4.2
Overall rating
Reviews

4.2
Overall rating
Reviews

About CCC ONE

CCC ONE is a cloud-based auto shop management software that lets shops choose which package and product add-ons meet the company's unique business needs. With connections to multiple insurers, shops can receive more assignments through participation in a DRP or through CCC Open Shop. CCC ONE also enables a shop to list its business on Carwise.com. To help manage increased repair volumes, CCC ONE utilizes cutting-edge AI technology to provide users with a predicted repair cost based on vehicle damage photos, enabling drivers to decide whether to file a claim or even get the vehicle repaired. For repairs, estimators can use CCC Estimating available as a mobile application. This feature helps users pre-populate estimate lines and give hints for more complete estimates. Parts can quickly be ordered from the CCC ONE shopping cart (from multiple vendors), saving handoff time from the estimator to the parts manager. Estimators can also be configured to prompt to include things like Diagnostic Operations on the preliminary estimate, driving consistency. Other CCC ONE features include the ability to create customized repair plans that match the shop’s footprint and vehicle flow. Technicians can build and access digital checklists via CCC ONE mobile app and send an automated survey to participating customers that helps measure customer satisfaction and captures reviews. CCC’s customer support services are available throughout and include a dedicated account team, field representatives located across the country, software training and technical support departments.
CCC ONE Software - CCC ONE with Diagnostics Pop up
CCC ONE Software - CCC ONE Estimate Screen
CCC ONE Software - CCC ONE Mobile - Checklist
CCC ONE video
CCC ONE Software - CCC ONE with Diagnostics Pop up - thumbnail
CCC ONE Software - CCC ONE Estimate Screen - thumbnail
CCC ONE Software - CCC ONE Mobile - Checklist - thumbnail

CCC ONE pricing

CCC ONE does not have a free version and does not offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

Alternatives to CCC ONE

CCC ONE Reviews

Feature rating

Value for Money
3.9
Functionality
4.3
Ease of Use
4.2
Customer Support
3.9
5 reviews of 36 View all reviews
Rob
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 14/5/2019

CCC ONE and the IA connection

My overall experience has been both pleasant and positive! As I mentioned earlier, this program is the more widely used program in the collision industry. It has helped facilitate my marketing efforts solely because of this factor. It has also saved me a ton of time in pure estimate matching alone! I immediately experienced an increase in claims volume once I incorporated CCC ONE into the daily routine. I definitely encourage anybody that is on the fence about obtaining this software to go for it!

Pros

I first learned and used CCC ONE when I began working in the collision industry as a rookie estimator over 10years ago. It was easy to learn and use then and the trend continues! I left the body shop scene and became an IA a few years later. After struggling with alternative software I made the switch to CCC ONE and I have to admit that it is the most widely used and most common software in this industry. This is my absolute favorite part of the software! I deal with a lot of estimate matching and having this software has saved me countless labor hours that do not generate income. I also like the real-time updates that keep my figures current. Lastly, the assistance I get from tech support is top notch. Keep up the good work CCC ONE!

Cons

There aren't many things to say here but I do have one or two complaints. I have and pay for the RPS option which is to populate recycled parts for the vehicle I am writing. More than half of the time it does not populate any recycled parts for units I am writing even though they are common units, and common parts. This feature, when available, saves me a lot of time! At times, it will do an RPS search for items that do not qualify, such as a quarter panel clear protector which is a one-time use part (adhesive). Lastly, the program does a lot of 'thinking' when switching between screens and such. This however, may be related to my CPU and not the software specifically.

Megan
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 8/9/2023

CCC review

CCC ONE is listening to their customers and seem to be developing and improving products.

Pros

Integrates easily with Quickbooks and other third party providers. There are many reports available to assist in better business practices.

Cons

Production schedule needs to improvement to assist high production facilities.Does not have a line item mapping feature that captures select words and codes appropriately, wording has to match 100%, which allows for a lot of human error.

Alternatives Considered

Mitchell RepairCenter

Switched From

Tracker

Reasons for Switching to CCC ONE

CCC ONE has more partners.
Alex
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
4

3
Reviewed on 15/4/2022

Honesty is the best policy.

It is a requirement by many DRP's, which is why we have the software.

Pros

Building an estimate is overall straight forward.

Cons

Often find that newer vehicles (Current year or following) are not recognized in the system.
Ease of locating additional operations is non-existent.
When diagrams are shown, they should be interactive (Ex: clicking on a part diagram, should expand that part/make it larger and give the parts description and/or part number).

Alternatives Considered

Mitchell RepairCenter

Reasons for Switching to CCC ONE

Requirement by DRP's
Jillian
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
3

5
Reviewed on 27/7/2024

EFFORTLESS ESTIMATING

Having the ability to view real time parts and pricing at your fingertips. Completing estimates accurately in a timely manner allows for customer appreciation.

Pros

CCC ONE can be used anywhere on all my devices.. I love being able to grab my phone and start an estimate standing outside by a damaged vehicle and customer.

Cons

Nothing I least enjoy, because there is a lot more to learn about the program.

Alternatives Considered

Mitchell RepairCenter

Reasons for Switching to CCC ONE

CCC was being used by our sister stores.
Tracy
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/8/2023

Largest Market Share

Pros

CCC ONE estimating and management system are the most highly used in the collision repair industry, with over 80% market share. The software is packed with features to help a collision repair shop manage everything from first customer contact throughout the repair process.

Cons

While there is always room for improvement, CCC does a great job continually updating its software and listening to the voice of the customer to make it better and better.

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