---
description: Review of PerfectServe Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: PerfectServe | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Unified Communications Software](/directory/1556/ucaas/software) > [PerfectServe](/software/422310/perfectserve)

# PerfectServe

Canonical: https://www.softwareadvice.ie/software/422310/perfectserve

> PerfectServe has over 25 years of experience improving clinical workflows and counts 100+ health systems, 500+ hospitals, and 30,000+ medical practices as customers.

With the Unite platform and its five integrated solutions, PerfectServe now offers a seamless, end-to-end experience that encompasses all of your healthcare scheduling and communication needs:

1. PerfectServe's Clinical Collaboration solution ingests information from multiple systems and simplifies complex care coordination workflows to accelerate speed to care. This unified communication platform delivers the right message to the right person at the right time in all clinical situations with proprietary Dynamic Intelligent Routing® technology.

2. PerfectServe's Call Center/Operator Console gives agents seamless connections with call schedules and patient location details from the EHR, CRM, and secure messaging platform for immediate, accurate call routing and resolution. The cloud-based solution supports location-independent, virtual call queues to mobilize agents on the most critical queues at every moment.

3. PerfectServe's Lightning Bolt providers and staff scheduling solution reduces burnout and saves time for scheduling administrators by creating optimized schedules that are complete, accurate, and equitable. It marries schedules with patient demand to improve patient access.

4. PerfectServe's Patient Engagement solution supports patients and families before, during, and after care with HIPAA-compliant SMS outreach, video visits, virtual waiting room functionality, and more. It ensures that your patients are well prepared for all procedures, from routine wellness visits to complex surgeries.

5. PerfectServe's Practice Communication solution eliminates avoidable interruptions with an automated answering service that uses customizable practice settings, on-call schedules, and routing technology to direct communications to the right person or place. It enhances the provider, staff, and patient experience with an intuitive, fixed-fee platform that automates routine inquiries and tasks while making it easier for patients to get answers.
> 
> Verdict: Rated **4.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 2 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 3.0/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: PerfectServe
- **Founded**: 1999

## Commercial Context

- **Pricing model**: Per Feature (Free Trial)
- **Pricing Details**: Contact PerfectServe for pricing information
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Canada, United Kingdom, United States

## Features

- Appointment Scheduling
- Call Routing
- Care Plan Management
- HIPAA Compliant
- Messaging
- Mobile Access
- Online Scheduling
- Patient Engagement Software
- Patient Intake
- Patient Portal
- Reminders
- Scheduling
- Virtual Waiting Room

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Unified Communications Software](https://www.softwareadvice.ie/directory/1556/ucaas/software)

## Related Categories

- [Unified Communications Software](https://www.softwareadvice.ie/directory/1556/ucaas/software)
- [Patient Engagement Software](https://www.softwareadvice.ie/directory/3429/patient-engagement/software)
- [Hospital Management Software](https://www.softwareadvice.ie/directory/4733/hospital-management/software)
- [Patient Case Management Software](https://www.softwareadvice.ie/directory/4181/patient-case-management/software)
- [Patient Scheduling Software](https://www.softwareadvice.ie/directory/4470/patient-scheduling/software)

## Alternatives

1. [Mend](https://www.softwareadvice.ie/software/45193/mend) — 4.6/5 (920 reviews)
2. [Klara](https://www.softwareadvice.ie/software/104069/klara) — 4.6/5 (211 reviews)
3. [Tebra](https://www.softwareadvice.ie/software/1329/kareo-billing) — 3.9/5 (1360 reviews)
4. [vcita](https://www.softwareadvice.ie/software/31237/vcita) — 4.5/5 (291 reviews)
5. [RXNT](https://www.softwareadvice.ie/software/26627/rxnt-emr) — 4.3/5 (495 reviews)

## Reviews

### "Paging Service" — 4.0/5

> **Jonathan** | *1 September 2019* | Medical Practice | Recommendation rating: 8.0/10
> 
> **Pros**: This product is something my office and hospital rely on for paging.  I truly use it everyday and it helps with communication amongst medical personnel.
> 
> **Cons**: Nothing truly negative to say.  I’ve been blessed to incorporate use of this daily to help with my practice.

-----

### "Software on the Edge of Being Great" — 4.0/5

> **Verified Reviewer** | *19 May 2019* | Marketing & Advertising | Recommendation rating: 5.0/10
> 
> **Pros**: The integrations that allow my medical clients to go beyond texting while staying in compliance with HIPAA and other medical data regulations are fantastic. The user interface and experience is much more updated than a lot of healthcare communication software we see.
> 
> **Cons**: This software isn't so comprehensive as to remove a layer of communication frustration - it only adds to all the alarms, devices, and other infrastructure our practitioners (especially nurses) already have to deal with. We've given direct feedback to PerfectServe over the years that has yet to be integrated.
> 
> This software has a ton of potential to be a truly assistive solution, but continues to fall short of the mark.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/422310/perfectserve)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/patient-scheduling/perfectserve-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/422310/perfectserve> |
| en-GB | <https://www.softwareadvice.co.uk/software/422310/perfectserve> |
| en-IE | <https://www.softwareadvice.ie/software/422310/perfectserve> |
| en-NZ | <https://www.softwareadvice.co.nz/software/422310/perfectserve> |

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