--- description: Review of VIVI Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: VIVI | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Artificial Intelligence (AI) Software](/directory/4360/artificial-intelligence/software) > [VIVI](/software/417449/vivi) # VIVI Canonical: https://www.softwareadvice.ie/software/417449/vivi > VIVI is a conversational AI platform that uses generative AI and natural language processing to create realistic and natural voice and chat interactions with customers across various channels, such as websites, mobile apps, texting, or phone calls. It can handle multiple languages and accents, verify the identity and characteristics of the speaker, and generate human-like speech. It can also understand the meaning and intent of the customer queries and requests and provide relevant responses based on the context, history, and goals of the business. VIVI can help businesses to automate and improve their customer service, sales, order processing, appointment booking, and survey processes. It can also reduce their operational costs, increase their revenue, and enhance their brand image. VIVI is powered by GoVivace's patented voice technology, which includes Listener (speech recognition), Authenti (voice biometrics), Speaker characteristics (voice analysis), and Text to Speech (speech synthesis). It also uses various machine learning algorithms and natural language processing techniques, such as RASA NLU, TensorFlow NLU, Spacy NLU, Duckling AI, and ChatGPT. VIVI is a highly configurable and scalable solution that can be customized and integrated to suit the specific needs and goals of any business or organization. > > Verdict: Rated **4.0/5** by 4 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 4 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: GoVivace - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$0.05 - **Pricing model**: Usage Based (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Linux (On-Premise) - **Supported Languages**: English, French, Hindi, Italian, Malay, Portuguese, Spanish, Vietnamese - **Available Countries**: Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, British Virgin Islands, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Curaçao, Dominica and 44 more ## Features - A/B Testing - AI Copilot - AI/Machine Learning - API - Activity Dashboard - Alerts/Escalation - Augmented Analytics - Automated Responses - Automated Routing - Autoresponders - CRM - Canned Responses - Chat Transcript - Chat/Messaging - Chatbot - Contextual Guidance - Customer Database - Customer Experience Management - Customer Support - Customer Surveys ## Integrations (28 total) - Azure Sphere - ElevenLabs - Gmail - HubSpot CRM - HubSpot Marketing Hub - HubSpot Sales Hub - HubSpot Service Hub - Salesforce B2B Commerce - Salesforce CPQ & Billing - Salesforce Commerce Cloud - Salesforce Communications Cloud - Salesforce Consumer Goods Cloud - Salesforce Customer360 - Salesforce Desk - Salesforce Field Service ... and 13 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - Chat ## Category - [Artificial Intelligence (AI) Software](https://www.softwareadvice.ie/directory/4360/artificial-intelligence/software) ## Related Categories - [Artificial Intelligence (AI) Software](https://www.softwareadvice.ie/directory/4360/artificial-intelligence/software) - [Conversational Marketing Platforms](https://www.softwareadvice.ie/directory/4671/conversational-marketing/software) - [Natural Language Processing (NLP) Software](https://www.softwareadvice.ie/directory/4412/nlp/software) - [Conversational AI Platforms](https://www.softwareadvice.ie/directory/4010/conversational-ai-comparison/software) - [Chatbot Software](https://www.softwareadvice.ie/directory/3923/chatbot/software) ## Alternatives 1. [Chatbase](https://www.softwareadvice.ie/software/426065/chatbase) — 4.3/5 (73 reviews) 2. [ChatGPT](https://www.softwareadvice.ie/software/412748/chatgpt) — 4.4/5 (338 reviews) 3. [Botsonic](https://www.softwareadvice.ie/software/436579/botsonic) — 4.8/5 (80 reviews) 4. [Tidio](https://www.softwareadvice.ie/software/157633/tidio-chat) — 4.7/5 (590 reviews) 5. [Wati](https://www.softwareadvice.ie/software/430256/wati) — 4.6/5 (202 reviews) ## Reviews ### "VIVI Voice is perfect for Seamless Interaction" — 5.0/5 > **Jim** | *9 August 2024* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: VIVI stepped in when I needed to scale my business. The tailored design and attention to detail meant we went live quickly. > > **Cons**: All went as planned. We have no complaints. Everything has been handled exceptionally well, and we are thoroughly satisfied with their service. > > Overall, VIVI has been a great addition to our business. The efficient and reliable, making our callflow smoother ----- ### "Efficient Voicebot and chatbot VIVI" — 5.0/5 > **Hugo** | *23 April 2024* | Consumer Goods | Recommendation rating: 9.0/10 > > **Pros**: Human agents could not handle the workload i needed to scale my business VIVI provided me with a pathway to scale my business cost-effectively. With VIVI i got a full-service performance tuning and improvement program that the company experts managed. They custom-designed the flow and took care of all the nuances. We went live within two months and i am delighted with the service. > > **Cons**: It took a little longer to go live than expected. > > I am happy with the VIVI voicebot and chatbot service. ----- ### "Terrible updates" — 1.0/5 > **Marko** | *10 April 2025* | Education Management | Recommendation rating: 0.0/10 > > **Pros**: It barely functions. > > **Cons**: Upgrades are just like installing them frmo the beginning. No background updating and you have to downlaod an EXE file everytime you upgrade, jsut patheitic, abnd if you dont upgrade it stops working after a while and causes lots of other problems. Our school uses it and everyone hates it\! > > Terrible ----- ### "VIVI Review: Realistic voice, snappy response and accuracy make it a delight" — 5.0/5 > **anurag** | *8 September 2023* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: The voice is very natural and it understands the user input very naturally as if talking to a human. > > **Cons**: Solution optimization and delivery took some time > > We needed the solution for a short outbound survey, to collect customer opinions. The solution worked perfectly and created the report we needed very quickly. We had full control on its behavior. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/417449/vivi) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data