About Bench

Bench is the online bookkeeping platform for small business owners. Each month, Bench automatically gathers transaction data from all connected business accounts. Then, a dedicated team of bookkeepers ensures books are tax-ready. With books up-to-date, users can access the Bench iPhone or desktop app to monitor cash-flow and financial health with intuitive expense reports, income statements, and more. Users can also send the Bench team a text in the message feed, and they respond within one business day. And at tax time, Bench delivers a package with everything needed to get filed.
Bench Software - Pulse dashboard
Bench Software - Profit and loss
Bench Software - Income statement
Bench Software - Transaction sync
Bench Software - Transaction sync continued
Bench Software - Pulse dashboard - thumbnail
Bench Software - Profit and loss - thumbnail
Bench Software - Income statement - thumbnail
Bench Software - Transaction sync - thumbnail
Bench Software - Transaction sync continued - thumbnail

Bench pricing

Bench does not have a free version but does offer a free trial. Bench paid version starts at US$249.00/month.

Starting Price:
US$249.00/month
Free Version:
No
Free trial:
Yes

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FreshBooks

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Bench Reviews

Feature rating

Value for Money
4.5
Functionality
4.6
Ease of Use
4.7
Customer Support
4.8
5 reviews of 276 View all reviews
Chris
  • Industry: Telecommunications
  • Company size: 11-50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/10/2020

Love Bench!

Bench is the easiest way to manage our books online. It's been a huge time and money saver over the last few years.

Pros

I've been using Bench for years now and it's so simple to see and manage my books. When something isn't categorized correctly, I add a comment and it's moved over to the right one. It's been great and easy to use.

Cons

The monthly income statements are behind often. I have to ask to get them on time. I wish it integrated with Quickbooks as my CPA can easily manipulate the data for reports.

Alternatives Considered

QuickBooks Desktop Enterprise

Reasons for Choosing Bench

The accountant was slow and took forever to make small updates.

Reasons for Switching to Bench

I didn't want to do the work!

Response from Bench Accounting

Thanks, Chris! We appreciate you taking the time to share your experience and feedback. We've passed your comments to your team as well! Wishing you all the best.

Replied 12/11/2020
Guy
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 6/7/2021

Life and Business Changing

In the wake of COVID I left the agency I was at to do my own agency. While I had my business as a side-agency for a number of years and applications like Freshbooks and then Quickbooks Self-Employed helped me manage things I dreaded tax season and all the work I needed to do every year.

During COVID I had to get my business up and going, get clients, execute projects, and get things done. I had zero time for managing my books. When the end of the year came up I dreaded the work that was ahead of me with several big projects in progress. Then, through the service I use to pay my contractors, I found out about Bench and it has changed my business AND my life.

Bench took 15 months' worth of books that needed to be done and assigned them to a "catch-up" accountant. He went through everything, classified all my expenses, and had a simple way to ask me to review anything they need clarification on. They pulled difficult things to deal with like my processing fees from Stripe and instantly accounted for them. On top of that, having an honest to goodness accountant and accounting team to know how to PROPERLY set up a Chart of Accounts and classify expenses was game-changing. This service easily pays for itself in the time it saves me and the peace of mind it gives me.

Pros

- An accounting team to get me on track.
- Tax resources with their Bench Tax service.
- A beautiful interface that is easy to understand and use.
- Superb customer service with timely replies to any questions you have.
- An easy way to review anything your team needs clarification on, I rarely spend more than 5 minutes a month classifying expenses for them.
- EXPERTISE, Bench isn't just software to do your books, THEY are doing your books, understand small businesses and bring accounting expertise at a very affordable price.
- Completed my taxes easily and reduced my tax burden, it was the most painless tax process I've had in years.

Cons

- Communication early in Bench Tax could be improved but I mostly put this on me for being behind.
- Having a separate signon for Bench Tax is a bit of a pain but not a big deal.

Response from Bench Accounting

We appreciate you taking the time to share this positive experience with us, Guy! We're so happy to hear that the Bench platform, the expertise of your bookkeeping team, and timely client support have taken the burden of bookkeeping and tax filing off of your plate. Thank you for being with Bench, Guy!

Replied 8/7/2021
Michael
  • Industry: Professional Training & Coaching
  • Company size: 2-10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 5/8/2022

Its easy and worth it.

The sales and onboarding team was amazing. [SENSITIVE CONTENT] is a champion.

Pros

Reconciliation and ongoing communication through the chat is priceless. The teams are fast and handling things in real time is valuable to the process.

Cons

I'd hoped my monthly statements would be pulled automatically once I linked my accounts.

Response from Bench Accounting

Hi Michael, we're so happy to hear you had such a great experience with our sales and onboarding team! I'll be sure to pass it along to the team, I know they will be thrilled! We're excited to keep providing the support you need so you can continue to grow your businesses.

Replied 18/8/2022
Alex
  • Industry: Food & Beverages
  • Company size: 2-10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
4
Customer Support
3

2
Reviewed on 12/9/2022

Not what I expected and would not buy again.

Pros

Like having access to an accountant and tax accountant

Cons

Not timely, not adaptable to my business needs, makes assumptions that I would expect form software not form humans.

Response from Bench Accounting

Hi Alex, thank you for taking the time to bring this to our attention. We sincerely regret to hear that this has been your experience with us, as we aim to provide accurate and timely financials. A member of our Client Success team has reached out to discuss your concerns, and we have passed this review to your bookkeeping team for further review.

Replied 22/9/2022
Molly
  • Industry: Alternative Medicine
  • Company size: Self Employed
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
2
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/9/2022

Costly

Pros

Seamless and effective. Takes the responsibility off my to do’s list

Cons

I feel it’s very expensive for what it is, especially since is pretty automated after the first few months

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