs deals online, processes payments, and manages customer profiles.
17hats pricing
17hats has a free version and offers a free trial. 17hats paid version starts at US$15.00/month.
Starting Price:
US$15.00/month
Free Version:
Yes
Free trial:
Yes
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17hats Reviews
Feature rating
5 reviews of 124
View all reviews
William
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
3
5
Reviewed on 4/5/2018
Small business owners wear a lot of hats, this helps to manage many of them easily
This truly lives up to its name. I'm not sure how many hats it helps me with as a small business owner, but it sure is close to 17. It saves me time on a daily basis by automating my contracts, invoices, and payment acceptance. I heartily recommend this to anyone who needs a little more time to do work of their business rather than the business of the business.
Pros
Allows me to create invoices and automate monthly billing. Separates billable work by project. Supports multiple users. Integrates with several payment gateways to automate payments. Handles invoice reminders. Helps with prospecting by providing web publishable intake forms. Includes workflow designs that automate and track projects by stages.
One huge thing this has done for us is to streamline the quote to contract to invoice process. Each is handled and triggered by the previous step. We create quotes and upon acceptance the agreement is sent. Upon electronic signature of the agreement the invoice is created and sent.
It provides some lightweight bookkeeping features but also integrates with Quickbooks Online.
Cons
We deal with some billing that requires calculation in sub-penny increments and the billing suite performs rounding errors because it cannot calculate below 2 decimal places.
I also wish there were a full api for lead intake. The lead forms work well, but cannot be styled to match the landing pages we use for inbound marketing.
Molly
- Industry: Photography
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Value for Money
2
Features
3
Ease of Use
5
Customer Support
4
4
Reviewed on 26/5/2022
17hats as a Photographer (solo owner)
In short, was drawn into the service to help cut down the number of software services and just use one service, but the cost was too high for the product I got. I also heavily rely on being able to be mobile AND use my desktop on or offline -- which was not available and the mobile app is not that great.
Overall, left feeling like I invested in a waste of money with a frustrating experience... this was my first experience using something robust and I then moved on to find other solutions.
Pros
I love an all-in-one service that can combine these features:
- Invoice / expense management
- scheduling online for clients
- CRM style contact management
- workflows and templates to make my life easier
- nice to look at and easy ux
The idea was there but some work needed to go into the original feature development. A lot of the helpful features felt confusing and a pain to set up. Might be better now but when I used it it was such a headache I did not use a lot of the features that drew me in.
Cons
The software is bundled up to draw you in for your one-stop shop for the list of things I stated. However, one of my biggest pet peeves with up-and-coming companies is their lack of focus to improve the functions of their initial systems in play. After their successful launch and drawing me into their somewhat expensive annual fee, I felt they kept working on new features instead of improving current features that could have used some attention for better UX. I got so frustrated with this that I left. Feeling that I was constantly being asked to spend more money on new features that I did not want.
Reasons for Switching to 17hats
17hats did a great job advertising its features. It was the do-it-all software.... it just didn't pan out to be a good fit at the time. I slimmed down and used MoonInvoice which was a lot more affordable at the time, and now I'm back to needing something more robust. I'm currently using FreshBooks & DayLite CRM.
Karida
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
3
Features
2
Ease of Use
3
Customer Support
2
3
Reviewed on 1/10/2021
Should I stay or should I go?
Pros
It allows you to organize all clients in one area for all members of the team. There are so many options to utilize...but quite a few of the email functions are faulty.
Cons
Emails fail to send on multiple occasions. Scheduled emails fail to send on occasions. Its frustrating to type out a detailed email to a client and then press send; only to find out that it never sent.
Time is wasted. Some "insert" links work, while others don't.
I understand that "user error" can be the case on some occasions, however, if it works on certain days and not on others...its the system.
Allison
- Industry: Photography
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 11/2/2022
I have MORE THAN 17 reason I love 17 hats!
I've been using 17hats for more than 5 years. It has keep my business looking professional and has kept me organized and on track. I don't miss a thing thanks to the reminders, the calendar and dashboard. I love the easy of templates and how simply I can set up a scheduling option for my clients.
Pros
I love that this CRM literally has everything you would need to run a small business. The client database, bookkeeping, scheduler, invoicing, and calendar are the features I use the most. I love how organized I am thanks to 17 hats.
Cons
I am not missing anything, it's my favorite software and I use it multiple times a day.
Alternatives Considered
HoneyBookReasons for Switching to 17hats
The price and ease of use. I got very used to working with 17hats and now any other software seems to have so many unnecessary options.
Rozalind
- Industry: Photography
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
3
4
Reviewed on 8/3/2022
Great CRM but not my favourite
I was with them for years and it was good! Loved their invoicing, loved the price, loved how easy it was to set up and change things but I wished that it had a bit more personal flair that you could add. Being a creative it's so nice to be able to customize price lists and portals a bit more.
Pros
being from Canada I loved that the invoices could be split up to have some items charging GST and some items charging both pst and gst within an invoice. Was my absolute favourite part of the CRM! I also liked how easy it was to set up
Cons
It was a little clunky looking to clients and the client portal wasn't as beautiful as others I've tried.
