--- description: Review of Kople Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Kople | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [CRM Systems](/directory/4153/crm/software) > [Kople](/software/422667/kople) # Kople Canonical: https://www.softwareadvice.ie/software/422667/kople Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/422667/kople?page=2) > Kople is a cloud-based CRM tool designed to facilitate the matching of volunteers with vulnerable individuals in nonprofit organizations and public institutions. It allows users to create customized sign-up forms for each user type and integrates various communication channels like email, SMS, and calling for direct communication from within the platform. Kople enables the creation of user journeys and automated actions, such as emails and SMS, to guide volunteers and organizers through the matching process. The platform also offers features to sort potential matches based on parameters like distance and sign-up data. Co-created by multiple NGOs, Kople has been tailor-made to address the specific needs of matching vulnerable individuals with suitable volunteers. It is used across five countries and supports a wide range of projects, including matching people with dementia and volunteers, immigrants with business mentors, refugees with locals, and more. Kople can be highly configured to suit individual organization requirements, and while initial onboarding and data uploading assistance are provided, once onboarded, users can manage the system independently. The platform serves as a CRM for employees or volunteers responsible for ensuring successful matches, while the individuals being matched interact with the system using existing channels like email, SMS, and phone calls. > > Verdict: Rated **4.4/5** by 9 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 9 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Kople ## Commercial Context - **Starting Price**: €60.00 - **Pricing model**: Flat Rate (Free version available) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Danish, English, German - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 207 more ## Features - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - CRM - Contact Management - Customisable Forms - Customisable Templates - Customizable Fields - Data Import/Export - Document Storage - Email Management - Email Templates - For Nonprofits - Forms Management - Registration Management - Reporting & Statistics - Reporting/Analytics - Task Management - Third-Party Integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [CRM Systems](https://www.softwareadvice.ie/directory/4153/crm/software) ## Related Categories - [CRM Systems](https://www.softwareadvice.ie/directory/4153/crm/software) - [Charity Software](https://www.softwareadvice.ie/directory/4280/nonprofit/software) ## Alternatives 1. 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We are going to make it work with our budget. > > It's been great\! The developers are wonderful to work with, they are knowledgeable and respond in a timely way to questions. I was able to work in a "training" environment to get the hang of it and figure out some customizations before starting to import data into the LIVE environment. And this is all at the FREE tier level\! ----- ### "Experiences with Kople" — 5.0/5 > **Danilo** | *2 February 2024* | Philanthropy | Recommendation rating: 9.0/10 > > **Pros**: - Easy and self-explanatory - Everything is well organised - Easy access to statistics and filtered lists - Upload function for documents of specific members and possibility to directly contact the person via Kople - Friendly and helpful Customer support from the first meeting on > > **Cons**: - I haven't had any negative experiences so far... Maybe the price: cheaper is always better (especially for nonprofits) but it's not "unfair". > > Friendly team that helped us along the way. Settup of the system was easy. All in all, it improved our daily working experience. It was exactly what we were looking for. ----- ### "Excellent service and adaptability, challenges with functionality" — 3.0/5 > **Emma** | *22 January 2024* | Civic & Social Organization | Recommendation rating: 5.0/10 > > **Pros**: I greatly appreciate the service; I always receive answers for my questions within the same day, if not within a few hours\! I particularly value \[sensitive content hidden\]' ability to understand needs and convert these into proposals for new functions or projects. > > **Cons**: Currently, the available functions do not sufficiently cover our needs. Moreover, we have had continuous difficulties with basic functions, such as the call function, which has had a negative impact on the trust in and use of Kople. ----- ### "Review by Alzheimerforeningen" — 4.0/5 > **Mille** | *11 September 2023* | Nonprofit Organisation Management | Recommendation rating: 8.0/10 > > **Pros**: 1. Secure storage of sensitive personal data. 2. It's a strength that Kople enables all forms of communication (calls, SMS, and emails) from within the same system, ensuring documentation of everything that has occurred in the dialogue with a registered individual. 3. The system also makes it easy to monitor volunteer users of the system and intervene when necessary. > > **Cons**: 1. The integration between Kople and our CRM system has been challenging and still doesn't work perfectly in some aspects - but I'm uncertain whether it's more due to our CRM system rather than Kople. 2. Additionally, issues related to the call function are one of the biggest challenges. This makes our volunteer match leaders skeptical about whether they can 'rely' on the system and can drain their motivation. 3. The matching function is also not as intuitive and user-friendly as I would like it to be. > > Kople is a good product for a visiting service like Activity Friends, as it addresses many challenges, such as data storage and result monitoring, etc. However, there are also pitfalls when involving volunteers (often 65+), who may not be the primary target audience for the program, which seems to have been designed more with paid/professional employees in mind. But as a user of Kople for nearly a year and a half now, it's hard to imagine how our project would run without it. ----- ### "Review from Refugee Team" — 5.0/5 > **Emma** | *12 September 2023* | Civic & Social Organization | Recommendation rating: 8.0/10 > > **Pros**: What I like the most about Kople is that it saved me a lot of time making matches between refugees and Dutch people in comparison to our previous system. The system is also easy to use once you get the hang of it. Compliments to \[sensitive content hidden\] for implementing things quickly and always being very helpful whenever we have questions regarding the system. > > **Cons**: It's a minor detail, but a recommendation for future collaboration with other parties in the Netherlands would be to thoroughly check if everything is translated and translated correctly. For example, sometimes we would find words that were still in Danish. Besides, if you would like to expand to the market in the Netherlands, you might want to consider integrating a feature to run automatic communication through Whats-app. Informally, in the Netherlands it is the most popular mean of communication. But perhaps that also depends a bit on the organization. > > Like I said before, changing to a more automatic system made me save much more time in the matching process. The time that is saved, I can now spend more on the development of our project which has been beneficial. It was easy to transfer our data and implement our existing flow in Kople. There are still some things we need to figure out on how to implement it within dashboard but Kople has been creative and flexible in providing solutions. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/422667/kople?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/422667/kople) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data