--- description: Review of Coax Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Coax | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [Coax](/software/419334/coax) # Coax Canonical: https://www.softwareadvice.ie/software/419334/coax Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/419334/coax?page=2) > Coax is a business communication tool suitable for various sectors, such as retail, health care, professional services, and automotive companies. It brings together different customer interactions into a unified chat system. This includes texts, social media messages, emails, and calls, ensuring that no customer communication slips through the cracks. Key features include a live chat widget that is always available, integrated SMS, automated messaging for instances such as missed calls or after working hours, in-app payments, customer contact cards for tracking information, and custom contact forms for initiating new chats. It also provides the ability to automate actions based on keywords, request reviews, support multiple locations, update CRM contacts, and share media visibility. Coax simplifies customer communications by consolidating them into one chat. This saves time and avoids missing messages across different platforms. Automated features such as SMS alerts eliminate the need for manual notifications. Integrated payments, review requests, and contact cards reduce unnecessary back-and-forth communication. For businesses operating in multiple locations, Coax allows for the creation of unified systems with custom hours, users, and branding for each site. Therefore, companies using Coax can devote more time to their core business activities rather than managing customer interactions across various fragmented solutions. > > Verdict: Rated **5.0/5** by 10 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 10 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.9/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Coax ## Commercial Context - **Starting Price**: A$299.00 - **Pricing model**: Flat Rate (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, Malaysia, New Zealand, Singapore, United Arab Emirates, United Kingdom, United States ## Features - AI Copilot - API - Activity Dashboard - Activity Tracking - Alerts/Notifications - Autoresponders - Batch Communications - CRM - Call Recording - Chat/Messaging - Customer Database - Customer History - Customisable Branding - Email Management - Feedback Management - Generative AI - IVR - Inbox Management - Interaction Tracking - Knowledge Base Management ## Integrations (62 total) - AVANSER - AdRoll - Amazon Seller Tool - Asana - Bitly - Buffer - ClickUp - Cobalt - Core Practice - Delacon - Docusign - Eventbrite - Facebook Business Suite - Gmail - Google Analytics 360 ... and 47 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Communications Management Software](https://www.softwareadvice.ie/directory/4742/customer-communications-mngt/software) ## Alternatives 1. [Tidio](https://www.softwareadvice.ie/software/157633/tidio-chat) — 4.7/5 (590 reviews) 2. [respond.io](https://www.softwareadvice.ie/software/66713/rocketbots1) — 4.6/5 (60 reviews) 3. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4090 reviews) 4. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3470 reviews) 5. [Kommo](https://www.softwareadvice.ie/software/3142/amocrm) — 4.5/5 (262 reviews) ## Reviews ### "Game changer for any business\!" — 5.0/5 > **Phillip** | *1 July 2026* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: Integrated inbox for SMS, email and phone Automations Shopify integration Useful phone features like business hours, special closing dates > > **Cons**: Coax is a fairly new product so the team are constantly testing new features. Sometimes they can be a bit buggy but the team are quick to address them. > > We came from a competitor product and we found Coax to have all the same features and more but better value for money. We've been with them since their early development days and we love that the team are always asking for feedback to improve. The product is constantly getting better and we found it a big time saver for our business to have everything in the one place. ----- ### "The best tool for ecom & service based businesses." — 5.0/5 > **Jack** | *18 February 2026* | Retail | Recommendation rating: 9.0/10 > > **Pros**: Coax's platform \& tools are absolutely second to none. As an ecommerce business relying on fast \& efficient communication with customers to convert sales - the platform has basically replaced the function of a CRM for us with even more integration to other parts of the business like marketing \& fulfilment. We now run our product repair/servicing communication \& payments exclusively through coax - and get many compliments \& reviews for how good our service is. We probably save 2-3 days for every repair/service by eliminating invoices/emails back and forth and just using Text/Coax payments. > > **Cons**: Everything has been positive so far \& further improvements are constantly being made. \[sensitive content hidden\] and the team are running a tight ship and are great to deal with. > > Has been over and above expectations. We were skeptical because our old service "did the job" but nearly every aspect has been an improvement. ----- ### "Amazing 10/10 Recommendation\!" — 5.0/5 > **Alan** | *27 January 2026* | Alternative Medicine | Recommendation rating: 3.0/10 > > **Pros**: The great communication and customer support, and its AI abilities. It’s ease of use is also ability to track all your conversations and turn them into a task list > > **Cons**: Nothing to complain. Every feature you can think of is there, and if its not, the team will work with you to fulfil your idea ----- ### "Coax Has Transformed Communication in Our Medical Practice" — 5.0/5 > **Krystian** | *6 May 2025* | Medical Practice | Recommendation rating: 9.0/10 > > **Pros**: Streamlines communication across referrers, doctors, and patients. Reduces reliance on multiple systems, minimising errors and double-handling. Saves significant time in daily operations. Highly responsive and approachable support team. Genuine engagement with client feedback. Continuous improvements based on real user needs. > > **Cons**: As with any evolving platform, occasional updates require minor workflow adjustments. Initial setup and integration may take some planning (but support is excellent). > > We've been using Coax in our specialist medical practice for some time now, and it has proven to be an invaluable tool for streamlining our operations. It has significantly improved the way we communicate with both our referrers, doctors and patients—cutting down on back-and-forth between multiple systems, reducing errors, and ultimately saving us a great deal of time in our daily workflows. What sets Coax apart is not just the product itself, but the people behind it. Their team is responsive, approachable, and genuinely interested in understanding the specific needs of our practice. They’ve taken the time to listen to our feedback and have implemented changes that have made a noticeable difference. It’s clear they’re committed to ongoing improvement and supporting their users. We highly recommend Coax to other medical businesses looking to improve communications, enhance efficiency, and work with a company that truly values its clients. ----- ### "Give Coax a go - you'll thank yourself later" — 5.0/5 > **Shelley** | *10 February 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Coax is a no-brainer for us. My customers are low-tech grandmas but they can all text - so having Coax makes it easy for them to ask questions which often turn into sales. > > **Cons**: Having just migrated from Podium, this only thing I'm having to re-do is the FAQ template - which is easy enough to set up. > > The best thing about Coax is the people. I can easily get help and bounce ideas for feature request etc - such a rare treat from SaaS companies\! ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/419334/coax?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/419334/coax) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data