UKG Pro

Pros

UKG is used for personnel record keeping in my company. To wit: data backup, payroll processing, tax preparation, employee onboarding, and regulatory education. We integrated UKG with our payroll systems and created an easy-to-use portal for employees and management.

Cons

Some systems require lengthy builds and troubleshooting to integrate with. There is room for improvement in how healthcare EMR systems and time management are integrated. There may be a delay in page refresh rates as a result of increased personalization of employee landing pages.

Pros

I love how easy it is to navigate, both for employees and administrators. I really like the support from the Community to find answers to everyday tasks that I am doing and I love that I learn something new everyday about UKG's functionality

Cons

I do not like that Wage attachments for Canada and ROE's are not sent automatically

Pros

There is very little I could comment on. Perhaps their org chart.

Cons

Not intuitive at all for both administrators and users. Overly complicated. Lack of consistent experience across the system because of multiple acquisitions, horrible customer service and overpriced.

Alternatives Considered

Reasons for Choosing UKG Pro

Switched From

Reasons for Switching to UKG Pro

Pros

Reporting and analytics, employee records and BI

Cons

Timekeeping and support team. Future terms

Pros

The system is very user-friendly, especially if you are not new to HRIS systems.

Cons

I have found the reporting to be a bit cumbersome to pull exactly what I want, but that could be because I am new to using this.

Pros

What I like most is it's an all-in-one app. Pay stubs, continuing education, benefits information, and time off balances are just a few things that UKG Pro has on it's dashboard. It's very easy to access it all.

Cons

I don't have any cons associated with UKG Pro.

Pros

supper helpful and easy to view check stubs and hours

Cons

verification call every time to logging in

Pros

UKG is so easy and convenient. I wish I would have found it sooner. It has made my daily tasks much easier at work

Cons

It may seem hard to get the hang of using but UKG is very beneficial once you learn how to use

Pros

User friendly interface and strong integration capabilities especially for payroll and benefits management.

Cons

It is a bit more expensive than other soft like it. It's better for a large size company.
It does have extensive feature set. So New user may need significant training time.

Pros

Ability to clock in and out and keep track of hours worked.

Cons

Nothing I can think of, was a great app.

Pros

It provides the payroll services including the Talent Management services and many more, basically holds a lot for HRIS system than individual services

Cons

It a little difficult to get a hang of all the features with UI in the beginning but later on it’s all fun

Pros

There are many areas, but the best by far is reporting in BA System.

Cons

Some of our employees have issues when accessing their records, which might mean that either UKG or KMC provide a How To step by step remedy.

Pros

UKG Pro is a cost effective HCM that provides all bells and whistles...and let's you create bells and whistles of your own (aka configured fields). You can administer it internally without a dedicated engineer and if you are creative enough, you can do some pretty interesting things with it. The options to connect to other systems that leverage HR data is fantastic...and with some many choices, you can make just about any connection happen...

Cons

There are a few areas that I think are lacking, a main one being user interface. The UI is outdated and honestly, a bit overwhelming for infrequent users. I also have the experience of getting excited about implementing a new feature/module only to find some serious limitations (ex. HR Service Delivery does not update the Core data base so you have dual entry issues which is the bane of my existence)

Pros

Very easy access to multiple menus including tax forms, payroll, hourly tracking, vacation time.

Cons

No cons recorded. I experienced user error but help desk was amazing at resetting my forgotten password

Pros

The ability to view time cards and monitor my team is helpful.

Cons

I would like to see expanded reporting on our version.

Pros

UKG Pro is a one stop shop for all the EHS information and data I need for my reports. I can see employee profile information, run reports for monthly working hours, and set my department goals all in the same application!

Cons

The functionality of the application is sometimes limited by the internet browser. I run into issues loading pages, or getting kicked out while waiting for the page to load.

Pros

The ability to clock in an out and view my benefits and time from my phone!

Cons

The constant crashing! It’s always crashing and needed to reenter and verify passwords.

Pros

UKG makes it easy to view your compensation, and benefits, update your personal information, can model your pay, and it tells me my history as far as compensation with the company

Cons

The mobile version is very limited, you can not see or do much on there

Pros

We have successfully implemented many of the modules. Employee Voice is one of the 'more fun' modules and provides great reporting capabilities for listening to your employees.

Cons

UKG has struggled over the years to find the right solution for customer service. While it's dramatically improved, they still have some issues and bumps in the road that require escalation to get resolution.

Pros

Ease of Use: The user interface is designed to be intuitive, making it easy for employees to navigate and complete tasks efficiently.

Cons

Aesthetics could be better. They are not as appealing as competitors.

Pros

Pretty complete application and easy to use when you knows how to use it.

Cons

can be run slow sometimes, complicated at de beginning to setup the catalogs.

Pros

I like that it is easy to clock in or out.

Cons

If you forget to clock in, it is difficult to fix. Managers have to delete punches and then add them all again. Seems like there should be an easier way.

Pros

I love how UKG Pro is the HUB for everything. From healthcare information to paystubs. UKG Pro has it all. I like not having to navigate through 3-5 different websites and finding all my required assignments and tools in one website. It has been an amazing HR tool to keep me on track with all the required trainings and communicating my needs and concerns in one location. It's a pretty intuitive website and the app has been super friendly to use.

Cons

I don't have any cons, I prefer this over some of the other HR programs that I had to use in the past.

Pros

UKG Pro truly excels in simplifying payroll and all aspects of HR, from recruiting and timekeeping to careers and benefits. UKG Pro empowers employees to effortlessly track vital information and ensures smooth and quick payroll processing. The system's ease of use and convenient access to required information on a single screen are major advantages. I highly appreciate the level of control and capabilities UKG Pro offers, allowing easy searching and providing a clear focus on driving and achieving goals.

Cons

I appreciate how UKG Pro functionality becomes much smoother with familiarity. However, I believe there is room for improvement in the ticketing system. Implementing a feature that allows us to mark up tickets based on priorities would be beneficial, as it would enable the HR team to prioritize and address urgent tickets more effectively.

Pros

Business Intelligence, being able to create custom reports is very important to the leadership in our company.

Cons

They different time keeping systems do not always connect well to Pro.

Pros

The integration with UKG Pro Learning and ability to navigate on a mobile device easily.

Cons

When you using it for "shift" changes there are many barriers.

Pros

If you have a vast budget, this could be a great product for you. But you absolutely will spend a fortune for all the bells and whistles. Take your existing budget and triple it. Invoices come non-stop.

Cons

The contract is impossible to get out of. The cost goes up by 10% each year and you MUST give an extensive notice or the contract auto renew annually. We got stuck paying for ACA and had to move it to a new company as they prepared ACA filing after we terminated our contract adn they refused to refund us. Be very careful wiht UKG, they make up random charges..invoices come in at every turn. IT is also very difficult to find employees who use and understand UKG, bc they turn all of their laid off staffers into consultants who bill at $200 per hour. Dont bother. I have no idea how this company stay in buisness. We had the worst experience in almost all aspects of the software. You are on an island with help only available at $200 per hour. This company functions like a MLM. Employers beware, you will pay top dollar for employees who understad the software or you will have to resort to consultatants....MLM. Worst business model.

Pros

The mobile app is very convenient, and the ease of use, is very nice!

Cons

there have been reports from some of my reps, that the app crashes, they have to uninstall, then reinstall, and then it works fine.

Pros

UKGPro has a huge expanse of capabilities and can be highly customized. It's capable of covering most, if not all, needed HR functions.

Cons

You have to be an expert in the system to get everything to work together correctly. UKG's support is abysmal. Reporting is extremely challenging and UKG forces customers to pay for everything they possibly can. We were left waiting for weeks or months for answers during launch. We are now being forced to pay an additional annual cost to update benefits administration because UKG is not updating their software, but of course they're not discounting our normal fees for the software.

Alternatives Considered

Reasons for Choosing UKG Pro

Switched From

Reasons for Switching to UKG Pro

Pros

UKG Pro is one of the best HCM tool on the market as it has all the components needed to run the HR functions. Its a full comprehensive tool.

Cons

The only thing that need improvement is the online training components to further learn about the system.

Pros

UKG Pro's features including managing teams, a user-friendly interface, seamless integration of payroll, time tracking, and other HR features made it very efficient tool. The robustness and adaptability of the reporting tools significantly increase value in an organization.

Cons

It takes some time to fully understand all the functions, and the first setup might be complicated and time-consuming to learn and familiar with the UI/UX. Periodically, there are lags when moving between modules.

Pros

Our company likes UKG Pro because it is an all-inclusive product from hiring our employees, paying our employees, goal-setting, reviews, learning opportunities, and everything in between. We like that all our employees information is housed in one software.

Cons

There are certain areas of UKG Pro that it would be nice to have a process setup to automatically update information on a certain date, such as allocations and local tax changes. We live in Indiana who withholds local taxes as of January 1st. However, when employees move to a different county and submit a new tax form, the request has to be held until the end of the year. We also have several labor allocations that are only for a certain time frame that have to manually updated.

Pros

Cost, their modules, integrations with other systems, the look/feel, user-friendliness of the modules, their security platform, user interface experience, global support and overall organization.

Cons

At the time, we wanted to go with their Ulit-Time Mgmt for timesheets, but they were in the midst of sunsetting that module, so we were forced to move to their Ulti Time and Attendance module. Other than that minor hiccup, there is nothing else that I dislike about UKG Pro.

Alternatives Considered

Reasons for Choosing UKG Pro

Switched From

Reasons for Switching to UKG Pro

Pros

UKG Pro is easy to use and provides an intuitive experience for your end users. You can manage your employee data with ease and can process Payroll without complex processing steps.

Cons

Sometimes the needs of the business cannot be met because UKG Pro may not have the exact product or service available at that time.

Pros

- Comprehensive HR/people management system
- Easy to learn and implement
- Nice integrations between different touchpoints for employees (recruitment, hiring/onboarding, timekeeping, performance management)

Cons

- User design and experience could be cleaner and more intuitive, especially for the employee-facing side when you have employees that are less digitally literate

Pros

I like that it’s relatively straightforward and easy to use most of the time.

Cons

Extremely antiquated. Whole site looks like it was designed in the early 2000s.

Pros

It makes it easy to do time off management and also to do payroll in all in one place.

Cons

I don't like that you can't use templates that you can just use to autopopulate each week if your work hours and codes are the same.

Pros

The ability to have Human Resources and Payroll wrapped into one service.

Cons

The many different scheduling services we tried that were integrated in the UKG program did not fully meet our needs and we use a different application now.

Pros

UKG Pro has been pretty easy to use and all of its functions are very useful

Cons

I have had issues with logging in before.

Pros

User friendly, it allows me to keep track of all my work-related information.

Cons

Navigate to complete my yearly evaluation.

Pros

I can't think of anything that I liked about it.

Cons

Customer service and tax pay services were really bad,

Pros

Utilizing the app for payroll and for tax reporting was an important reason we chose the program. I had worked with it in the past in my previous role with another company so it was easy to adapt to what my current company was using it for. It is great for payroll and managing our benefits options.

Cons

It was not as intuitive as I would have like but being that I had used it at another company, I was able to work through the changes to the platform and adapt to what I needed

Pros

I really liked the features built in for performance tracking and candidate review during a job search fill. Really made leaving comments and communicated back and forth with HR a breeze.

Cons

Sometimes documents or modules can be difficult to find. Certain links are available but are broken when you go to actually get to the area you need.

Pros

What I like the most is the ease of use. I had no idea what UKG pro was until I came to my current job. We use it for 80% of the things needed in the computer. Easy to navigate , it alerts you and make sure that you’re sure about what you’re going to submit or change and it ask you if you want to save the changes . It give you a lot of prompts before you make a final yes or no.

Cons

I wouldn’t know who to contact if anything went wrong.

Pros

Great support, free learning, very easy to use! UKG has a module for almost everything and if not is able to integrate easily.

Cons

Not all but some of the add on modules integration is poor and troublesome (People Doc).

Pros

The people. UKG has always had top notch people in support and relationship management. Generally, things work great, and even when things aren't going perfectly, we always feel supported.

Cons

The only con I have for UKG right now is the handoff from representative to representative as the support structure is perfected and implemented. We love all of our people, but they change a bit more than I'd like.

Pros

We switched to UKG as they were able to provide us with a more robust payroll and timekeeping system in combination with UKG Workforce/Dimensions. In particular we needed the scheduling functionality that Dimensions offered.

Cons

The basic functionality of the system is fairly intuitive, but once you move away from the basic functionality of the system it gets complex and requires a lot of training through the UKG University or monkeying around to figure out. Some of their documentation is outdated. You can tell that some parts of the system were built quick and dirty to get the job done, but lack quality control. For example, there are some fields that you can't see unless you go into the edit view. Support is helpful, though for non urgent matters can be slow at times. We bank with a smaller bank and UKG is not set up to work well with them.

Pros

Easy timecard management, easy to view and submit pto

Cons

setting employee schedules can be finicky

Pros

It gives us a consolidated database of accurate employee information. Our most novice technical trainees can utilize it with the same ease as our most seasoned executives. During the rollout, we received excellent assistance.

Cons

The most desired component of PowerBI has been difficult to master. We've determined that the HR department can best serve our reporting needs with the assistance of the technological team.

Pros

I love using UKG pro, it is an extremely fast, responsive and bug free software. It has detailed sections, one about your position, your pay rate, your company, information about taxes as well as access to the organization charts. I like the 'model my pay' feature.

Cons

Nothing, really. So far so good and bug free!