---
description: Review of Pulse Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Pulse | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Unified Communications Software](/directory/1556/ucaas/software) > [Pulse](/software/414480/pulse-cloud-call-centre)

# Pulse

Canonical: https://www.softwareadvice.ie/software/414480/pulse-cloud-call-centre

> Pulse Telesystems stands at the forefront of the telecom industry, offering businesses a comprehensive suite of cutting-edge solutions. With our deep expertise and relentless commitment to innovation, we have developed a state-of-the-art platform that revolutionizes call center operations.

At the heart of our platform lies Web Real-Time Communication (WebRTC), a transformative technology that enables seamless, browser-based communication. Harnessing the power of WebRTC, we empower your call center agents to effortlessly connect with customers, colleagues, and partners from any location, enhancing productivity and collaboration.

One of our key differentiators is our unwavering focus on delivering exceptional voice call quality. We understand the criticality of crystal-clear conversations in maintaining customer satisfaction and driving business success. Our advanced infrastructure and intelligent routing algorithms ensure that every call is delivered with unparalleled clarity, ensuring your customers receive the exceptional service they deserve.

In addition to superb voice call quality, our platform also offers a suite of real-time collaboration tools designed to streamline workflows and enhance efficiency. Seamlessly integrated with your preferred CRM tools, our platform enables your team to access customer information, track interactions, and manage tasks, all within a unified interface. This integration eliminates the need for cumbersome context switching, empowering your agents to provide personalized and informed customer experiences.

We recognize that every business has unique requirements and workflows. That's why our platform is highly customizable, allowing you to tailor it to your specific needs. Whether you require custom call routing configurations, specialized reporting capabilities, or integration with third-party applications, our team of experts will work closely with you to ensure a tailored solution that aligns with your business goals.

With Pulse Telesystems, you can embrace the future of telecom and propel your call center operations to new heights. Discover the power of exceptional voice call quality, effortless browser-based communication, and advanced real-time collaboration features. Join the ranks of satisfied customers who have witnessed increased productivity, improved customer satisfaction, and accelerated business growth with our innovative telecom solutions.
> 
> Verdict: Rated **3.7/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.7/5** | 3 Reviews |
| Ease of Use | 3.7/5 | Based on overall reviews |
| Customer Support | 3.3/5 | Based on overall reviews |
| Value for Money | 3.7/5 | Based on overall reviews |
| Features | 3.3/5 | Based on overall reviews |
| Recommendation percentage | 60% | (6/10 Likelihood to recommend) |

## About the vendor

- **Company**: Pulse Telesystems

## Commercial Context

- **Starting Price**: US$14.52
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Centre
- CRM
- Call Centre Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Chat/Messaging

## Integrations (12 total)

- Bigin by Zoho CRM
- Bulk Sender
- Cloud Whatsapp
- Dynamics 365
- Dynamics 365 Sales
- LeadSquared
- Microsoft Teams
- Sell.Do
- WhatsApp
- Zoho CRM
- Zoho Desk
- Zoho Recruit

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)

## Category

- [Unified Communications Software](https://www.softwareadvice.ie/directory/1556/ucaas/software)

## Related Categories

- [Unified Communications Software](https://www.softwareadvice.ie/directory/1556/ucaas/software)
- [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software)
- [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software)

## Alternatives

1. [Ringover](https://www.softwareadvice.ie/software/120988/ringover) — 4.7/5 (858 reviews)
2. [Convoso](https://www.softwareadvice.ie/software/2799/safesoft-contact) — 4.5/5 (386 reviews)
3. [DialedIn CCaaS](https://www.softwareadvice.ie/software/20027/chasedata) — 4.8/5 (315 reviews)
4. [Nextiva](https://www.softwareadvice.ie/software/2683/nextiva-business-voip) — 4.6/5 (914 reviews)
5. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1753 reviews)

## Reviews

### "User Friendly Software with Prompt Services" — 5.0/5

> **Mohammed** | *25 January 2024* | Apparel & Fashion | Recommendation rating: 8.0/10
> 
> **Pros**: Instant Resolutions most of the Time
Easily approcahable
Customization of the Software
> 
> **Cons**: IVR option choosing the department to reach via call
> 
> I have been using Pulse software for more than a year now, This is one of the best software designed especially to customize as per the customers requirement. I have used other softwares in previous organizations, But i felt the resolution given and ownership taken by Team Pulse made me felt that the Software is controlled by our inhouse team.

-----

### "Software Review" — 5.0/5

> **Vishal** | *18 February 2025* | Apparel & Fashion | Recommendation rating: 9.0/10
> 
> **Pros**: Prompt customer support- user friendly solution
> 
> **Cons**: Nil, I am happy with the overall experience.
> 
> Excellent. Really appreciate prompt follow-up with pradeep

-----

### "Pulse Telesystems Review" — 1.0/5

> **Sunil** | *29 August 2024* | Marketing & Advertising | Recommendation rating: 0.0/10
> 
> **Pros**: Our experience with Pulse Telesystems has been extremely frustrating and unsatisfactory. The service has consistently underperformed, causing significant disruptions to our business operations.
> 
> **Cons**: Unreliable Service: Frequent outages and call drops have made it nearly impossible to rely on their service for any consistent communication. This has caused major setbacks for our team.
Poor Customer Support and Sales Experience: While customer support is occasionally responsive, their solutions are ineffective. Additionally, the salesperson we dealt with was unhelpful and lacked clarity in explaining the services and pricing.
Complicated Setup: The setup process was incredibly cumbersome, and we faced multiple configuration issues that took far too long to fix.
Lack of Transparency: There’s a noticeable lack of clarity in billing, with unexplained charges adding to the frustration.
> 
> Pulse Telesystems has been a very poor experience for us, from the initial sales interaction to the ongoing service issues. We would not recommend this service to businesses looking for reliable and professional communication solutions. The salesperson and support team only added to the flustering experience, leaving us deeply unsatisfied.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/414480/pulse-cloud-call-centre)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/call-center/pulse-cloud-call-centre-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/414480/pulse-cloud-call-centre> |
| en-GB | <https://www.softwareadvice.co.uk/software/414480/pulse-cloud-call-centre> |
| en-IE | <https://www.softwareadvice.ie/software/414480/pulse-cloud-call-centre> |
| en-NZ | <https://www.softwareadvice.co.nz/software/414480/pulse-cloud-call-centre> |

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