--- description: Review of ChannelReply Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ChannelReply | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [ChannelReply](/software/411769/channelreply) # ChannelReply Canonical: https://www.softwareadvice.ie/software/411769/channelreply Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/411769/channelreply?page=2) > ChannelReply is a cloud-based help desk solution that helps small to large businesses manage customer service via triggers, canned responses, feedback requests and more. ChannelReply connects all of your eCommerce stores to a single helpdesk so that your customer support team can view order data and answer questions on one simple screen. Increase visibility on your customer support tickets and save countless hours by creating automated replies, business rules, and custom-built filters. Be customer-obsessed and create net promoters. Get started by simply integrating all of your stores to your favorite helpdesk. > > Verdict: Rated **4.9/5** by 18 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 18 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Threecolts ## Commercial Context - **Starting Price**: US$39.00 - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: Unlimited users. Unlimited marketplaces. Unlimited stores. No credit card required. Free 14-day trial. 30-day money-back guarantee. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, American Samoa, Andorra, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Bermuda and 153 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Automated Routing - Customer Database - Customizable Fields - Data Import/Export - Email Management - Email Templates - Knowledge Base Management - Macros/Templated Responses - Multi-Channel Communication - Prioritisation - Real-Time Notifications - Self Service Portal - Third-Party Integrations - Ticket Management - Workflow Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software) ## Related Categories - [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software) - [CRM Systems](https://www.softwareadvice.ie/directory/4153/crm/software) ## Alternatives 1. 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[Odoo](https://www.softwareadvice.ie/software/77019/odoo-pos) — 4.2/5 (1294 reviews) ## Reviews ### "One of the best dashboard for managing ecommerce from multiple marketplaces" — 5.0/5 > **Verified Reviewer** | *21 December 2022* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: I like the most that their UI is quite intuitive and provides me with a birds-eye view of all customer tickets from different channels like Shopify, amazon, eBay, etc. It provides high-level detail on the first page, like order Id, status, address, price, and issue description.I can drill down on each issue and view other details like screenshots, callouts, etc. I do not need to go to different channels and manage my orders and their related issues, I can just hook everything up with ChannelReply.Excellent product. > > **Cons**: So far no major con identified. I liked how easy it is to use and integrate. However, it would be helpful if they could provide some details about how secure my data is with them, especially because all my marketplaces will be connected with them. > > The overall experience was smooth and quick to do. 100% recommended product. ----- ### "Great Product, Awesome Service" — 5.0/5 > **David** | *6 April 2022* | Retail | Recommendation rating: 10.0/10 > > **Pros**: One of the most reliable things about ChannelReply is that it works and works well\! But the best part is their customer service, Replies quickly (even given our time differences), Efficiently and effectively deals with issues and gets us back to service ASAP. > > **Cons**: They don't offer yet offer the other marketplaces we use as ID much prefer to use Channel Reply for these too\! > > Managing eBay and Amazon as A team is so chaotic without channel reply, We've been able to streamline our customer service in Zendesk and increase our efficiencies and provide even better service. ----- ### "Streamline Customer Communications for all Critical Marketplaces" — 5.0/5 > **Alan** | *5 April 2022* | Consumer Goods | Recommendation rating: 8.0/10 > > **Pros**: Able to integrate with helpdesk software so that all communications from marketplaces come to one place. > > **Cons**: Pricing is a bit expensive for the lowest tier. ----- ### "Indispensable for Ecommerce Customer Experience" — 5.0/5 > **Bryan** | *2 February 2022* | Consumer Electronics | Recommendation rating: 10.0/10 > > **Pros**: ChannelReply requires no thought. Set it up, and it runs in the background. I log in to Channel Reply every few months to check on new features and that is it. We use ChannelReply to route eBay and BackMarket to our Zendesk account and it works flawlessly at a very low price. > > **Cons**: Nothing. The software works as intended. > > I've used ChannelReply across two multi-million dollar ecommerce businesses and our Customer Experience strategy could not be implemented without it. ----- ### "No complaints\!" — 5.0/5 > **Mia** | *5 April 2022* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Overall, this is the second time I implement Channel Reply and everything is seamless and easy to use. > > **Cons**: I think an onboarding with a customer service rep would be beneficial for new clients > > Overall, I've had a great experience. Easy to set up and customer service is great\! ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/411769/channelreply?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/411769/channelreply) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data