--- description: Review of QuickMetrix Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: QuickMetrix | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Social Media Management Tools](/directory/1666/social-media/software) > [QuickMetrix](/software/403921/quickmetrix) # QuickMetrix Canonical: https://www.softwareadvice.ie/software/403921/quickmetrix Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/403921/quickmetrix?page=2) > QuickMetrix allows you to create a unified view of your consumers and listen and respond to their concerns and queries in real time all from a single platform. Become a consumer-centric brand by streamlining your operations from one multi-featured interface. Features include - - Social Listening - Crisis Management - Competition Tracking - Campaign Analysis - Customer Service, - ORM and Ticketing System - Influencer Management > > Verdict: Rated **4.8/5** by 11 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 11 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Lighthouse Technologies ## Commercial Context - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Available Countries**: India ## Features - Benchmarking - Brand Tracking - CRM - Campaign Analytics - Campaign Management - Campaign Scheduling - Customer Engagement - Customer Experience Management - Customer Feedback - Customisable Reports - Dashboard - Engagement Tracking - Hashtag Tracking - Keyword Tracking - Media Monitoring - Monitoring - Post Scheduling - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) ## Category - [Social Media Management Tools](https://www.softwareadvice.ie/directory/1666/social-media/software) ## Related Categories - [Social Media Management Tools](https://www.softwareadvice.ie/directory/1666/social-media/software) - [Social Media Monitoring Software](https://www.softwareadvice.ie/directory/4221/social-media-monitoring/software) - [Social Media Marketing Tools](https://www.softwareadvice.ie/directory/3905/social-media-marketing/software) - [Customer Experience Software](https://www.softwareadvice.ie/directory/4574/customer-experience/software) - [Social Media Analytics Tools](https://www.softwareadvice.ie/directory/3525/social-media-analytics-tools/software) ## Alternatives 1. 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[Experience.com](https://www.softwareadvice.ie/software/113604/xmp) — 4.7/5 (89 reviews) ## Reviews ### "Comprehensive, Real-Time ORM Tool with Fantastic Customer Support" — 5.0/5 > **Ashish** | *8 September 2026* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: The real-time notification system helps track multi-brand mentions across social media and blogs, enabling immediate response to negative comments before they escalate into larger reputation issues. > > **Cons**: While the default interface is simple and clean, advanced power users looking for highly complex, multi-layered widget customization may find the UI layout somewhat fixed. > > QuickMetrix delivers a robust, all-in-one solution for ORM and social listening. It significantly saves time by automating brand monitoring, standardizing ticket routing for customer support, and providing clear sentiment reports. It is a strong, reliable platform for marketing and customer service teams aiming to streamline response workflows and maintain a proactive online presence. ----- ### "QucikMetrix One Stop shop for all your ORM needs" — 4.0/5 > **Ashvin** | *22 September 2026* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: Its a one stop shop for all your ORM needs. The ticketing and reports tool is really great. The help provided during any issue is quick. > > **Cons**: Ticketing tool is awesome. Social listening becomes easy. Keeping a tab on the tickets and monitor the work done by my peers helps me to focus on ther aspects of team development > > QucikMetix has really helped us to get all our social media platform under one roof. The CRM has definitely helped us reply to querries faster and the followups have now become effortless. Having said that the reports can also be customised too. ----- ### "QuickMetrix is very useful ORM tool as compared with others. Customer support team is very quick." — 4.0/5 > **Saikrupa** | *14 March 2023* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: Mentions listening abilityEmail ticketing systemQuick customer support team > > **Cons**: Need more scope for product customization. ----- ### "Excellent ORM and Listening Tool" — 5.0/5 > **Archit** | *22 September 2026* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: I’ve been using QuickMetrix across 3–4 clients and overall it’s been a pretty good experience. \*\*Customer Support:\*\* Responsive and helpful, especially when setting up custom requirements or resolving issues. \*\*Ease of Use:\*\* Fairly intuitive once you get familiar with the platform. Some advanced configurations take a little getting used to, but the overall workflow is simple. \*\*Customer Reviews \& Social Media:\*\* One of the stronger areas. It brings reviews, social conversations and ORM into one place, making it much easier to track customer concerns and escalations. \*\*Dashboarding \& Reporting:\*\* Good visibility into sentiment, conversation volume, sources and trends. Reporting saves quite a bit of manual effort, although more customisation options would be welcome. Overall, a reliable platform for agencies and brands managing multiple accounts. There’s definitely room to make a few workflows more seamless, but the core functionality is solid and practical. > > **Cons**: Nothing at the moment. Any specific requirements from client's end or from our end have been incorporated by the team. > > Fantastic. Using it for 4 clients right now and all them are happy with it. Similarly my team has been praising the platform as well. ----- ### "A Trusted Partner for Our Social Media Journey" — 5.0/5 > **Arpan** | *11 September 2026* | Banking | Recommendation rating: 10.0/10 > > **Pros**: The biggest strength of QuickMetrix is its reliable platform and highly responsive support team. We have been associated with QuickMetrix for a long time, and whenever we raise an issue or share a requirement, the team is always quick to understand the concern and work towards a resolution. They are approachable, proactive and always willing to go the extra mile to help. > > **Cons**: Nothing significant to highlight as of now. The team has consistently been giving their best in terms of service and support. They are receptive to feedback and continuously work towards improving the overall experience. > > Our overall experience with QuickMetrix has been very positive. We have been using the platform for a long time, and it has become an important part of our social media operations. The platform helps us manage a high volume of customer interactions efficiently, while the support team ensures that any concerns are addressed promptly. What stands out most is their ownership, responsiveness and willingness to help. Whenever we face an issue, the team is always ready to listen, understand the requirement and work towards fixing it. The consistent support and service have made our association with QuickMetrix a great experience. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/403921/quickmetrix?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/403921/quickmetrix) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data