About Cisco Jabber

Cisco Jabber is a unified communication software solution designed to facilitate the collaboration and communication needs of any business. With Jabber, users are able to utilize video and voice conferencing, messaging, and screen sharing capabilities on any mobile device such as iPhone or Ipad to work anytime, anywhere. Jabber include instant messaging, voice calls, video calls, voice messaging, desktop sharing, an XMPP client and more. Jabber offers additional features such as multilingual support, an integrated Cisco phone line and Cisco unified communications manager integration for manageable call control and session management. Jabber also includes bot framework to help businesses automatically send and receive messages, handle active chats and answer incoming calls. Jabber’s pricing is available on-demand and can also be purchased from Cisco or any Cisco partner. Jabber is available as a mobile app for any iOS or Android device.
Cisco Jabber Software - Cisco Jabber
Cisco Jabber Software - Cisco Jabber Chat
Cisco Jabber Software - Cisco Jabber Android interface
Cisco Jabber Software - Cisco Jabber iPhone iPad interface
Cisco Jabber Software - Cisco Jabber  Multiline
Cisco Jabber Software - Sharepoint integration
Cisco Jabber video
Cisco Jabber Software - Cisco Jabber - thumbnail
Cisco Jabber Software - Cisco Jabber Chat - thumbnail
Cisco Jabber Software - Cisco Jabber Android interface - thumbnail
Cisco Jabber Software - Cisco Jabber iPhone iPad interface - thumbnail
Cisco Jabber Software - Cisco Jabber  Multiline - thumbnail

Cisco Jabber pricing

Cisco Jabber does not have a free version.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

Alternatives to Cisco Jabber

LiveChat

4.6 (1693 Reviews)
LiveChat is an all-in-one customer service platform helping brands deliver superb customer service while boosting their...

ICE Click-to-Chat

4.8 (16 Reviews)
ICE, also known as Integrated Customer Engagement, is a customer engagement platform created by Enterprise Technology...

BroadVoice Cloud PBX

4.6 (29 Reviews)
BroadVoice b-Hive helps call and collaborate from anywhere with a single cloud communication solution that unifies...

Cisco AnyConnect

4.6 (974 Reviews)
Cisco AnyConnect is a cloud-based software, which helps businesses offer remote employees secure VPN access to an...

Zultys MX System

3.7 (26 Reviews)
Zultys offers a line of unified communications (UC) solutions and phone system equipment known as the Zultys MX Series....

Cisco Umbrella

4.4 (13 Reviews)
Cisco Umbrella's cloud-delivered security enables an immediate improvement in security and compliance posture. That's...

GoTo Connect

4.5 (667 Reviews)
GoTo Connect is the all-in-one phone, meeting and messaging software built for SMBs. It boasts an enterprise-class...

Google Chat

4.5 (2361 Reviews)
Google Chat is a messaging platform that helps businesses of all sizes establish individual and team communication...

RingCentral Video

4.4 (385 Reviews)
RingCentral Video is a cloud-based video conferencing solution designed to help businesses conduct meetings and enable...

Avaya UCaaS

4.4 (88 Reviews)
Avaya UCaaS (formerly Avaya Aura Contact Center) is a cloud-based and on-premise call center solution that caters to...

Smartcare

3.8 (279 Reviews)
SmartCare is a cloud-based childcare solution that connects childcare center owners, teachers and parents in real time...

Zoom Workplace

4.6 (14186 Reviews)
Zoom Workplace brings communication, employee engagement, spaces, and productivity solutions together on a single...

Cisco Meraki

4.5 (121 Reviews)
Cisco Meraki is a firewall solution designed to help businesses in retail, healthcare, manufacturing, hospitality,...

Oracle Ambulatory EHR

3.8 (160 Reviews)
Oracle Ambulatory EHR, part of Oracle Health's suite, is a technology platform for outpatient care facilities. This...

Discord

4.7 (484 Reviews)
Discord is a web-based communication tool designed to help teams and individuals create communities and collaborate...

Browse Cisco Jabber Reviews

1,331 of 1,331 reviews
Sort by:
Maciej
Maciej
  • Industry: Oil & Energy
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 8/10/2024

Great tool for communication

Pros

Great tool for communication. Easy to use. Contains many interesting solutions.

Cons

Sometimes i have got a problem with alerts.

Bien
  • Industry: Food Production
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 5/2/2025

Cisco Jabber

Overall, my experience with Cisco Jabber has been quite positive.

Pros

Cisco Jabber is quite popular for its versatility and integration capabilities.

Cons

There can be occasional issues with call quality or connectivity, especially in areas with poor internet service.

Sarah
  • Industry: Financial Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
4
Customer Support
2

2
Reviewed on 27/11/2024

Outdated Technology

It was OK - just have better tools to use now that combine capabilities.

Pros

Easy tool to chat internally, easy to use.

Cons

Lack of additional functionality - many other tools allow chat + other options.

AARON
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

5
Reviewed on 3/1/2025

Jabber Review

It is a very creative and convenient application, great to use daily and very easy to use as well

Pros

The caller ID is very innovative and useful in everyday work life. Also the search feature for numbers is very useful

Cons

Sometimes there is a bit of a delay between phone and application to see who is calling

Rico
  • Industry: Government Administration
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/11/2023

No "Jabs" taken at Jabber

I am overall satisfied with Jabber as it allows our organization to work from home/remotely without interruption to our daily business operations. This is a vital component when considering the global transition adoption to remote work as a result of the 2020 pandemic.

Pros

I love the convenience and ease of use with Cisco Jabber. It has all of the features and feel of having a desk phone wherever the app is installed.

Cons

As with any product using VoIP, user experience can vary based on internet connection and speeds.

Alternatives Considered

Dialpad

Reasons for Switching to Cisco Jabber

Price, convenience, and the trusted Cisco name.
Léo
  • Industry: Banking
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
5
Customer Support
4

4
Reviewed on 3/9/2024

Software that does what you'd expect it to do

Cisco Jabber will certainly meet the classic need of a company looking for a centralised service for making and receiving calls. However, if you're looking for more advanced functions or higher reliability, you'll have to pass.

Pros

Cicso Jabber is a communication tool that does exactly what you'd expect of it. The calls are clear, the basic functions are easy to learn (even for beginners), the interface is clear and the impact on RAM is almost non-existent.

Cons

Using this service in a claims processing centre, Cisco Jabber was used almost daily. This is where we noticed the limitations of the tool: frequent errors in call transfers, numerous bugs when used intensively in a short space of time, lack of advanced functions (music on hold, definition of call transfer pools in the event of absence, etc.).

Umang
  • Industry: Business Supplies & Equipment
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 6/10/2024

Great team collaboration & communication tool

Pros

Instant messaging, voice and video calls, nice tool for team communication and collaboration.

Cons

It is getting outdated and lags behind other leading products from different companies.

Nathalie
  • Industry: Insurance
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 12/5/2024

Your Small Business Needs This To Run Like A Medium-Sized Enterprise

Pros

My favorite feature about Jabber is how it connects to our CRM and phone systems. Whenever a customer calls in from a phone number saved on their account, their account auto-populates for us in our CRM & we're instantly able to service the customer's needs.

Cons

Nothing. I honestly think every business needs this.

Ashley
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 14/11/2024

Remote calls

Since Covid, I have been working a hybrid schedule. I have days during the week where I work remote and used this app on my computer frequently to make calls to client's. It's been really useful. I can use it anywhere as long as I have internet.

Pros

You get assigned a number and can easily make calls straight from your computer. This is great if and when you have to work remotely.

Cons

That you have to be connected to internet or WIFI in order to make calls out/receieve them from computer.

Heena
Heena
  • Industry: Computer Hardware
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 30/5/2024

Review for Cisco Jabber platform

Good. It is a platform that is your one stop solution to conduct online meetings seamlessly.

Pros

It is a very nice and trustable platform for online conferences at your company. Must recommend

Cons

Noting. Everything is working well with this.

Blake
  • Industry: Civil Engineering
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 7/9/2023

Instant Chatting with Jabber

I use it mainly as a quick chat solution for internal situations, but the screen share feature is also a great benefit that has been useful in the past.

Pros

My favorite part of Jabber is the screen sharing functionality. I usually use this feature when the IT help desk is trying to get me out of a digital hole that I've dug. They can show me the steps to follow to complete the task at hand.

Cons

Honestly, the thing I like the least about it is that it runs it's start up sequence automatically whenever I restart my computer. I understand why this needs to happen so that it can run properly, it's just mildly annoying.

Raine Leonard
  • Industry: Consumer Services
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 5/12/2023

Cisco Jabber Review

Pros

The thing that I really like about Jabber is it's utilization for calls

Cons

The thing that I least like about Jabber is the button placement

Eddie
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 5/9/2023

Cisco Jabber

It’s affordable, reliable, it helps save money over regular phone calls.

Pros

It works really well like an office phone over VPN, it saves money opposed to regular phone bills & one can call anywhere.

Cons

Depending on your internet provider, you can experience disconnections.

Philippe
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 3/12/2023

Does the job for work

Pros

Use it as our phone software as opposed to having physical phones.

Cons

I guess there could be more functionality on the standard set up.

Mohammad
  • Industry: Government Administration
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
3
Customer Support
0

4
Reviewed on 1/7/2023

Sufficient

Nice to expose to such features

Pros

Ot is good for organisations with high level of information security.

Cons

It makes the daily operations a little bit difficult for end users.

Alejandro
  • Industry: Writing & Editing
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
2
Customer Support
1

2
Reviewed on 12/9/2023

Not very good

Pros

Has the minimun you could require for chatting

Cons

It gave me problems loading data. Support blames their own servers

Heidi
  • Industry: Government Administration
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

4
Reviewed on 13/11/2023

Good for what we use Jabber for

Pros

Currently, we only use Jabber to organize and take calls through the computer or when working remotely. For this use, Jabber does very well.

Cons

While working from home, there is some lag, but that is to be expected.

Shay
  • Industry: Arts & Crafts
  • Company size: 201–500 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
1
Functionality
5
Ease of Use
5
Customer Support
1

5
Reviewed on 7/6/2023

Great product to use

Pros

It's easy to use an it's just take a long time for implantation

Cons

I love the way they improves the software

Pippa
  • Industry: Apparel & Fashion
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 14/8/2023

Perfect chat platform!

Not a full screen programme like others such as teams so perfect for general communications.

Pros

Efficient, fast and reliable chat platform. Used internally to communicate with the team and it was perfect for quick and casual internal comms.

Cons

UI was less professional looking than some other options in my opinion. Notifications sometimes hard to miss but no major problems.

Suzanne
  • Industry: Insurance
  • Company size: 10,000+ Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 27/10/2023

Robust system for conferencing

Used in contact centres for meetings, call listening and various activities. Happy with the system

Pros

Reliability of system for routine activities, communications and conferencing. Easy to install on desktop and used throughout offices. Also good for call listening

Cons

Occasional connection issues but all in all a steadfast system to be relied upon

Rudy
  • Industry: Law Practice
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
3
Customer Support
0

3
Reviewed on 18/8/2023

Jabber is weak compared to its competition

Pros

It will accomplish the chat and voice processing.

Cons

Compared to Webex and Zoom, Jabber is far less robust of a tool. It doesn't play as nice with Outlook as Webex or Zoom.

Said
Said
  • Industry: Building Materials
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 14/3/2023

Save time and effort in your meetings

It saved us a lot of effort, time and money in communicating between members of the same team and between the teams in general, and we were limited to a lot of interviews to discuss some important topics and the speed of completion

Pros

Easy to use like any chat application, and facilitates communication between employees and between employees and management as well, and helps in organizing conferences or audio or video meetings as well

Cons

Its great dependence on the Internet may make it an obstacle to some people who are in an area with poor or weak coverage, especially in audio and video conversations, as it is not compatible with some old programs, and this hinders the application of its work in some small companies based on old software

Sahil
  • Industry: Information Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/2/2023

Cisco Jabber Review

Pros

The file-sharing option is best because I get to share files with colleagues instantly without needing to send an email or putting on the server

Cons

The mic turns itself off sometimes which causes issues in video meetings. This can be a glitch. Please fix.

Sudhir
  • Industry: Financial Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/2/2023

A superb end to end communication tool

Cisco as a vendor has a great reputation in the market and they are one of the market leaders when it comes to communication management. My overall experience has been tremendous and I was very content with the quality of features.

Pros

Cisco Jabber is one of the best communication tool for managing the end to end communication requirements of your organisation. It has got variety of features to assist the users in meeting their collaboration needs. The quality of conferencing is amazingly high and screen sharing works flawlessly.

Cons

One of the features with which I struggled with Cisco Jabber is it's calling functionality. In order to call someone externally, a user will have to understand and know the pre-fix numbers to be added. Without that it will not be possible to dial an external number.

Mackenzie
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

5
Reviewed on 27/3/2023

Solid Chat Platform

Pros

I like the accessibility of chatting and collaborating with coworkers.

Cons

I wish that it was easier to integrate with our video meeting platform so that we could chat and video simultaneously.

Victoria
Victoria
  • Industry: Publishing
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 26/2/2024

No distance can stop web conferencing and team messaging

Well designed and aimed at bringing the change. I have experienced the best.

Pros

This tool has really cultivated for a collaborative environment. It's presence is felt across all the departments through the unifying web conferences we hold every week. Everyone is appreciated and given the opportunity to air their ideas on such meetings. When mass messaging is needed, this software serves as the best platform for that. It is a holistic software with great vision to bring the change.

Cons

With the instant team messaging both voice and video calls, I feel that this software serves it's purpose to satisfaction.

Quishea
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
4
Customer Support
0

5
Reviewed on 5/11/2023

Great for online audio and video usage!!

Pros

I'm a big fan of Cisco Jabber for a few key reasons. The "Two-Way Audio & Video" feature is a game-changer for me. It's like having a face-to-face conversation, even when I'm working remotely. The quality of the audio and video is impressive, making virtual meetings feel natural and clear.

I also love how Cisco Jabber integrates seamlessly with other Cisco products. It's like having a one-stop-shop for all my communication needs—whether it's instant messaging, voice calls, video chats, or screen sharing, I can do it all in one place.

The flexibility to use Cisco Jabber on different devices is a huge plus for me. Whether I'm on my laptop, tablet, or phone, I can stay connected without any hassle. And, of course, the security features make me feel confident that my communications are always protected. Overall, Cisco Jabber is a go-to for efficient and secure communication in my daily work routine.

Cons

While I appreciate Cisco Jabber's features, there are a couple of things that have been a bit tricky for me. The interface was a bit overwhelming at first, and it took some time to get used to all the different functions. I also noticed that it can be a bit demanding on my computer's resources, which sometimes affects its performance, especially on less powerful devices.

Integration with other Cisco products is cool, but for me, who uses a mix of communication tools, it can be a bit less seamless. Sometimes, managing the security features feels a bit complex, and it might not be everyone's cup of tea.

However, these are more like bumps in the road rather than roadblocks. Once you get the hang of it, Cisco Jabber offers a robust communication experience, especially if you're deep into the Cisco ecosystem.

John
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/4/2024

The Suitable Approach for Meeting Management

Pros

Cisco Jabber makes every meeting manageable, and there are friendly screen sharing ensures.

Cons

Cisco Jabber is diverse and it creates suitable innovation for companies.

Pasquale
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/8/2023

Cisco Jabber, a complete tool for the enterprise Collaboration

I use Jabber but also webex app. Either are very powerful tool that a modern enterprise must have.

Pros

Cisco Jabber is a very simple and intuitive tool. It is suitable in modern enterprise realities to apply a new way to work. Collaboration helps enterprise to became powerful.

Cons

Jabber could be used inside the enterprise network but using Sip trunk or Cisco cloud services it becomes the complete tool to manage audio and video conferencing, chat, ftp sharing and so on. The evolution of Jabber is webex app.

Darren
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 5/8/2024

Cisco Jabber Solution

Cisco Jabber was very useful to all of our employees

Pros

The options to talk to other employees via the app

Cons

we had to have the cisco servers for it to work

Verified Reviewer
  • Industry: Financial Services
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 16/11/2023

Great for Audio, not much else

Cisco was easy to log into and to connect with work colleagues, the audio came through great. Didn’t really use the video features

Pros

Cisco was used for our joint audio calls within our workforce, seemed to work relatively well.

Cons

The video services didn’t work quite as well as advertised

Athina
  • Industry: Consumer Goods
  • Company size: 10,000+ Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
2
Functionality
2
Ease of Use
2
Customer Support
3

2
Reviewed on 27/9/2023

Would never recommend

My overall experience with Cisco Jabber can be described as frustrating. The platform has the potential to but it does not live up to expectations. The platform's interface is clunky and non-intuitive, making it challenging to navigate through its various features. Messaging and real-time notifications frequently suffer from delays and failures, and collaboration tools, such as screen sharing and file sharing get too many glitches. File sharing is slow and and most important of all, video conferencing suffers from really poor video quality, dropping calls, and audio-video synch issues.

Pros

It can have potential. In theory it offers a comprehensive suite of communication and collaboration tools that can be valuable for businesses seeking to streamline their operations and enhance remote work capabilities. Customer service is not too bad either.

Cons

It just feels old. It suffers from plenty of issues, from unreliable messaging & notifications to a simply bad user interface. Too many glitches/crashes for a tool that should be making your work-life balance better.

lyka angelic
  • Industry: Consumer Services
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/10/2023

Cisco Jabber is easy to use

my over all experience using cisco jabber since my company using it everyday for meetings cisco is the best no lags especially on the audio clear and loud

Pros

What I like the most using cisco is more easy to used than the other application that I used even if you are not tech savvy you will easily manage how to used it

Cons

well for me if they will add more filter it will be lovely plus adding different sounds notification will be better

Debra
Debra
  • Industry: Higher Education
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
3
Customer Support
4

4
Reviewed on 20/12/2023

Jabbing with Jabber

Overall Jabber has been a great add-on to keep up with business while away from my desk. Definitely worth a test run to anyone who doesn't want to sit and wait for calls, etc...

Pros

Jabber is useful when out of the office, whether on or off-site. Works about 90% of the time when off-site.

Cons

Sometimes inconsistent, even when on-site with local wifi but could be an internal issue - yet to be resolved.

Priya
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 18/10/2023

An all-inclusive and intuitive platform for voice-over IP and video conferencing

We've been using this app for everything from internal communications to client communications to meetings to messaging, and it's been great. The call quality is excellent, and we appreciate the clarity. The customer service is impressive, and all features (chat, texting, and screen sharing) perform as advertised. To date, we have had a positive experience with Jabber.

Pros

We utilize it for video calls and VOIP to bridge communication distances. It works wonderfully and can be accessed from any computer or mobile device. The program's user-friendliness and inherent clarity make it simple to grasp how it functions. It facilitates internal communication and collaboration, allowing us to work more efficiently from any location and on any device while also allowing us to serve our customers better.

Cons

It still has numerous limitations and might use better integration with several third-party programs.

Chad
  • Industry: Real Estate
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 6/7/2024

Cisco Jabber Review

Pros

Integration across the company with internal messaging.

Cons

It lags sometimes which makes things difficult with speed and productivity.

Trayton
  • Industry: Hospital & Health Care
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 8/10/2024

Jabber review

Overall positive experience with jabber. I have not had any dropped calls or anything like that.

Pros

The ability to have a work phone without the need for a physical device.

Cons

Sometime the software doesn’t want tot load and requires multiple force close to get working.

Virginia
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
4
Customer Support
0

3
Reviewed on 29/4/2024

Very simple and basic, focus on chat collaboration

Pros

Cisco Jabber is very easy to use and intuitive, very simple so you can immediately chat and see the status of other users.

Cons

It is very basic, both in layout and in usage. There is no the opportunity of inserting images in the chat (e.g. print screen) or smiles or whatever.
Also, I don't like that much the fact that you cannot see the previous chat maybe in other days since the data and the message are not saved.

Verified Reviewer
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
3

5
Reviewed on 3/6/2023

network technical suuport engineer

So far, my first time i use jabber i felt surprised that there is a technology. i cannot imagine how i will miss this technology if i moved to other cooperate that didn't used this technology.

Pros

my admiring regarding this application how i can communicate with people from my IP phone ( internet based ) to landlines, and mobile networks line with smooth and high quality calls

Cons

as i work on an operation field, sometimes i need to do an instant calls as quickly as possible. sometimes i feel that it took much time on opening and to be ready to use.

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 26/10/2023

One of the best for Cisco soft phone call

Pros

Call quality and the feature to login into Jabber also voicemail

Cons

Software will be hing most of the time and quite slow application

Myriam
  • Industry: Law Practice
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 17/11/2023

Cisco Jabber - Good Tool That Could Be Great

Pros

I liked the fact that Cisco Jabber allows me to quickly interact with my colleagues and allows me to share my screen with ease. I also appreciate the call forwarding option.

Cons

I do not like how finicky Cisco Jabber's notification system is -- I often have issues receiving mobile notifications, and even experience delayed notifications.

Ashley
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
5
Customer Support
0

5
Reviewed on 15/11/2023

Thumbs up!

Pros

I have been using this since the Covid pandemic started. It's really easy to use. It makes working a hybrid schedule a lot easier because you can give your client your Jabber number to reach you when you are working at home. They can leave voice messages if you are unreachable, and you can call them back. It's nice because it's hand's free and you can multi-task if needed!

Cons

You have to be connected to WIFI in order to make calls from your computer.

Angel
  • Industry: Education Management
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 1/10/2023

Cisco Jabber can be a very useful tool.

When most of the time that is works, it works really well.

Pros

I like how easy it is to login and use. The features provided for calls are simple and no extra features that cause confusion.

Cons

Sometimes it doesn’t like to connect to my computer audio. There are days that it will connect with no issue, but then there’s days I have to log out and login again to get it to connect.

Jared
Jared
  • Industry: Machinery
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/5/2023

The comprehensive unified communication solution to keep my team connected and collaborative.

Communication between team members is more fluid and efficient, which has resulted in greater productivity and collaboration in our projects. Integration with third party applications such as Microsoft Outlook and Google Calendars has further enhanced our planning and time management capabilities. Additionally, the ability to make high-quality voice and video calls has reduced the need for face-to-face meetings, saving time and resources. Overall, Cisco Jabber has been a valuable addition to our workflow and has significantly improved the way we communicate and collaborate in our organization.

Pros

Since I started using Cisco Jabber at work, I have experienced a noticeable improvement in communication and collaboration with my colleagues. I love how the app integrates instant messaging, voice and video calls, and file sharing into one platform. The presence feature allows me to easily see the availability of my teammates, facilitating fast and efficient communication. Plus, Cisco Jabber's compatibility with a wide range of devices and operating systems allows me to stay connected and collaborate no matter where I am.

Cons

Although Cisco Jabber offers a wide range of features, it also has some limitations. I have occasionally experienced stability and performance issues, especially during video conferences. Also, the user interface could be more intuitive, as it is sometimes difficult to find certain features or settings. Finally, to take full advantage of the capabilities of Cisco Jabber, it is necessary to have an adequate Cisco infrastructure, which can be expensive.

Bandhavi
  • Industry: Insurance
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 20/11/2023

very useful for meeting

Pros

Useful for online meeting and team video conferences

Cons

In my usage of Cisco I didn't see any issues or no complaints

Teresa
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

4
Reviewed on 8/4/2024

Jabber is a good instant messenger software

Pros

I like the ability to have video chats while sharing my screen to talk through potential issues with an app.

Cons

The only thing I found that I didn't like about Jabber is the emojis being cartoonish. I would prefer them to be a little more professional.

Serhat
Serhat
  • Industry: Banking
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 8/5/2023

Fast and Uninterrupted Communication

Jabber is used for internal communication in our bank. All meetings are held via Jabber. I did not encounter any problems while using Jabber for all video, audio and text meetings and chats. I didn't see a problem even in fairly crowded meetings. I do screen sharing and file sharing as part of my job. I haven't encountered any problems with these. I am very pleased.

Pros

We do our internal correspondence using Jabber. It provided uninterrupted communication, especially when working from home. It's great for file sharing. I don't remember ever having problems with video and audio communication. It is especially useful for mass chats. I also feel as if my friend is with me in screen sharing.

Cons

I did not encounter any negative features.

Petrica
  • Industry: Telecommunications
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 12/3/2024

useful collaboration tool

Pros

with Jabber I can see in real time the availability of colleagues

Cons

it is managed an on-premise tool, it is not managed in cloud

Juliette
  • Industry: Arts & Crafts
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
3
Customer Support
0

4
Reviewed on 26/9/2023

Useful tool

My overall experience with Cisco was overall fine. The tool is super useful especially for companies on the bigger side. It makes chatting with anyone easy and fast.

Pros

I used Cisco Jabber when I was working at a big company. It is a quite useful tool that allows you to communicate instantly to other colleagues from around the world.

Cons

I feel like Cisco’s design could have been a bit more intuitive for users - however, nothing bad, it takes a day to figure it out and become familiar with it.

Rodger
  • Industry: Financial Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
4
Customer Support
4

3
Reviewed on 17/8/2023

Basic collaboration tools

Basic communication product, particularly when you have phone extentions

Pros

Simple to use, light weighted, providing basic collaboration functions, integration with Microsoft

Cons

Video conference and team meeting experiences can be better.

1,331 reviews

Related categories