About Bench
Bench pricing
Bench does not have a free version but does offer a free trial. Bench paid version starts at US$249.00/month.
Alternatives to Bench
Bench Reviews
Feature rating
- Used Monthly for 2+ years
-
Review Source
Solves the Startup Book-keeping Headaches
All of my book-keeping headaches are gone!
Pros
I really like it that Bench people essentially leave me alone and they will do all the bookkeeping stuff for me. It is not my forte, so it is great and done at much lower price point than hiring a firm. The web interface is great and pretty much you upload your expense receipts and they will take care of it.
Cons
Occasionally the bank statement transfers stops, then takes a bit of trial and errors for it to work, only happens perhaps once a year or so. No biggie, but could improve it.
Response from Bench
Hi Manabu - Thank you for your kind words! We're thrilled to be able to ease the headache of bookkeeping for you. We've passed the message on to Nadeeshi and the rest of your team, and you've made their day much brighter. - SP
- Industry: Online Media
- Company size: 2-10 Employees
- Used Weekly for 1+ year
-
Review Source
Very Happy
Pros
My Team and I are very happy with the Bench software and customer service. It's easy to use, a breeze to read, and simple to update.
Cons
The lag time to get a response from a human being is something I'm getting used to as our world is moving to the online/AI experience.
Alternatives Considered
QBankReasons for Choosing Bench
We were looking for a more simple experience, something with a personal touch by CS. Price was of course a consideration and Bench is competitive.Switched From
QBankReasons for Switching to Bench
The customer service team did a great job selling it and they've kept their promises over the course of our time. We appreciate a vendor who actually delivers what they promise and Bench does just this.Response from Bench Accounting
Wow! We're absolutely thrilled to hear that we have been able to give you piece of mind, knowing that your bookkeeping is in great hands! It's also amazing to hear that your team has been professional, friendly and knowledgable. Thank you for sharing and for being with us, Shannon!
- Industry: Accounting
- Company size: Self Employed
- Used Monthly for 2+ years
-
Review Source
After happily using Bench for almost 2 years, I DONT recommend it at all
I saw many articles about bad experiences with Bench before I decided to work with them. I also saw dozens of good reviews about them. I didn't mind bad ones and thought it won't happen to me. But it happened.
Let's talk about the service and value I got; It's just bookkeeping software with a guy sitting in front of it. They consistently put my expenses in the wrong category. I had to check all the transactions manually every time. I did this with Xero for less than $40/mo. All transactions from my bank account are automatically imported to Xero and I just need to check once a month. No value here.
I didn't mind paying +$200/mo more for the same result since we had no problem with them. I also felt more secure since there is someone on the line. They offered me to file my taxes for an additional fee. I agreed. They filed franchise and corporate taxes for 2020. Everything was smooth and simple. I decided to extend my subscription for another year.
Last month, in the middle of tax season, I received an email saying that they will not file my taxes since I am a US non-resident. I respectfully understand that they made some decisions regarding their services. I am totally ok with it, but I should be informed about this in advance.
But informing me a few weeks before the deadline, in the middle of tax season, when it's impossible to find an available CPA is a selfish attitude that shows they don't care about their clients.
Pros
Standard features that all bookkeeping apps have. Syncs my bank transactions to the app. Saves time.
Cons
Service. I paid more only to have a human backed bookkeeping service to file my taxes. But it didn't happen.
Response from Bench Accounting
Thank you Arsen for sharing your experience with us. We sincerely regret to hear that this has been your experience with us, as we aim to provide accurate and open communications with our clients. A member of our Client Success Team has reached out to discuss your concerns, and we have passed this review to our Bench Tax team for further review.
- Industry: Information Technology & Services
- Company size: 2-10 Employees
- Used Weekly for 1-5 months
-
Review Source
Clean
Our overall experience has been that Bench is personable, intuitative, and user-friendly.
Pros
What we like most about Bench is their level of customer service. From setup to now, the team has been here with us and is extremely easy to reach out to. Beyond this, the interface is very clean, quick to load.
Cons
There are some accounts that can't be automated, but we understand this. That aside, we would like to see Bench expand and offer more all-in-one service beyond book-keeping and tax returns or make any partners more accessible (virtual CFO, CPAs would be great).
Alternatives Considered
FreshBooksReasons for Choosing Bench
We switched away from QuickBooks mainly to give our bookkeeper an out, though we were also looking for a tool that offered easier access and further automation/connection to other tools we use in our operations.Switched From
QuickBooks Desktop EnterpriseReasons for Switching to Bench
We considered several products, most of which I can't seem to find in the product selector on Capterra but I don't see that to be too relevant here. The point would be that we selected Bench mainly because our largest need was for a bookkeeping solution from a company with both a quality product and quality service, able to offer a demo of sorts, and flexibility. Bench.co offered us all of this.Response from Bench Accounting
Hi Dez! Thank you so much for your kind review. We also appreciate the feedback! Wishing you all the best.
- Industry: Retail
- Company size: 2-10 Employees
- Used Weekly for 1-5 months
-
Review Source
Excellent Book Keeping Software For Running Your Business
Understanding the financial health of our business has been critical in making decisions both long and short term. Bench helped free up the minimal time that we as business owners have and spend more of that time focusing on our business, which has been very helpful.
Pros
It was great to see a breakdown of all three financial statements for our business, both from a macro and micro perspective. Being able to pull up accounts and see specific transactions from desktop and on the go through mobile was indispensable in running a healthy business and planning for the future. The messaging system was prompt and efficient for keeping in touch with our book keepers and account manager with any pressing questions. They were always very professional and did high quality work. Any questions or concerns with categorization and interpreting information were answered well.
Cons
I think it would be helpful to expand the software to allow for the dropping of all receipts into our account in order to have a one stop location for accessing and printing receipts for accounting and tax purposes. We were informed that only high ticket items needed receipts, and so we ended up using other third party software to track mileage and keep track of receipts.
Alternatives Considered
XeroReasons for Choosing Bench
They were not able to provide adequate book keeping services, due to complicated books.Reasons for Switching to Bench
Recommendations from online users, Youtubers, and a good first hand experience from the beginning while switching over to Bench.Response from Bench Accounting
Hi, Jonathan. Thanks so much for sharing your kind review! We also appreciate you taking the time to share your feedback. We have shared this to the appropriate teams.
Related categories
- Architectural Accounting Software
- Mobile Accounting Apps
- Media & Newspaper Accounting Software
- Online Accounting Software
- Engineering Accounting Software
- CPA Accounting Software
- Accounting Software for Consultants
- Hotel & Hospitality Accounting Software
- Restaurant Accounting Software
- Legal Accounting Software
