--- description: Review of Case Status Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Case Status | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [Case Status](/software/423811/case-status) # Case Status Canonical: https://www.softwareadvice.ie/software/423811/case-status Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/423811/case-status?page=2) > Case Status: Modern Client Engagement for High-Performing Law Firms Case Status is a client experience and communication platform designed to help law firms modernize how they engage with clients—without adding headcount or sacrificing service quality. With Case Status, legal teams replace scattered emails, phone calls, and outdated portals with one centralized, branded, and mobile-first solution that keeps clients informed and staff focused. Built for firms that are scaling or looking to improve profitability, Case Status delivers measurable results through intelligent automation, proactive communication, and AI-powered insights. Whether it’s updating clients automatically, capturing reviews at key milestones, or identifying at-risk cases in real-time, Case Status turns every interaction into a growth opportunity. Why Firms Choose Case Status: Boost Staff Efficiency: Automate up to 80% of routine client communication and reduce manual updates, saving firms hundreds of hours and over $499,000 annually for mid-sized teams. Deliver Exceptional Client Experience: Branded, real-time updates via mobile app reduce client confusion and complaints, while raising NPS scores and client satisfaction. Drive Referral Growth: Convert happy clients into advocates with built-in review prompts and sentiment tools, leading to $200K+ in additional annual revenue. Operate Smarter with AI: Gain predictive insights into client satisfaction, case velocity, and escalation risk—empowering firms to act before problems arise. Scale Without Chaos: Eliminate communication bottlenecks and empower staff to focus on high-impact work as caseloads grow. Case Status integrates directly with leading case management systems, making implementation smooth and adoption fast. With 40,000+ client app reviews and a 4.9-star rating, it’s clear—clients love using it, and firms love the results. > > Verdict: Rated **4.9/5** by 13 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 13 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Case Status - **Founded**: 2018 ## Commercial Context - **Starting Price**: US$699.00 - **Pricing model**: Other - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Canada, US Virgin Islands, United Kingdom, United States ## Features - 2-Way Messaging - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Archiving & Retention - Autoresponders - Batch Communications - CSAT Survey Structure - Calendar Management - Case Notes - Chat/Messaging - Client Management - Client Portal - Collaboration Tools - Commenting/Notes - Communication Management - Complaint Monitoring ## Integrations (12 total) - 8am CasePeer - 8am MyCase - Clio - CoCounselor - Filevine - Litify - MerusCase - Neos - NuLaw - SmartAdvocate - Smokeball - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Customer Communications Management Software](https://www.softwareadvice.ie/directory/4742/customer-communications-mngt/software) ## Related Categories - [Customer Communications Management Software](https://www.softwareadvice.ie/directory/4742/customer-communications-mngt/software) - [Customer Satisfaction Software](https://www.softwareadvice.ie/directory/4627/customer-satisfaction/software) - [Portal Software](https://www.softwareadvice.ie/directory/4405/portal/software) - [Legal Case Management Software](https://www.softwareadvice.ie/directory/4516/legal/software) - [NPS Software](https://www.softwareadvice.ie/directory/4116/nps/software) ## Alternatives 1. 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The team is awesome and very helpful, the software is VERY user-friendly. The best part is the mobile app, we definitely enjoy it. ----- ### "UPDATE HERO" — 5.0/5 > **ALISIA** | *23 May 2025* | Legal Services | Recommendation rating: 10.0/10 > > **Pros**: How much client calls they saved us from for immigration by keeping the status and work flow up to date. > > **Cons**: There was nothing to dislike about Case Status, they are for the user and our clients. You are able to make it how you need. > > Flexible - they can adjust to what your firm and client needs. It works excellent in all phases of the case life. ----- ### "Easy to Navigate & User-Friendly" — 4.0/5 > **Syretha** | *22 January 2026* | Legal Services | Recommendation rating: 8.0/10 > > **Pros**: The ease of use and ease of navigation is most appealing about Case Status. Visually, the dashboard is very clear and uncluttered. Also, the ease of communicating and tracking communication with our clients, is very helpful. > > **Cons**: It's pricey and we experience occasional glitches. Additionally, I really wish Case Status integrated with our primary case management software CARET Legal. > > Generally, I appreciate the ease with which I can move around throughout the software. The onboarding experience was very informative and I truly felt well supported. Case Status has definitely improved communication with our clients. ----- ### "Case Status Is a wonderful addition to our firm\!\!" — 5.0/5 > **Rhonda** | *15 August 2024* | Legal Services | Recommendation rating: 10.0/10 > > **Pros**: The convenient accessibility it gives to our clients. > > **Cons**: I do not have a least. I guess if I had to say anything originally I wanted imbedded video contact and they are now adding that. So that is a win for me and my clients. > > My overall experience with Case Status has been amazing. The support from the buildout through implementation is second to non. ----- ### "CASE STATUS IS AWESOME" — 5.0/5 > **Isabella** | *15 August 2024* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: Case Status is an awesome tool\!\! We use it as the main avenue of contact for our clients. We try to use all the features and have yet to have an issue. > > **Cons**: I have to refresh the page each time I use it. > > Fantastic\!\! We very rarely have an issue and usually its a user error. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/423811/case-status?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/423811/case-status) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data