About OnPay

OnPay is a cloud-based payroll solution that helps small businesses automate tax filing and payment workflows. Key features include employee self-onboarding, new hire reporting, automated payroll taxations and scheduled pay runs. OnPay provides an employee portal for updating information, onboarding and accessing past pay stubs and tax forms. Businesses can track their employees’ PTO, vacation and sick leaves. The solution provides a document vault for storing contracts and employee notes. It offers integration with third-party applications like Xero, QuickBooks, Guideline, Vestwell, and more. Another employee management feature offered by OnPay is 401(k) planning that helps employees plan for their retirement. The solution manages compliance, deductions and investment portfolios for users. It also allows employees to access their pay stubs and W2 forms online. OnPay offers services on a monthly subscription basis that includes support via phone and through an online knowledge base.
OnPay Software - Includes all tax filings
OnPay Software - A full set of HR tools
OnPay Software - Hourly and salaried wages
OnPay Software - Easy PTO approvals
OnPay Software - Automated onboarding
OnPay Software - Includes all tax filings - thumbnail
OnPay Software - A full set of HR tools - thumbnail
OnPay Software - Hourly and salaried wages - thumbnail
OnPay Software - Easy PTO approvals - thumbnail
OnPay Software - Automated onboarding - thumbnail

OnPay pricing

OnPay does not have a free version but does offer a free trial. OnPay paid version starts at US$40.00/month.

Starting Price:
US$40.00/month
Free Version:
No
Free trial:
Yes

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OnPay Reviews

Feature rating

Value for Money
4.9
Functionality
4.7
Ease of Use
4.8
Customer Support
4.8
5 reviews of 399 View all reviews
Lisa
  • Industry: Financial Services
  • Company size: 11-50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/3/2020

Great Payroll System

Great tool that is affordable and easy to use!

Pros

What I like most about OnPay is how easy it is to use the tool. I do not have a payroll background and I was able to figure out how to process payroll with getting frustrated. It's very intuitive and easy to use. I also like that chat functionality. They respond instantly and are incredibly knowledgeable/helpful.

Cons

I wish we could integrate it with our HRIS platform so I wouldn't have to switch between 2 different systems to process payroll (401k contributions and approve non-exempt time cards, etc.)

Alternatives Considered

Gusto

Reasons for Choosing OnPay

Paychex is a cumbersome tool that was out-dated and not intuitive. The customer service was also not very helpful and non-responsive.

Switched From

Paychex Flex

Reasons for Switching to OnPay

CFO liked OnPay's cost and functionality better than Gusto.
David
  • Industry: Accounting
  • Company size: 2-10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 9/11/2021

Our go-to payroll software!

Pros

The best part about Onpay for us, is not only the ease of use, but the ability to set up Onpay so it maps to Quickbooks Online, so we don't have to make any adjustments later. Also, we are super thankful for Onpay's support as they are always super friendly and make sure any payroll challenges we have are resolved.

Also, we really like the liabilities always balance. We struggled with other software, mainly quickbooks, where there are always odd amounts of payroll liabilities hanging in the account all the time.

Cons

We have an accountant dashboard, and we can't see our invoices directly, we have them sent to us each month. Billing isn't wonky or anything, we just don't have open access to the billing from our side. If it was the client's billing account, their billing activity shows up for them.

Reasons for Choosing OnPay

Mainly because of the flexibility to map items into QBO, and to get the type of reporting we needed. Onpay allows us to handle both smaller clients with a few employees and larger clients with many employees. And, has minimal upkeep... run payroll, it syncs, and we're good.

Reasons for Switching to OnPay

Because Onpay did what we needed it to regarding mapping accounts, classes, locations, etc in a variety of ways. And has great support.
Brent
  • Industry: Recreational Facilities & Services
  • Company size: 11-50 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 23/8/2022

Reliable Low Cost Option for Business of 10-50 Employees

Great experience so far over our first 2-3 months. Would definitely recommend.

Pros

It is very simple and straight forward. Pricing seems fair. Customer support always helpful and responsive.

Cons

The reporting section could be a bit more robust allowing for export of full YTD or by-date range detail rather than simply on a per paycheck basis.

Lowell
  • Industry: Consumer Services
  • Company size: 2-10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
2
Customer Support
1

2
Reviewed on 27/1/2021

Product is "meh", Customer Support is subpar.

On-boarding was great while in the actual software. A day later I received a support e-mail welcoming me to OnPay and asked me a few questions to understand how I was going to use the product and help me get up and running faster. Nowhere in that e-mail did it state a response was required and if I didn't respond I would forfeit the capability of direct deposit. I have since attempted to get that capability via support ticket no less than 5 times to never get a response from OnPay.

The software usability is ok. I don't find it as user friendly as it could be. Simple things like a getting a payroll summary after the fact seem impossible. I can get check reprints but once I exit out of the payroll run I cannot seem to get that PDF of the payroll summary. I spent an hour one evening looking to no avail.

The dashboard is "meh". Customization is almost non-existent. There is stuff there I'd like to remove but can't and stuff I want there that isn't available.

For on-boarding a new employee... you can create a task to have the employee complete the I9 online and have a supervisor review it. However, I still have been unable to find that I9 to review it. If the employee loses or deletes their invite, you have to delete the invite and recreate it.. you can't simply resend the invite. Sometime I suffer from OCD and if the employee misspells a street name or is inconsistent in capitalization you can't correct it or you delete all the W4 data the employee typed in.

Pros

I was able to get up in running and execute an actual payroll in less than an hour. No two to three week, multi-step jump hooping process like competitors (Wagepoint, for example.)

Cons

The customer support is awful. I send e-mail after e-mail to their customer support addresses and never get a response. When I finally get a hold of someone they say they have no record of getting my e-mails. Yet when I respond to their e-mails they get them just fine. The last time they opened a ticket on their side I asked them to look into why I could not open tickets via e-mail. Absolutely no response.

At the end of December they sent an e-mail asking me how likely I was to recommend OnPay. On a scale of 0 to 10, I gave them 0. The prompted to me as to why. My response was that they never respond to my support requests. At the end of the form they stated someone would investigate and get in touch with me shortly. A few moments later I received a blank/empty support ticket. I thought "finally, we'll get this fixed." A week passed.. the two... So I responded to the blank support ticket asking for an update. Nothing.

Alternatives Considered

Gusto and Wagepoint

Reasons for Switching to OnPay

Mostly cost. I didn't trial Gusto because of the cost. Wagepoint's on-boarding process was beyond ridiculous. After three weeks of jumping through hoop after hoop and tried OnPay and was up and running in an hour. Cost was also a factor after I did the math based on bi-weekly payroll.

Response from OnPay

Hi Lowell. We're sorry you haven't gotten the support you need from us. Someone from our team will be reaching out shortly to make sure all your questions are answered. If you need help sooner, we're always here during business hours: 877-328-6505.

Replied 1/2/2021
Myron
  • Industry: Religious Institutions
  • Company size: 2-10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/6/2022

The best payroll service available!

We've had state tax issues that OnPay has navigated us through, and every issue we've had, they've quickly replied and resolved the matter.

Pros

OnPay is easy to use, and our employees love how easy they can manage their profiles.

Cons

The only thing we wish that OnPay did was automatically deduct payroll. Other than that, it's an excellent product, with outstanding customer service.

Alternatives Considered

PayPal and Paycom

Reasons for Choosing OnPay

The lack of customer service, and the extremely high costs.

Switched From

Paychex Flex

Reasons for Switching to OnPay

OnPay offered us the most comprehensive package, and they've proven themselves time and again with customer service.

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