RUN Powered by ADP

Pros

RUN powered by ADP has numerous benefits, but the fact that it gives workers access to their data and the ability to modify it is my favorite feature. One's contact info, W-2 withholdings, and payment options can all be changed. This frees up a lot of my time, which I can then use toward more pressing matters, like making sure everyone is paid.

Cons

It bothers me that the technology isn't as cutting-edge as the retail ADP. I also have experience in retail, where I find that updating information is less of a hassle than in wholesale.

Pros

It makes my job much easier. This gives me time to work on other projects.

Cons

There really isn't anything that I don't like about RUN.

Pros

What I like most about RUN powered by ADP is that it is easy to setup and run payroll through also that they file tax filings, and the reports are great.

Cons

My least favorite thing about RUN powered by ADP is the pricing is a little bit more than some other Payroll providers in the market.

Pros

The simplicity of payroll makes things quick. It’s manually customizable.

Cons

Glitchy and poor customer service to support it.

Pros

If you ever have an issue, you can get customer service to help run payroll at the last minute so your team is paid on time.

Cons

It can be glitchy and there is a ton of turnover, so you never have a direct contact there for long.

Pros

Easy to add PTO and view schedules, track requests, and assign managers. The customer service is great, easy chat option available

Cons

Reports could be more customized, does not sync PTO time with Google Calender

Alternatives Considered

Reasons for Choosing RUN Powered by ADP

Switched From

Reasons for Switching to RUN Powered by ADP

Pros

I've used Run for many years. It's a great program and easy to use. Reporting is quick as well.

Cons

I have zero complaints, works well. Very easy to use

Alternatives Considered

Reasons for Switching to RUN Powered by ADP

Pros

Easy to use and get up to speed. Simple and easy to run payroll. Love that the system reminds you when you need to run payroll. Support is also good when needed. Most questions are answered quickly. Love not having to worry about filing payroll taxes, etc. ADP does all this for you which saves a small business owner lots of time that would spent on these things.

Cons

Timekeeping app was not great and expensive compared to other payroll providers. The integration with QuickBooks is clunky and makes it hard to categorize payroll the way we need to track it for costs.

Pros

Ease of Use, ADP takes care of all the payroll taxes and forms

Cons

the time clock app is not connected to the run adp app

Pros

We originally used a small local firm to process our payroll, but once they retired, we had to look for a new way to process payroll. We really liked the pricing for the product, as it wasn't a huge jump from what we were already paying. Processing payroll is super easy and really nice that they have an automated feature for salary payroll.

Cons

For some documents that we need them to process for us, it can take multiple weeks to get done because they have so many clients they are working with.

Pros

The best part about Run by ADP is the customer support. They are available and have short wait times to speak with someone. They are super helpful and take the time to walk me through the software functionality. Additionally the software is relatively user friendly and simple to deploy. It makes payroll so simple!

Cons

There isn't anything that I don't like about the software. It has the features and functions that I look for in a payroll processing system.

Alternatives Considered

Reasons for Switching to RUN Powered by ADP

Pros

I really enjoy the multiple options ADP offers for employees. From an administrative side, we have many different positions that incur their own payscale and ADP allows us the flexibility to customize each employees information. With multiple event pay rates available, we can easily choose which rate is appropriate for the shift completed. Setting up employees is beyond easy and we have the ablilty to have W2 employees and 1099 employees separated yet all accessed in one convenient location come payroll time. Editing existing employees is just as easy and setting them up. From an Employee stand point, I receive detailed information from each pay period and I am able to access any of my information, including past pay stubs, at my finger tips with their convenient employee portal.

Cons

The only thing I can say we wish ADP offered was integration with our Catering Software. As convenient as ADP is to us, we still have to pull pay information from another program and enter it into ADP. If ADP integrated with our software, that would eliminate the extra step and help us even more.

Alternatives Considered

Reasons for Switching to RUN Powered by ADP

Pros

Ease of use, customer support, features of the product

Cons

The fact that only SOME things can be completed from the App

Alternatives Considered

Reasons for Switching to RUN Powered by ADP

Pros

This is easy to use and set up payroll software if you use ADP for payroll. When you sign up with ADP then you are given a dedicated customer service team that specializes in teaching you how to use the software. After about 60 days they allow you to call into their 24-hour customer service team from then on into the future. If you are ever stuck late at night trying to finish payroll and run into a problem, they answer the phone and help you solve the issue so can finish the job.

Cons

ADP is more expensive than a local payroll company. Although I like to support local small businesses like mine, it is nice to know that the payroll will be done right the first time. Your employees will appreciate it.

Alternatives Considered

Reasons for Choosing RUN Powered by ADP

Reasons for Switching to RUN Powered by ADP

Pros

It does the work of payroll for you! Storing a template for payroll, paying taxes for our business, easy to use reporting are just a few of the extremely helpful things Run ADP does. Love the app that is available!

Cons

When I to the Time Management area and it comes up in another screen, I find it very annoying that I cannot easily return to the Run program. Once I sign out of Time Management and try to go back to Run, it says I am not authorized to view this page. Would be very nice to return to Run without having to sign back in.

Pros

ADP has an intuitive interface with a user-friendly platform. It's a one-stop shop. It makes it easy to sign in, enter hours, see pay stubs, view and print tax documents, and log out.

Cons

On the management side, the only thing that I could dislike is having to add-on features a la carte because the service will end up more expensive than initially intended. But for now, ADP serves my needs.

Pros

Easy to use and navigate. Mobile friendly.

Cons

Does not allow you to upload onboarding docs without purchasing a plan through a 3rd party of theirs. Would be great if it could all be done in-house through ADP.

Pros

Run Powered by ADP is fairly user friendly and easy onboarding process as well has many payroll reporting features for the company as well as employees.

Cons

Run Powered by ADP is a bit more pricey than other payroll apps that are available for small businesses. I don't think it is the best payroll app for small businesses that are just starting out.

Pros

You can run it on an app anywhere you are.

Cons

The customer service is pretty slow, lots of [sensitive content hidden] and never happened.

Alternatives Considered

Pros

It was easy to learn and setup. Customer support was outstanding.

Cons

It doesnt always sync up correctly with quickbooks

Pros

Easy to process payroll and requires very oversight on customer end.

Cons

ADP Run continuously fails to file taxes and makes it so you don’t want to leave because you want to make sure things finally get resolved but try and prevent it from happening again.

Alternatives Considered

Reasons for Choosing RUN Powered by ADP

Switched From

Reasons for Switching to RUN Powered by ADP

Pros

The website and mobile app are very easy to use. Being able to run payroll on the go is very helpful but you can’t add an employee from the mobile app.

Cons

I hate that I can’t add an employee from the app. It has made it difficult sometimes. I also despise the long wait times for customer service. They have a call back option that they say you won’t lose your spot using but it generally takes hours to get a call back. That’s an absurd amount of time.I also hate the nonstop sales calls. I had to threaten to close all my accounts to get the calls to stop. The timekeeping with adp run was a nightmare. If there are any errors it causes issues with running payroll from the app.

Alternatives Considered

Reasons for Switching to RUN Powered by ADP

Pros

Easy to do payroll on and off site. Easy to update employee information and allows employees to log in and retrieve their stubs from mobile app.

Cons

There is major room for improvement for Run by ADP to be a more comprehensive HR/Payroll software, which is what they advertise themselves to be.

Alternatives Considered

Reasons for Choosing RUN Powered by ADP

Switched From

Reasons for Switching to RUN Powered by ADP

Pros

I used RUN powered by ADP with a company I previously owned with 5 employees. For probably all business owners doing payroll, withholding, and taxes is the biggest stress. RUN was a simple and easy to use for my payroll. You can change employees hours or wages each week by logging into their web portal. It takes no time at all to process the payroll. For the salary employees it was simple to have a reoccurring payroll payment to them every two weeks. It will send the employees all of their information for their direct deposits. The employee can also login to see all his or her information.

Best of all at the end of the year the taxes and forms paperwork is all taken care of for you. They will automatically send out the W2s to the employees. This relieves a lot of stress at the end of the year when it comes to taxes.

I had to call customer service a few times for questions and help. Their customer service is top notch and very helpful. They have logged into my computer and showed me everything I needed to know.

This is a great option for payroll for businesses.

Cons

The only con I could mention is the cost for the service. Of course we all want things to be less expensive but this was a little more expensive than most payroll services. The quality is outstanding so you definitely get what you pay for. RUN has so many extra features that most do not. Aside from the additional cost for RUN I would still recommend it from all the others I have used.

Pros

Run ADP was intuitive, easy to navigate and use, even for a non-HR person. I was able to take care of payroll quickly and efficiently, without any of the bugs or quirks that some of the other payroll software programs seem to have. If I had a question or needed help with anything, their customer service was available and incredibly helpful.

Cons

This software was just far too robust for our small business. It had lots of bells and whistles that we just didn't need or use. The cost was much higher than other payroll programs and ultimately, we left Run by ADP for a smaller company with a simpler program at a more streamlined price.

Pros

Customer service is spot on. I always can get help when i need it and i get to speak to a human being. I like the ease of inputting information and feel like they actually care.

Cons

Just a little pricey. But i feel confident that i always have help. As a small business owner in NY we just pay so much for everything. But as a service in NY i get that it is a cost to run a business. Our payroll is our whole business. We do our best to save on costs but its not easy.

Pros

Overall, I'm satisfied with the ADP payroll service. I've used many of the payroll services on the market (ADP, Paycheck, Heartland, Patriot). I think ADP is one of the better ones. The reporting interface is super easy to use, and their direct deposit is the best among competitors. By that, I mean the required deposit dates, in order to make payroll processing, you just need 1 day in advance to get the money ready in your account, everyone else need minimum 3 days.

Cons

One of the pricer options among competitors. I ran weekly payroll for 8 - 10 employees, with a big discount, it costs me about $75-$90 per payroll. in comparison, Patriot only costs around $65 per month (4-5 payrolls)!

One other thing to consider is (this is true to all payroll service companies), that your salesperson probably won't be there for too long, other words, once they sign you up, they will pretty much disappear, good luck getting any support from them, every time you ask for help, they'll just refer to customer service 800 number. it makes you feel like, you're on your own.

Pros

I love the chat feature. If I ever need anything they are always there to help. Paid Time Off tracking is very useful.

Cons

There is nothing that really that I can think of that I don't like.

Pros

I love the payroll reminders and the ability to update employees in real time.

Cons

Often times the customer service is really backed up and you experience long wait times.

Pros

nothing!! i suggest to run away from adp asap!! no customer support at all.

Cons

they Dont comunicate with customers, the have a sales team that wont reply to emails or take for ever to reach back about key problems or issues, i was a customer for adp in the roll, platform and was changing to run from adp, all of sudden my account was terminated with no explanation what so ever, for a whole week i was trying to reach support to see where my account was, they never gave me answers nothing, that is was in implementation, reach out to that department and they said it was terminated because i didnt run payroll!! omg how can we run payroll if we where never notified that it was ready to do so!! no sense then, the only thing they can say am really sorry sir, we are sorry sir, we will have the sales person manager reach out to you then again they never do!!!

Pros

Run has the basics in processing payroll

Cons

There were many features in RUN that were suboptimal or that just didn't work at all. Their support teams were horrendous.

Pros

The ease of entering payroll, the ease of keep tracking of jobs and tasks worked.

Cons

Sometimes the vacation tracking isnt exactly correct. Need to make changes to it pretty much all the time

Pros

I found it easy to sign up for and get help from the sales representative

Cons

Once I signed up and used it for a few months, I found it a bit complex. After using a different tool for payroll, I think ADP has a chance to improve their user interface and make it easier for business owners to understand payroll and taxes

Pros

Easy to use and very useful. Has all needed items

Cons

A little bit too pricey, everything else was just fine

Pros

Very simple to use. There is a Chat Button when you have questions. Most anytime I've had issues or concerns, someone was available to Chat and resolve what I'm needing. Customer Service has been on point. Reports are easy to find and use.

Cons

This is not their fault, because everyone needs a cut-off limit. However, you must run your payroll by a certain date and time, to get Direct Deposit and Live Checks received.

Pros

The ease of setting up payroll and my account executive is very responsive.

Cons

The cost went up by $10 a month when I cancelled the 401K plan

Pros

The self service portal is important to me since I am the only employee. It allows me to utilize this feature without it being expensive. The customer service is outstanding! When I have questions, they are readily available to answer and help.

Cons

At first, I was a little confused on how the process worked in self reporting, but after I spoke with customer service, we were able to work all the kinks out.

Pros

I love the easy-to-use site to run payroll and find income documents.

Cons

There is really nothing that is not to like for ADP.

Pros

It sounds very easy to use the app, but it’s too many requests for the approval.

Cons

Payment (banking) and account set up are different teams, plus the customer service is different team….they don’t work with each other.

Pros

I love how easy it is to use! You can do the onboarding or have your employee do it! I have looked at other, cheaper options but this system is really a no brainer!

Cons

If you have questions the customer service Dept is not great! Overall I find ADP to be lacking in the customer service area! I reach out to other school owners who use ADP for help, for the few times I’ve had questions or concerns

Pros

The system is very easy to navigate and makes processing payroll much easier than other programs out there. The simplicity of RUN makes life much easier for any administrator processing payroll. They take care of all your tax needs for you and gives you the capability to run numerous reports for all your specific needs.

Cons

The only disadvantage that i have see with the program is that the added benefits they offer for the HR side of things can run a little high on top of your standard processing fee.

Pros

The best part of ADP is the real live person you can call to get help in setting up and with any questions.

Cons

I got a lot of follow up sales calls for other aspects, but told them no, but kept receiving the calls.

Pros

It is easy to use for both hourly and salary workers (exempt and non-exempt). It also keeps track of PTO and Vacation.

Cons

Sometimes figuring out the conversion between minutes to hours for the hourly workers can be tricky for running their payroll.

Pros

easy for employees to see their hours and pay stubs. very easy to set up new employees in their system and have things work the first time.

Cons

app sometimes does not work so employees can not clock in or out. this then has to be corrected by admin so it adds extra work for them when things lock up

Pros

Just easy to use. Could have better training to use features if they are available. Does the job.

Cons

Separate charge for w2s at year end. Unable to cancel payroll once submitted even if it’s before with draw.

Pros

Nothing. Had issues from the very beginning.

Cons

Payroll system never worked properly. Was sold service that never worked. When I would call, I would get bounced around from department to department.

Pros

I have used ADP on and off with companies I have owned or been an officer of since 1997. The company and the people who work here are knowledgeable and good people to work with.

Cons

The software is not well put together and doesn't flow naturally. Additionally, screens will freeze on you and you will have to start over.

Pros

Worked consistently. Very low downtime. Transactions and reporting were smooth and convenient/

Cons

The customer support for worker’s compensation, 401k, and payroll issues was less than stellar. Wait times from hours to days were common. Workers comp support was horrendous.

Alternatives Considered

Switched From

Reasons for Switching to RUN Powered by ADP

Pros

One stop shop for anything payroll in one portal. Simple and easy to use. Onboarding is quick

Cons

It’s hard to find a con as I’ve had a great experience with ADP.

Pros

Timekeeping feature is a great timesaver.

Cons

There are still glitches with changing employee status (say from contractor to full time employee) Have had to call the help desk EVERY time I do this.

Alternatives Considered

Reasons for Choosing RUN Powered by ADP

Reasons for Switching to RUN Powered by ADP