--- description: Review of Lucidya Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Lucidya | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Survey Software](/directory/4503/survey/software) > [Lucidya](/software/420505/lucidya) # Lucidya Canonical: https://www.softwareadvice.ie/software/420505/lucidya Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/420505/lucidya?page=2) > Lucidya is the agentic CX platform redefining customer experience across enterprises and public sector organizations. Its AI-native architecture ingests and analyzes customer data and market signals in real time across voice, chat, email, social media, and 40+ other digital data sources. By automatically detecting intent and classifying these inputs, it orchestrates and routes workflows to AI agents, which execute end-to-end resolutions autonomously, handling cases from initial contact through retention without human intervention. Trained on over a decade of proprietary data, the platform's NLP engine enables Lucidya's AI agents to resolve the majority of customer requests autonomously and maintain an 85% containment rate. Designed on a unified, single-tenant infrastructure, Lucidya features role-based access controls, full audit logging, and strict data residency controls. The platform applies closed-loop learning to continuously refine agent behavior while triggering real-time, proactive interventions to resolve issues before they escalate and jeopardize customer loyalty and lifetime value. Lucidya is SOC 2 Type II certified and ISO/IEC 42001 certified and adheres to the NIST CSF risk management framework. The platform is designed to comply with rigorous international data privacy frameworks, including US state laws such as the CCPA and CPRA, the EU's GDPR, and Saudi Arabia's SDAIA PDPL and NCA (ECC/CCC). This commitment ensures a secure infrastructure that keeps customer data protected while delivering autonomous resolution at scale. > > Verdict: Rated **4.8/5** by 27 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 27 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.9/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Lucidya - **Founded**: 2016 ## Commercial Context - **Starting Price**: US$0.01 - **Pricing model**: Per User - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop) - **Supported Languages**: Arabic, English - **Available Countries**: Anguilla, Antigua & Barbuda, Aruba, Bahamas, Bahrain, Barbados, Belize, Bermuda, British Virgin Islands, Canada, Cayman Islands, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guadeloupe, Guatemala and 25 more ## Features - @mentions - Activity Dashboard - Activity Tracking - Benchmarking - Campaign Analytics - Competitive Analysis - Content Management - Customer Engagement - Customisable Reports - Dashboard - Data Security - Data Visualisation - Email Alerts - Engagement Tracking - Filtering - Impact Measurement - Influencer Tracking - Keyword Tracking - Monitoring - Multi-Channel Distribution ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base ## Category - [Survey Software](https://www.softwareadvice.ie/directory/4503/survey/software) ## Related Categories - [Survey Software](https://www.softwareadvice.ie/directory/4503/survey/software) - [Social Media Monitoring Software](https://www.softwareadvice.ie/directory/4221/social-media-monitoring/software) - [Social Media Marketing Tools](https://www.softwareadvice.ie/directory/3905/social-media-marketing/software) - [Social Media Analytics Tools](https://www.softwareadvice.ie/directory/3525/social-media-analytics-tools/software) ## Alternatives 1. [Lebesgue](https://www.softwareadvice.ie/software/330363/lebesgue) — 4.9/5 (44 reviews) 2. [Mailchimp](https://www.softwareadvice.ie/software/111921/mailchimp) — 4.5/5 (17676 reviews) 3. [Birdeye](https://www.softwareadvice.ie/software/86768/birdeye) — 4.7/5 (705 reviews) 4. [Infegy Atlas](https://www.softwareadvice.ie/software/126196/infegy-atlas) — 4.6/5 (83 reviews) 5. [monday.com AI Work Platform](https://www.softwareadvice.ie/software/131008/monday-com) — 4.6/5 (6095 reviews) ## Reviews ### "Understand your customers so that you know who you are in the future" — 4.0/5 > **Mohammed** | *22 March 2022* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Sentiment analysis, It was a new way for me to know what customers say about me. In our work, details are very important > > **Cons**: at this moment and after using Lucidya for more than a year, I have not encountered any feature that has not been developed continuously > > Sentiment analysis and understanding customer behavior is the fastest, best and safest way To understand what exactly your customers want, when, and where ----- ### "Using Lucidya" — 5.0/5 > **Verified Reviewer** | *1 December 2021* | Food & Beverages | Recommendation rating: 9.0/10 > > **Pros**: it's a great tool that helps with social media listening, brand reputation management and it lets you aware of your customers, knowing exactly what they want. > > **Cons**: A great company, the dashboards could be enhanced > > a great experience, helps in a lot in business ----- ### "It is good in some functionalities, need much more improvements" — 2.0/5 > **Verified Reviewer** | *8 August 2021* | Marketing & Advertising | Recommendation rating: 5.0/10 > > **Pros**: was good in benchmarking, but need to check all numbers for a potential miscalculation. > > **Cons**: - keywords analysis were not too bad, the presentation of information was poor . -miscalculations were a riguler problem. - long time for historical data to be gatherd. > > the tool is good, but need more attention in terms of accuracy and values. ----- ### "Best social media listening tool" — 5.0/5 > **Verified Reviewer** | *5 August 2021* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: How easy is the platform to understand and use, the powerful analytics it provides, and mostly is the full support for Arabic analysis. > > **Cons**: nothing honestly to be disliked, they are working closely with us and supporting us on any topic or issue we rais. > > Insights on our products and services, also about our customer support team. Insights on our competitors and what are they doing on their social media profiles, and compare us to them using Lucidya comparison features. All of this is being done on Arabic content with a very high accuracy thanks to their advanced AI engines. ----- ### "Best of best tools" — 5.0/5 > **iyad** | *24 August 2021* | Online Media | Recommendation rating: 10.0/10 > > **Pros**: The dashboard and how it collects data and especially how it helps in the Arabic language > > **Cons**: not supporting full social platforms as what we really or our clients care about knowing all what is posted and mentioned about them all over media channels online. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/420505/lucidya?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/420505/lucidya) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data