--- description: Review of Qualifacts CareLogic Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Qualifacts CareLogic | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [iPad EMR Software](/directory/14/tablet-pc-emr-medical-software/software) > [Qualifacts CareLogic](/software/421129/qualifacts-systems-carelogic-enterprise) # Qualifacts CareLogic Canonical: https://www.softwareadvice.ie/software/421129/qualifacts-systems-carelogic-enterprise Page: 1 / 15\ Next: [Next page](https://www.softwareadvice.ie/software/421129/qualifacts-systems-carelogic-enterprise?page=2) > The CareLogic EHR by Qualifacts is a comprehensive and intuitive web-based Electronic Health Record (EHR) designed exclusively for behavioral health and human services. CareLogic helps agencies achieve operational efficiency, improve client outcomes, enhance revenue cycle management, and achieve interoperability goals. It is engineered to meet the intricate needs of enterprise-level organizations, multi-location or multi-state facilities, Autism/IDD agencies, SUD treatment, and is particularly adept at supporting CCBHCs. It also supports community care and virtual care settings with mobile accessibility and an integrated patient portal. CareLogic is an easy-to-use system, renowned for its comprehensive suite of clinical, administrative, and financial functionalities. This ensures every aspect of client care is interconnected, reducing redundancies and improving efficiency. CareLogic has enabled optimal care with operational ease for over 20 years, providing functionality for intake, scheduling, treatment planning, documentation, alerts, progress notes, ePrescribing, billing, analytics, reporting, outcome tracking, and business intelligence. CareLogic enhances clinical operations management and the user experience with its intuitive design and minimal click user experience. The flexible clinical workflows, custom service documents, and form builder capabilities, combined with clinical decision support tools, and a library of evidence-based clinical assessments, enable quality services and outcomes. With advanced outcome instruments, clinicians can measure changes overtime and see real‐time data on client progress with visual clinical indicators, population health management reports and standard outcomes reports. Reduce potential errors and ensure medication adherence with electronic prescribing and medication management. The Electronic Visit Verification module gathers required data elements and transports them to the data aggregator. The EHR is highly configurable, allowing agencies to tailor the system to their unique workflows with self-service capabilities and update processes as needs or regulations change, with the need for IT intervention. This flexibility extends to the reporting capabilities, allowing agencies to configure ad-hoc reports, outcome tracking, and real-time dashboards to demonstrate performance and make data-driven decisions. CareLogic supports financial operations through integrated revenue cycle management, helping agencies navigate special state requirements, generate clean claims, and meet the needs of value-based reimbursement. It includes insurance eligibility verification, claim scrubbing, and a rules-driven validation engine with ongoing alerts about services that need completion before claim submission. Claim validation reduces errors, and accelerates revenue collection for billable services, leading to customers to experience an adjusted collections rate 4% higher than industry averages. CareLogic ensures adherence to laws and incentive programs, including HIPAA, 42CFR Part 2, Promoting Interoperability, Quality Payment Program (MIPS or APM), and state-specific reporting. State-specific reporting services include report maintenance, state updates, data submission support, and guidance on best practices. The EHR's interoperability enables seamless data exchange with other systems, hospitals, labs, pharmacies, and HIEs. CareLogic utilizes cutting-edge hosting facilities that surpass industry benchmarks, securely hosted on managed and continuously supervised servers, adhering rigorously to security and compliance protocols. This encompasses persistent SSL encryption, ONC certifications, and SOC 2 Type I and II certificates. For enhanced security, CareLogic offers two-factor authentication and Single Sign-On. The streamlined implementation process typically takes less than six months, and robust customer support ensures that agencies can maximize the use of their EHR. > > Verdict: Rated **3.9/5** by 355 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.9/5** | 355 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support | 3.6/5 | Based on overall reviews | | Value for Money | 3.7/5 | Based on overall reviews | | Features | 3.6/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Qualifacts - **Location**: Nashville, US - **Founded**: 2000 ## Commercial Context - **Pricing model**: Per User - **Pricing Details**: We are happy to discuss solutions and pricing for individual agencies. Qualifacts offers three EHRs – Credible, CareLogic, and InSync - our team of experts will help you find the best solution based on your location, programs, and specific needs. For additional pricing information, please request a demo. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Ad hoc Reporting - Alerts/Escalation - Alerts/Notifications - Appointment Management - Appointment Scheduling - Assessment Management - Billing & Invoicing - Calendar Management - Care Plan Management - Case Management - Case Notes - Certification & Licensing - Charting - Child Welfare Management - Claims Management - Claims Scrubbing - Client Database ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [iPad EMR Software](https://www.softwareadvice.ie/directory/14/tablet-pc-emr-medical-software/software) ## Related Categories - [iPad EMR Software](https://www.softwareadvice.ie/directory/14/tablet-pc-emr-medical-software/software) - [Web Based Medical Billing Software](https://www.softwareadvice.ie/directory/15/web-based-medical-billing-software/software) - [Mental Health EHR Software](https://www.softwareadvice.ie/directory/16/mental-health-emr-billing-software/software) - [Web-Based EMR Software](https://www.softwareadvice.ie/directory/120/web-based-emr-software/software) - [Psychiatry Electronic Medical Records Software](https://www.softwareadvice.ie/directory/178/psychiatry-emr-software/software) ## Alternatives 1. 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On several occasions when I have had issues figuring out how to access a client's past file, Carelogic customer service was prompt in responding to emails about an issue. > > **Cons**: My least favorite feature is that it (for whatever reason) did not do a good job tracking past clients and it was very difficult to search for past client documentation unless you remembered the exact name of the client. I had so many client on my caseload during the 15-16 months that I used this program, it was difficult to remember names and dates. I felt like there should have been a way to search for EVERY file with a particular clinician's signature. Also, trying to add an new admission for a previous client was a mess\! > > Carelogic took quite some time to figure out, but was fairly helpful once I had been using it for a month or two. Compared with other similar software I have utilized in other businesses, it was definitely better organized. However, even after working with it for over year, occasionally I would come across an issue while trying to document something that I could not figure out, nor could any of my co-workers. Overall, I would use this product again, but i would make sure to keep the customer-service contact close-at-hand. ----- ### "Great for behavioral practices" — 5.0/5 > **Sunaina** | *27 February 2025* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: Love this software for patient use. It's easy to schedule-keep appointment-link to document-bill each day workflow works for clinicians. My billing is always correct and never an issue with kick backs. > > **Cons**: It is about $100 per user when you do smaller organizations but as we've grown the cost has gone down. > > I love this software and the supportive srevices. ----- ### "Easy to Use/Good value" — 4.0/5 > **Mike** | *12 November 2019* | Mental Health Care | Recommendation rating: 7.0/10 > > **Pros**: Clinical ease of use. Ability to configure forms that the organization use. Billing is automatically configured in. > > **Cons**: Reporting has been and continues to be an issue however they are making some changes. Enhancement requests take a very long time to be produced. > > We have been with them since 2013 and overall the value is good. ----- ### "Director of Finance and Revenue" — 4.0/5 > **Tawanda** | *19 November 2024* | Mental Health Care | Recommendation rating: 9.0/10 > > **Pros**: I love all of the flexibility it has for billing and client options. > > **Cons**: The Staff Per Diem issues and the Duplicate client activities that can't be stopped. I have to have a second eye review each billing for duplicate client charges. > > I am the Director of Finance, and in the beginning, it was a bit difficult. It seemed the everyone was new and learning. It has gotten so so much better now. ----- ### "Overall good experience" — 4.0/5 > **Bryan** | *14 November 2024* | Mental Health Care | Recommendation rating: 8.0/10 > > **Pros**: I feel new management is more transparent vs past administrations, meaning I feel they truly understand areas that need improvement \& are working to address. In short, I've been a CareLogic customer since 2008 and the company has come a long ways since then\!\! I also like the virtual training opportunities that QSI makes available each month. I attend many of the BI webinars and gain something from each session. Also like the Partnership groups, where I attend the Sys Admin \& Reporting groups which I find helpful. I feel Support is another area that has greatly improved thru the years. Now I feel a ticket has better chance of getting routed to somebody that's versed in the area. From all the times I've interacted with Support, I always find helpful \& pleasant. > > **Cons**: From my vantage point at least, CL still struggles with downtime (both scheduled \& unscheduled) and post release bugs. Also, I know QSI is working on a client merge feature, but to not have this yet (as CareLogic is a mature platform) is unacceptable. To pick up from above, scheduled downtime really hits 24/7 programs hard. Would be a \*\*\*huge\*\*\* help if QSI could get some kind of a parallel system to use while releases are pushed during scheduled downtime. > > Overall, I feel QSI (and CareLogic) is moving in solid direction. My agency has used CareLogic long enough to know how to get the most out of it. While not a perfect system, CareLogic meets the needs of my agency. ----- Page: 1 / 15\ Next: [Next page](https://www.softwareadvice.ie/software/421129/qualifacts-systems-carelogic-enterprise?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/421129/qualifacts-systems-carelogic-enterprise) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data