--- description: Review of Ivanti Neurons for ITSM Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Ivanti Neurons for ITSM | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Service Desk Software](/directory/4256/service-desk/software) > [Ivanti Neurons for ITSM](/software/405089/ivanti-neurons-for-itsm) # Ivanti Neurons for ITSM Canonical: https://www.softwareadvice.ie/software/405089/ivanti-neurons-for-itsm Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/405089/ivanti-neurons-for-itsm?page=2) > Gain enterprise-capable, end-to-end service management capabilities throughout the service delivery lifecycle, from request capture to remediation. Automated workflows eliminate costly manual processes while making operations more efficient, compliant and secure. Whether you’re looking for an IT helpdesk / support ticket solution or need to perform more advanced service management processes, the modular design of Ivanti Neurons for ITSM is packaged to deploy quickly and scale easily to adapt as your requirements grow. Are you just getting started? Ivanti Neurons for ITSM offers an easy-to-use incident management system for dealing with inbound tickets and requests from any channel making your IT helpdesk more efficient, and its users more productive and happier. At an intermediate stage of your service management journey? As your IT needs, mature, you can benefit from additional capabilities that'll help you handle IT changes quickly and efficiently, ensuring high service quality and efficiency for your overall IT operations. However, if you have more complex IT operations then you’ll have more comprehensive maturity needs. Get the visibility and insights you need on IT assets and their relationships to further improve service delivery and value achieved from your investments in hardware, software and cloud assets. The most sophisticated IT operations can benefit from Ivanti Neurons for ITSM, offering advanced maturity solutions that deliver “Shift Left” outcomes, automation and AI that can proactively detect and remediate issues before they become user or organization-impacting events, truly transforming and delivering better employee experiences. > > Verdict: Rated **3.9/5** by 15 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.9/5** | 15 Reviews | | Ease of Use | 3.6/5 | Based on overall reviews | | Customer Support | 3.9/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Ivanti - **Founded**: 2002 ## Commercial Context - **Pricing Details**: Contact Ivanti for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish - **Available Countries**: Afghanistan, Algeria, Angola, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belgium, Benin, Bhutan, Botswana, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic and 110 more ## Features - Analytics - CMDB - Change Management - IT Asset Management - Incident Management - Knowledge Base Management - Self Service Portal - Service Level Agreement (SLA) Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Service Desk Software](https://www.softwareadvice.ie/directory/4256/service-desk/software) ## Related Categories - [Service Desk Software](https://www.softwareadvice.ie/directory/4256/service-desk/software) - [IT Ticketing Systems](https://www.softwareadvice.ie/directory/1630/it-ticketing/software) - [Consulting CRM Software](https://www.softwareadvice.ie/directory/3837/consulting/software) - [Information Technology Service Management (ITSM) Tools](https://www.softwareadvice.ie/directory/4296/itsm/software) - [Manufacturing CRM Software](https://www.softwareadvice.ie/directory/3825/manufacturing/software) ## Alternatives 1. [ManageEngine Endpoint Central](https://www.softwareadvice.ie/software/117339/manageengine-endpoint-central) — 4.6/5 (1485 reviews) 2. [ServiceNow](https://www.softwareadvice.ie/software/27432/service-now) — 4.5/5 (344 reviews) 3. [Freshservice](https://www.softwareadvice.ie/software/436317/freshservice) — 4.5/5 (685 reviews) 4. [SysAid](https://www.softwareadvice.ie/software/158389/sysaid-it-crm) — 4.5/5 (511 reviews) 5. [TeamDynamix](https://www.softwareadvice.ie/software/65333/teamdynamix) — 4.4/5 (150 reviews) ## Reviews ### "Simple to use remote support tool" — 4.0/5 > **Marko** | *31 March 2021* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: Reliable and simple to use tool for remote access and support, it offers extended device information > > **Cons**: Not able to send windows shortcuts, not able to send sound. > > I have been using LanDesk parallel with Citrix for one of the customers which my team supports and I’ve found it easy to use. I’m comparing it to Citrix because it is quite similar to it both in user interface, tools and functionalities. But LanDesk offers a more broader information range about the device you are remoting to. Since my team is supporting Self Checkout registers that is often useful when I need to check the hardware information, BIOS version, network information and other useful stuff. It offers shortcut injections and file transfer. All in all, it satisfy the needs of my team when it comes to remote support. ----- ### "Ivanti Neurons for ITSM" — 5.0/5 > **Verified Reviewer** | *25 September 2025* | Hospital & Health Care | Recommendation rating: 7.0/10 > > **Pros**: I like the edge intelligence and neurons bots, it helps to automate our workflows and security management > > **Cons**: I think at the start there was a lot to process, but once you start setting stuff up it flows nicely ----- ### "Landesk is a decent ticketing solution" — 3.0/5 > **Matt** | *28 July 2021* | Food & Beverages | Recommendation rating: 6.0/10 > > **Pros**: I like that you can have multiple databases synced together. > > **Cons**: Remote tool doesn't always work well. Wish the ticket search was better. ----- ### "Exploring Best software Asset Management" — 5.0/5 > **Shankar** | *5 February 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: User Interface and support they provide is top quality. > > **Cons**: Pricing is too high and its not easy to customize my Dashboard. Third party integration is not supported. > > My Overall Experience is best ever solution to manage our assets. This tool is used to manage my endpoints and all other applications. ----- ### "Highly customisable and easy to use" — 5.0/5 > **Verified Reviewer** | *23 August 2022* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: Highly customisable system, can be adjusted to smallest details if needed. Powerfull workflow designer, connected with Quick Actions can solve almost all needs of business processes not only in IT domain, bu whole company. > > **Cons**: Some features looks like "last minute" build, or integrated from other tools, mobile self service still needs improvements. > > Service management with many of SLA's are well served by Ivanti Neurons. With some additional configurations and integrations with our own systems accounting and reporting is easy. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/405089/ivanti-neurons-for-itsm?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/405089/ivanti-neurons-for-itsm) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data