4.4
Overall rating
Reviews

4.4
Overall rating
Reviews

About GoCanvas

GoCanvas is a cloud-based mobile business management system suitable for field service companies, including electrical, HVAC, pest control and plumbing. The solution is designed to work on any smartphone or tablet and can also be accessed on Windows computer via Windows app. GoCanvas offers a dispatch calendar that allows users to create and assign jobs to field operators. The form builder tool can be used to create customized service forms using drag-and-drop interface. Contact management, billing, invoicing, work order management, and scheduling are all offered as standalone options, so users can choose just one or combine applications to best fit the company’s needs. GoCanvas allows for data integration and the data auto-populates into the customized apps. This data can then be shared, and the system encrypts it using SSL grade encryption. The solution is available on a per user per month subscription and offers support via phone, email and live chat.
GoCanvas Software - GoCanvas app dashboard
GoCanvas Software - GoCanvas work order summary
GoCanvas Software - GoCanvas work order basic information
GoCanvas Software - GoCanvas form builder
GoCanvas Software - GoCanvas PDF creation
GoCanvas video
GoCanvas Software - GoCanvas app dashboard - thumbnail
GoCanvas Software - GoCanvas work order summary - thumbnail
GoCanvas Software - GoCanvas work order basic information - thumbnail
GoCanvas Software - GoCanvas form builder - thumbnail
GoCanvas Software - GoCanvas PDF creation - thumbnail

GoCanvas pricing

GoCanvas does not have a free version but does offer a free trial. GoCanvas paid version starts at US$49.00/month.

Starting Price:
US$49.00/month
Free Version:
No
Free trial:
Yes

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Browse GoCanvas Reviews

207 of 207 reviews
Sort by:
Joseph
Joseph
  • Industry: Legal Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/5/2023

Agrxis Review on GoCanvas

I rely on GoCanvas as a business owner to speed up my data collection and form submission procedures. I can easily build and customize digital forms that are catered to my particular needs thanks to the platform's user-friendly and straightforward interface. Offline data collection is a game-changer since it enables me to operate effectively even in places with poor internet. My productivity has been further increased by the connectivity with other corporate programs, like cloud storage and CRMs. Every time I've had a problem or a query, the customer support staff has been accommodating and supportive. Overall, GoCanvas has greatly streamlined my work process, saved me time, and made my data management chores much simpler. I wholeheartedly urge anyone looking for a flexible and dependable digital form solution to use it.

Pros

GoCanvas and its superb mobile form solution really blew me away. The platform gave me the freedom and capabilities to design and alter digital forms to suit my particular business requirements. I was able to develop and alter forms with great ease using the drag-and-drop form builder, which helped me save a lot of time and work. I was able to gather data even in places with little or no internet connectivity because to GoCanvas' offline capabilities, which guaranteed continuous production. My workflow was expedited by the interface with other corporate systems, like CRMs and cloud storage platforms, which also got rid of the necessity for manual data entry. I was able to make data-driven decisions because to the advanced analytics and reporting options, which gave me useful insights into form submissions and trends. The customer support team was responsive and knowledgeable, promptly addressing any questions or issues I encountered.

Cons

Although I had a good overall experience with GoCanvas, there were a few things that I found difficult. The platform's learning curve was one of the things that I had trouble with. It took me some time to properly understand all the features and functionalities offered because I was a new user. It took some trial and error to put up the forms the first time, and I had to spend more time looking into the alternatives.

Julia
  • Industry: Food & Beverages
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
3
Customer Support
3

4
Reviewed on 25/9/2024

Good, especially for multi unit management

Pros

Easy and fast functionally to change and update checklists as needed

Cons

Completely self managed, but of a learning curve on how to build and manage.

Jérôme
  • Industry: Graphic Design
  • Company size: Self Employed
  • Used Weekly for Free Trial
  • Review Source
Value for Money
3
Functionality
2
Ease of Use
4
Customer Support
2

4
Reviewed on 15/1/2025

Good tool to quick canvas designing

Pros

Easily modify and imagine your designs for app and multiple others usage

Cons

Too much simplistic options for personalized canvas

Trevor
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 28/8/2024

STAY AWAY!!! DO NOT TOUCH

Scale from 1 to 10, I would put it at a negative 2.

Pros

It's ok at what it does. Paperwork functionality is ok.

Cons

Integrations suck. Their cancellation process is a joke!! They don't give you a place to reduce seats or to cancel. Then, I got assigned to a retention specialist who reduced our seats from 15 to 3. But come to find out they didn't so I kept getting billed for 15. On top of that, I emailed for 11 days trying to cancel out the remaining 3 and geting a refund for the difference. No response from my two account managers. Completeley ghosted. Honestly, the worst experience possible!! I would not recommend this company to my worst enemy.

Robert
  • Industry: Mechanical or Industrial Engineering
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/9/2024

Great Job!

It was a pleasure to work with the team in resolving the problem. The team is very professional and showed the urgency needed to resolve the issues.

Pros

The team at GoCanvas were on top of the problem, resolving the problems quickly!

Cons

None, everything was handled quite well.

Giuseppe
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 13/6/2024

Unethical Business Practices

This is at the top of my list for unethical and unprofessional business practices i have ever seen. I think a class action suit is needed for fraud and theft practices on business owners

Pros

Canvas at the time was one of the only players but today there are many cheaper, better and user friendly options

Cons

They will not reduce your seats or cancel your subscription. you have to close basically cancel your credit card. They think because they have your data they own you

Mike
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 1/2/2024

Stay away from GoCanvas! They have no regard for the customer even a long time customer

Horrible, I was with them from there first beta test and it was good in the beginning but now is different with different management. I needed to lower the amount of users we have and they will not let us and are holding us hostage for a year because they want every last dollar from us. We were not leaving them but we had to lower our number of users and they told us to pound sand and then want us to sign another contract. What a scam.

Pros

Well I thought they were loyal to their customers but instead they just want to soak you for every dollar without regards to you as a customer.

Cons

Don't ever try and lower the number of seats or you are SOL because everytime you add a seat they up your contract and they will not let you lower anything you are stuck until the contract ends. Not even Microsoft soaks you like that.

Adrian
  • Industry: Wholesale
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
1
Customer Support
1

1
Reviewed on 20/2/2024

They are Thieves

Cons

A word of warning!!! These people are thieves!! I cancelled a subscription as it was no longer required and they continue to deduct charges from our acct and refuse to cancel our subscription! My advice, find another provider!!

Nathan
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

5
Reviewed on 31/8/2024

Great software for digital forms

Pros

Ease of use for digital forms and electronic signatures.

Cons

Having to store all the forms on a different database that was hippa compliant.

Olivia
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/10/2024

Optimis Corp Review

My overall experience has been nothing short of great.

Pros

What I like most regarding the software is how easy project management is.

Cons

There is currently nothing I dislike about GoCanvas.

Michael
  • Industry: Warehousing
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
4
Customer Support
4

4
Reviewed on 22/9/2023

Go Canvas Review

Always a good experience, easy to use.

Pros

Ease of using the system, anyone on shift has no issue following direction and completing the reports.

Cons

Sometimes slow to get into, but that is not the Canvas system causing this issue.

Verified Reviewer
  • Industry: Sports
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 7/4/2023

Great product!

Overall I like the Gocavas, its easy to design applications, its easy to use, and get it out to users.

Pros

We were looking for a method to submit inventory transactions that was easy, readily available to the user, on their mobile, that data entered can be validated and that can integrate easily to our system to reduce the time spent manually processing orders. GoCanvas was able to provide all these features.

Cons

The cons, limitation on graphics size, the reference data has to be partitioned if the file is too big, but there are work arounds, revisions to a forms change the form number so any project integrations that call that specific form number have to be updated every time.

Marty
  • Industry: Civil Engineering
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
3
Customer Support
4

4
Reviewed on 12/6/2023

It works (with quarks)

Overall, positive rating!

Pros

The mobile platform on iphone ios works.

Cons

The Data transfer speeds could be better.

Erica
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/2/2023

Formerly FESCO, now CINTAS

Good remarks from our technicians.

Pros

I personally don't use the software, I just listen to the remarks made by our technicians.

Cons

I personally don't use the software, I just listen to the remarks made by our technicians.

Randy
  • Industry: Oil & Energy
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 1/6/2021

Tablet to Old

I have used GoCanvas for about 8 years. I use it for in house inspections in the Exploration and Production of Natural gas. This meets the requirements of State tracking and OSHA tracking.

Pros

GoCanvas is a software that the user has most of the control over. You can create and customize your documents to fit your needs.

Cons

The first time use of any feature can be tricky. The pro to this con is there is always technical support. I used to like technical support better when you could pickup the phone and call rather that submitting the ticket and waiting for responses.

Troy
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Functionality
3
Ease of Use
5
Customer Support
1

5
Reviewed on 24/10/2019

Don’t buy and expect support

Friendly and helpful at the beginning and then the billing problems. Shortly thereafter support stopped. Have to wait days to get help.

Pros

Takes time to make the apps the way you want it, but can be powerful with time invested to setup. Data collection is solid. Lots of different functionality, but still needs other functions.

Cons

Submission reports are clunky and not as clean and customizable as I would like. No multi-photo uploads. Super expensive for companies wanting to scale quickly. They lock you in at rates for a year at a time and every time you grow they re-up the agreement without bulk discount rates.

If you want support, be ready to leave lots of messages and then wait days for help. You will have to figure it out on your own basically. (Google is your friend.)

Damian
  • Industry: Research
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
5
Customer Support
4

5
Reviewed on 10/12/2020

Covid App Review

Overall we would say that this has helped us in keeping track with Covid symptoms and temperatures. Did away with spreadsheets and made it very easy for end-users to report daily.

Pros

What we have found that we like the most is the ability to access this on mobile and workstations. Also, it is user friendly and very simple to use and customize to our requirements for COVID.

Cons

The software could use more granular controls on adding and removing people or changing roles and reporting to new supervisor/manager. Possibly deleting former employees as well since this data is no longer needed. Maybe also have backups of individual employees when they leave on vacation so that we can get immediate attention. Maybe also add in different alerts/notification schedules for those that work different shifts. Currently we have an alert setup for employees to submit form by 9am. The issue is that not everyone is awake and works different shifts.

David
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 13/9/2019

Easy to use

Ease of use in the office and on site with mobile forms. All I talked to in the field say it is fairly easy to use and really like it, for now they do not have to shuffle so much paperwork, it automatically shows up to fill out certain forms weekly (which is a good reminder). Fill it out, done and filed.

Pros

It is very easy to use. It takes a bit to learn how to set up documents, but once learned it gets better. I also like how we can go into a form and change a few things and it automatically updates. So when others access GoCanvas it syncs and all is up to date, right then.

Cons

Can't think of anything at this time.

Wendy
  • Industry: Nonprofit Organisation Management
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 19/9/2020

Good product

Great experience overall.

Pros

Inexpensive to start and easy to understand. I was able to use it more effectively after understanding how the app creation works. Overall, good product.

Cons

The cost to roll it out to more users is a bit off putting and having to use another backend product to get the data out easily is more expense, which again - off putting.

Liz
  • Industry: Food Production
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
0

3
Reviewed on 24/10/2018

Good for data collection but very limited reporting

Pros

I appreciate the ease of creating web forms to collect data along with the signature function. User adoption of the software is painless.

Cons

Unless you love reading through many rows of data, the reporting functionality is probably not for you. I use zapier to automate the export of my data into google sheets so that I can easily run reports. GoCanvas is costly considering it is basically a data collection tool without the ability to do even the most rudimentary analysis.

Tom
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 28/8/2019

Use it Everyday

Been very good overall. I have recommended it to some of our fellow dealers.

Pros

You customize your form very easy from the dashboard. We are presently using 12 apps that we designed. A team of 10 people are suing them everyday. No real issues, things can be changed on the fly if need be.

Cons

Nothing really. It took a little time to lean the app building. The learning curve was not very steep at all.

Anthony
  • Industry: Mining & Metals
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
0

5
Reviewed on 16/9/2019

Good Work!

We record inspections, audits, training.

Pros

Ease of using the apps
ease of building the apps
Mobile function is excellent

Cons

I am unable to get any badges, banners, or sound notifications on my iphone.

Alternatives Considered

Trello

Reasons for Switching to GoCanvas

Ease of access and reportability.
Verified Reviewer
  • Industry: Staffing & Recruiting
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
3
Customer Support
0

4
Reviewed on 5/8/2018

Easy to use mobile app for completing forms

Pros

The forms are easy to complete and scale well on any mobile device. You can capture GPS coordinates, camera information, time stamps, etc. You can implement 'if' conditions in the form editor to only display necessary information based on user selections.

Cons

The drag and drop interface of the online forms editor is cumbersome to use. For example, let's say a section of a form has a title, text box, and a dropdown field. If there are 5 sections, then each of the elements in each section have to be copied and then moved to the new sections of the form. There is no way to select the 3 elements as a group and paste them 5 times

PAUL
  • Industry: Environmental Services
  • Company size: 11–50 Employees
  • Used for 2+ years
  • Review Source
Value for Money
1
Functionality
3
Ease of Use
4
Customer Support
1

1
Reviewed on 6/8/2020

Poor communication - bad customer service: Stay away!

GoCanvas have continued to bill our credit card despite repeated instructions to close our account. Customer service seems non-existent despite numerous emails and submission requests over the past month.

I am bitterly disappointed with GoCanvas and would strongly advise anyone considering using this organisation to evaluate alternative service providers first.

Pros

At the time, we considered GoCanvas to provide value for money. We have since re-evaluated this decision and now deeply regret involving ourselves with GoCanvas.

Cons

Billing and exceptionally bad customer service.

Trent
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 21/8/2019

More efficient than paper forms

Pros

I can build an app in minutes to collect any data imaginable.

Cons

Creating PDFs seems to be cumbersome. It would be nice to have more custimizable formats for creating PDFs. Right now everything has to fit into rows and columns only.

Alternatives Considered

Flowfinity and Device Magic

Reasons for Switching to GoCanvas

Price and ease of use.
Lewis
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
3
Ease of Use
3
Customer Support
1

4
Reviewed on 13/2/2024

Contracts Customer service

When we needed to reduce down on seats they would not give us what we needed and didn't care at all about our needs and held us to contract. We are canceling the contract when it is up.
Very unprofessional.

Pros

It works for what we needed on all lines.

Cons

When we needed to reduce some seats they would not give us what we needed

Can
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 6/9/2023

Amazing Tool

Mobile use is very beneficial in our case, because it is very hard to deal with papers during swimming pool maintenance and field services, it is almost impossible to maintain paper forms neat and clean, papers usually get wet and useless. I don't even count field service people hand writing. We are very glad that issues related paper use are all gone and left behind in the past.

Pros

GoCanvas is an amazing tool, easy to use, and and very easy to customise, our integration was smooth.

Cons

It is not necessary but maybe there could be more fonts to use.

Ra
  • Industry: Wholesale
  • Company size: 201–500 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 27/9/2023

Not completed in time, but the company is not planning to give refund

The worst company ever used.The project (form) did not complete in time & they are not planning to give us refund.I feel like this is considered as fraud.I seriously recommend NOT TO USE THIS COMPANY.

Pros

Nothing I like about this product or company or service or the people.

Cons

The tech & team (sales) tells you that they can make the way you want, and make the form in time, but they did not.

Keith
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 25/7/2023

Caution. Do not use this product.

Please avoid this company at all costs, they are highly unethical and untrustworthy. There are much better products available, its not worth the hassle. They tried to charge us for a full year after we cancelled their service due to terrible service and customer support. We blocked payment from the bank but somehow they have taken payment without consent from our accounts for the full amount. This is surely theft? I just hope that they lose more money than they took from us by losing potential customers/victims because of this review.

Pros

Easy custom forms.

Cons

Dishonest. Will take your money by any means necessary. App usually crashes when opened. Terrible customer support.

Jimmy
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
4
Customer Support
4

4
Reviewed on 8/1/2024

Data entry

My experience using GoCanvas has been good overall.

Pros

For the most part it is efficient to use.

Cons

Some questions are repetitive. Some pictures are as well.

Gerailson
  • Industry: Design
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/6/2023

Gocanvas is an important tool for improving the graphic communication of your business.

This tool was essential to learn how to create creatives on social networks and in my business

Pros

Gocanvas is an important tool for improving the graphic communication of your business. From it, it is possible to give life to different creatives that will give movement and visibility to your business. Awaken your potential and raise the quality of your business by using this important

Cons

here are no negative points to highlight about this important design tool.

Cathy
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/5/2023

Go canvas review

very happy with the product and ease of use

Pros

ease of use has been fabulous , updating our forms . Help desk is prompt courteous and professional

Cons

all the information i needed to gather to begin

Alyx
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 8/2/2025

GoEaayCANVAS!

Pros

It is a great, handy, and quick tool for on the go, anywhere!

Cons

I love that they have great customization options and the way the layout of the app is, is cool!!

Steven
  • Industry: Education Management
  • Company size: 10,000+ Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 15/10/2023

My Take on GoCanvas

My overall experience with GoCanvas now is a good relationship and good experience for me.

Pros

I like where for GoCanvas has the ability to make and create your own documents and manage through each of them. Mostly for me, I use for document purposes but hey, nice thing to have.

Cons

For me, there's not much to dislike or hate GoCanvas but feelings are good and neutral with GoCanvas.

Grace
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 17/4/2023

Beneficial

Pros

The most impactful features are auto-generated fields using reference data and generating fields based on conditions.

Cons

Some features that could be improved are form layout options, and barcode readability (some take multiple tries to get a reading).

Kevin
  • Industry: Mechanical or Industrial Engineering
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 23/6/2023

Review

Pros

Ease of use and understanding what needed to be done

Cons

Not much very good product in my opinion

Oluchi
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 2/12/2022

My Experience with Go Canvas

Education Development in Nigeria It has helped with keeping tracks with the development of tertiary institution

Pros

It has helped my organization become more productive in the space of one yearData collection, organizing and sharing has been made easy with the help of Go CanvasThe software can be used on both computer, pads and mobile devices which made it accessibleLess paper handling and at the same time has save a lot of money for the procurement department

Cons

When is being used by a lot of people at the same time it can affect the speed of the software

Lena
  • Industry: Veterinary
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
0

4
Reviewed on 26/4/2022

GoCanvas is a Temporary Scheduling Software Solution

I found GoCanvas to be a great software in general. It is easy to use and allows you to build forms, collect data, and transfer data to most any platform. It is easy to search and filter your information as well. I would have continued to use it if I were able to customize it to fit a grooming salon. I still would recommend it to others.

Pros

I liked how easy it is to create forms and implement them into our website. I like how the information is stored and sent to us, it is very easy to understand and sort.

Cons

The lack of customization to fit the pet industry.

Alternatives Considered

Pawfinity and DaySmart Pet

Reasons for Switching to GoCanvas

The price was better and it seemed easier to use.
Brett
Brett
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
5
Customer Support
1

1
Reviewed on 14/6/2022

Liars and Thieves

First, do not trust their customer service response time. They say 24 hours. Reality is 3-6 days. When they reply, expect emails of half answers. If you email them back, plan to wait 24-72 hours to get a response to that email. One thing to their credit is that they did admit that their salespeople lie. That takes some bravery. After they admitted they lied to get our business, they told me they would switch us to another product they owned that actually does what we were promised. All we had to do was give them $8000....

Pros

It is easy to use and intuitive. Form building is fast.

Cons

How could a data collection service exist but not allow people to reasonably access and use the data? This app should be free. It really is that limited. For example, if you use this app to make a form that estimates you counted 100 items and later discovered it was 102 items, on a VERY limited basis, you can go back and change from 100 to 102. But, if you actually used that base number for another calculation, don't think GoCanvas will recalculate after you changed the number. You have to do all of your own recalculations, It is ridiculous. Worse, the salespeople will promise anything. We trusted them, spent over 100 hours building the app and then found out we were lied to.

Alternatives Considered

TrueContext

Reasons for Switching to GoCanvas

Because we believed their lies.
Michelle
Michelle
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

4
Reviewed on 26/12/2018

GoCanvas - who knew replacing forms with apps would be so easy

Our ability to capture, retain, analyze and share information quickly and clearly is better than it ever was with paper forms. From the start the help in setting up the programs and initial training made a very scary and intimidating process a breeze. I never have to go looking for paperwork only to find it incomplete and illegible. I have rarely been as satisfied with a software as I have been with this.

Pros

Extremely easy to build and use apps even for "non-tech" people.
Powerful system allows you to build complex routing with ease
PDF designer allows you to capture information you need for client while retaining all information you might need in the app for export and evaluation.
They are always looking for ways to simplify and improve the program.
They communicate changes well and consistently
I don't have to read chicken scratch from techs anymore

Cons

Tech support to solve problems is not very deep or responsive.

Ted
  • Industry: Construction
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 11/9/2022

Retiring / Archiving Forms

With strong support from [SENSITIVE CONTENT]and the others in GoCanvas support, we have been able to work through all out issues over the course of the last 5+ years since I have been working with The Land Stewards.

Pros

GoCanvas is a user-friendly platform that is a valuable tool for us. We primarily use GoCanvas at The Land Stewards for our SWPPP (Stormwater Pollution Prevention Planning) inspections. The thing I like most about the software is the speed at which a form captures the data we need in the field and the stability of the app's features.

Cons

The part I like the least about this software is the difficulty in creating / editing the PDF output from a form when building a new form. When the PDF prints from a printer it needs to look a certain way and designing a new form takes quite a bit of trial and error to resolve and get looking right.

Trevor
Trevor
  • Industry: Environmental Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/11/2021

GoCanvas - Business Digitisation

Pros

Creating a live interaction with customers as well as maintaining WHS obligations.

Cons

You do have to put a lot of effort into the set up process to maximise the return from GoCanvas but the implementation team are exceptional during this phase.

Daniel
Daniel
  • Industry: Transportation/Trucking/Railroad
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 3/7/2018

Canvas has significantly improved our operation, increased productivity and less redundancies

Canvas has cut out so many redundancies in our business and is extremely versatile. It has been fun getting creative with the workflow. Not to mention the endless advantages for remote use and management.

Pros

The fact that Canvas takes away so much extra leg work behind the scenes, freeing up time for our employees to focus energy on more critical tasks.

Cons

The only recommendation I would have is to make functional improvements on multiple departments or groups sharing the same apps and functions. For example, a franchise group with several locations that need to keep consistency with apps across the locations

Marc
Marc
  • Industry: Mechanical or Industrial Engineering
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 24/12/2018

Save time and money!

We are a commercial and institutional HVAC service company. GoCanvas has solved several issues including legibility of service tickets (previously hand written) as well as quick delivery of the tickets (used to use FedEx overnight at the end of each week for each field employee). This cut our billing time down by 2 weeks. We are also using GoCanvas to create weekly time sheets, field quote sheets, time off requests and vehicle repair requests. We have several other forms which we will be creating soon. The staff at GoCanvas is extremely knowledgeable and creative. I have not come across anybody that was not excited about their product and ready and willing to solve my problems. I highly recommend GoCanvas for forms and processes to any industry with a need.

Pros

GoCanvas is simple to learn and use. If you either cannot or don't have time to learn the software, their customer support can help design and setup almost any form that you can envision.

Cons

Nothing in life is perfect. GoCanvas is still working to fill the gaps of what it cannot yet do. I wish the GoCanvas submissions would interact with my database software but it will not and that is not a GoCanvas issue either. My database software company will not talk (literally or figuratively) with GoCanvas. Despite this setback, GoCanvas is still a better option (in our opinion) than using the mobile version of the database software.

Lee
Lee
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 7/3/2018

Easy to use in the field

It makes my team more efficient and helps in the field.

Pros

It is very easy to use in the field when I am meeting with a homeowner. They can sign my contracts right in their living room and it goes straight until a PDF. I like the layout of the program and customization. It has made my field team much more efficient and look more professional in the field.

Cons

If we have to change any documents, it is a bit difficult for our admin to do so. We have used it for a few years and there aren't many things that I would say are cons for Go Canvas.

Kenneth Bryan
Kenneth Bryan
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/1/2019

Fastest & Easiest Automation Solution To Any Business!

I work as a solutions architect in my country and every business that I encounter gets this solution. I'm sure that a lot of businesses out there is still not aware of GoCanvas which is why I plan to share my experience to more people.

Pros

GoCanvas is one of the most disruptive technologies available in the market today. SMBs no longer have to rely on costly software development. You can deploy an app within minutes and that changes the game!

Cons

Pretty much nothing as their support team and community are very helpful.

Devin
Devin
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 1/12/2017

The support that you receive if and when an issue is encountered is amazing.

Pros

Canvas manages to reduce the amount of physical paperwork to such a degree I don't know if we could ever go back to manually doing the majority of what we use it for again without some *major* pains across all departments.

Cons

While the platform works for most of what we would use it for there are some issues that are only evident when using it for various IT administrative functions; e.g. no fields for data formatting that is unique to an IT function like IP addressing requirements, limited support for handling handheld scanners, lack of time-stamping for what account has been updating what data, etc.

Cynthia
Cynthia
  • Industry: Construction
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/2/2019

Equipment Maintenance Coordinator

Getting rid of (most) paper in the equipment division has been a life saver, the equipment maintenance and repairs history is stored much better, the paperwork comes in immediately from the field, not weeks later. The information written is actually legible. I was able to created forms we couldn't have before. It also saves a lot of time trying to file or scan paperwork.

Pros

The workflow and dispatch options, the email delivery options all apps, the simple and easy to learn app builder, the data reference options.

Cons

The cost is a little high, but still worth it. Notifications don't always come through on workflow. Sometimes the work being done by users doesn't save.

Matthew
Matthew
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
5
Customer Support
5

5
Reviewed on 7/8/2018

Great product for improving office and field work efficiency

They have a great and supportive team which is always willing to help.

Pros

The ease of use from an admin and user perspective. Offline functionality is essential for us and GoCanvas delivers.

Cons

GoCanvas lacks some of the features that other products have. Features they have that other products do not (the dispatch calendar for example) are not built out well enough to be useful for our business. The essential features are there, but I eagerly await the addition of extra functionality as we constantly run into issues of, 'Wouldn't it be great of GoCanvas did this?!' Again, what GoCanvas lacks in features they make up for in droves on the user interface and ease of use. This has made company-wide implementation a relatively easy proccess.

Steve
Steve
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 6/12/2017

Canvas has made my job and my teams job a lot easier. Also customer support is top notch.

Got rid of a manual paper process.

Pros

Ease of use and anytime I need the help your just a phone call away with someone always willing to help.

Cons

My only complaint about the software is every time I make a change to an app it creates a new version therefore when I have to do a download of a project that has already been running for a year I have to make sure I am downloading the data from every version.

207 reviews

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