4.2
Overall rating
Reviews

4.2
Overall rating
Reviews

About Vend

Vend is a cloud-based point of sale system for retailers of all types and sizes. Vend offers tools to help manage the customer experience, as well as sales, inventory, customer data and more. Vend is designed to work on various devices including Macs, PCs and iPads, and a dedicated iPad app is available. It can also operate with a range of in-store hardware including receipt printers, barcode scanners and cash drawers. An offline mode allows users to continue selling even if the internet goes down, and automatically resyncs once the system is back online. Customers can check into a store using a mobile phone and pay using their PayPal account. Vend can support input with a mouse and keyboard or a touchscreen, and the point of sale screen can be customized for access to popular products or actions. Other features include inventory management, tracking customer information, sales reports and integrations with Shopify.
Vend Software - Vend retail system
Vend Software - Sales screen
Vend Software - Reporting
Vend Software - E-commerce platform
Vend Software - Vend retail system - thumbnail
Vend Software - Sales screen - thumbnail
Vend Software - Reporting - thumbnail
Vend Software - E-commerce platform - thumbnail

Vend pricing

Vend does not have a free version but does offer a free trial. Vend paid version starts at US$69.00/month.

Starting Price:
US$69.00/month
Free Version:
No
Free trial:
Yes

Alternatives to Vend

Vend Reviews

Feature rating

Value for Money
4.1
Functionality
4.0
Ease of Use
4.3
Customer Support
4.0
5 reviews of 224 View all reviews
Lynda
Lynda
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 7/6/2018

Very easy to set up, navigate and get customers checked out quickly

Being able to set up quickly, access from the cloud and use on multiple devices are jut some of the benefits to me.

Pros

The ease in setting up an online store and having the actual inventory be available is amazing. Being able to set if you want items available online or not is a plus, as being able to set a product with unlimited inventory so that it is still available to order online, even if you physically sell out of the item. This is great for quick to order in products.

Cons

It would be nice to have better integration between my POS system on the iPad, so that I could use a receipt printer and auto-cash drawer without using a PC setup.

Response from Lightspeed

Hey Lynda, thank you for your review of Vend POS! Very happy to hear that you have found Vend so easy to use. If you need any assistance with your hardware setup please reach out to our support team. You can submit a ticket (or a feature request) anytime with this link here https://support.vendhq.com/hc/en-us/requests/new?ticket_form_id=1375. Thanks again! Best, Lucia (Vend's Community Manager)

Replied 18/6/2018
Jennifer
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
3

4
Reviewed on 13/6/2018

Vend is user-friendly and has been and easy transition for myself and my employees.

Pros

I LOVE the fact that I can see a photo of the product, since my DIY store is very visually based. I like that it is so easy to add or delete users. This helps when I have staff change and I have to take off employees to add new ones.
I am a very organized person, so the folders really help, along with the color coding of each folder as well.

Cons

I would really like to have more features for the Admin position. I would like to be able to customize the features for what an Admin position would be. I want my manager to be able to add products and be able to do inventory. Also it would be really nice to be able to void out a transaction that has been closed if a mistake was done, but it seems like I have to refund the items first. Sometimes, customers just decide they don't want to do a project after we have done the transaction. It's rare, but it happens.

Response from Lightspeed

Hey Jennifer, thanks for taking the time to leave us a review! Great to hear that you're loving so many of Vend's features. In terms of customising Amin roles and permissions, you can do this with Vend's Advanced User Permissions which is available on some of our plans. Good news regarding voiding sales ¿ this is really easy to do in the Sales Ledger. Go to https://support.vendhq.com/hc/en-us/articles/227008567-Using-the-Vend-Sales-Ledger and choose 'Voiding Sales' at the top to find out how. If you need any further assistance or have any questions please don't hesitate to reach out to our friendly support team. We're here to help! Best, Lucia (Vend's Community Manager)

Replied 14/6/2018
Kristyn
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 21/3/2018

TERRIBLE Customer Service

I would never use this system if I were to open a business. I would look into other systems. Rain seems like it would be good, but need to do more research. Vend s HORRIBLE.

Pros

It's easy for employees to search something. I Like how you can export the items to an excel sheet to count and then re-import.

Cons

1. It is like pulling teeth to get support. they make you write a novel rather than just simply calling- and then don't answer for days. I have been waiting exactly 7 days for my issue to be resolved.
2. Inventory counts are mysteriously inaccurate on a ridiculous amount of items, even after I update it the day prior.. It has been like this the whole 2 years on and off. There is no way it is employee/customer theft. It is program error.
3. The loyalty deletes every time I update a variant...I have to re-enter it every time which is extremely annoying and a complete waste of time.To make it worse, I can't highlight the loyalty amount that's already in there and re-type the same exact thing.. it makes me click the zero loyalty above and then re-click the loyalty amount and re-enter it. Another annoying waste of time. It's not user friendly on the back-end...you have to pay meticulous attention when updating things because of this. Difficult to do while working with customers.
4. This program is very inconsistent.
5. Sometimes my whole update doesn't save at all and I have to redo it 3 times.

Response from Lightspeed

Hey Kristyn,

Thanks for taking the time to leave a review of Vend POS. I’m very sorry to hear that you feel this way - we want Vend to be as easy as possible for retailers to use so I’m sorry that you’ve found some aspects a little difficult to master. Apologies for any frustration caused by this!

I’m sorry that there was some delay with resolving your issue, sending through all the relevant information (including examples and screenshots) really helps our support team assist you as quickly as possible. The faster we know what’s going on the faster we can help you.

In regards to your issues with inventory, our team have provided you with the steps to fix this and get things working smoothly for you. I hope that that’s all working better now, and if not please don’t hesitate to reach out to us again - we’re here to help!

Best wishes,
Lucia
Vend’s Community Manager

Replied 23/4/2018
Harry
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
5

4
Reviewed on 9/6/2018

For me Im very good with Excel so I can use it well!

Depends on the seekers use.

Pros

I like that you can do everything on Excel as I have very good knowledge of excel and CSV file format. As I upload files nearly every day, as our shoes change daily.
Works with Sku well.

Cons

Pricey. Someone who does not know excel well he is in trouble unless he sells the same products forever. No manual provided so no employees cannot look up something they have never done before. Adding products takes for ever as you have click edit to do it. Loss prevention if you add someone on manager role, he or she can steal cash after a sale and receipt given to customer as they can undo cash transaction with no record. I lost several 100 dollars before I discovered this on camera. So now all my employees are cashiers only.

Response from Lightspeed

Hey Harry, thanks for taking the time to review Vend POS. We really appreciate retailers feedback as it helps us make Vend even better! Vend's Help Centre and online videos are really great resources to help retailers with CSV files and inventory. We also offer onboarding and training services for retailers who want to get set up as quickly as possible or need a little extra help. Or they can work with a Vend Expert for hands on help! Sorry to hear about your experience with employee theft ¿ using User Permissions and Advanced User Permissions is there for retailers to help prevent those kinds of things happening. If you have any questions or require further assistance please submit a ticket with our helpful support team here https://support.vendhq.com/hc/en-us/requests/new?ticket_form_id=1375. Best, Lucia (Vend's Community Manager)

Replied 15/6/2018
Stan
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
4

4
Reviewed on 11/6/2018

We used Vend for several years and found it very easy to adapt to and configure to our...

Great sales and gross profit reporting. Excellent POS features like search and barcode integration.

Pros

We very much appreciated how easy it was to configure the software to our business and product lines. It is very easy to use and train new employees. We very much enjoyed being able to see live activity and reports on our mobile phones while traveling abroad. The barcode functionality was simple and easy to adapt.

Cons

The system wasn't scalable. Inventory management tools such as analysis for trends, seasonality, and forecasting was a very week or nonexistent. Also, Vend cannot process special orders or post customer deposits and that becomes an important feature to us as our business grew.

Response from Lightspeed

Hey Stan, thank you for taking the time to review Vend POS. Very pleased to hear that you have found Vend so easy to use and have enjoyed so many of our features, including being able to check on your business on-the-go, reporting, and more. Thank you for your feedback regarding advanced analysis and sell screen functionality that you'd like for your business. Vend has a few add-ons that you may want to look into for extra features, you can see these at www.vendhq.com/product-add-ons. If you have any more feedback you can submit a feature request to our team at any time using this link https://support.vendhq.com/hc/en-us/requests/new?ticket_form_id=1375. Best, Lucia (Vend's Community Manager)

Replied 14/6/2018

Related categories