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About Vend
Vend is a cloud-based point of sale system for retailers of all types and sizes. Vend offers tools to help manage the customer experience, as well as sales, inventory, customer data and more.
Vend is designed to work on various devices including Macs, PCs and iPads, and a dedicated iPad app is available. It can also operate with a range of in-store hardware including receipt printers, barcode scanners and cash drawers. An offline mode allows users to continue selling even if the internet goes down, and automatically resyncs once the system is back online.
Customers can check into a store using a mobile phone and pay using their PayPal account. Vend can support input with a mouse and keyboard or a touchscreen, and the point of sale screen can be customized for access to popular products or actions. Other features include inventory management, tracking customer information, sales reports and integrations with Shopify.
Vend pricing
Vend does not have a free version but does offer a free trial. Vend paid version starts at US$69.00/month.
Starting Price:
US$69.00/month
Free Version:
No
Free trial:
Yes
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Vend Reviews
Feature rating
5 reviews of 225
View all reviews
Daniel
- Industry: Food & Beverages
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 5/6/2018
After 2 Years Working with Vend, We are extremely satisfied. It has added value to our...
Vend is a POS Platform that has helped us run our business smoothly. We love the ease of configuration and customization that is available. Looking forward to our growth expansion, we have concluded that we have made a right selection for a POS platform. It is a basically a Plug & Play installation for a new site with minor issues for a start up new store once you have your business running under Vend.
Pros
Pros:
Intuitive interface. Most of our users are able to adapt in a few days.
Reporting Structure is Good.
We can replicate a site basically in few minutes.
Only Online Software that actually complied with Regulatory Fiscal requirements with no additional customization.
Cons:
Which it could have more apps available for integration(Mobile Apps) and hospitality configurations. .
Lack of Business Intelligence Interfaces.
Cons
Lack of application Integration with third parties. Even though I find Vend very functional, I would like to see vend have payments gateways integrated in our region or country (Honduras, Central America).
Response from Lightspeed
Hey Daniel, appreciate you taking the time to leave a review of Vend. Great to hear that you are extremely satisfied with using Vend and that it's added value to your business. That is the type of feedback we love to hear from retailers! If you have any integration suggestions that you'd like to see please reach out to our team and let us know - your feedback is valuable to us. Best, Lucia (Vend's Community Manager)
Replied 18/6/2018
Abdulrahman
- Industry: Cosmetics
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
3
Features
4
Ease of Use
5
Customer Support
4
5
Reviewed on 12/9/2021
Perfect App
Amazing Experience with more than 2 years with a lot of updates and perfect customer service.
Pros
The software easy to use, anyone can use it even a person not educated, I had 2 salesman in my shop the was using it for 2 years and more.
The monthly report very accurate and helpful for our company to easy calculate our monthly income statement.
Tracking our COGS anytime so we can control our purchases.
the inventory stock tracking perfect.
Option with no tax good for our country because we don't have a taxes.
Tracking my sales anywhere online by my phone a good features.
Cons
The monthly subscription fees little expensive specially for the small businesses/Home Businesses. So I recommend to have a plan customized for a small business with a low price kind of support them.
Adding Arabic Language maybe will be a good idea and catching new users.
Reasons for Switching to Vend
The features we need not found in the other software's
Baldwin
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
3
3
Reviewed on 16/9/2018
A great POS for starters and less tech savvy customers
This POS system seems more like a stepping stone. It gets you through the door to start your business but once you grow out of the beginning step you will quickly find the system isn't reliable, lots of crucial functions are missing and worst their customer service is almost useless. Most of the time we file for a support ticket the customer service replies with typical troubleshoot issues that we clearly stated we've done before and waste our time and when it gets to an actual technician they don't know how to fix it. I highly suggest for someone starting to use it to get a feel of what system they will need for their future but not something you will stick with for a long time.
Pros
Easy to use, has lots of functions that other software doesn't come with out of the box. A great start to get your business going. It looks clean and the UI is the nicest looking one so far we've seen. They have a free front display app for a second ipad so you can have a customer facing screen.
Cons
Lacking crucial functions to actually run a business. No real reporting, often system goes down. The system lacks any mass editing features unless you export the database into csv and re import it. Not efficient if you need to adjust tags in large batches because the exported CSV file, all the tags are in a single cell.
The system lacks stability, we have been using this system for more than a year and it's been going down on crucial moments. Right now the system is slow to sync to Vend server causing sales screen and transaction not to be processed. This has costed us many sales specially at crucial times.
Their customer service is great, nice and friendly but virtually useless. Not once has any of our issues been resolved. It was either an issue that resolved itself over time I guess they fixed it on their back end or we have learned to just live with it.
You have to pay for individual cashiers. So if we were to want to do an event and have an additional cashier it would cost a lot more than what it's worth to have an additional cashier.
Reporting is very basic. If you need numbers that for example compare data points of last week's sales vs this weeks sales by day vs by hour to know which day of the week is your strong day and which hour of the day is your peak you can't do it. Unless you do everyone stat as an individual data pull then you can get the stats but there is no clean visual display to arrange the data neatly so more work is to be done.
Very simple reporting such as what do we have in our inventory of type A vs Type B to know what we're lacking in inventory is a many step process to pull which results in more work.
Liam Styles
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
3
4
Reviewed on 24/7/2024
Very Robust and Affordable POS
Our experience with this platform has been largely positive - outside of a full custom built system, it is the best suitable for our business. They need to interview their clients and act based on what they actually require. They currently just kind of think up new functions to implement that I seriously doubt anyone asks for.
Pros
Vend/X-Series has some really great features, though they are very generic. This poses some complications for a specialty store such as ours, but we've developed lots of workaround in place of actual support. Vend is a great platform if you have some experience with inventory management, and a great tool to learn how to do that effectively.
Cons
Even before they were bought by Lightspeed, Vend seemed to lack comprehension of what kinds of stores there are out there. It is very obviously a platform developed by a tech company, not retail experts. They are always working on new, innovative features that are 100% useless, but the core product they've developed and continue to maintain speaks for itself and is delightfully robust.
Reasons for Switching to Vend
Better functionality and more stable/robust.
Hines
- Used Daily for 1+ year
-
Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5
4
Reviewed on 12/6/2018
I'm currently operating three locations, and Vend has been helpful so far
The simplicity to set up the inventory does save our staff a lot of time. The integration for the receipt printer, payment terminal, and cash drawer is also pretty simple. And if you run into any issues, the customer supports were also quick to respond. If you are an entrepreneur who just opened shop, I'd recommend going with Vend.
Pros
It's simple to setup and if you have any questions, you can usually call customer supports who pick up pretty quickly. This product will help you conduct transactions, manage inventory, and set promotions. I'm sure there are more features, but those were the ones I mostly use, and so far I have not encountered any major issues.
Cons
I wish there were more options on payment services than just Vantiv. Also, since this is cloud base, it will take a while for all your products to sync. For instance, if you're uploading new product and plan to do a count, I'd suggest waiting about 5 minutes for the upload to be completed before setting up the inventory counts to be safe.
Response from Lightspeed
Hey Hines, thanks for your detailed review of Vend POS! Great to hear that you've found Vend simple to set up and run, and that Vend is saving your staff time. In regards to payment services, Vend has a number of integrated payment options depending on your location. For example, in the USA, you can use Vantiv, Square or PayPal. For more information go to www.vendhq.com/tour/accept-payments. If you have any questions please don't hesitate to reach out. Best, Lucia (Vend's Community Manager)
Replied 14/6/2018
