4.3
Overall rating
Reviews

4.3
Overall rating
Reviews

About Mailgun

Mailgun is a cloud-based transactional email API service designed to help developers send, track and receive emails from websites or applications. Features include inbound email routing, A/B testing, batch sending, email personalization and scheduling. The solution enables users to verify email domain names using SPF and DKIM records and maintain an authenticate mailing list in order to avoid fake/invalid addresses and ensure correct email deliverability. Using the analytics feature, marketers can gain insights into high-performing subject line and content, click-through rate (CTR) and customer's viewing patterns. Team members can utilize the send time optimization feature to determine the suitable time for launching campaigns. Mailgun offers integration with a variety of third-party applications such as OneSignal, 250ok, Bitrise, Smooch by Zendesk, Omnisend, Customer.io and more. It is available on both monthly subscriptions and pay-as-you-go basis. Support for the solution is provided via chat, phone, documentation and other online measures.
Mailgun Software - Mailgun dashboard
Mailgun Software - Mailgun email validation
Mailgun Software - Mailgun domain setup
Mailgun Software - Mailgun domain search
Mailgun video
Mailgun Software - Mailgun dashboard - thumbnail
Mailgun Software - Mailgun email validation - thumbnail
Mailgun Software - Mailgun domain setup - thumbnail
Mailgun Software - Mailgun domain search - thumbnail

Mailgun pricing

Mailgun has a free version and offers a free trial. Mailgun paid version starts at US$35.00/month.

Starting Price:
US$35.00/month
Free Version:
Yes
Free trial:
Yes

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Mailgun Reviews

Feature rating

Value for Money
4
Functionality
4.2
Ease of Use
4.3
Customer Support
3.9
5 reviews of 152 View all reviews
Chandan
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/2/2023

Helps you land into prospect's inbox

Mailgun is a comprehensive email marketing service that provides businesses with the tools they need to create effective email campaigns and ensure deliverability. Its advanced features make it a popular choice for businesses of all sizes looking to improve their email marketing efforts.

Pros

The DMARC record validation and domain verification process is so smooth and generous that it increases your chance of landing in your prospect's inbox by almost 100%.

Cons

The pricing is higher than any other competitor products.

Alternatives Considered

SendGrid

Reasons for Choosing Mailgun

to try out new features and increase the deliverability.

Switched From

SendGrid

Reasons for Switching to Mailgun

Higher rate of mail deliverability to the inbox
Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/11/2021

Mailgun is the most developer friendly and cost-effective transactional email service/

Mailgun was one of the most developer-friendly transactional email service providers previously until they removed their free plan. However, the ease of implementation and support by different plugins and software make it a really good tool. DNS is easy to configure so we have no issue with deliverability. The dashboard is also great and offers good logs and graphs.

Pros

Great documentation, 10k emails on the free plan was great previously for the prepaid plan is okay. Good API and interface.

Cons

Downtimes and deliverability issues can be daunting.

Alternatives Considered

Amazon SES, Brevo, SendGrid and Mailjet

Reasons for Choosing Mailgun

Pricing mainly. Maildrill was taken over by MailChimp and pricing got very high.

Reasons for Switching to Mailgun

Dashboard, ease of implementation, the support team was great too and offered very quick response times.
Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 1/9/2023

Waste of time and money

I've worked for quite some time with Apollo where they referred me to use a mailing service such as Mailgun to expand my email sending cap to over 200 emails/day. So I did. I created the account on Mailgun, ran a couple of tests, got familiarized with the API, and developed a standard operating process around it, took me 1 week.Everything went well in the testing phase.After sending my first batch of emails LIVE (oh the timing) I got my account temporarily disabled. I get to fill in a completely irrelevant form that was supposed to confirm the "legitimacy" of my business. My business is 100% legit. I got my account permanently suspended, because why not, and who cares? It is not illegal in any country to send cold emails. I haven't received any explanation, there was no warning before starting to use the app. Waste of time and money.

Pros

Yes, there are not too many things left to like at the end of the day.

Cons

Takes a lot of time to set up and requires a serious time investment compared to its competitors.Docs are messy and outdated/inaccurate.Extorsion tactics.They disable your account for no reason.There is no support.

Reasons for Switching to Mailgun

Obviously my mistake.
Samuel
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/4/2022

Developer friendly transactional email service

We are solving transactional email needs for a startup I work as a CTO, does a great job there despite pricing not being flexible enough.

Pros

Mailgun is a service that was created by developers for developers. Their top-tier documentation and code is self-explanatory and should present no issues to integrate in just a few minutes. The service itself is reliable and has the latest bleeding edge features. Their customer support is very effective and can get issues solved promptly.

Cons

Mailgun's pricing has only gotten pricier and pricier with time. They are not even able to provide discounts that are not in their scheme and it is up to you to simply accept that when there are many competitors on this market. The service itself is very robust but this inconvenient made me think about other options after some above-base level features were needed.

Alternatives Considered

SendGrid

Reasons for Switching to Mailgun

Documentation looked robust and easy to work with.
Cristian
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 5/12/2019

Simplify your email sending

We use mailgun for all of our transactional email. We manage, from a single account, a lot of our domains. We always have detailed insight into what is happening with our email deliveries. When things go wrong, there is enough information to find the cause.

Pros

Ease of setup. Transparent pricing. Free tier goes up until a really high scale. Can use it via API or smtp, whatever you need.

Cons

Support is a little slow for non paying plans, but that is expected. There are no alarms in place for when something starts going wrong unexpectedly.

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