--- description: Review of ACE Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ACE | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Debt Collection Software](/directory/4514/debt-collection/software) > [ACE](/software/40627/webar) # ACE Canonical: https://www.softwareadvice.ie/software/40627/webar Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.ie/software/40627/webar?page=2) > Formerly WebAR, ACE is a cloud-based, open-API debt collection platform for collection agencies, attorneys, property managers, healthcare providers and government agencies. This debt-based platform facilitates account bundling (common debtor), custom payment plans, processes automation, judgment tracking, custom screen layouts, unlimited phone numbers/addresses, unlimited note field space, custom forms, open-office custom letter templates, infinitely expandable database, spread posting, report automation, trust accounting, data mapping, SQL reporting and numerous integrated third-party technologies (payment processing, dialers, email, text messaging, voicemail drops, letters and data enrichment). Included in the solution: open API; application and database server infrastructure; inherited, high data security/infrastructure compliance certifications (SOC, PCI, HIPAA, ISO, FedRAMP, etc.); real-time, multi-site data backups; document storage and real-time backups; business analytics; comprehensive change logs; customer service; monthly updates and software upgrades; and proprietary consumer negotiation avatar (virtual agent collector). > > Verdict: Rated **4.5/5** by 140 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 140 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: InterProse - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$975.00 - **Pricing model**: Per Feature - **Pricing Details**: ACE does not require user licenses. Users are added/removed by admin. Monthly rate includes real-time data backups, document storage and backups, customer support, monthly platform updates/upgrades, third-party audit certifications (SOC, PCI, PENTEST), AWS infrastructure and associated inherited data security, and more than we can list in this little box. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Bahamas, Canada, United States ## Features - API - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Auto-Dialer - Automated Notices - Automated Scheduling - Borrower Management - Business Process Automation - Call Recording - Callback Scheduling - Client Management - Collection Agencies - Commission Management - Compliance Management - Contact Management - Credit Card Processing - Credit Reporting - Customisable Reports ## Integrations (6 total) - Amazon Aurora - LiveVox - Nuvei - PaymentVision - REPAY - TCN ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Debt Collection Software](https://www.softwareadvice.ie/directory/4514/debt-collection/software) ## Alternatives 1. [Gaviti](https://www.softwareadvice.ie/software/435124/gaviti) — 4.5/5 (91 reviews) 2. [DebtView](https://www.softwareadvice.ie/software/274717/debtview) — 4.4/5 (21 reviews) 3. [Moonflow](https://www.softwareadvice.ie/software/417517/moonflow) — 4.8/5 (26 reviews) 4. [Collect\!](https://www.softwareadvice.ie/software/54085/collect) — 4.7/5 (70 reviews) 5. [Fintech Market Core System](https://www.softwareadvice.ie/software/418908/fintech-market-core-system) — 5.0/5 (8 reviews) ## Reviews ### "Terrible" — 1.0/5 > **Troy** | *14 April 2016* > > I could not be any more disgusted with this company and some of their employees. First off, what we saw in the demo was NOT active after we signed their contract and we were told we would have to "upgrade". Their President Matthew apparently does not care about his customers or his reviews, more of a "do what you want, we don't care" mentality. Their tech agent Kyle Nelson is unprofessional and takes most concerns and complaints as a joke. Their software works when they want it to work and we had issue after issue. Their software is not user friendly and in my opinion is not collection friendly. More than 70% of the time we had issues logging in, setting up clients and never had the ability to run reports. Buyers Beware, they will make you feel like you and only you matter until you sign the agreement. I would never recommend these people to anyone. ----- ### "Great product, Great Service" — 4.0/5 > **Tyson** | *5 June 2012* > > **Pros**: Webar has created services that have increased revenue and decreased time. The best of both worlds. The \#1 Pro is the automated payments system allows my debtors to login and make partial payments, payment in-full or simply dispute their account. It automatically updates the account applies the payment and/or updates all credit bureau reporting. The ability to customize the flow of accounts myself and not having to pay to have custom programming has allowed me to make changes to how I work accounts without having to pay outstanding bills to get it done Clients love the fact that they can add accounts themselves and they don't even realize they are saving my agency money. Clients can also login to view their accounts and many times answer their own questions without calling our office. > > **Cons**: The only bad thing, which really isn't a bad thing is I have to set time aside to actually contact my client to build the personal relationship, because they really never have a reason to call... > > Service is top notch and the techs are knowledgeable of the industry so they understand what you need and they get it done right the first time. Highly recommend this company ----- ### "When it is working it is great, when it doesn't it is a nightmare." — 3.0/5 > **Leon** | *6 September 2017* | Recommendation rating: 3.0/10 > > **Pros**: The automation when it is working properly. > > **Cons**: We have been running WebAR for 4 years this Fall. I would say between years 2-3 we saw a definite fall off in customer support. Recently beginning this year, they have addressed this concern by hiring on additional staff and the turnaround although still in its infancy is greatly noticeable. Previously I would have to track and follow up with support as they would not keep me in the loop with updates or questions regarding my issues. This year has been a complete 180. Responses are timely, informative, and helpful. I rate customer support as a 3 because of the average of poor service in the past, but if this trend continues it would easily be a 5. ----- ### "Great modern, browser-based collection software platform" — 5.0/5 > **Michael** | *7 November 2023* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: The configurability and ability to integrate via API. > > **Cons**: Data migration and mapping from other systems can be tedious. ----- ### "WebAR review" — 4.0/5 > **Sandy** | *8 August 2019* | Government Relations | Recommendation rating: 9.0/10 > > **Pros**: Very user friendly. Can be customized to meet our needs. Very good customer service. Love the work lists, as we did not have with our previous product. > > **Cons**: It is more of a third party collection tool, and we are not a third party collection agency. > > Customer service is great. 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