SAP Customer Experience

4.2
Overall rating
Reviews

4.2
Overall rating
Reviews

About SAP Customer Experience

SAP Customer Experience is a cloud-based customer relationship management solution that helps small and mid-size businesses manage communication and interactions with existing and potential customers. It helps businesses to manage the sales pipeline, customers and marketing operations. SAP Customer Experience features built-in sales automation, marketing automation, customer support, help desk and channel management capabilities. The solution can also be deployed on-premise. The sales module helps organizations acquire and retain new business by effectively managing the sales pipeline. The marketing module is designed to develop, execute and manage effective marketing campaigns, and to score and nurture leads. The service module aids organizations in improving client satisfaction and retention rates by providing superior levels of customer support. Other modules include channel management, interaction center, web channel, and business communications management. SAP Customer Experience offers support through an online knowledge base, support portal and via phone.
SAP Customer Experience Software - Analytics
SAP Customer Experience Software - Dashboard
SAP Customer Experience Software - Data Interpretation
SAP Customer Experience Software - Accounts and Products
SAP Customer Experience Software - Product Catalog Staging
SAP Customer Experience video
SAP Customer Experience Software - Analytics - thumbnail
SAP Customer Experience Software - Dashboard - thumbnail
SAP Customer Experience Software - Data Interpretation - thumbnail
SAP Customer Experience Software - Accounts and Products - thumbnail
SAP Customer Experience Software - Product Catalog Staging - thumbnail

SAP Customer Experience pricing

SAP Customer Experience does not have a free version but does offer a free trial. SAP Customer Experience paid version starts at US$58.00/month.

Starting Price:
US$58.00/month
Free Version:
No
Free trial:
Yes

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SAP Customer Experience Reviews

Feature rating

Value for Money
4.0
Functionality
4.2
Ease of Use
3.8
Customer Support
4.1
5 reviews of 244 View all reviews
Alex
Alex
  • Industry: Telecommunications
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/6/2023

Comprehensive solution to address and strengthen customer-facing engagement.

The experience has been really good from the first interaction, it provided us with the ability to establish closer and more consolidated ties with our customers, SAP allowed us to create relationships with customers that last over time, an organic and consistent experience SAP has proven to be a comprehensive solution in all aspects, a robust solution that provided us with everything we needed to cover the needs of customers without forgetting productivity, 10/ 10 for SAP.

Pros

It gives us the ability to establish closer and stronger ties with our customers that will last over time, it allows us to collaborate with each of our functional business areas to provide a better customer experience. I am also impressed that such a complete and powerful solution can be implemented easily and quickly; I like its pay-per-use licensing approach, which is attractive to any company wishing to implement the system; it is cloud-based, which makes it easy to use. Last but not least its flexibility, adaptability and scalability as the size of demand varies.

Cons

So far we have not faced any difficulty or inconvenience while using it, being even more honest I don't have any negative comments to share.

Verified Reviewer
  • Industry: Computer Networking
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
2
Customer Support
0

4
Reviewed on 9/5/2023

provides real-time insights and analytics

Pros

SAP Customer Experience provides a comprehensive suite of solutions that can help businesses manage all aspects of the customer journey, from marketing and sales to customer service and support.

Cons

The software requires ongoing maintenance and updates, which may require additional resources and support.

Sarah
  • Industry: Management Consulting
  • Review Source
Value for Money
0
Features
3
Ease of Use
2
Customer Support
2.5

2.5
Reviewed on 17/4/2015

Why SAP CRM is better when it works with others.

Pros

I think that the idea of SAP CRM is brilliant, a way to house and store data so that your company can really get a handle of data mining which theoretically would allow you to plan and be more proactive vs reactive.
Once you get the hang of the screens it is easy to understand how to accomplish what you're trying to input into SAP CRM.
The system is really set up to help you try and capture the most relevant information to your business.

Cons

As I said the idea of SAP CRM is brilliant but from my experience (and it could be the way my company chose to implement it) the use of so many different platforms that don't actually talk to one another is a ridiculous way to implement any data capturing tool. We had to export from two different systems of SAP CRM and then load it into a BIOD just to get the information to talk to each other and make any sense. And even then the project itself was a long and exhausting process because trying to figure out the language it speaks in the Order Entry system vs. the Customer Inquiry system isn't the same and you have to force it to mesh the data together.
The screens are cumbersome and not user friendly. There are so many different ways you need to input information to get to the screen that you actually want you need a manual for literally everything you have to do because it takes that many steps.
I think SAP CRM would benefit from focus groups for their North American business partners. Not everyone does business the same but North America has big business's that would greatly benefit from this type of system if it were easier to understand and implement on a day to day basis.

Enrico
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 9/2/2024

Why SAP Customer Experience Is The Best

Pros

I like the customer experience and customer service features
The software comes with contact management and following on customer history is easy too.

Cons

With SAP Customer Experience, everything has been smooth.

Sukesha
Sukesha
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
5
Ease of Use
4
Customer Support
0

5
Reviewed on 2/2/2023

Great CRM tool

I had an enriching and educational experience as I got to learn a new skill using SAP CRM

Pros

The feature I like best about SAP is its adaptability, it can be customised very easily as per the customers needs and the relevant sector.

Cons

It takes some time to learn to use the software, which might seem tedious to beginners but post that it is easy to use

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