About Bench

Bench is the online bookkeeping platform for small business owners. Each month, Bench automatically gathers transaction data from all connected business accounts. Then, a dedicated team of bookkeepers ensures books are tax-ready. With books up-to-date, users can access the Bench iPhone or desktop app to monitor cash-flow and financial health with intuitive expense reports, income statements, and more. Users can also send the Bench team a text in the message feed, and they respond within one business day. And at tax time, Bench delivers a package with everything needed to get filed.
Bench Software - Pulse dashboard
Bench Software - Profit and loss
Bench Software - Income statement
Bench Software - Transaction sync
Bench Software - Transaction sync continued
Bench Software - Pulse dashboard - thumbnail
Bench Software - Profit and loss - thumbnail
Bench Software - Income statement - thumbnail
Bench Software - Transaction sync - thumbnail
Bench Software - Transaction sync continued - thumbnail

Bench pricing

Bench does not have a free version but does offer a free trial. Bench paid version starts at US$249.00/month.

Starting Price:
US$249.00/month
Free Version:
No
Free trial:
Yes

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Bench Reviews

Feature rating

Value for Money
4.4
Functionality
4.5
Ease of Use
4.7
Customer Support
4.7
5 reviews of 295 View all reviews
Chris
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/10/2020

Love Bench!

Bench is the easiest way to manage our books online. It's been a huge time and money saver over the last few years.

Pros

I've been using Bench for years now and it's so simple to see and manage my books. When something isn't categorized correctly, I add a comment and it's moved over to the right one. It's been great and easy to use.

Cons

The monthly income statements are behind often. I have to ask to get them on time. I wish it integrated with Quickbooks as my CPA can easily manipulate the data for reports.

Alternatives Considered

QuickBooks Desktop Enterprise

Reasons for Choosing Bench

The accountant was slow and took forever to make small updates.

Reasons for Switching to Bench

I didn't want to do the work!

Response from Bench Accounting

Thanks, Chris! We appreciate you taking the time to share your experience and feedback. We've passed your comments to your team as well! Wishing you all the best.

Replied 12/11/2020
Byron
  • Industry: Law Practice
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/2/2020

Bench is great

My accounting was solved using bench, literally it's set it and forget it, these guys are top notch and make your life easy.

Pros

Incredibly supportive staff, intuitive friendly user-interface, provided year end tax portfolio that I could easily give to my CPA. Bench is just fantastic, I can't say enough good things about the way they have handled my accounts for the past 3 years, highly recommend. If you're a professional, this is for you.

Cons

The only con here is that I didn't switch sooner.

Response from Bench Accounting

Thank you so much Byron for your kind words! We are so happy to be working with you.

Replied 26/2/2020
Marie
  • Industry: Photography
  • Company size: Self Employed
  • Used for 1+ year
  • Review Source
Value for Money
2
Features
5
Ease of Use
5
Customer Support
3

2
Reviewed on 23/7/2020

Bench dropped the ball & gave me a partial refund.

I tested Bench out at the end of 2019 and then hired them for my entire 2020 books. In the beginning, they were on top of things. Then, mid-summer they dropped the ball. My account got passed to another team, and they didn't even touch my books for months. It was a mess. I reached out to customer service and they did give me 2 months of a refund, because the customer service rep (who was very kind & courteous) saw what I saw. In December, I requested for my bookkeeper to fix some miscategorized transactions and later asked, "Hey were those fixed?" She said she fixed them, which was a blatant lie!

On top of all of that, it took them about TWO MONTHS to do my final end of year books that I could pass onto my CPA. I was told they were uploaded, but then they weren't there when I looked for them. I had to request, "Please upload them again." They apologized and did so right away, but by the time I saw them, thank goodness for the COVID extension, because I literally didn't have my deliverables from Bench until April 2020. My filings would have been late.

Pros

Bench is easy to use and navigate. In the beginning, they were fantastic at answering questions I had to help understand how my bookkeeping was being handled. That's about the only good thing I have to say.

Cons

I spent more time dealing with Bench all year long than when I was doing my own bookkeeping on a simple spreadsheet. I expected a learning curve in the beginning. They promised it would get easier "as we learn about your business and transactions," but I found month after month that the same transactions got flagged needing my input. Then, when I did thorough checks on my books, I found several transactions not in the right category. The other thing I didn't like was that my bank constantly needed to be reconnected. I truly felt like I spent more time handling Bench than I would've spend just doing my own bookkeeping.

Alternatives Considered

QuickBooks Desktop Enterprise

Reasons for Choosing Bench

I thought having a real person handle my bookkeeping would be faster than doing it myself.

Reasons for Switching to Bench

I chose Bench, because I was hearing good things about them from Ash Ambirge of the Middle Finger Project whom I adore & trust. I liked the idea of a real person on my books, not software I had to manage.
Jesse
  • Industry: Architecture & Planning
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
2
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 12/6/2023

Good Quality; Probably too Much for a Smaller Company

I like the product, but am unsure of the value for smaller firms with fewer expenses.

Pros

I like the ease of use. There is a lot of info that is consolidated well, and the customer service is quick.

Cons

Overall the service works well, but for a small company with relatively few expenses, the $300/mo pricing is a bit steep. I feel that a tiered rate based on expense quantities would be valuable to smaller companies wishing to offload the accounting work, but can't justify the cost.

Response from Bench Accounting

Thank you for your feedback. We strive to offer competitive pricing to reflect the value of the services we provide, including access to a dedicated team of in-house bookkeepers and our proprietary software that automates many bookkeeping tasks.
Most recently, we launched Real-Time Data from your connected financial accounts. This means you get a snapshot view of all your money in and money-out, out whenever you need it, even before your books are closed, allowing you to focus on what's most important - focusing on your business.

Replied 22/6/2023
Heidi
  • Industry: Law Practice
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/6/2020

Great product, worth the cost for peace of mind

Pros

I like that it's easy to use, comes in a user-friendly format, and simplifies accounting for me. It's dummy-proof! I'm mostly looking forward to an easier tax season with this software.

Cons

It's a little expensive for a one-person office, so I wish there were more tiers in pricing. But I like the product and will continue to use it, and understand that it costs money for a good product.

Response from Bench Accounting

Hi Heidi! Thanks so much for the kind words. If you ever feel that your average monthly expenses have decreased, we can always conduct a pricing review to see if you fall into another pricing tier. All the best!

Replied 12/8/2020

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