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About Peek Pro
Peek Pro is a revolutionary operating software designed for tour and activity operators looking to boost revenue and streamline operations. This platform offers a world class online booking experience, dynamic pricing and a comprehensive Point of Sale(POS) system. Automate hundreds of routine tasks with a robust mobile app, which supports real-time data management, check-ins, digital waivers, and detailed reporting. Boost customer satisfaction with smooth interactions throughout their journey, streamlined by features like automated text reminders, self-rescheduling options, and contactless QR code entry.
Trusted by thousands of operators, Peek Pro has shown to increase business revenues by an average of 30%. Backed by an award-winning customer support team ready to assist with any needs—from solo tour guides to large-scale exhibits. Peek Pro is ready to help your business grow. Ready to see it in action? Schedule a demo with us today!
Peek Pro pricing
Peek Pro has a free version and offers a free trial.
Starting Price:
Not provided by vendor
Free Version:
Yes
Free trial:
Yes
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Peek Pro Reviews
Feature rating
5 reviews of 776
View all reviews
Hallie
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 1/7/2019
Great fit for our small rental & shuttle operation. Huge time-saver, very happy.
As mentioned above, we are saving a LOT of time answering fewer phone calls regarding booking kayak trips or questions about the kayak trips. The automated emails also help make sure that people don't miss their reservation, and they get a reminder of things they should bring and what time they need to be there, and we don't need to put in any extra work to make this happen.
I put a lot of time into the initial set-up, but that was expected. It's very easy to use. I haven't had to call for support, but I would expect them to be very helpful if needed.
Also, there is ultimately not much cost to do this. Peek charges a percentage on each booking (currently 6% i think), which most operators, including ourselves, add as a booking fee to the customer (which is pretty typical nowadays, so I don't have an issue with it). There was no additional set-up fee. I'm very happy.
I was worried about how to integrate into Quickbooks on the accounting-side, but I've figured out some methods to enter the Peek sales that aren't very complicated.
Pros
Peek Pro has allowed us to easily add our reservations to our website, allowing customers to see what's available and book online. We can edit the schedule as needed, and the best part is the reduced call volume in our otherwise busy retail shop. Rentals and shuttles are a small part of our business, so we needed to streamline the amount of time it takes to manage it. Peek has helped tremendously! There is a lot of capability to the system, and you may have to find a few work-arounds to best suit your business, but all-in-all, I've been really impressed with the capabilities. The software helps us avoid over-booking, and it also automatically sends customized emails to remind people when and where they need to be. So helpful! The support team for set-up were very thorough and helpful as well. Once you get the hang of it, you should be able to do most everything yourself, but the support team will help get everything set-up initially, which is really nice. They have options of how to set up different types of operations, so it's good to have someone to work with.
Cons
No major complaints yet. Make sure you check through the email settings before you start using it, we had a few default emails that were still auto-sending that we should have customized sooner than we did, and I overlooked that they were sending out.
There are a few small things I'd like to see updated eventually, like being able to customize and/or remove payment types (remove cash, for example), and also I'd like some more complex options for programming discount codes.
Response from Peek Travel
Hi Hallie! Thanks so much for writing this detailed review. It's been an absolute pleasure working with you, and we're so glad we've been able to streamline your business and save you time !
Replied 8/7/2019
Teresa
- Industry: Recreational Facilities & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
3
Features
5
Ease of Use
1
Customer Support
4
4
Reviewed on 5/3/2024
Peek Pro may do everything, but it will cost you valuable time with its complexity
I am constantly having to take training classes and ask for help with basic things such as adjusting when we are open for business. I am spending more time trying to learn how to operate it and adjust it that I am running the business. Their support staff is helpful, but that does not solve the incredible complexity of using the program, and I say this as someone who has easily mastered graphics art software and I run other entire websites.
Pros
Peek Pro can do almost anything for rental and event bookings.
Cons
Peek Pro is very complicated to set up and even more complicated for the tour or rental operator to use. Nothing is simple on the backend, only for the customer.
Alternatives Considered
FareHarborReasons for Choosing Peek Pro
BOD decided Peek would be better, They were wrong.Switched From
SquarespaceReasons for Switching to Peek Pro
Because it looked like it could do more and had waivers included, FareHarbor did not have waivers. I plan to go back and try FareHarbor. I cannot afford the hours Peek is costing me.Response from Peek Travel
Hi Teresa, your feedback is very important to us. It is great to hear that our helpdesk and support team provided the resources that you were looking for.
We are sorry to hear found Peek's functionality too complex, we'd be happy to hop on a call if you're still using Peek for your business. If not, we wish you all the best. We'd be happy to work with you and your business in the future.
Replied 15/4/2024
Laine
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1
1
Reviewed on 21/8/2024
DO NOT USE PEEK PRO
Traumatic, horrible, disappointing, frustrating, and time-consuming. They illegally filter out negative reviews. I'm now with Fareharbor and very happy.
Pros
The integrated waiver was helpful as was the pre-tipping feature.
Cons
I've switched booking systems several times for different reasons. By far the worst was Peek Pro. Customer service consistently took over a week to respond. I had an emergency and called customer service, texted, used the chat, and even reached out to my initial onboarding specialist and heard only crickets for 6 days!! I felt completely unsupported and they negatively impacted my business. They bring you on and then hang you out to dry.
Alternatives Considered
TripWorksReasons for Switching to Peek Pro
Appeared more professional and had pre-tipping
Marissa
- Industry: Leisure, Travel & Tourism
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 19/1/2024
Easy to use for businesses and customers
I’m very pleased with the Peek Pro scheduler and think it’s a great addition to our business. [sensitive content hidden] were very helpful and answered any questions that came about.
Pros
I like the variety of booking flows that peek allows us to customize.
Cons
I think editing the activity schedule can get a little confusing at first.
Alternatives Considered
FareHarborReasons for Choosing Peek Pro
I liked the booking flow of Peek better.Switched From
BookeoReasons for Switching to Peek Pro
[sensitive content hidden] really took the time to explain everything to me about Peek Pro. I thought it would be a good fit for my business.
David
- Industry: Entertainment
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 2/12/2023
A truly turn-key product!
Pros
The Peek Pro integration team is outstanding. They set up everything based on our needs and make changes as requested.
Cons
No cons at this time, this is our second business integration of the Peek Pro platform.
