---
description: Review of Infradesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
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title: Infradesk | Reviews, Pricing & Demos - SoftwareAdvice IE
---

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# Infradesk

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> The Infradesk Service Desk is a comprehensive solution designed to streamline ticket management, IT asset management, project tracking, cost center monitoring, and internal communication. It offers a complete suite of tools to optimize workflows and enhance operational efficiency across various sectors.

At its core, Infradesk provides a robust ticket management system that allows for seamless tracking and resolution of service requests. It enables real-time updates and alerts through a dedicated mobile app, ensuring that users stay informed about ticket status changes on-the-go. Additionally, the system's IT asset management capabilities offer complete visibility and control over an organization's hardware and software assets, facilitating maintenance, warranty tracking, and cost optimization.

Infradesk's versatility extends to project management, where users can create and assign tasks, estimate completion timelines, and monitor progress. The integrated cost center module allows for granular tracking of expenses across different departments or projects. Furthermore, the built-in chat functionality fosters seamless internal communication, facilitating collaboration and information sharing among team members.
> 
> Verdict: Rated **5.0/5** by 17 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 17 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.9/5 | Based on overall reviews |
| Features | 4.9/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Infradesk

## Commercial Context

- **Starting Price**: R$69.90
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Brazilian Portuguese
- **Available Countries**: Brazil

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Analytics
- Asset Tracking
- Assignment Management
- Automated Routing
- Calendar Management
- Chat/Messaging
- Collaboration Tools
- Contract/License Management
- Customisable Forms
- Customizable Fields
- Dashboard
- Data Import/Export
- Data Visualisation
- Deadline Management
- Drag & Drop

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software)
- [IT Asset Management Software](https://www.softwareadvice.ie/directory/1888/it-asset-management/software)
- [Service Desk Software](https://www.softwareadvice.ie/directory/4256/service-desk/software)
- [IT Service Software](https://www.softwareadvice.ie/directory/4207/it-service/software)
- [Task Management Software](https://www.softwareadvice.ie/directory/1412/task-management/software)

## Alternatives

1. [Freshservice](https://www.softwareadvice.ie/software/436317/freshservice) — 4.5/5 (685 reviews)
2. [JIRA Service Management](https://www.softwareadvice.ie/software/116349/jira-service-management) — 4.5/5 (763 reviews)
3. [TeamDynamix](https://www.softwareadvice.ie/software/65333/teamdynamix) — 4.4/5 (150 reviews)
4. [Alloy Navigator](https://www.softwareadvice.ie/software/57082/alloy-navigator) — 4.5/5 (64 reviews)
5. [ManageEngine ServiceDesk Plus](https://www.softwareadvice.ie/software/360387/manageengine-servicedesk-plus) — 4.4/5 (227 reviews)

## Reviews

### "Great" — 5.0/5

> **Edinaldo** | *24 May 2023* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: Of all the facets of infra, the best is functionality and user interaction.
> 
> **Cons**: Not applicable, as infradesk is a powerful tool.

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### "Ferramenta de alta qualidade, excelente para organizar todos os processos da empresa\!" — 5.0/5

> **Cassila Lais** | *2 May 2023* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: consigo saber exatamente o diagnóstico do que faço e como resolver.
> 
> **Cons**: Eu gostei de tudo, até o momento o infradesk está em disparado em relação a outras ferramentas.
> 
> Suporte excelente, sempre à disposição e como é simples acessar e começar a usar\!

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### "Software muito completo, o Infradesk revolucionou nosso suporte de TI." — 5.0/5

> **Michael** | *11 May 2023* | Internet | Recommendation rating: 10.0/10
> 
> **Pros**: O Infradesk descarta a necessidade de utilizar softwares externos, oferecendo alguns recursos como "Agenda" e "Gerenciamento de Projetos" dentro do próprio sistema.
> 
> **Cons**: Não encontramos problemas relevantes ao ponto de citar aqui. A equipe do Infradesk está sempre de prontidão para solucionar os problemas que surgem no dia a dia.
> 
> Extremamente positiva. A equipe do Infradesk sempre atende nossas necessidades e estão sempre atualizando a ferramenta e lançando recursos novos. Parceria fundamental para o sucesso do nosso time.

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### "Avaliação de qualidade Infradesk" — 5.0/5

> **Adriano** | *6 May 2023* | Market Research | Recommendation rating: 10.0/10
> 
> **Pros**: Sistema muito intuitivo, Fácil implementação, organiza as tarefas diárias, amplia e organiza a comunicação entre os setores, Rápido, Ágil, e de baixo custo, ferramenta completa para gerenciamento de tarefas chamados e equipamentos
> 
> **Cons**: Sistema poderia trazer mais opções de relatórios e mais opções de dashboard, trazer a possibilidade de comparativos de gráficos por período de analise.
> 
> Implantamos o Infradesk na empresa no intuito de controlar os chamados para área de TI, e fomos ajudando a melhorar a ferramenta e ampliamos para todas as áreas da empresa, hoje é possível realizar os lançamentos de despesas através do Infradesk com aprovação e controle orçamentário, além de suas funções originais, aperfeiçoando assim o fluxo interno e a comunicação entre ares.

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### "Help Desk Top" — 5.0/5

> **Maicon** | *6 May 2023* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Facilidade, agilidade, visões das solicitações
> 
> **Cons**: O design do sistema é um pouco antogo, poderia ser customizavel tambem cada tipo de cliente
> 
> A experiencia no geral é otima

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/407102/infradesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/help-desk/infradesk-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/407102/infradesk> |
| en-GB | <https://www.softwareadvice.co.uk/software/407102/infradesk> |
| en-IE | <https://www.softwareadvice.ie/software/407102/infradesk> |
| en-NZ | <https://www.softwareadvice.co.nz/software/407102/infradesk> |

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