ADP Workforce Now

Pros

ADP Workforce Now is great for its all-in-one platform that simplifies payroll, benefits, and time tracking. Users love its easy interface, customization, and integration with other tools, making HR management seamless.

Cons

Customer support can be slow, the platform has a steep learning curve, integrations may be challenging, pricing isn't transparent, and the mobile app has limited functionality.

Pros

ADP Workforce Now is a great product to assist payroll departments with many tools to provide in-depth and practical assistance to every day payroll needs.

Cons

The cost can be overwhelming as you have to buy the system in modules that you need a piece at a time. It can also be hard to get assistance as you have to go through many different channels.

Alternatives Considered

Reasons for Choosing ADP Workforce Now

Switched From

Reasons for Switching to ADP Workforce Now

Pros

The reporting structure was great, one of the best.

Cons

Customer support was almost nonexistent.

Pros

Excellent reporting functions, very good core product with reliable delivery. Ability to do time data imports / mass updates very good.

Cons

ACA / benefits module was a bit funky, did not want to recognize an offering that did met MEC but not MV. For that reason, we used another solution for ACA filings.

Alternatives Considered

Reasons for Choosing ADP Workforce Now

Switched From

Reasons for Switching to ADP Workforce Now

Pros

Software is easy to use, visually easy for staff, secure, and robust software to support HR needs.

Cons

More customization and home/landing page could be more visually appealing

Alternatives Considered

Reasons for Choosing ADP Workforce Now

Reasons for Switching to ADP Workforce Now

Pros

I found the ADP Workforce Now platform fairly easy to use - intuitive for the most part. I also thought the reports were comprehensive - at least enough for my needs. Customer service was also good - fast to assist and resolve any issues.

Cons

I can't really think of anything I disliked about the ADP Workforce Now platform. Any issue I had was user-error, not the fault of the system!

Pros

Very clear and easy to both navigate and use for all .This system is not only employee user friendly in that it is easy to use and the important information all employees needs is in one place from pay to holidays clear and concise .This is also the case for employers / managers updating and allocating holidays pay etc again ver clear concise and easy to use .Notifications in place to let people know when pay roll has been updated holidays allocated etc .

Cons

I would say the only drawback is everyone has to have an email address and can not be accessed any other way .This can alienate some employees.

Pros

How it is very user-friendly in term of employee use and admin use.

Cons

Not everything is included or example the organization chart is extract. Some features we do not have a complete control off and must contact a rep. Some reps are not knowledgeable and point you in different directions.

Pros

It's been incredibly easy to access information about pay stubs, see the break down of pay, and to file for things like time off.

Cons

The 'My Benefits' screen where the time off button is rather hidden. One of the things employees so often use ADP for is putting their time off in and it's not easily accessible from the home screen.

Pros

ADP is a great tool for all-in-one employee onboarding, file management, and electronic paperwork.

Cons

ADP isn't the most affordable option out there.

Alternatives Considered

Reasons for Switching to ADP Workforce Now

Pros

-Ease of Use
-Manager friendly
-Great TPA for government filings

Cons

- Security permissions can be hard to figure out
- If doing payroll for multiple companies, starting payroll on one locks all companies

Pros

I really like that ADP Workforce Now is easy to navigate

Cons

I haven't found any issues with ADP Workforce Now.

Pros

It is very intuitive and the implementation process is thorough and accurate. The reporting module is outstanding with already written reports to creating your own. The communication from ADP is second to none.

Cons

There was some misunderstanding during implementation but easily resolved. I don't like that the benefits module is a 2nd phase as opposed to rolling out with the payroll module. It will require a 2nd go round of payroll auditing.

Alternatives Considered

Reasons for Choosing ADP Workforce Now

Switched From

Reasons for Switching to ADP Workforce Now

Pros

Ease of use, reliability, longevity, has a variety of different products and integrations

Cons

Can be a little clunky and limited at times

Alternatives Considered

Reasons for Switching to ADP Workforce Now

Pros

The partnership level and passion for resolving issues.

Cons

Portal can be clunky but getting better.

Alternatives Considered

Reasons for Switching to ADP Workforce Now

Pros

It's an on-time solution to know when I've been paid at a job and track my working hours as well as see upcoming payment scheduling. Far nicer than waiting on my employer to give me a check that I scan or cash in the old fashioned way.

Cons

There aren't particular complaints that I have towards the platform. It has a functional design that doesn't need flare to accomplish the tasks it's used for. A few more tutorials may assist new users, I did have to scrolll around a while before understanding the sections at first like with any program.

Pros

Ease of use. Very intuitive system and it was simple and put together well.

Cons

Waiting on the phone for customer service help. Hours on end I'd spent waiting for someone to pick up the phone or return a call.

Alternatives Considered

Reasons for Switching to ADP Workforce Now

Pros

Industrialization and automation backed capitalist are resourceful components in critical infrastructure Machine Learning

Cons

Miniaturization of computational abilities

Pros

ADP has a mobile login/out feature that is convenient and accurate for employees to use on the jobs and at different work locations.

Cons

The physical login/log out machine sometimes cause jam and not able to log the information in to the system and personnel have to retried several times for it to work. Also, personnel sometimes forgot to log out with the machine, causing accuracy issue when keeping track of their hours.

Pros

You are able to do everything in one space as well as recruiting and payroll all in one!

Cons

Nothing so far and I’ve been using for a year now.

Pros

I really like how accessible all of my pay and HR information is from the app, which is very clean and easy to use. Its nice having all past records available within a few clicks of a button. being able to clock in and out and edit my timecard is also very handy.

Cons

The app sometimes crashes, but its very infrequent. Other than that I don't face any cons

Pros

All the details about your payroll, W2 and etc stays forever stored on your ADP.

Cons

It spoils you and makes you want all employees to use it.

Pros

Easy to use interface and allowed us to manage our staff quickly and efficiently.

Cons

I'm aware of the cost so it's something to take into account for sure.

Pros

ADP workforce now is very friendly and easy to use. It has many useful functions and helped me a lot in my daily tasks as a HR professional. Reporting is very good.

Cons

Sometimes the system has errors and I would need to contact ADP to fix it.

Pros

Suits payroll and hr. Integrated product.

Cons

Reporting not very sophisticated. Basic reports but if you want more analytics you have to export to a bi tool

Pros

As a new employee who uses this software, I found no issues with it whatsoever. It was user friendly and comprehensive; further, I was able to get my work done in an expeditious manner.

Cons

Technical support resulted in calls being transferred from one assistant to another; however, our problem was resolved and that was greatly appreciated.

Pros

It makes it easy to check out your pay stub a few days in advance. Helping in case there was any discrepancy in pay, hours or vacation time.

Cons

Occasionally there can be issues signing in or random maintenance hours occuring on pay days

Pros

ADP allows you to clock in and out of work without needing to sign in. It also allows admins/ your employer to provide training videos in the app to help you in your field of work.

Cons

The new update makes it a bit difficult to sign in. Instead of being strictly on the app, it opens an external browser then you need to have a verification code.

Pros

The upgrades it has received makes it more user friendly and easy to use!

Cons

There really isn't anything I don't like about it. It is much improved from the previous version my company was using. The only thing missing that I liked from before was being able to see the amount of your check coming the day before payday.

Pros

I used ADP Workforce Now after I migrated away from ADP Total and I had to bring everything in house. The initial set up was not difficult

Cons

I have many. My implementation manager fell out of the process and we were left to figure out implementation, especially during the parallel testing

Alternatives Considered

Reasons for Choosing ADP Workforce Now

Switched From

Reasons for Switching to ADP Workforce Now

Pros

I like that I have a dedicated section for my team whether its monitoring their time cards, the shifts that they work, the tasks that are assigned to them. I get reminders for requested time off, time balances. It notifies for upcoming holidays.

Cons

Sometimes the app has glitches and when we clock in or out the app doesn't collect our times

Pros

Seamless all in one portal with an amazing amount of tools for employees to utilize from time off to payroll and more.

Cons

Could do with a better management of payroll options for disbursement, and it would be nice to have a faster way to take time off.

Pros

I think the ATS functionality is very neat and user friendly. I love that you can customize it to fit your recruitment process, uploading templates for communications, status changes, posting questions, etc. I do like that there is an integration with Ziprecruiter as well and the ability to add a referral progam.

Cons

I think the access permissions and the ability to create security profiles i think is just not a strong point. There have been several times when trying to assign admin permissions that will just not work as intended or end up creating another problem like the restrictions in the profile caused them to not have access to another function when it should not be related, etc.

Pros

It's a lot to take in, but it includes all the features one might need. ADP is widely used, and we have been using it for a good number of years. We have relied on ADP for various functions, including payroll, employee hiring, performance reviews, and tax management.

Cons

It feels outdated; I miss the fresh look of current UIs. There are too many clicks to navigate between different sections, which I dislike the most.

Pros

With it i get paid accurately and on time

Cons

There isnt anything i can say bad about adp

Pros

ADP Workforce Now allows you to log in via the mobile app or on a your personal browser or in your work browser. The mobile app says Good Morning (your name) and allows you to quickly access inform about your most recent paystub. You can view pay and tax statements to 2022. You can update your w4 tax withholding. You can view your timecard and so much more.

Cons

I provide a 4 star rating for one reason. In the past I've had other jobs using ADP Workforce Now. None of those jobs, or tax documents are listed in one ADP. In order to access this information you'd need to remember your login information

Pros

The ease of use. Also, the variety of services you can receive to make processing payroll/ HRIS/ garnishments, etc. Always have loved using this product and most jobs I have worked at

Cons

Sometime the system can have glitches that are hard to explain and if you get someone other than your dedicated rep, they are not as knowledgeable. Again, sometimes. Other times I get great customer service all around.

Pros

I have been using ADP Workforce Now for several years, and it has been a very invaluable tool. What I like most about ADP Workforce is that it is very user friendly, and also offers an array of features that help streamline payroll, benefits, time tracking and employee management. One of hte features that stand out is the self-service portal that allows employees to access paystubs, request time off and update personal information with ease. Overall, ADP Workforce has greatly improved HR operations and I highly recomment this platform.

Cons

Some of my least favorite is there is no live chat support, the bot feature is not as helpful as being able to speak to a representative. Also the customer service and technical support are not as favorable as I would like.

Pros

The simplicity of the app and the new updates really made the app much more than what it used to be. Ease of use as well as all the tools you have available. Everything you need in one app.

Cons

Before the updates the app could be slow at times. Even now the app can be a bit slow especially with logging in, but nothing that should deter anyone from using the app.

Pros

The UI is simple and clean. Most menus are organized in a way that seems intuitive, like where to find calendars for PTO or time clock function. It's definitely one of the most popular timesheet and payroll software out there.

Cons

For non-salary employees, it used to be hard to find the place where to clock-in and clock-out. This has definitely cleaned up over time and now in a more prominent place.

I remember signing up for benefits through ADP for the next year and the W9 part is confusing. It steps you through with questions rather than filling out the form, then puts in the answers for you. I accidentally claimed too much and didn't get federal taxes taken out and had to add in extra money to make up for it.

Pros

I like that it can easily be accessed by any internet browser in the office. I also like that it shows everything in one place such as paycheck stubs and retirement accounts.

Cons

What I like least is that on occasion the website will down and we will not be able to clock in/out or view paycheck stubs/

Pros

The simplicity of clocking in and out. That the pay statements are organized well and easily accessible.

Cons

Only being able to clock in from the internet. If I am having computer problems, I am not able to clock in.

Pros

Your payroll is always done for you and ahead of time! They also work closely with banks and other resource company's to get you taken care of!

Cons

If the internet connection is slow that day it takes alot of time to log in and check employees times and attendance

Pros

I like the ease that you could move around in the system

Cons

The only hard part of the app was requesting you time off

Pros

Prominently I like its go to approach, an all in one store. Here all different types of activities can be performed by simply navigating to different portals like attendance management, time tracking, performance management and monitoring, goal tracking, leave application etc

Cons

The UI is not up to the mark, its cumbersome and the look and feel doesn’t make someone to use it longer

Pros

The software provides a straightforward and intuitive navigation system, making it effortless for users to move through its features.

Cons

Over the past few years, I've become quite familiar with ADP Workforce Now. After spending time learning the ins and outs of the platform, I can honestly say that I haven't encountered any aspects that I dislike. It has proven to be a reliable and efficient tool for managing workforce processes.

Pros

ADPWFN is very customizable. It even has a payroll calculator to check the net proceeds an employee will get for his pay. 401k deductions and remittances are also integrated into this SAAS, which lessens the hassle of having a different service provider.

Cons

Their billing is quite confusing. There are charges that are not obvious as to when they occurred. Customer service agents are not equally trained and knowledgeable.

Alternatives Considered

Reasons for Choosing ADP Workforce Now

Switched From

Reasons for Switching to ADP Workforce Now

Pros

It offers many features, most of which I never or rarely use

Cons

It is overly complicated for my everyday needs. I just want something which easy.

Alternatives Considered

Reasons for Choosing ADP Workforce Now

Switched From

Reasons for Switching to ADP Workforce Now

Pros

ADP is incredible for management of many workplace tasks such as time clock, timesheet pay and PTO management.

Cons

Since i work evenings sometimes when i check ADP at late ours some services are unavailable.

Pros

The ease of use was great. I have used multiple systems and ADP by far surpasses quality, versatility, capabilities, and ease of use.

Cons

I do not have anything really bad to say. Customer support can assist with setting up any report you need for your frequently tracked areas, but making one on your own can be difficult. It's usually addressed upon setup.