--- description: Review of Blackbaud CRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Blackbaud CRM | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Charity CRM Systems](/directory/4788/nonprofit-crm-software/software) > [Blackbaud CRM](/software/414308/blackbaud-crm) # Blackbaud CRM Canonical: https://www.softwareadvice.ie/software/414308/blackbaud-crm Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/414308/blackbaud-crm?page=2) > Blackbaud Enterprise Fundraising CRM is a purpose-built cloud solution designed to help enterprise nonprofit, healthcare, and higher education organizations increase fundraising performance with greater precision and efficiency. By unifying complex constituent data with embedded analytics and emerging AI capabilities, the platform enables teams to identify high-value opportunities, prioritize engagement, and act on insights faster. Integrated intelligence— including AI-powered summaries, recommendations, and data-driven segmentation—helps fundraisers personalize outreach at scale, strengthen donor relationships, and accelerate pipeline growth, while maintaining the security, flexibility, and control required for large, mission-critical operations. > > Verdict: Rated **3.5/5** by 51 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.5/5** | 51 Reviews | | Ease of Use | 3.1/5 | Based on overall reviews | | Customer Support | 3.4/5 | Based on overall reviews | | Value for Money | 2.9/5 | Based on overall reviews | | Features | 3.5/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Blackbaud - **Location**: Charleston, US - **Founded**: 1981 ## Commercial Context - **Pricing Details**: To learn more about flexible pricing plans for Blackbaud CRM, please contact or chat with a live representative. - **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Canada, United Kingdom, United States ## Features - ACH Payment Processing - CRM - Communication Management - Contact Management - Donation Tracking - Donor Management - Email Marketing - Engagement Tracking - Event Management - For Nonprofits - Fundraising Management - Grant Management - Member Database - Membership Management - Reporting & Statistics - Social Media Integration - Volunteer Management - Website Management - Workflow Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Charity CRM Systems](https://www.softwareadvice.ie/directory/4788/nonprofit-crm-software/software) ## Related Categories - [Charity CRM Systems](https://www.softwareadvice.ie/directory/4788/nonprofit-crm-software/software) - [Campaign Management Software](https://www.softwareadvice.ie/directory/2878/campaign-management/software) - [Charity Software](https://www.softwareadvice.ie/directory/4280/nonprofit/software) - [Fundraising & Donor Management Software](https://www.softwareadvice.ie/directory/417/fundraising-software/software) - [Fundraising Software](https://www.softwareadvice.ie/directory/1543/online-fundraising-platforms/software) ## Alternatives 1. [DonorPerfect](https://www.softwareadvice.ie/software/389956/donorperfect) — 4.5/5 (1471 reviews) 2. [Donorbox](https://www.softwareadvice.ie/software/380685/donorbox) — 4.8/5 (625 reviews) 3. [Bloomerang](https://www.softwareadvice.ie/software/2973/bloomerang) — 4.7/5 (1287 reviews) 4. [DonorSnap](https://www.softwareadvice.ie/software/2048/donorsnap) — 4.6/5 (414 reviews) 5. [Neon CRM](https://www.softwareadvice.ie/software/3122/neoncrm) — 4.3/5 (620 reviews) ## Reviews ### "Keep Your Donors In Line" — 5.0/5 > **Paul** | *31 December 2018* | Environmental Services | Recommendation rating: 7.0/10 > > **Pros**: Excellent donor management and donation tracking. > > **Cons**: The vast amount of features can be difficult to learn. > > Excellent\! It was brought efficiency to the office. ----- ### "Blackbaud is the gold standard" — 5.0/5 > **CORINNE** | *5 November 2019* | Nonprofit Organisation Management | Recommendation rating: 10.0/10 > > **Pros**: We used this software at a previous organization that I worked at. Blackbaud has an incredible amount of reporting functionality. You can manipulate data any way you can imagine. Now that I have worked with other donor databases, I've come to appreciate in an even deeper way how much functionality Blackbaud's programs have. > > **Cons**: It takes a fair amount of experience and training to get the most out of the software, just because it can do SO much\! It is fairly user friendly for the basics, but when you are doing advanced query building and importing large amounts of data, you are going to need some technical assistance. But, they are pretty good about providing it. > > Overall, Blackbaud CRM is the gold standard for non profit fundraising software. It is expensive, but if your organization is large enough to afford it AND if you take the time and resources to train your employees to get the most out of it, you will gain tremendous insight into your donors and constituents. ----- ### "SAVE YOUR MONEY\!" — 1.0/5 > **Lisa** | *7 August 2024* | Nonprofit Organisation Management | Recommendation rating: 0.0/10 > > **Pros**: The best part was the ability to create recurring entries. That is, until it was taken away with the switch to web only use. With over 200 recurring entries every month, it's a drain on my time and energy. > > **Cons**: Customer support is the WORST. They must hire random people off the street. In three years, I think I talked to one person who knew anything about accounting. And don't get me started on pricing - a 25% increase after the initial contract, which was supposed to convert to an annual fee, but they are claiming it's a 3-year. Nobody in my organization signed a three year contract. Not when their software is NOT the best for small organizations. > > During the initial presentation, they bragged about how useful they are for small non-profits. LIES\! In the three years of use, I became farther and farther behind. Our contract started in May but we didn't even start using it until October. So much training was needed, and I'm relatively smart when it comes to software, but I needed unbelievable amounts of training. This might be a good software for large organizations with a department of accounting folks, but small organizations need to run a different direction. Look at Araize, they have a fantastic product\! ----- ### "Very Robust CRM" — 4.0/5 > **Verified Reviewer** | *14 March 2019* | Nonprofit Organisation Management | Recommendation rating: 8.0/10 > > **Pros**: Easy flow in adding donors, easy flow in taking donations, pretty UI, intuitive use and workflow. Reporting functions are easy to edit and create. > > **Cons**: Licensing and customization can be pricey. If you have your own developer to improve functionality, you may not get access to test environments or else you're paying for their developer for customizations. > > One thing that stood out is that the UI is near intuitive, nice to look at and the data is well supported by a dedicated team at Blackbaud. I was able to pull reports on data quickly and easily for other users. Training is pretty seamless as far as getting users acclimated into the system. Though we didn't like the out-of-the-box functionalities, we understood that we wanted some customization, which was a bit pricey for our company. Once when we did get the essential functionalities edited, we were quite happy with the results. Customer support is great at quickly responding in helping us with issues. ----- ### "Great way to raise funds\!" — 4.0/5 > **Verified Reviewer** | *18 December 2018* | Nonprofit Organisation Management | Recommendation rating: 8.0/10 > > **Pros**: This software is designed for nonprofits and the the features are incredibly helpful in maintaining and recording information about our constituents. > > **Cons**: Some of Blackbaud's systems look dated and you have to upgrade (more $) for a 2018 look. However, the functionality is efficient and effective. The cost is also a bit high as compared to other cloud-based CRMs. > > We are tracking our constituents and raising money by building relationships. We could not do that without this system. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/414308/blackbaud-crm?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/414308/blackbaud-crm) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data