About SurveyMonkey

SurveyMonkey is a cloud-based survey tool that helps users create, send and analyze surveys. Users can email surveys to respondents and post them on their websites and social media profiles to increase response rate. Users can run customer satisfaction surveys to get feedback on products and services, and they can send employee engagement surveys to understand employee satisfaction within the company. The tool allows users to send surveys and check on results from a mobile device. SurveyMonkey helps users reduce data bias by using question, page, block and order randomization. It provides users with multiple question types including video, matrix, rating, star, slider, A/B testing and ranking questions. Users can personalize respondent experience with advanced survey logic, branching, question and page skip logic and advanced piping. Users can use survey templates or access question banks to prepare surveys. SurveyMonkey allows users to customize their surveys by adding logos, themes and corporate colors. Pricing is per month. Support is provided via email and phone.
SurveyMonkey Software - Data trends
SurveyMonkey Software - Completion rate
SurveyMonkey Software - Survey creation
SurveyMonkey Software - Survey list
SurveyMonkey Software - Collect responses
SurveyMonkey Software - Data trends - thumbnail
SurveyMonkey Software - Completion rate - thumbnail
SurveyMonkey Software - Survey creation - thumbnail
SurveyMonkey Software - Survey list - thumbnail
SurveyMonkey Software - Collect responses - thumbnail

SurveyMonkey pricing

SurveyMonkey has a free version and offers a free trial. SurveyMonkey paid version starts at US$25.00/month.

Starting Price:
US$25.00/month
Free Version:
Yes
Free trial:
Yes

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SurveyMonkey Reviews

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
4.5
Customer Support
4.5
5 reviews of 8,321 View all reviews
Andrew K.
  • Industry: Internet
  • Company size: 11-50 Employees
  • Used Other for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
4
Customer Support
0

5
Reviewed on 4/2/2021

Easy and Cost Effective

Overall, I highly recommend Survey Monkey for quick and easy survey creation. Even at the free version level, there are a variety of quality features that will make this program very useful for both collecting and analyzing data. The interface is incredibly user friendly, and when used in tandem with the mobile app, this product is very convenient and effective for basic survey needs.

Pros

The Survey Monkey platform gives you a variety of ways to customize your surveys, including multiple choice, short answer, and true/false. It also allows you to easily duplicate previous surveys so that you are not re-creating templates you wish to use regularly. The platform also provides excellent analytics for reviewing responses and trends so that you can better understand and track the results of your surveys. The option to make surveys anonymous is also extremely beneficial for more sensitive topics. The best part is, all of this functionality is available through the free version of the platform. The mobile app is also incredible accessible and easy to use.

Cons

The ability to truly customize your survey (logs, fonts, footers, etc.) is strictly reserved to paid subscriptions. The free version of the application gives you up to a maximum of 10 questions, so unless you want to pay the monthly fee, your surveys need to be very concise. For business use, a monthly subscription requires a minimum of three users at $25 per user. This cost adds up quickly, so unless you are implementing surveys very regularly, you may not see the full value.

Maszni A.
  • Industry: Entertainment
  • Company size: 1,001-5,000 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 18/3/2021

Easy platform for survey bulding

Using survey form to collect data from our workers is the best way to know our employees opinion things that we can upgrade or change in our company. It has option for anonymous data entry , so our employees can filling the survey form freely.

Pros

There are several option or way to collect opinion or survey from customer and employees using SurveyMonkey, such as the survey form, opinion pool or online form. It makes the data collection process really easy and effective for us to use. Every type of survey has it own survey template that are customized to optimized the survey objective.

Cons

Every software has its own flaws, and SurveyMonkey also has some thing that they need to add, like live chat option for fast communication with the support team. Introduction for more cheaper plan for a light user as our company will help us to stick to this software longer, as we don't use it too often to maintain its expensive monthly plan.

Habibah M.
  • Industry: Telecommunications
  • Company size: 1,001-5,000 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
4

5
Reviewed on 11/5/2021

Gather survey and opinion

SurveyMonkey really helping me to collect data and opinion from user easily. It also has increase the rate of people that are participating to the survey as the survey form is quickly loaded and user do not have to wait for the survey page to fully loaded unlike other survey software.

Pros

SurveyMonkey has a very good survey structure that i find it is easy to building a survey form or poll with it. It adopt a drag and drop system to building the survey and no coding or technical skills needed to create a functional survey form. The survey result are presented in data visualization which really help me to see the data-set easier.

Cons

The template for poll survey form is limited and not have many choices unlike the survey form template. They should add more template for it as i am using more poll survey form than the regular survey form. It will also make the expensive premier plan more beneficial for me.

Verified Reviewer
  • Industry: Marketing & Advertising
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
0

3
Reviewed on 9/3/2021

Unsure Who To Blame ...

The idea behind digital survey taking is incredible, tech does soooo much for the modern world, but when it comes to surveying, marketing, or attempting to do any type of consumer data collection for means of attaining any type of accurate analysis, I dont know if we will ever have a model for selecting candidates that actually benefits and represents a person or company in the totality which we are seeking. The human psyche is astronomical, our decision making process is based on so many different factors that often contradict, none the less its still right, and sometimes wrong. In saying that, the ease of use is incredible, implementation and all things office & "paperwork" are a breeze, however I don't know if it would have been worth it financially to keep it around. Also the time it takes our staff to sort through the data and try to create a system for receiving more accurate results based on the information we seek is outstanding. Most people do not have the time that it takes to complete an in depth questionnaire without some sort of compensation. It will take a while to create a system that returns the results we seek, and that is assuming the survey taker is HONEST!!! Truly incredible. A huge task if you use the software for anything other than entertainment.

Pros

Ease of use, functionality for simple tasks or very basic data collection. Price. Easy to understand dashboard, mostly user friendly.

Cons

Results were not quite what we were seeking, and it wasn't until we used the software on our own did we find out the complexity behind receiving accurate data. We were being phased out when we shouldn't have been and took some time to figure out that maybe the problem lies behind what we are geared towards, the data we seek, and the problems we try to solve for people. Data collection dependent on societies psyche or judgement forming depends on so much, mostly their ideas and experiences in their reality, which may be wildly different than others, based on the same or different factors. So long story short our results were not what we were seeking and its extremely time consuming creating a model for accurate questioning.

Rhiannon N.
  • Industry: Retail
  • Company size: Self Employed
  • Used Other for 2+ years
  • Review Source
Value for Money
0
Features
3
Ease of Use
4
Customer Support
0

5
Reviewed on 2/3/2021

Free version has limitations but gets the job done

I have used survey monkey for nonprofit and for-profit business purposes. In both experiences I found participant interaction and completion to be quite steady thanks to the attractive UI.
Were I to create surveys on a regular basis I would probably find myself coughing up the cash so I could keep the data and run a variety of reports. The data is solid, but keeping it with the free version is difficult.

Pros

This app provides more options than other free counterparts like Google. It’s also for more aesthetically pleasing ‘s and I found clients more likely to participate with a survey monkey survey than others.

Cons

Exporting data is difficult with the free version. They also don’t maintain the information in their database past a certain number of months. It’s not impossible Since members can pay for more features, but free sole proprietor who can’t afford a pricey subscription it can be rather limiting.

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