EHR 24/7 by Office Ally is a trusted electronic health record system used by more than 20,000 users. Its comprehensive...
Qualifacts Insync
4.5
Overall rating
Reviews
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About Qualifacts Insync
Qualifacts InSync streamlines essential healthcare functions like charting, billing, scheduling, medication management, and telehealth within a cohesive cloud-based platform. Trusted by numerous practices nationwide, InSync elevates efficiency, safety, and productivity by seamlessly integrating features such as e-prescription, eMAR, automated claims management, ASAM, and more.
Tailored specifically for small and mid-market organizations, InSync is designed for scalability, allowing businesses to incorporate additional add-ons as needed. Its flexibility extends to customization, ensuring alignment with your organization's unique requirements, spanning from patient engagement to clinical workflow and billing.
InSync simplifies billing processes through automation, utilizing a robust rules engine to alleviate the workload of your billing team. With automatic application of ICD codes to relevant appointments, these codes are carried through the entire billing journey, mitigating revenue loss and optimizing claim success rates.
Qualifacts Insync pricing
Qualifacts Insync does not have a free version and does not offer a free trial. Qualifacts Insync paid version starts at US$75.00/month.
Starting Price:
US$75.00/month
Free Version:
No
Free trial:
No
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Qualifacts Insync Reviews
Feature rating
5 reviews of 372
View all reviews
Lauri
- Industry: Mental Health Care
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5
5
Reviewed on 13/10/2022
Review of our implementation.
The reports seem to be a great benefit for us and I look forward to using these. Our overall experience was great!
Pros
[SENSITIVE CONTENT] made the development of this program very easy to develop. He really understood our practice and had great suggestions. [SENSITIVE CONTENT] was quick to respond to our changes that we needed and developing our different templates. He was very patient with us. [SENSITIVE CONTENT] did a great job with our training and made sure we understood the different programs. He made the trainings fun and interesting. [SENSITIVE CONTENT] also helped and did a great job as well. They were very friendly and educated on the system, which made it great for us!
Cons
I believe we had some issues with understanding the different provider tiers and how to set them up. This has slowed down the onboarding of providers. The additions that we wanted after our contract was signed seems to be pretty costly. We would have liked to implement the fax system in insync, but it was more than expected so we declined. 3rd party communication and response could have been a little better, but we did get through it all and things seem to be working as they should.
Michael
- Industry: Mental Health Care
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 12/5/2023
Integrated Care Concepts and Consultation Review
Pros
1. The customization for our practice needs is/was excellent. 2. The transition from our past EHR system to this was one was almost flawless.3. The support from InSync/Qualifacts employees has been amazing. 4. The workflow for each department is customizable making the system near perfect for our company needs.5. Our project manager and implementation specialist, [sensitive content hidden], was beyond professional, knowledgeable, and helpful!6. InSync is extremely intuitive as all systems within the program are interconnected, reducing time needed to move through the system and complete tasks. 7. The reporting functions are excellent.8. The ability to manage employee permissions is excellent.
Cons
1. It would be helpful if the Roles and Permissions had greater detailed descriptions as it can be difficult to identify what each permission allows or prevents.2. Some reports don't produce summary/raw data. However, most due and the reports in the system are excellent.
Reasons for Choosing Qualifacts Insync
Office-Ally was limited in what it could offer (ie. documentation, billing, reporting, etc.) which created a lot of extra work and mistakes.Switched From
EHR 24/7Reasons for Switching to Qualifacts Insync
The demo we participated in demonstrated that InSync was a superior product and offered a more effective workflow. The ability to customize anything and everything was a key reason we went with InSync. Lastly, the fact that we would be connected to a support team that responded quickly and can provide support through out our time with InSync.
Nichole
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
0
Features
2
Ease of Use
2
Customer Support
1
3
Reviewed on 9/5/2024
Issues with Customer Service and Appointments
One of the things InSync had promised us on moving to them was the ability for patients to schedule their own appointment using the InSync dashboard. This was a lie, the patient can only request an appointment, and they can request any time slot even if the provider is not available at that time. This is NOT Qualifacts fault, by any means. But when I asked if this feature would be implemented I was told to reach out to ask for a meeting. All of my tickets for that request have gone missing and I have yet to hear from anyone regarding this. At the moment we have to use Availity for appointments and pay to have staff move the appointments from Availity to InSync.
Pros
Qualifacts bought InSync, and one of the nice things is that they didn't completely gut the good things about InSync. They did work on fixing many of the issues that InSync had, which was very promising and very nice.
Cons
When we first moved to InSync, it was so easy to call someone for help, now there is a ticketing system and I've actually had four to five tickets that completely disappeared so I'd recreate them. A month or so later I received an email regarding the ticket. The tickets had been internal only with no warning for me, which caused me to create more tickets, more than likely bogging down their system, and leaving me feeling ignored.
David
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Value for Money
4
Features
5
Ease of Use
3
Customer Support
5
5
Reviewed on 29/11/2022
Major Upgrade for our practice
It took some initial spreadsheet development and some time devoted to "discovery" of our practice's needs and workflows, but once the team at InSync was assembled for us and we had our kickoff call, we've spent well over a hundred hours with [SENSITIVE CONTENT] and the rest of the group in video calls to set up, customize and learn the software, and then train our staff. Our trainer [SENSITIVE CONTENT] was excellent and so patient. Our project managers were extremely responsive and were able to connect us with the top technicians of the software when necessary.
Pros
InSync is not an "out of the box" pre-formed software which forces your practice to mold itself to the way the software works. For a practice of our size, having developed our practices over many years, and yet still with room to refine our processes, InSync was perfect in that it let us truly shape how we wanted the software to work for us. However, it added absolutely critical functionality in key areas (crisp and clean patient portal, automation of many routine tasks- card charging, payment posting, even claim generating...), which was a major upgrade from our previous EHR. The charting functionality is endlessly customizable down to the font size and background color of the words "Date Signed" on the bottom of your custom patient form. Optional pre-built treatment planning as well as assessment questionnaires add to the utility of the program.
Cons
Because the software is customized to your practice needs and workflow, it takes a long time to set up. Also, while there are hundreds of settings and options available for all aspects of the software, it can be a little overwhelming to learn. But once you get it, you notice the repeating patterns of how modules are set up, how searches and lists work, and the shortcuts you can generate really pay off.
Switched From
CentralReachReasons for Switching to Qualifacts Insync
We felt InSync was the most developed, deep, thought-out program. We loved the customizability and the "fearlessness" of the developers to create new features and enhancements and roll them out as quickly as possible-- we sensed the programmers "got it" and wanted their practices to succeed in what they're trying to do, even if the product feels sometimes redundant or has an odd-looking icon somewhere, as opposed to EHR's that wont develop functionailities because they can't foresee how it would change use of their system 5 years down the line or if the coding doesn't seem elegant enough. InSync is built for the Provider and the Biller, not for car shows.
Ayisha
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Value for Money
0
Features
5
Ease of Use
3
Customer Support
5
5
Reviewed on 11/5/2022
One stop shop EMR
Our implementation guys, [SENSITIVE CONTENT]and [SENSITIVE CONTENT]were great. [SENSITIVE CONTENT]our trainer was absolutely incredible and support calls have been so good. They are really responsive. The appointment reminders contact was not a good experience, hard to get a meeting to get those fixed. Also the EDI contact was not helpful in resolving our enrollment issues. We made it through mostly on our own, but that was a very frustrating process compared to our old system.
Pros
All features in one system. Faxing, e-prescribing, PMP, billing, scheduling, ect. all in one. The ability to edit and create what we need. I love the ease of sending and receiving forms to patients, I love the fax integrated and able to save and upload so easily. I LOVE the to do option to coordinate between staff for medication issues and testing referrals. The med team is a big fan of the PMP inclusion. The front staff really likes the kiosk for patients who did not do paperwork prior to coming in. The patient portal is also so much better that we had before. We love the facesheet, it has become our new go to. The customizability of the dashboard. Assessment options already included that we can easily send out to patients and when they come back already scored. Ease of creating patient groups.
Cons
Billing not being current without the encounter closed. That is a huge issue with having a current bill at check in as we need to be able to more easily have a current charge at check in that includes that days encounter. Compatibility with IPads are such that makes them not a good match and that has been disappointing. We had some providers who bought one planning to use that and found you cannot hover over icons with an ipad. Not having an easy no show fee option and having to "bill that" instead of just quickly and easily adding a fee from the schedule at check in. Not seeing the phone number for the patient on the appointment scheduler when you hover over the appointment. The Payors/EDI enrollment process was very difficult compared to Therapy Notes. The inflexibility in the scheduler, I understand having those in blocks but it is a hassle to have that so strict. Speed between screens. The time it took for me and a few admin people to implement this system. I did not realize at the beginning what I was in for in regards to time and it was really tough to juggle with the regular needs of operating.
