Peek Pro

Pros

its very affordable and simple to use..

Cons

its not that effective i used it for about 6 months didn't see anything significant

Pros

Peek Pro can do almost anything for rental and event bookings.

Cons

Peek Pro is very complicated to set up and even more complicated for the tour or rental operator to use. Nothing is simple on the backend, only for the customer.

Alternatives Considered

Reasons for Choosing Peek Pro

Switched From

Reasons for Switching to Peek Pro

Pros

More advanced features than Fareharbor. Scheduling activities is easy and creating calendars that are interactive with my clients is great.

Cons

Some of the report features are difficult to reconcile with my QuickBooks. (payouts/tax reporting)

Pros

When I first started with this company 10 years ago the customer service was amazing, in the last 3 years it has gone completely down hill.

Cons

Dispute team is a JOKE! They are zero help and don’t answer your questions, that’s if you can get them to email you back in the first place. They will shut your bookings down and not say anything to you if you don’t do all their merchant changes, even if you don’t agree with them. Don’t even get me started on the delay of them depositing funds into your account if they’re not withholding them for some unknown reason like not providing information thY doesn’t change every year.

Pros

It is a very complex system and comes with a lot of features that provide a great customer experience when making reservations and also keeping them informed. The customer portal is amazing to communicate information to the guests. Overall the automation is a great time saver, mass texting and email is another great feature to reach out at once. Also a lot of features for the back office to run reports, to organize things and it is lightning fast.

Cons

There aren't really any cons that I came across, none that I can think off.

Alternatives Considered

Reasons for Choosing Peek Pro

Switched From

Reasons for Switching to Peek Pro

Pros

The booking system and inventory options.

Cons

High fees for the clients and missing a waiting list option and they way to build packages is not very user friendly

Alternatives Considered

Reasons for Switching to Peek Pro

Pros

Its a good product. It does what most Reservation System do. Nothing rewally out of the ordinary.

Cons

Customer service.Cancelled my account because of the poor communication of their agents. Once I asked to cancel my account, they didnt even ask why, not even hesitated.

Alternatives Considered

Reasons for Switching to Peek Pro

Pros

I have been most impressed with the staff. Each of them have been more than helpful and very professional.

Cons

I do not have anything negative to say about my experience with Peek Pro.

Pros

Very easy to use. [sensitive content hidden] made it very easy

Cons

That I didn’t use it sooner! Great platform

Pros

I reached out to a few booking companies and Peek was the only one to respond. They have been great at communicating, open to questions and helpful in the startup process. Their software has been very easy to pick up and start using. Their prices are very comparable and fair.

Cons

None so far, except that we lose [sensitive content hidden] to work with, she was awesome during the onboarding process.

Pros

Sooooo... I really really really needed Peek Pro. I found out about this software about 3 weeks ago and I am in my 3rd summer season of renting paddle boards and kayaks at my local lake. I was having to manually double book customers with my website. It took forever and I often forgot a booking or two during the busy weeks. Opps! That will never happen again with Peek. I am booking more rental than ever and now people are finding where I launch from without having to call me confused!

Cons

There are a few things that I would change because my business is not a traditional one. I run and operate my own business so having set hours is a challenge for me. I wish that I could make changes to my schedule weekly without having to make a whole new season. I would like to be able to add a rental during my non-open times if I want since it is my schedule. I would like to change my equipment available much easier than many clicks. This is me just being detailed! Make some updates, but seriously, my life has changed for the better because of this program. I recommend it for anyone in my field.

Alternatives Considered

Reasons for Choosing Peek Pro

Switched From

Reasons for Switching to Peek Pro

Pros

Customer service was excellent during the set up

Cons

Nothing everything was great don't have any complaints

Pros

The customer service is excellent. Questions are answered and solutions implemented quickly

Cons

I still don’t understand the fee system completely.

Alternatives Considered

Reasons for Switching to Peek Pro

Pros

I LOVED all the support from Peek Pro. They gathered my information and started everything for me. We would have zoom calls (which they recorded for me) and they would make any changes I wanted and help me learn how to do things myself. They were very easy to work with and even found a "work around" for something that I requested that wasn't in the normal way of doing things. They made sure I liked the visuals, that the information was correct, they were always asking if I wanted anything added or changed. They would give suggestions...just overall made this so easy for me. They even made sure I understood how things would work if someone cancelled a booking and I needed to refund them money. I couldn't be happier with the outcome and feel this is a big win for our business!

Cons

I don't have any cons at this time, things have been great.

Pros

We had an account with Peek for a few years, but then due to the pandemic, we stopped using them. So when we wanted to resume tours, we did some shopping around, but turns out Peek was still going to be the best option for us. They were super helpful and could even reactivate our old account, so we did not have to start all over.

Cons

Nothing at this time, they were super easy to work with and made everything very easy to relearn.

Pros

Their customer service is amazing. [sensitive content hidden] educated me on how to use the platform super well. She is very smart and sincere and she follows up with you all the way! Also the look of the software is very attractive.

Cons

Their is nothing I did not like. I haven’t found any cons.

Pros

Simplifying booking for our customers and our staff. All the information, most commonly asked questions are in front of customer and staff. No unnecessary chatter.

Cons

Some of the setup bits are not obvious. They are there but require some digging.

Pros

We had initially left Peek searching for "more" a little over a year ago. When finding ourselves unhappy in our new platform, our owner suggested revisiting Peek and to our surprise, Peek had done major upgrades to their software and now offer a much more user-friendly software and a multitude of features!

Cons

No Cons, the process of adding products could be streamlined just to shorten the amount of time spent on it!

Pros

Once it was set up, it was easy to use and accurate

Cons

We had issues processing split payments and couldn't get the waivers to work right

Pros

Easy to use. Like that you can add pictures to individual line items.

Cons

Some limitations on the type of appointment setting

Pros

Option to have two boat rentals at one location

Cons

The app is not very good, lacks in features compared to desktop

Pros

I loved how easily Peek Pro integrated into our existing website removing the need to send customers to a third party site to book.

Cons

I have no complaints about Peek Pro. From pricing to integration to service, it all been great!

Pros

Ease of use, not confusing. Always straight forward. Verbage makes sense.

Cons

Its all good! Very user friendly. anyone can figure it out!

Pros

The streamlined efficiency and the fact that the employees can be on the same page is amazing.

Cons

Widgets are a complex process to me. Not being trained in computers, luckily I had [sensitive content hidden] to set it up for me.

Pros

Specific to my Kayak Training and Rental Business

Cons

Needs to be handle multiple days event without user intervention.

Pros

I have been a user for 10 years. Peek used to be easier to use when they had staff for customer service.

Cons

Peek keeps diminishing their back end help. Now, Peek tries to use backend AI.
Totally useless.
Look, I am paying Peek to manage my bookings for a fee. That comes with the expectation that I can get a problem solved in the first contact. The best, most efficient contact is with a human. I will either go back to paper and pencil or find another provider,

Alternatives Considered

Reasons for Switching to Peek Pro

Pros

The interface, feature list and functionality for the customer seems to be great.

Cons

Setup help is limited, support and setup knowledge of their own product almost doesn't exist. They claim to have 7 day per week support over 4 time zones which is a complete lie. You can not contact people on support chat, phone or any other way than ticketing which takes 48 hours to resolve at a minimum.

If you run into a business stopping issue, you will be completely screwed and it is obvious no one there cares or has a plan to fix this!

You will be sold features that do not work or can not be implemented without complex work arounds if at all.

I question if they are even still in business with how challenging it is to get in contact with them which was not the case when we first signed up.

Pros

Its a pretty powerful tool and can manage a lot of reservations

Cons

There is zero support even though they rave about 5 star reviews on capterra for support. They want everything done through email or their chat bot. This is the typical troubleshooting sequence I go through. I go through the help articles and cant find a resolution. I detail the problem and the chat bot runs me around for 30 minutes about did i try the article or this one. I finally get a actual person on the chat but he is unfamiliar with the software and does the same run around. After about two hours of this he refers me back to the help center. Same thing with emailing support. I've detailed a problem with the software and they come back with a help article that is unrelated and brush me off.

Pros

The integrated waiver was helpful as was the pre-tipping feature.

Cons

I've switched booking systems several times for different reasons. By far the worst was Peek Pro. Customer service consistently took over a week to respond. I had an emergency and called customer service, texted, used the chat, and even reached out to my initial onboarding specialist and heard only crickets for 6 days!! I felt completely unsupported and they negatively impacted my business. They bring you on and then hang you out to dry.

Alternatives Considered

Reasons for Switching to Peek Pro

Pros

We moved to Peek after rigorous discussions with the company. The one thing it does over other softwares is the ability to book multiple pieces of equipment at the same time. We also like the calendar and manifest.

Cons

The software is inefficient and hard to manipulate based on needs, not to mention a lot more expensive then other softwares in this league.

- Waiver Function is terrible. Can't search for waivers signed. Waivers have glitches and can get corrupted or just disapear. Support can't help find them either.

- Can't apply discount to just certain items, it discounts the entire reservation. So if you discount a large group, then have to charge damages, the damages are then discounted. Also you can't override taxes & credit card fees.

- Can't refund to store credit if guest drops a piece of equipment. You have to create a custom code per customer then email it to them.

- Automatice Email & Text Message System is terrible! Can't customize text messages, so you have to send them to each guest individually.

- System doesn't offer a waitlist feature.

- They recommend using an ipad with their app so guests can sign waivers. However the app is the bare minimum so you constantly have to switch betwen the app and their web url in order to check in guests. Guests have to be given a booking ID at checkin to be able to sign and scan a QR Code. Using the URL on an iPad, you can't see the amount charged or amount owed as that section is cut off. It's very inefficient to have to use 3 different devises. A tablet for the app and URL, then a desktop to see the charges on the side of the screen.

- Dynamic pricing and changing rates is combersome. Especially if you offer weekday, holiday, and weekend rates during different seasons.

Pros

Easy to change; good looking front facing

Cons

Nothing. I left but came back after having Peek for 2 years

Alternatives Considered

Reasons for Switching to Peek Pro

Pros

The software easily integrated with my website and is intuitive to use. More importantly, the sales and onboarding team was excellent to work with. [sensitive content hidden] was very knowledgeable of the product. Her communication and follow up was top notch! I would highly recommend.

Cons

Peek Pro exceeded my expectations, so there is nothing to complain about.

Alternatives Considered

Reasons for Switching to Peek Pro

Pros

Allowed some customization or workarounds. Helped set up.

Cons

The Knowledge Base sucks
There’s no direct contact with customer service and even when you do, they won’t do a lot of things
They forced integration with Stripe rather than their own I started with which changes the refund policy

Alternatives Considered

Reasons for Switching to Peek Pro

Pros

Peek pro used to be amazing. Those days are gone. Customer service is non existent.

Cons

Customer service is absolutely unacceptable. And the lack.of reports and layout of calendar is so far behind other tecnology.

Pros

In the beginning it was helpful to get the business started.

Cons

The payouts stop processing and the money we made was stuck in the system.

Alternatives Considered

Reasons for Choosing Peek Pro

Switched From

Reasons for Switching to Peek Pro

Pros

I used FareHarbor for years and was sold a bunch of lies. There was not a single redeeming feature on PeekPro.

Cons

Inability to quickly change booking times and the inability to create any bookings on the app. The app is a joke.

Pros

Peek Pro has made many improvements since we last considered it a year ago. We like the checkout process and easy user interface.

Cons

There are a few limitations, but nothing that alters our business operations.

Pros

Peek Pro offers seemless integrated booking with Wordpress making is as easy as possible for our users to book trips via our website. Their team is also fantastic. Our account manager Josmary was an invaluable resouce to making our trips book more and become more profitable.

Cons

There's not much to say here. We're overal very happy with their product!

Pros

Simplicity, designed with our exact needs.

Cons

There is not much to not like. Maybe not have a direct account manager, but it hasn't been a big issue.

Pros

booking process is smooth to the customer

Cons

Recently (July 15t, 2024) Peek has updated their Payment system and all users had to register for the new program. I have been trying to register on that for almost 2 weeks and because of a bug, I am not being able to complete this procedure.

Due to that, my account is basically blocked and we are not being able to receive reservations neither we are being able to transfer our funds to our bank account.

We understand changes are necessary but if you are encoutering an issue on your side, you do not harm your clients because of that.

So far, I spoke to several employees from the Customer service, only through chat and email and no one is finding a solution to that. Ridiculous...

Pros

I just setup my business with Peek, and the onboarding supper I received from [sensitive content hidden] has been exceptional! Very grateful to work with a responsive company and excited to see how this platform helps us with our booking operations!

Cons

I put in a bunch of feature requests w/ [sensitive content hidden] that I'd love to have reviewed!

Pros

Peek Pro is going to help us stay organized, welcoming, and even financially sound.

Cons

The vocabulary used in the internal interface is not the same vocabulary we use, so it confuses me. I may be the only one. There's a huge learning curve, and the training was done by the trainer pointing out things in quick succession rather than me trying things as she guided. I didn't even know what questions to ask at the end of sessions, and mysteries I brought up in between still haven't really been answered. I have had to poke around a lot on my own and results from minute to minute vary widely. I've lost a lot of sleep.

Pros

I like the variety of booking flows that peek allows us to customize.

Cons

I think editing the activity schedule can get a little confusing at first.

Alternatives Considered

Reasons for Choosing Peek Pro

Switched From

Reasons for Switching to Peek Pro

Pros

The marketing is good bit not good enough

Cons

The payment processing is awful. And they dont seem to care about getting it fixed. I'm current waiting for 2 week on a payment that should have been here already.

Pros

It was incredibly easy to use program with an awesome onboarding team. we where up and running in 2 weeks!! This software saves takes the headache out of scheduling. From a built in texting, emailing, and payment processing.

Cons

As with any software that is mostly pre packaged the amount of customization can feel limiting, but in the end was way more robust than I first expected.

Alternatives Considered

Reasons for Switching to Peek Pro

Pros

I like that you can have variations to your product

Cons

It is very cumbersome to use and the portal is confusing at best.

Pros

The Peek Pro integration team is outstanding. They set up everything based on our needs and make changes as requested.

Cons

No cons at this time, this is our second business integration of the Peek Pro platform.

Pros

Nothing at all. They suck and I want my money now

Cons

Peek pro has kept our money. We haven’t been able to get paid for the past month and half and we call everyday. The situation is escalated to people that don’t care and they say our payment is in transit. Well where is it in china because we still haven’t received our money and this is the worst company ever, worst customer satisfaction. I wish I never would have signed up with this company that doesn’t care about their customers. We are here struggling to get over $2k in our account because peek pro can’t get it together. I demand they give us our money or we will be forced to go to the business bureau

Pros

Ease of product setup. Overall functionality of the software.

Cons

Multiple excursions booked across multiple days with only show up on the calendar on the very first day of the booking. It would not show up for the rest of the days which often led to overbooking.

Pros

Easy rollout and fantastic training makes this a no brainer.

Cons

Some of the interface can feel a bit vanilla

Alternatives Considered