Guesty For Hosts

Pros

We love how its synchronized all our listings and made it easy for us to get reservations across platforms.

Cons

Sometimes the messaging might not sync a massage or sometimes it doesn't load the calendar or message center on mobile.

Pros

A full suite of services with great support staff, not only the technology is top of the line but the ease of configuration as well.

Also, Guesty is one of the very few companies offering a complete solution that includes guest communications

Cons

Nothing so far. As we move forward I am sure there will be things that will need to be addressed, specially as they continue integrating AI into the tool, but so far everything I have requested I have been satisfied

Pros

The layout of Guesty is visually appealing, but beyond that, I don’t have much positive to say.

Cons

> Sales team overpromises: They guarantee features that don’t exist and aren’t even on the roadmap.
> Onboarding team stalls: They try to buy time, delaying the setup process to start billing while still not delivering the promised functionalities.
> Support issues: When testing a property integration with Airbnb, they falsely claimed that Airbnb was down. Meanwhile, my other PMS, which manages 40 properties, worked perfectly fine with Airbnb.
> Unethical billing practices: Despite their failure to deliver, I was forced to pay a $1,000 onboarding fee (for services that never took place) and was also charged $450 for three months without my authorization, while they kept stalling, claiming they were preparing the system.

Pros

Guesty saves a lot of time and headache when it comes to managing multiple listings and messaging guests.

Cons

Every now and then I've noticed my automated messages stop sending and I need to delete and redo them in order for them to work again. We also have had issues with the door lock creating new codes, I'm not sure if this is a Guesty issue or my lock.

Alternatives Considered

Reasons for Switching to Guesty For Hosts

Pros

Ease of calendar and monthly invoices, I like that it integrates with Turno and door locks. Auto messaging Works great with AirBnb amd Booking.

Cons

Functionality and Messaging on VRBO is horrible. It messed up my listings 3x and said I had way more beds (like 16 or 18 per property, when it only has 3-4, and said it only had 1 bathroom instead of 2-3).
Customer service is a joke. Sometimes takes days to get a response. No live chat or calling features. Most of the time the first and usually second reply don't even answer/understand my question and then its a back and forth.
It took so long to set up, as does any channel manager, so I'm dealing with it instead of swtiching.

Pros

Automations seemed helpful.
Easy to use

Cons

Limited personal booking site features. Was looking to add an inviting direct booking site

Pros

We love that everything is in one place for managing properties

Cons

that the guest isn't required to include their email address as well as phone number. We like to send our guestbook our via email ahead of time so that they can see what's in the area, places to eat, and requirements before they arrive.

Pros

Nothing positive to say. Customer service was non-existant. They’re trying to use AI to respond.

Cons

Everything. The platform overall is poorly managed and does not connect easily with other booking platforms. Caused 3 double bookings in a week.

Pros

it keeps my rental reservations on one calendar and syncs my 3 platforms.

Cons

It is not as user friendly as I need at times.

Alternatives Considered

Reasons for Switching to Guesty For Hosts

Pros

What I liked most about Guesty For Hosts is its powerful automation tools that simplify managing multiple properties. The seamless integrations with major booking platforms save time and reduce errors. Additionally, the comprehensive reporting and analytics provide valuable insights for optimizing operations. The responsive customer support team also ensures any issues are promptly addressed, enhancing the overall management experience.

Cons

One aspect I liked least about Guesty For Hosts is its pricing, which can be expensive for smaller operations. Additionally, the platform's extensive features can be overwhelming, resulting in a steep learning curve for new users. Occasionally, customer support response times are slower during peak periods, which can be frustrating.

Pros

Overall, Guesty is a fantastic tool. The ease of having all of our listings and information all in one place, makes the management of our listings so much easier. Guesty is also very user friendly and at the same time a very robust application.

Cons

The integration platform is at times cumbersome and sometimes confusing. Step by step directions need to be updated to match the actual integration process for each platform.

Pros

Guesty for Hosts was a great way to get started with a few properties under management. The onboarding was a nice and easy process.

Cons

Guesty for Host has limitations once you reach 4 plus properties. I was having trouble integrating more due to limited features like the owner statements and the UX is very dated. It also took 7 plus days for IT tickets to be addresses. No one to call only an email for support.

Pros

Super easy to use and haven't had any issues at all.

Cons

Nothing to report in this question. No issues so far

Pros

All the possibilities for automation through all channels.

Cons

It would be nice to get a page with all the numbers og futures booking with number of guest, payout etc.

Pros

Easy platform and plenty of how to videos online.

Cons

It would be nice to have a few more options for automated messaging

Pros

It's really user friendly and easy to navigate!

Cons

I personally have no problems with the app.

Pros

Guesty easily integrates with all of the major booking platforms and also helps you to set up your own direct booking website. I love the message templates and automated messages. These are more robust than Airbnb's message templates.

Cons

There are some bugs in the user interface, especially on the app. Some screens don't display correctly and there are a couple quirks but they are usually easy to figure out. My biggest complaint is how slowly the app takes to load sometimes.The feature I wish they had was being able to allow co-hosts to the CMS. VRBO doesn't allow cohosts so if I could add a co-host to Guesty it would solve a lot of problems!

Pros

How easy it is to work, and the customer service is amazing

Cons

Nothing. customer service is amazing and help if you don't know how to do something

Pros

All works smoothly, website builder and integration with several platforms

Cons

Only 3 platforms... it should manage at least TripAdvisor and Trip.com

Pros

Connecting your rental platforms is great - no issues with AirBnb. VRBO is a different story and the customer support has been horrible to say the least. Automated messages to your guests is very helpful. One stop shop for rental management is great.

Cons

Inability to connect with VRBO which has led to significant loss of bookings during peak summer season. Customer Support is horrible.

Pros

There's no better way to manage multiple platforms than Guesty for hosts - the unified inbox is incredibly helpful to manage bookings and messages, especially if you're listed on booking.com.

Cons

If I can change anything, it would the be the homepage view on desktop. It's not a great dashboard and would be more helpful to have a typical dashboard like in other apps.

Pros

I really like that I can automate all the messages and reviews and that it’s dependable. Takes a lot of work off my plate each week.

Cons

The set up syncing everything was a little rough

Alternatives Considered

Pros

Sending automatic guest messages to guests so I don't have to think about it.

Cons

Pricing Optimizer interface; also Guesty seems to block out available dates and that has been very frustrating.

Pros

It simplifies property management, reduces stress, and enhances the overall guest experience.

Cons

I have been using Guesty for about a year and haven't come across one yet.

Pros

Guesty for Hosts automated messaging system is the main thing that we use the platform for. It saves us a ton of time and energy not having to keep track of messages being sent to guest on check in and check out. The ability to link to our smart locks is another huge benefit of the program. It again saves us a ton of hassle to not have to generate our own codes for guests.

Cons

The software is clunky to use sometimes. It seems a litte outdated and could be more user friendly. The customer service chat is also non existent. It just directs to articles that are sometimes helpful, sometimes not. It would be better to talk to or chat with a human to resolve issues.

Pros

The ease of set up and easy to maneuver on the site and app

Cons

They are one of the most unreliable, inconsistent and unprofessional companies we have dealt with in this business. It takes days for customer service to answer you if you’re having a problem, and most of the time, it’s a big answer, and requires you to go back-and-forth, which adds more time.

The sync feature for calendars and integrations is horrible. we have had consistent double bookings because of glitches on their end. This is a dealbreaker for us.

Pros

I like the calendar feature and the feature to view property specifics. It is easy to use and user friendly. The process to set up agents in the system is extremely easy as well. I Love the fact that we are able to load the links to all property specifics from the actual Guesty system.

Cons

The payment process is a bit all over the place. You are able to add credit cards and sometimes it is hard to find out which button will actually process the payment in real time. Sometimes we have to enter the information and let the system manually take it.

Pros

Guesty for Hosts does the minimum well, but there are other better products out there for less money.

Cons

Guesty for Hosts has poor customer support. They treat Guesty for Hosts very badly and seem to have little regard for Hosts users compared to Guesty for Pros. They focus all of their time and energy on the Pros. Why even have a Hosts level if they don't support the users or update the product. They do false advertising to draw you in only to discover that most of the integrations with other products are only for the Pros subscription and the Hosts level.

Alternatives Considered

Reasons for Switching to Guesty For Hosts

Pros

I am very happy with the integration modules allowing cross promotion between platforms, and the ability to manage smart locks via the site relieves a lot of stress and reduces manual input required.

Cons

The calendar functionality used on a mobile device, can be a little more user friendly. Often when editing current reservations or updating blocked out dates, it takes a few hops, skips, and jumps to get the task accomplished.

Pros

The automated messaging and integrated in box is about the only thing this software has going for it.

Cons

AI driven customer service is the downfall of this platform. This software works great until it doesn't. Then you can spend countless hours going in loops with AI that cannot answer a specific question. Emails that are sent for help fall into a black hole and are never answered. My pricing is accurate of GFH, but is incorrect on my booking platforms and I am looking to lose money on my property, lose quality guests and possibly ruin my listing reputation. I am looking for a new integration service because this has failed me. I would not recommend it to anyone.

Pros

Extremely easy to navigate, integrate, automate, and manage several properties an several different booking channels.

Cons

Customer Support, although helpful, lags in response. Back and forth communication can some times take days.

Pros

Nothing to be honest. Poor support and calendar combination

Cons

Very unreliable, double bookings off an on but in the last week we had 4 double bookings. This added so much work to us and trying to iron out the issues with upset guests. No response from support for days of reaching out. When we canceled our subscription , low a behold… constant contact. Cost us time, money and host ratings

Pros

It's easy to use and consolidates all the booking channels into one place. Set up is easy.

Cons

Wish I could use different payment processors other than stripe or PayPal.

Pros

I like the interface and the ease of use. It's user-friendly and everything is laid out for you to follow the steps.

Cons

They don't have a signature option for short term rental agreements would be the only thing missing from this software.

Pros

Easily manage the guest communication and property management form a seamless unified platform.

Cons

no customer service phone number or active training with Q&A, found for on boarding

Alternatives Considered

Reasons for Choosing Guesty For Hosts

Switched From

Reasons for Switching to Guesty For Hosts

Pros

AirBNB has a horrible website and app. YourPorter completely remediates the problem. Calendars are all on one screen, easily allowing you to get a view of current and upcoming reservations. If you combine this app with a good pricing tool app you will NEVER need to go to AirBNBs site again.

I force all my cohosts to use this software and I will not work with anyone that does not use it.

Cons

If you added the ability to set pricing on this tool it would be nirvana.

I don't like the way you have to scroll back to view previous reservations; it "bumps" the calendar back in 90 day increments then you have to scroll back to a more recent day. This is a very minor nitpick.

Pros

The ability to sync calendars and integrate with price labs is great! Guesty is now the master source of information for my air bnb and VRBO accounts

Cons

The calendar management, while powerful, the view is meant to manage 10+ properties, would love to be able to see it in a calendar view of I have one property instead of a table with 1 row

Alternatives Considered

Reasons for Switching to Guesty For Hosts

Pros

Your Porter has helped me automate much of my short term rental business on both Airbnb and Vrbo. From auto messaging, calendar syncing, cleaning staff coordination...this app is very impressive.

Cons

You do have to follow their documentation closely as you integrate this into your business. I had a brief time when my two calendars would not sync and I had to restart the Vrbo integration.

Alternatives Considered

Reasons for Choosing Guesty For Hosts

Reasons for Switching to Guesty For Hosts

Pros

That it pulled my Airbnb listings into one place

Cons

It often doesn't load, it doesn't tie my listings into the right place sometimes, notifications to the cleaners don't go out more than they do go out, the support is atrocious takes week and sometimes months to get back to you (3 months is my record for a reply)

Pros

I actually really like the software and how well it works. Especially the messaging.

Cons

It would have been good to have the rental platforms connected so that we had immediate updates.

Pros

It was important for me to know that this is easy to use. We are just getting started with rentals and Guesty has made it so easy for us with templates and an easy to use interface.

Cons

A built in guidebook like hostfully has would be great.

Alternatives Considered

Pros

Very easy to set up with my existing Airbnb and Booking.com accounts.
Most suitable for what I needed - just 2 properties that I manage / maintain myself. I mainly wanted to a channel manager that stopped the potential of double bookings.
I found the automated messaging that operated on both booking platforms very useful.
The simple format was very welcome as i did not want anything too complex or complicated.

Cons

There were no APN connections to Homeaway Vibro

Pros

YourPorter has almost all the features needed to manage a STR business. And the support is very responsive! Love YourPorter.

Cons

Wish there were a few more API connected channels.

Pros

Strong feature set for a "lightweight" management solution, price is reasonable...especially if you pay for a full year.Highly functional mobile app

Cons

A little clunky to navigate, UI seems to have been designed for mobile first so it doesn't take advantage of the added real estate on a desktop browser. Not as feature-rich as other solutions, but understandable at the price

Alternatives Considered

Reasons for Switching to Guesty For Hosts

Cons

I have a property manager who is doing well on the property management side I tried to purchase this so your company could handle the software side yet you expect people who are not tech savvy to understand how to fix your software and don’t even have a contact phone number

Pros

At first I thought that this product was great. Easy to deply and set up. Unfortunately I had countless issues along the way that were not resolved.

Cons

The customer service and support is not helpful. Never provided updates. Never made sure my ticket was taken care of. Left me to figure out messaging to clients without any communication from support or development. Furthermore, the pricing is not clear on their website. I was charged way more than expected.

Pros

Income reports, smart lock integration, automated message feature with teams, and direct booking site made easy.

Cons

VRBO is always an issue, but I've heard this isn't just guesty for hosts that have issues connecting with VRBO

Pros

Your Porter integrates seamlessly with the 3 online booking sites I use for my short term rentals plus it plays nicely with Beyond Pricing. The steps to set everything up are straight forward & well explained & their online & email support is fabulous. Saves me time & value for money as well. Very happy so far. Mobile app - tablet or phone - great as well.

Cons

Nothing at this stage. All my experiences have been positive.

Alternatives Considered

Reasons for Switching to Guesty For Hosts

Pros

Guesty has been a fabulous integration tool, to sync our listing calendars, integrate with our pricing management system, and even link with our guest guide! Guesty's webpage builder for direct bookings is also significantly more robust and user friendly than our old systems was.

Cons

Really none after the worse management software we dealt with!

Pros

I tested 2 more solutions and decided to use Your Porter for a short rental property.
It is a simple solution and does exactly what I need, and probably many other property owners;
1. It syncs booking.com and airbnb calendars
2. It unifies the communication with guests on a single interface
3. It offers an integrated solution for charging booking.com guests
4. It replicates airbnb pricing into booking.com. This was a key in my decision. I find airbnb pricing engine suitable for my needs. I didn't want to use other pricing engines, nor booking.com engine which i find cumbersome and not optimized for small private property owners.
5. It is reasonably priced.

Cons

Small hiccup is that number of babies is not synced from airbnb to yourporter. Surely they'll fix it soon.
Another one is that they only accept credit cards. No solution for monthly bank transfer, ideal (Netherlands). They did however offer an online annual bank transfer.