Rippling

Pros

For a remote team it is a live saver when it comes to payroll and devices management.

Cons

I will be nitpicking here but the UI on mobile can be better.

Alternatives Considered

Reasons for Switching to Rippling

Pros

Rippling has allowed our company to be much more efficient with our onboarding and offboarding processes. We now have workflows set up in Rippling that assign tasks to different team members as part of the onboarding and offboarding process. This has helped keep our team more organized and allowed them to be more efficient.

We have also been able to eliminate a lot of paper processes by moving onto Rippling. All of our onboarding documents are now completed electronically, which includes the I-9. In addition, all time off requests are submitted through Rippling as opposed to a paper time off requests with our previous system.

We also recently went made an investment in the Rippling spend app. We are very pleased with how well this has worked out for our company. Our administrative time has decreased significantly and we have better visibility into credit card transactions that are made by our card holders.

Overall, Rippling has been a great investment. It has allowed us to move towards a fully remote work environment. Our documentation is much stronger and stored in one central repository.

Cons

I really can't speak to any specific areas of Rippling that have been problematic for our team.

Alternatives Considered

Reasons for Choosing Rippling

Switched From

Reasons for Switching to Rippling

Pros

Their sales team and customer service was helpful in the initial stages when they were soliciting our business. After that, things went downhill.

Cons

We've used Rippling since 2022 as an all-in-one HR and Payroll provider platform and it's been a nightmare. Their payroll system does not allow for the most basic exemptions based on certain qualifications and they've charged us over $2,000 in fees for missing tax agency accounts that we never needed to set up in the first place. We've been fighting for more than 6 months to resolve it and keep hitting a brick wall of AI response and closed cases with no actual resolution. Their customer service is abysmal once they have your money and a contract. They've also been mining our employee's profiles to soliciting their personal emails for sales pitches. Stay away.

Alternatives Considered

Reasons for Choosing Rippling

Switched From

Reasons for Switching to Rippling

Pros

Easy to use
Smooth implementation
Lots of integrations with other programs

Cons

Cost can add up quickly when adding the various features

Alternatives Considered

Reasons for Choosing Rippling

Switched From

Reasons for Switching to Rippling

Pros

As an HR Generalist, Rippling has revolutionized the way I work and manage our business. It has reduced the basic rate of "human error", increased and streamlined all onboarding procedures from first step to last, improved our overall compliance in both the fields of Accounting and Human Resource. It has given our employees an all-in-one platform where they have agency to regulate their benefits, understand their wages, easily make changes during QLE's and give them the confidence to understand their benefits, equity shares, offers and payroll. Rippling integrates into Culture Amp (our Employee Engagement software) and SLACK - But the ease of use and ease of implementation is what I like most.

Cons

Rippling needs to help foreshadow possible issues and help educate their admins so they can stop problems before they start.

Alternatives Considered

Reasons for Switching to Rippling

Pros

- Fast user experience.
- Quick access and single sign-on to Benefits, HSA, 401k account.
- Ability to split up the paycheck into 2 different bank accounts.

Cons

Accessing Benefits section from phone is challenging. I had to turn the phone to the side to be able to read it otherwise all the data is merged when holding vertically.

Pros

Their product offering affords much more customization that other PEO's that we visited with. Their client portal is also much more intuitive than any other solution we looked at.

Cons

I haven't ran into anything that has not been great at this point.

Alternatives Considered

Reasons for Choosing Rippling

Reasons for Switching to Rippling

Pros

Initially I loved that everything was connected in the HRIS which would made it very complete, take away a lot of admin work and it was pretty intuitive to use. It really seemed to be an all-in-one solution.

Cons

The whole onboarding process was an absolute disaster. Bug after bug and for every country a different onboarding manager (sometimes multiple if you also include EoR - contacts changing without being informed). In the end we were communicating with 8 (!!) different people.

Pros

Ease of use as a member of the people operations team, onboarding, benefits, etc. time has been cut by more than half.

Cons

After joining PEO, you need to reach out to solve simple issues that you could have previously solved by yourself, they are quite responsive and you can get someone on a zoom within minutes however.

Pros

Ease of use, ability to quickly navigate through the different tabs/links

Cons

I do not have any cons regarding Rippling

Pros

Our team is fully remote and has both employees on a payroll, and international contractors. With Rippling, we're able to every contract and payment in one single platform.
Setup is quite quick, more or less 1 hour, and the customer care rep who guided us made it very simple and clear.
They have a great customer care team, always available to help with doubts (which you'll have, especially if you don't use it daily. There's a lot of features)
Cost is very competitive, it was cheaper than other international hiring platforms. Do negotiate.

Cons

The setup is not the easiest, I'd have struggled to do it alone. But the guided onboarding is great and the reps very helpful and available.
International payment has a quite high fee for each payment $-$, which is 20$ for each payment.

Alternatives Considered

Reasons for Switching to Rippling

Pros

It is intuitive to use, has a good feature set, and functions very reliably. It sees to be a very solid program. It was a great improvement over other software my employer used in the past.

Cons

This may be unique to my employer's implementation, but I have often had to log in, authenticate to the main program, then log in again to see a specific app.

Pros

The ease of use. Makes it so much easier to clock in than ever before

Cons

The thing I like least is not being able to login on my phone. ( not a rippling thing its my company not letting us)

Pros

It is an easy way to manage both W2 employees and 1099 contractors. You can keep track of their hours, make payments, share benefits with employees, have all the required HR documentation for compliance.

Its interface is also fantastic for both administrators and users.

Cons

If the main administrator is not available, there is no way to approve any changes in the 401k roll over process and Rippling cannot help a lot with this.

Alternatives Considered

Reasons for Switching to Rippling

Pros

- Employee onboarding was fully digital/remote and very seamless
- Integration with learning management systems, like for harassment prevention training, was nice and easy to complete.
- Managing pay and benefits from the employee perspective is very intuitive.
- Review cycles are also a nice feature to formalize employee/management reviews and cadences.

Cons

In performance reviews, after that review cycle was done, I did get lost once trying to find the completed reviews. I eventually found it, but that UI wasn't as intuitive as the rest of the experience in Rippling.

Pros

The support team and response time has been incredible.

Cons

N/A - they have provided nothing but a superb experience.

Pros

The easy navigation while using rippling and efficiency. Definitely a product that will help keep track of payroll, scheduling, etc.

Cons

There is not a thing I have not liked so far.

Pros

My most liked features include:
Consolidates disparate information in one place
Allows easy access to payroll for both admin and employees
Simple, streamlined access to benefits

Cons

Areas for Improvement:
Single sign on could be improved
PTO platform could be more intuitive
Better push notification system

Pros

The platform, firstly, is very aesthetically appealing. The paystub illustrations are super cute!
The platform is user-friendly, well designed, easy to understand, well-organized, intuitive.
Color usage is good and conducive to a good user experience.
Everything is laid out well and I always feel like I can find what I need. Plenty of resources to try to troubleshoot any issues or confusions on my own.

Cons

Sometimes updates lag in Rippling. I may still be asked to perform a task in Rippling that I have already done and it will be on my homepage like an eyesore–and even might prevent me from using needed features because the update I made within my Account hasn't taken. Seems like a glitch thing.

For example, I might update my insurance information in my Account, but Rippling might still be saying I haven't and I'll have a task on my homepage telling me to do my insurance stuff.

Pros

It is a very intuitive and straightforward tool, which helps me to avoid the hassle of "switching" from one different tool to a different one and checking in different platforms information that I need.

Cons

There is an opportunity area related to AI, where the user could type/say (for instance) "hey, I would like to know, given my yearly accrual, and if I take x amount of vacation days in November, if I would have the right to request x amount of vacation days in November", or calculations that the user still does by hand based on the information provided by Rippling.

Pros

It tracks all minutes, and gives you exact.

Cons

No Cons from my part. I would said that "why my previous companies I work with, didn't discover Rippling"

Pros

Easily accessible from the app or from my device on my browser.

Expenses and receipt submittal are quick and smooth.

It has many customizable capabilities.

Cons

The Dashboard is a bit confusing on how it is categorized

Pros

I like how many things Rippling can take care of that you don't want to be worrying about finding separate products for and integrating them while you're trying to run a small business.

Cons

Its greatest strength is also what puts me off a bit. Because it does so much you are placing a great deal of trust in it. We had a few outages in the year I used it which meant we lost access to our cloud environments temporarily which was a huge problem. I think some care needs to be taken to have some redundancy around Rippling if you are going to make use of many of its features!

Pros

Very easy to use, you can split your received money into more than 1 bank account, you receive your money in your local currency with great exchange rates that are done automatically.

Cons

You may not use bank accounts from different countries to receive part of the money there and part in your local bank account.

Pros

It's hr modules is so exemplary and straightforward for seamless running of operations.

Cons

Great for human resources management and got no complaints.

Pros

Rippling stands out for its seamless integration of HR, payroll, and IT systems, making employee management incredibly efficient. The intuitive interface and automation features save time and reduce errors.

Cons

Rippling can be overwhelming initially due to its wide range of features, and some advanced customizations require a learning curve.

Pros

Rippling has a nice clean interface. It took me some time to get used to it, but now whenever I need to approve timecards or check PTO balance, it's smooth and easy.

Cons

I don't love having to switch between Admin account and Employee account, and I used to always get confused between the Time & Attendance and Time Off sections, before I remembered to look for the icon versus the first word.

Pros

User friendly interface, comprehensive HR management features, ability to automate processes, centralized platform for payroll, hiring, and benefits, and its strong global payroll capabilities, making it easy to manage employees across different locations; all while providing a smooth and intuitive experience for both administrators and employees.

Cons

Sometimes it has poor customer support, a complex onboarding process, limited third-party integrations, a slow mobile app, issues with bugs that can expose sensitive information like employee compensation, aggressive sales tactics, and concerns about the platform not always functioning as expected, particularly when it comes to complex HR needs

Pros

Access to multiple apps

1. Pay

2. Org chart

3. Hiring

4. Reviews

5. Leaves

6. Employee-related documents

7. Personal details

Cons

Nothing so far - i am enjoying it. I dont think it lacks anything

Pros

Rippling is always adapting and enhancing their products. They have a full suite of solutions and a support team available to offer guidance. I have been very impressed with their tooling and how their products have scaled with us as our business has grown from 100 employees to over 400.

Cons

Rippling has many integrations; however, most third parties are only one-way, which creates some limitations. Additionally, one vendor that we wish Rippling would build an API with is Sparrow - this has been on the wish list for several years. It appears adding new integrations is not high on Rippling's roadmap at this time. As such, be sure to confirm what integrations are available and if they are 360 or 180 connections, before purchasing so that you have the right expectations going into it.

Alternatives Considered

Reasons for Switching to Rippling

Pros

Rippling is an easy platform to use that has a user-friendly interface which helps in navigation. It is also an all-in-one platform that enables HR and Payroll Solutions. It has Automated HR solution. It has a responsive customer support team.

Cons

Rippling is okay and has no problems or issues.

Pros

I love to use rippling as it is very user friendly, it can be access through phone, tablet, laptop and PC, and it holds most information about our company.

Cons

To be honest, there is nothing I can say bad towards rippling.

Pros

We moved to Rippling because of the incredible depth of features across the HR employee lifecycle. Previously, we had separate tools for HRIS, performance management. This was incredibly expensive and cumbersome to run standalone tools. With Rippling, we consolidated our entire people stack into one which empowers us to increase efficiency, reduce cost and manage everything from one place.

Cons

Rippling is not the most beautiful UX/UI and can be a little jarring. We used Lattice before Rippling and the UX was beautiful. This, of course, isn't the most important thing but it was noticeable.

Pros

Very easy UI with intuitive workflow making it easy to onboard employees and manage tasks.Furthermore,it combines HR, Payroll and benefits in one place.

Cons

For the past 2years I have not encountered any challenge.

Pros

Rippling automates workflow such as employee management, human resources, payroll, IT provisioning and benefits administration in one place.

Cons

The problem is me since I have not yet explored all the features on Rippling.

Pros

It is easy and very intuitive to the end user.

Cons

When I enter my "exit" time, I have to do this after the time, even if it's only a minute off. I would like a rule of rounding of 5-15 minutes. Example, if I log in at the end of my day at 2:28PM for an end time of 2:30PM because I'm not going to do any more work in two minutes, it would be nice to enter 2:30PM whereas now I have to remember to log back in after 2:30PM to "sign out" for the day.

The only other criticism would be when I am approving time cards, one on the last day of the pay period Rippling takes me to the first day of the next pay cycle. Also there seems to be a lag in when I approve a person's time card and when the system registers the person's time card has been approved.

Pros

I've been using Rippling for our HR and payroll needs for quite some time now, and I must say, it's truly a best-in-class product. The platform offers an extensive range of features that streamline our HR processes effortlessly. From onboarding new employees to managing benefits and payroll, Rippling has simplified every aspect of our human resource management.

One of the standout features of Rippling is its intuitive interface. Navigating through the platform is a breeze, and setting up new processes is incredibly straightforward. The automation capabilities have saved us countless hours of manual work, allowing us to focus on more strategic tasks.

Cons

Rippling excels in functionality and usability, there is room for improvement when it comes to customer support. There have been instances where we've encountered issues or had questions that required assistance, and the response time from the support team was not as prompt as we would have liked. Additionally, the resolution of some issues took longer than expected, causing minor disruptions to our operations.

Despite this drawback, Rippling remains our go-to solution for HR and payroll management due to its unparalleled feature set and ease of use. I would highly recommend it to any business looking to streamline their HR processes, with the caveat that they may encounter some challenges with customer support responsiveness.

Alternatives Considered

Switched From

Pros

Integrates with nearly every core system we have for our employees, and makes it incredibly simple to provision and deprovision licenses as part of onboarding and offboarding.

Cons

The transition from our MDM provider to theirs was a bit strained. Took months longer than everything else.

Pros

It's easy to use and it's incredibly convenient.

Cons

Not much visibility when it comes to seeing my colleagues annual leave.

Pros

Our company uses Rippling for managing Medical, Dental, Insurance, and other benefits. Enrollment flow is easy to use in the module without any specific domain knowledge. Clear and concise page-wise flow makes it easy to handle and move from one page to another. Signing the documents is easy as you can electronically sign them.

Cons

Lack of integration of AI in its module and video for each module before enrollment and tasks.

Pros

It is user friendly and very customizable.
You can create custom fields for nearly everything you need.

Cons

The travel spend platform needs improvement. It has been freezing on our employees when they upload receipts. However, Rippling has been great about taking the necessary steps to fix this.

Pros

What I really like about Ripley was the ability to be able to track the employee location when they clocked in we kept them all honest

Cons

Sometimes it would go down and we’re having issues clocking them in so in the background we had to clock them in manually

Pros

The tech stack and features are awesome compaired to others.

Cons

Price increases ever year and list price has increase 25% in two years. The only reason we would leave is pricing, which this year came very close.

Alternatives Considered

Reasons for Choosing Rippling

Switched From

Reasons for Switching to Rippling

Pros

The ease of getting paid. Making sure my employee get their training done and paperwork signed.

Cons

I don’t have anything bad to say about rippling.

Pros

I liked leaving Rippling the most. I've used Paycom, ADP, QuickBooks payroll, none of whom are known to be easy and I would recommend all of them over this software. I did appreciate the email reminders for payroll, but that was it.

Cons

Onboarding. I was treated like a fool who didn't know what a payroll period ending date vs a check date was. The constant pop ups on login. The confusing user interface and poor reports. The horrible customer service.

Alternatives Considered

Reasons for Choosing Rippling

Switched From

Reasons for Switching to Rippling

Pros

very easy to use with many available add-ons to help with tracking, onboarding, payroll, time tracking and more

Cons

some difficulty customizing time off options for salaried vs hourly employees

Pros

i like the fact that i can see all my assigned employees time sheets

Cons

it would be helpfull to have some sort of GPS tracking at least at time of clocking in and clocking out. Its not necessary thats GPS be ON the entire time an employee is clocked in as that really DRAINS the battery.

Alternatives Considered

Reasons for Switching to Rippling

Pros

I like how Rippling provides fast and smooth payments from working remotely. It made things so much easier because I don't have to struggle with anything, which gave me peace of mind, allowing me to be comfortable doing my job.

Cons

What I liked least about Rippling is that sometimes the email notification about payment arrives either before the funds reach my bank or long after I’ve already received them. However, it’s not really a big issue, and overall, I have nothing to complain about.

Pros

I love everything about Rippling, all the different features and how easy it is to use

Cons

Wish it was a little cheaper for a Rippling member to help set up rather than paying for help vs free for on your own

Pros

Easy and flexible management. ability to self learn what i need to do on the app

Cons

i dont have any complaints honestly this app is so much better then all the apps ive used working for companies.