---
description: Review of SimplyDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: SimplyDesk | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [IT Ticketing Systems](/directory/1630/it-ticketing/software) > [SimplyDesk](/software/414962/simplydesk)

# SimplyDesk

Canonical: https://www.softwareadvice.ie/software/414962/simplydesk

> SimplyDesk is a complete, modular IT Management platform designed to centralize and optimize IT operations for organizations of all sizes. Combining IT Service Management (ITSM), IT Asset Management (ITAM), and additional business support modules, SimplyDesk enables teams to deliver better service, track resources efficiently, and maintain full control over their digital and physical environments.

All-in-One Platform for IT Efficiency
SimplyDesk brings together everything IT teams need into a single web-based platform:

Multichannel Helpdesk for managing support tickets via email, web portal, or phone

SLA tracking with automated routing, prioritization, and escalation rules

Service catalog and knowledge base for user self-service and reduced support load

IT Asset Management (ITAM) for complete lifecycle tracking of hardware and software

Automated inventory with network scan, software detection, and license control

Remote control and software deployment tools for real-time assistance and mass rollout

Network mapping and CMDB to visualize dependencies and support proactive service delivery

Alert engine for monitoring deadlines, changes, or non-compliance events

Dashboards and reporting for actionable insights, audits, and performance tracking

All modules are interconnected to create a seamless flow between incidents, assets, contracts, users, and internal processes—improving both efficiency and data reliability.

Manage IT and Non-IT Assets with Ease
Beyond IT hardware and software, SimplyDesk enables organizations to manage fixed assets such as furniture, office equipment, and other general resources. Using QR codes, barcodes, or RFID tags, users can conduct fast and accurate physical inventories. Assets can be assigned, tracked, audited, and monitored in real time—ideal for facility managers, public sector institutions, or education environments.

Flexible, Scalable, and Customizable
Whether you're a small IT team or a large enterprise, SimplyDesk adapts to your needs. Its modular structure lets you activate only the features you require, reducing complexity and cost. Workflows, fields, access rights, views, and notifications are fully customizable. The interface is intuitive, multilingual, and responsive—accessible from any device.

SimplyDesk is available in both SaaS (cloud) and on-premise license formats, offering maximum flexibility in terms of hosting, security, and internal policies.

Built for Decision-Making and Governance
From SLA performance to inventory status and support workload, SimplyDesk provides clear, real-time dashboards and exportable reports. IT managers and CIOs can monitor KPIs, forecast renewals, control budgets, and support decision-making with reliable, centralized data.

Trusted by Multiple Sectors
SimplyDesk is trusted by organizations in various industries, including:

Public sector and local governments

Hospitals and healthcare providers

Universities and schools

Corporations and service companies

Managed Service Providers (MSPs)

Its adaptability makes it suitable for diverse IT environments, from technical support to asset governance and internal service optimization.

Responsive Expert Support
SimplyDesk comes with expert support to help you get the most from the platform. From implementation to day-to-day operations, a responsive team is available to assist with setup, training, and troubleshooting. Customers value the platform’s reliability, clarity, and fast time-to-value.

Why Choose SimplyDesk?
All-in-one ITSM \& ITAM platform

Modular and scalable

Fast deployment, intuitive UI

SaaS or on-premise availability

Covers IT and non-IT assets

Interconnected processes

Detailed reporting and dashboards

Expert support when you need it

SimplyDesk helps you streamline IT operations, reduce service delays, gain full visibility over assets, and improve user satisfaction—within a unified, modern platform.
> 
> Verdict: Rated **4.5/5** by 4 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 4 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: PCI

## Commercial Context

- **Starting Price**: €360.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: SimplyDesk est disponible en mode SaaS (cloud) ou On-Premise, avec une tarification flexible et adaptée à vos besoins. Les prix indiqués correspondent aux offres SaaS en entrée de gamme, à titre indicatif. La facturation se fait annuellement (tarif préférentiel) ou mensuellement avec un supplément de 20 %. Des remises sont proposées pour les engagements pluriannuels.

Les modules sont tarifés selon leur usage :

Le Helpdesk est facturé par utilisateur.

Le module IT Asset Management est basé sur le nombre de postes (PC) et d’adresses IP scannées.

La gestion des biens mobiliers et des inventaires physiques est facturée au nombre de biens suivis.

Le transfert de compétences et l’aide au paramétrage sont facturés séparément. Des options payantes sont disponibles pour enrichir les fonctionnalités (ex. CTI, Internationalisation, SSO SAML/OpenID Connect, etc.).
Les tarifs complets sont disponibles sur devis uniquement, en fonction de votre périmètre et de vos objectifs.
Essai gratuit de 30 jours sans carte bancaire.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Chromebook (Desktop)
- **Supported Languages**: Arabic, Danish, Dutch, English, French, German, Italian, Spanish, Swedish
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Accounting
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Availability Management
- Barcode/Ticket Scanning
- Barcoding/RFID
- Capacity Management
- Chat/Messaging
- Compliance Management

## Integrations (3 total)

- Auth0
- Okta
- TeamViewer ONE

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [IT Ticketing Systems](https://www.softwareadvice.ie/directory/1630/it-ticketing/software)

## Related Categories

- [IT Ticketing Systems](https://www.softwareadvice.ie/directory/1630/it-ticketing/software)
- [IT Management Software](https://www.softwareadvice.ie/directory/4563/it-management/software)
- [Customer Support Software](https://www.softwareadvice.ie/directory/4658/customer-support/software)
- [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software)
- [Information Technology Service Management (ITSM) Tools](https://www.softwareadvice.ie/directory/4296/itsm/software)

## Alternatives

1. [Vivantio](https://www.softwareadvice.ie/software/394868/vivantio-pro) — 4.3/5 (178 reviews)
2. [TIKTING](https://www.softwareadvice.ie/software/377995/tikting) (0 reviews)
3. [ServiceTonic](https://www.softwareadvice.ie/software/32396/service-tonic) — 4.8/5 (4 reviews)
4. [VIZOR IT Asset Management](https://www.softwareadvice.ie/software/21274/vizor-complete) — 4.5/5 (2 reviews)
5. [C2](https://www.softwareadvice.ie/software/337609/c2-atom) — 4.3/5 (14 reviews)

## Reviews

### "La simplicité, pour obtenir une adhésion aisée des utilisateurs" — 4.0/5

> **David** | *18 July 2023* | Government Administration | Recommendation rating: 8.0/10
> 
> **Pros**: Simplicité et ergonomie rendant une adoption aisée aux utilisateurs
> 
> **Cons**: Maintenance onéreuse, exports du parc à peaufiner

-----

### "Simply Desk, excellente solution de gestion de parc informatique" — 5.0/5

> **Nicolas** | *11 September 2023* | Consumer Services | Recommendation rating: 10.0/10
> 
> **Pros**: Au delà de la qualité et des nombreuses fonctionnalités de l'outil, la relation avec l'éditeur est facile et efficace : c'est très agréable \!  En quelques semaines nous avons pu déployer la solution : dans un premier temps nous avons pu disposer d'un environnement de découverte sur lequel nous avons pu éprouver les paramétrages avec l'appui du support technique, puis une fois validé les usages et après avoir souscris l'abonnement la bascule sur notre propre environnement de production s'est faite très simplement.
> 
> **Cons**: Suggestion d'une nouvelle fonctionnalité : mises à jour hors réseau d'entreprise (mode télétravail) : Lancement d'un script à distance avec accès aux sources des update via un répertoire sur un cloud au choix serait intéressant.
> 
> Très satisfait

-----

### "Un excellent outil" — 5.0/5

> **yosra** | *6 April 2022* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Les nouvelles fonctionnalités et modules :

-Tchat
- enquête de satisfaction
> 
> **Cons**: - Pas de vesion espagnole
- N'est pas intégré avec la comptabilité SAP

-----

### "inventaire des immobilisations" — 4.0/5

> **Othmane** | *17 July 2023* | Computer & Network Security | Recommendation rating: 10.0/10
> 
> **Pros**: super surtout avec l'intégration de la technologie RFID pour l'étiquettage
> 
> **Cons**: minimiser les étapes pour simplifier l'installation du demo pour test chez les clients
> 
> on a gagner un grand projet grace à simplyDesk

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/414962/simplydesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/itsm/simplydesk-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/414962/simplydesk> |
| en-GB | <https://www.softwareadvice.co.uk/software/414962/simplydesk> |
| en-IE | <https://www.softwareadvice.ie/software/414962/simplydesk> |
| en-NZ | <https://www.softwareadvice.co.nz/software/414962/simplydesk> |
| fr | <https://www.softwareadvice.fr/software/414962/simplydesk> |

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Combining IT Service Management (ITSM), IT Asset Management (ITAM), and additional business support modules, SimplyDesk enables teams to deliver better service, track resources efficiently, and maintain full control over their digital and physical environments.\n\nAll-in-One Platform for IT Efficiency\nSimplyDesk brings together everything IT teams need into a single web-based platform:\n\nMultichannel Helpdesk for managing support tickets via email, web portal, or phone\n\nSLA tracking with automated routing, prioritization, and escalation rules\n\nService catalog and knowledge base for user self-service and reduced support load\n\nIT Asset Management (ITAM) for complete lifecycle tracking of hardware and software\n\nAutomated inventory with network scan, software detection, and license control\n\nRemote control and software deployment tools for real-time assistance and mass rollout\n\nNetwork mapping and CMDB to visualize dependencies and support proactive service delivery\n\nAlert engine for monitoring deadlines, changes, or non-compliance events\n\nDashboards and reporting for actionable insights, audits, and performance tracking\n\nAll modules are interconnected to create a seamless flow between incidents, assets, contracts, users, and internal processes—improving both efficiency and data reliability.\n\nManage IT and Non-IT Assets with Ease\nBeyond IT hardware and software, SimplyDesk enables organizations to manage fixed assets such as furniture, office equipment, and other general resources. Using QR codes, barcodes, or RFID tags, users can conduct fast and accurate physical inventories. Assets can be assigned, tracked, audited, and monitored in real time—ideal for facility managers, public sector institutions, or education environments.\n\nFlexible, Scalable, and Customizable\nWhether you're a small IT team or a large enterprise, SimplyDesk adapts to your needs. Its modular structure lets you activate only the features you require, reducing complexity and cost. Workflows, fields, access rights, views, and notifications are fully customizable. The interface is intuitive, multilingual, and responsive—accessible from any device.\n\nSimplyDesk is available in both SaaS (cloud) and on-premise license formats, offering maximum flexibility in terms of hosting, security, and internal policies.\n\nBuilt for Decision-Making and Governance\nFrom SLA performance to inventory status and support workload, SimplyDesk provides clear, real-time dashboards and exportable reports. 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